SAP IT Process Automation by Cisco

SAP IT Process Automation by CiscoEmpowering the SAP Data Center with Automation May 2012 Sapphire Presentation

Together we Drive Greater Innovation, Choice, and Benefits “We are pleased to deliver “…. we need to innovate …..by “….. Cisco, … are great and partner with SAP. You focusing on what we’re good at, partners of ours, because will see us accelerate …. the which is business software and we encourage more opportunity about the next work with partners like Cisco …. innovation and the more generation data center,…. which are very good at what things that can be done transitions around they do. Focusing on companies more efficiently” virtualization and cloud that innovate is a better really come to life in ways combination for customers. …. that benefit our joint more innovation faster…And customers.” they don’t feel locked in. ” John Chambers Bill McDermott Jim Hagemann-Snabe President and CEO, Cisco Co-CEO, SAP Co-CEO, SAP© 2012 SAP AG. All rights reserved. Sapphire 2012 2

Where’s The Challenge?• 60% of all SAP have peak operations – ERP runs, HR salary calculations, month end closure• 78% of all SAP face continuous changes in their landscape – Rollouts, functional extensions, release changes, process changes• SAP Sprawl – 1 SAP database production – 3 to 5 non-production• Companies grows, shrinks, splits & mergers – More Advance & Complex Architectures• Downtime is costly © 2012 SAP AG. All rights reserved. Sapphire 2012 3

Why IT Process Automation? ROI and Cost Savings for IT Process Automation IT Technical Operations Knowledge captured in documents IT Technical OperationsKnowledge captured in Executable Process Flow Models © 2012 SAP AG. All rights reserved. Sapphire 2012 6

Application Lifecycle ManagementRoute to Operational Best Practices ARIS Solution Manager(Business Process Modeling) Process Model 3 Levels (IT View) Solution Mapping Process Model 5-7 Levels Test Learning Plan Map Manual Processes Test SAP SAP Redwood ITSM automation QC by HP PPack CPS Automated Alerts Training Job Test Testing Incidents /Simulations Scheduling Scripts Ticketing© 2012 SAP AG. All rights reserved. Sapphire 2012 7

Application Lifecycle ManagementRoute to Operational Best Practices ARIS Solution Manager(Business Process Modeling) Process Model 3 Levels (IT View) Solution Mapping Process Model 5-7 Levels SAP IT ProcessAutomation by Cisco (Technical Processes) Test Learning Technical Plan Map PreDefined Templates Manual Processes Automated Custom Test SAP SAP Redwood ITSM automation QC by HP PPack CPS Automated Alerts Training Job Test Testing Incidents /Simulations Scheduling Scripts Ticketing© 2012 SAP AG. All rights reserved. Sapphire 2012 8

Average ROI Results from Customers Value Point Before With ROI Automation Automation Centralized 50% - 90% Incident Response High alert volume Knowledge lower MTTR 75% knowledge Blame Storm Empowered transfer operations improvement High risk 90+% of alerts Quality Control Tasks and 80+% of 50%- 90% lower Lacks process compliance tasks MTTF consistency automated All manual processes 200+ automated 70% automated Operational Readiness flows running administrative Checks and Procedures Hours to perform readiness checks and Minutes for health and operational tasks configurations checks Orchestrating operational Lack of integration to Auto-resolution & notifications 50%-90% lower support processes support tools and Integrated with ITIL MTTR across IT functional silos processes processes© 2012 SAP AG. All rights reserved. Sapphire 2012 10

SAP IT Process Automationby Cisco - DetailsSAP End-to-End Process Automation

Alert Automation – Why?Your system is configured to trigger alerts whenthresholds are not met or the system / interface isdown….… You have achieved Alerting! Now what?? What are the actions to be taken? What additional information is required? What other influences could be the cause? Is the Alert Meaningful?© 2012 SAP AG. All rights reserved. Sapphire 2012 12

Automation ActivitiesYou define the level of automation…Actions Digitizing Run-book Steps in Processes  No missed steps with standardization  Multiple activities can be performed in parallel  Actions across system boundaries  Event correlation for complex scenariosInformation and Documentation Automation summary for each process  Auditable record of activities  Gather and document related information© 2012 SAP AG. All rights reserved. Sapphire 2012 13

How The Automation Works Solution Manager 7.1 Alert (Inbox) Alert Alert Update or Queue Confirm 1 3 SAP IT Process Automation by Cisco (Technical Processes) 2 SAP JAVA Systems SAP ABAP Systems Non-SAP© 2012 SAP AG. All rights reserved. Sapphire 2012 14

Automation Steps: SAP IT Process Automation by Cisco Step Activity SAP Solution Manager Target is defined with a configured polling time 1 Workflows that match the alert parameters (Alert/ Monitored system/ etc) are triggered Each Workflow Triggered may either: 2 • Perform the necessary actions and review success/ failure • Gather additional information for the operator • Correlate events, preventing further action for repeated alerts Automation summary is returned and updated in the Alert Comments 3 Alert is either Confirmed ( Status: Closed) or Updated (Status: In Process) Complete End to End Alert Based Automation© 2012 SAP AG. All rights reserved. Sapphire 2012 15

SAP Software Component Requirements Solution Manager 7.1 ABAP Systems JAVA Systems Cisco Solution Cisco Task No Add-on’s Manager Automation Required(*) Add-on Add-on(*) Cisco Templates Cisco BW (Transport) Add-on(*)Cisco Add-on software components extend the available open API’s provided withinSAP Products. Wherever possible, SAP API’s are leveraged.Interface Technologies Used: SAP RFC, Web Services, SAP JMX, JMX, ODBC/JDBC / SAPJDBC(*) Optional; SAP Enterprise and above (ABAP), BW 7.01 and above (ABAP) © 2012 SAP AG. All rights reserved. Sapphire 2012 16

What is provided – SAP Solution ManagerSolution Manager 7.1 1. 3rd Party Connector for Alert Integration 2. Alert Queue Browser Cisco Solution Manager 3. Alert Grooming Batch Job Add-on 4. Alert Update API’s 5. Application Log (Transaction SLG1) Cisco Templates (Transport) 1. Out of the box Templates ready for assignment to Monitored Systems Note: May be copied and adapted by customers© 2012 SAP AG. All rights reserved. Sapphire 2012 17

Configuration and Use– SAP IT ProcessAutomation by Cisco

Define Trigger for any ProcessAssign Alert details from the TechnicalMonitoring work center: Monitored object name - SID~JAVA System ID - <SID> Alert Name – Monitoring Template Alert Reason – Alert Inbox Alert Rating – Red/Green/Yellow/Grey © 2012 SAP AG. All rights reserved. Sapphire 2012 26

Alert Completion/ Update ActivitySelect whether the Alert is tobe completed ‘Confirmed’ orset to ‘In Process’Assign comment for theconsole viewerCorrelation activity available. © 2012 SAP AG. All rights reserved. Sapphire 2012 28

SAP IT Process Automation by Cisco Key Takeaways Reduce Resource Business-IT Boundaryless Cost Optimization Alignment Differentiation Organization Automated Repeatable Level IT becomes a SAP Cross DomainService Delivery 3 Tasks -> Level 1 Value Center Best Practices Orchestrationwith Operations “Automated”© 2012 SAP AG. All rights reserved. Sapphire 2012 29

Thank You!Contact information:Eric RobertsonProduct Management, Cisco281.773.7986

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