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Life Cycle Services for Cisco’s SAP HANA

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  • 1. Life  Cycle  Services  for    Cisco’s  SAP  HANATM  –  Solu8ons  @SAPPHIRE  Now  2013  Orlando….  
  • 2. ©  2013  GOPA  IT           2    -­‐  2  -­‐  GOPA  Group    Founded  in  1965  as    „GesellschaR  für  Organisa8on,  Planung  und  Ausbildung“    (“Corpora8on  for  Organiza8on,  Planning  and  Educa8on”)    Interna8onally  ac8ve  in  60+  Countries    4.000+  Projects    Revenue  FY  2011:  130+  Million  Euro    450+  Consultants  globally          GOPA  IT    Founded  in  1998    Experienced  Consultants  off  a  network  of  notable  companies    15+  Years  of  IT/SAP  real  life  experience  on  average  .    Independent  Consul8ng  Partner  Experienced  Consultants  in  a  strong  Group  
  • 3. ©  2013  GOPA  IT           3  Cloud  Compu8ng  for  SAP  InMemory  architecture  Mobile  business  technology    –  on  any  device  –    Rapid  system  provisioning  Virtualiza8on  end-­‐to-­‐end  Op8miza8on  of:  -­‐  IT  Opera8ons    -­‐  Life  Cycle  Management  -­‐  Performance  Assessment  Services,  demand  analyses,    Solu8on  Design  and  Implementa8on  Services.    Our  customer’s  success  is  our  success  Product  Life  Cycle  Management  Produc8on  logis8cs  and  MES  Supply  Chain  Management  Outbound  and  procurement  logis8cs  Interna8onal  Templates    and  Roll-­‐Outs  Innova8on  Focus:  -­‐  Transporta8on  Management  -­‐  Perfect  Plant  -­‐  Performance  Based  Logis8cs  GOPA  IT  model-­‐based  DesignTM  as  Method  to  secure,  speed  up    And  innovate    IT  Services  as  end-­‐to-­‐end  business  model  Process  automa8on  ITIL  Compliance  IT  Sourcing  SLA  Services  (Defini8on,  Implementa8on,  Management)    GOPA  IT  Business  Consultants  successfully  perform  in  mul8ple  key  roles    Interims-­‐Manager      Program-­‐Manager    Technical  Management  Consultant            Moderator              Coach            Solu8on  Architect              Project-­‐Manager              Applica8on-­‐Expert            Technology-­‐Expert    GOPA  IT    -­‐  Services  
  • 4. ©  2013  GOPA  IT           4  GOPA  Global  SAP  Competence  Center  /  Joint  R  &  D  –  LAB      Partner  and  “Partner’s  Partner  Project  support    -­‐  Pre-­‐  and  Post-­‐  sales  Enable  ,  educate,  coach,  Operate  and  Maintaine    complement    Applica(on  Management  and  Integra(on  Op(mized  reference  architecture  and  opera(ons  concepts  SAP  aware  Infrastructure  Management  Workflow  Automa(on  and  Orchestra(on  GOPA  IT  Consultants  –  the  Difference  GOPA  IT  own  
  • 5. ©  2013  GOPA  IT           5  SAP Partner-Port in WalldorfJoint SAP Cloud andInMemory R&D Center•  SAP Applications builton FlexPod R&D andDEMO Datacenter•  Cisco’s SAP HANATMScale-out SolutionNetApp based
  • 6. ©  2013  GOPA  IT           6  Classroom  Training  &  Educa8onal  Services,  Hands-­‐on  &  Training  on  the  job    Project  –  Management  –  Planning  –  Coaching  –  Support  –    GOPA  IT  model-­‐based  DesignTM,  Blueprint  Solu8ons,  Use  Case  Adap8on  &  Best  Prac8ce        Assessment  &    Consul8ng  System  Landscape  Design  IT  Opera8on  &  Process  Automa8on  Service  Opera8on    System-­‐  &  Performance  Analysis  Plaoorm  &  Virtualiza8on  Technologies  Cloud  Compu8ng  HA  /  DR  &  Backup    IT  Security  &  Secure  Opera8on  Implementa8on  &  Integra8on  Plaoorm  &  Solu8on  Script  -­‐  Workflow  -­‐  Run  Book  Enterprise  IT  Service  Management  System  &  KPI  Monitoring    Server,  Network,  Storage  &  Applica8on  Virtualiza8on  SLA  Defini8on  &  Self  Service  Portal  HA  /  DR  &  Backup    Opera8on  &  Incident  Handbook  Transi8on  &    LifeCycle  Services  Opera8on  &  Process  Op8miza8on  Root  Cause  Analysis  System  Landscape  Expansion  System  Migra8on  &  Upgrade  Go  Live  Support  System  &  Security  Review  GOPA  IT  Service  MAPTM  –  Technology    Capacity  &  Resource  Planning  DESIGN   BUILD   RUN  System  Landscape  Health  Check  
  • 7. ©  2013  GOPA  IT           7  LifeCycle  Services  –  Abstract  GOPA  IT  LifeCycle  Services  support  and  enable  customers  to  run  their  SAP  solu8ons  stable,  reliant  and  cost  effec8ve.  Based  on  regular  remote  checks  and  op8mized  flat-­‐packages  for  maintenance  tasks  GOPA  IT  complements  Vendor  standard  services  such  as  Cisco  RMS  offerings.    The  GOPA  IT  LifeCycle  Services  for  Cisco  SAP  HANATM  Solu8ons  consists  of  the  2  main  pillars  plus  a  one  off  Ini8a8on  package:    •  Life  Cycle  Service  –  Ini(a(on    •  Life  Cycle  Service  –  Check:    -  Regular  Checks    -  Repor(ng  -  Immediate  fix,  maintenance  and  change  recommenda(ons  •  Life  Cycle  Service  –  Maintenance:    -  Implementa(on  of  the  recommended  and  from  customer  confirmed  maintenance  flat-­‐packages  
