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Simplified Call Center Integration for SAP Customers

by on May 21, 2013

  • 656 views

"CRM services are shifting from a focus on point solution deployment centered on application suites, to a 'customer experience' that brings together customer information, analytics, workflows, ...

"CRM services are shifting from a focus on point solution deployment centered on application suites, to a 'customer experience' that brings together customer information, analytics, workflows, mobility and social CRM disciplines into a richer, multichannel access to capture the entire customer journey”

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Simplified Call Center  Integration for SAP Customers Simplified Call Center Integration for SAP Customers Presentation Transcript