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Quintiles Spotlight Slide

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  • Customer OverviewBy far the largest pharmaceutical contract services enterprise in the world, Quintiles supports its customers through every phase of drug development and lifecycle management, from molecule and compound development to testing, clinical trials, and commercialization. The company maintains 110 locations, including laboratories, research and development centers, and hospitals as well as corporate and administrative offices, spread across 62 countries. ChallengeIn order to sustain rapid growth across its expansive organizational structure, Quintiles needed to be able to rapidly deploy applications and services to new and existing employees. Adding to the complexity, Quintiles employees use approximately 300 off-the-shelf applications, from typical Microsoft business office applications to Oracle and PeopleSoft, as well as proprietary applications, that require accurate and reliable provisioning. With employee productivity and satisfaction as top priorities, as well as cost reduction, the company wanted to offer a method for supporting a BYOD (Bring Your Own Device) initiative organization wide, while maintaining data and systems security.SolutionWith a far-flung network of data-intensive operations, Quintiles has been a long-time customer for Cisco Wide Area Application Services (WAAS). From that initial deployment, Quintiles went on to install WAAS at its data centers and all branch locations, in a variety of form factors including Wide Area Virtualization Engine (WAVE) appliances, Services-Ready Engine (SRE) modules for Cisco Integrated Services Routers Generation 2 (ISR G2s), and router-integrated, IOS-based WAAS Express software. The centralization of data and applications was based on a Citrix virtual desktop infrastructure (VDI)—a jointly tested, validated, and supported solution to optimize virtual desktop delivery in the company’s WAAS environment. The result was a zero-touch, high-quality user experience for Citrix XenDesktop and XenApp over the WAN, which Quintiles was able to beta test before a public version was released. The final piece of the solution was Cisco Identity Services Engine (ISE), which enabled Quintiles to implement comprehensive, centralized, policy-based management of access to all network data and services. BenefitsFast, centralized resource deployment and on-boarding of new employeesSecure, centralized data and access controlHigh levels of employee satisfaction
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    • 1. CHALLENGECISCO WAAS • Adopt desktop virtualization to enable centralized, secureENVIRONMENT data and application services while maintaining consistent network performance• Cisco Wide Area Virtualization Engine • Accelerate on-boarding of new employees during period of rapid growth• Cisco Wide Area Application CUSTOMER STATS Services (WAAS) Service- • Adopt BYOD while maintaining security Ready Engine modules for • Industry: Pharmaceutical Cisco Integrated Services WHY CISCO DATA CENTER SOLUTIONS Services Routers Generation 2 ( ISR G2s) • Cisco solutions enable the company to extend WAN • Employees: approximately optimization to 100 percent of sites to optimize traffic, while 25,000• Router-integrated WAAS offering centralized, policy-based access management for all Express software network data and services • Headquarters: Durham, North Carolina• Cisco Identity Services Engine (ISE) BENEFITS • Locations: 110 sites in 62 countries worldwide• Citrix Systems XenDesktop and • Fast, centralized resource deployment and on-boarding of new XenApp employees • Largest pharmaceutical contract services enterprise in the world • Secure, centralized data and access control • Supports every phase of drug • High levels of employee satisfaction development and lifecycle management • Services include: testing, clinical trials, and commercialization • Theater: Global “When we started, we had a very specific business use case for deploying VDI to about 2,000 employees. Then we realized there’s a good use case for this other group of 1,000, and a good case for another 500, and so on.” Brian Kachel, Director, Global Network Services, Quintiles © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1

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