  • 8. ©  2013  GOPA  IT           8  LifeCycle  Service  –  Ini8a8on      Effort:    3  Days  Loca8on:    WebEx  /  Telcon    Targets:  •  Ini(al  check  and  assessment  of  the  SAP  HANATM  installa(on  at  customer  •  Scoping:  -  Mutual  defini(on  and  agreement  of  the  service  (mes  of  the  Life  Cycle  Service  –  Check    -  Mutual  defini(on  and  agreement  of  the  detailed  service  content  Tasks:    •  Ini(al  Inventory  Check  according  the  Cisco  SAP  HanaTM  installaon  and  configuraon  guides  •  Test  of  any  needed  connec(ons  to  all  involved  components  (UCS,  network,  Storage,  management  sta(on,  SAP  HANATM  Instance.  •  Check  SAP  HANATM  configura(on  according  the  SAP  HANATM  installa(on  guides  and  SAP  Service  Market  Place  notes  •  Check  SAP  HANATM  Service  Connec(on  –  SAP  Service  Marketplace  note  1058533  •  Define  detailed  service  content  •  Agree  service  (mes  for  Life  Cycle  Service  –  Check  •  Define  mode  of  opera(ons  regarding  Life  Cycle  Service  –  Maintenance      
  • 9. ©  2013  GOPA  IT           9  LifeCycle  Service  –  Check:  Weekly    SAP  HANATM  –  Produc8on  System    Effort:    ~4-­‐6h    Single  Box:  4  h  Scale  Out:  6  h  Loca8on:    Remote      Targets:  •  Gain  weekly  health  status  of  the  SAP  HANATM  produc(on  System  •  Iden(fy  any  immediate  fix  needs  Tasks:    •  Check  the  produc(on  system  regarding  -  Memory  u(liza(on    -  CPU  u(liza(on    -  Disk  u(liza(on  -  Alert  server    -  Landscape  Check  •  Generate  weekly  report  incl.  immediate  fix  needs  
  • 10. ©  2013  GOPA  IT           10  Life  Cycle  Service  –  Check:  Monthly    SAP  HANATM  –  Produc8on  System    Effort:    ~8-­‐10h      Single  Box:  8  h  Scale  Out:  10  h  Loca8on:    Remote      Targets:  •  Gain  detailed  monthly  health  status  of  the  SAP  HANATM  produc(on  System  •  Iden(fy  any  immediate  and  normal  priority  fix  needs  Tasks:    •  Check  the  produc(on  system  regarding  -  Memory  u(liza(on    -  CPU  u(liza(on    -  Disk  u(liza(on  and  throughput  -  Network  u(liza(on  and  throughput  -  Alert  server    -  Landscape  Check  -  SAP  HANATM  Applica(on  checks  -  Revisions  of  SAP  Service  Marketplace  Notes  -  Linux  opera(ng  sytem  such  as  security  patches  -  Generate  monthly  report  incl.  immediate  and  normal  priority  fix  needs  
  • 11. ©  2013  GOPA  IT           11  Life  Cycle  Service  –  Check:  bi-­‐annual      SAP  HANATM  –  System  Landscape  Effort:    ~3  days      Single  Box:  2  d  Scale  Out:  3  d  Loca8on:    Remote      Targets:  •  Gain  detailed  bi-­‐annual  health  status  of  the  en(re  SAP  HANATM  landscape  •  Iden(fy  any  immediate  and  normal  priority  fix  addi(onally  the  mid  and  long  term  change  needs  Tasks:    •  Check  the  en(re  system  landscape  regarding  -  Memory  u(liza(on,  CPU  u(liza(on,  Disk  u(liza(on  and  throughput,  Network  u(liza(on  and  throughput  -  Alert  server    -  SAP  HANATM  applica(on  checks  -  Revisions  of  SAP  Service  Marketplace  Notes  -  Linux  opera(ng  system  such  as  version,  security  patches,  support  packages,  parameter  seZngs  and  tuning  -  Cisco  IOS  /  NOS:  configura(on,  tuning  -  NetApp:  Ontap,  configura(on,  u(lisa(on  -  Cisco  Server:  Bios,  Firmware  •  Verify  Ini(al  Inventory  Check  regarding  deltas  and  document  them  in  a  revised  version  
  • 12. ©  2013  GOPA  IT           12  Life  Cycle  Service  –  Maintain  (for  one  landscape  [DEV-­‐QA-­‐PRD])  Effort:    10  days    Single  Box:  8  d  Scale  Out:  10  d    Loca8on:    Remote      Targets:  •  Ensure  the  up  to  date  System  landscape  •  Ensure  the  secure  implementa(on  of  the  below  listed  possible  changes  Tasks:    •  Implementa(on  of  recommended  fixes  and  changes  regarding  one  or  more  of  the  below  listed  topics:    -  SAP  HANATM  applica(on  -  Revisions  of  SAP  Service  Marketplace  Notes  -  Linux  opera(ng  system  such  as  version  updates,  security  patches,  support  packages,  parameter  seZngs  and  tuning  -  Cisco  IOS  /  NOS  configura(on,  tuning  -  NetApp:  Ontap,  configura(on,  u(lisa(on  -  Cisco  Server:  Bios,  Firmware    The  flat-­‐package  consists  of  2  /  3  days  of  prepara(on,  4  /  5  days  of  implementa(on  and  2  days  of  post  implementa(on  on  call  support.  In  case  the  4  /  5  days  are  not  sufficient,  each  addi(onal  day  will  be  charged  1500,-­‐-­‐  €  per  day.  The  detailed  scope  of  the  Life  Cycle  Service  –  Maintain  needs  mutual  approval.      
  • 13. ©  2013  GOPA  IT           13  Summary  –  LifeCycle  Services  Life  Cycle  Service  -­‐  Ini8a8on  •  Prepare  the  Services  Check  and  Maintenance  • Ini(al  Inventory  Check  • Check  the  SAP  HANATM  configura(on  • Check  the  SAP  HANATM  Service  Connec(on  • Check  all  mandatory  Remote-­‐User  and  connec(ons  to  any  system  involved  Life  Cycle  Service  -­‐  Check  •  Regular  Checks  of  the  SAP  HANATM    • Weekly  und  monthly  check  of  the  produc(on  system  • Monthly  check  includes  recommenda(ons  for  maintenance  needs    •  Be-­‐annual  deep  dive  check  of  the  en(re  SAP  HANATM  landscape  incl.  recommenda(ons  for  landscape  maintenance  needs  
  • 14. ©  2013  GOPA  IT           14  Summary  –  LifeCycle  Services  Life  Cycle  Service  –  Maintain  flat-­‐package  •  1  maintenance  cycle  per  system  landscape  incl.  prepara(on,  execu(on  and  post-­‐implementa(on  go  live  on  call  support  •  Maintenance  Flat-­‐package  may  include  •  OS  •  UCS  •  Network  •  Storage  •  SAP  HANATM  DB  socware    
  • 15. ©  2013  GOPA  IT           15  Prerequisites  and  Frame  Condi8ons  1  •  Technical:  -  Remote  connec(on  via  VPN  -  Life  Cycle  Service  –  Check  user  access  for  the  Cisco  SAP  HANATM  appliance    Opera(ng  system:  „SIDADM“  alike    creden(als  on  all  systems    UCS  Manager:  „admin“  alike    creden(als    Storage:  „root“  alike    creden(als      Network:  „admin“  alike    creden(als    -  Depending  on  the  security  /  compliance  needs  of  the  customer  a  shadowing  func(on  of  the  vpn  sessions  (esp.  those  of  the  maintain  flat-­‐packages)  would  be  possible.  Such  shadowing  func(on  needs  to  be  ini(ated  from  customer  side  -  No  SAP  applica(on  access  rights  are  needed.    -  Detailed  documenta(on  of  the  en(re  installa(on  •  Organiza(onal:  -  Single  Point  of  contact  on  customer  side  regarding  service  delivery  -  Single  Point  of  contact  on  customer  side  regarding  SLA  and  contract  management  -  Customer’s  SAP  Solu(on  Manager  service  connec(on  is  mandatory    Any  SAP  correc(ons  are  provided  to  GOPA  IT  through  this  SAP  Solu(on  Manager  service  connec(on  ready  to  install  on  the  management  node  of  the  SAP  HANATM  appliance  at  customer.      
  • 16. ©  2013  GOPA  IT           16  Prerequisites  and  Frame  Condi8ons  2  •  Service  will  be  provided  remote  only.  •  In  case  onsite  presence  is  needed,  Cisco  will  cover  related  travel  expenses  such  as  airfare,  hotel,  public  transporta(on,  expenses,…  •  A  landscape  consists  of  one  of  each,    development,  quality  assurance  and  produc(on  system    •  Service  (mes  (SLA):    -  Life  Cycle  Service  –  Check:      Monday  –  Friday  8:00  AM  6:00  PM  ((me  zone  to  be  defined)  12/5    German  bank  holiday  rules  apply    Communica(on  via  central  email  account  (e.g.  Cisco-­‐HANA@gopa-­‐it.com)    -  Life  Cycle  Service  –  Maintenance:    On  request,  based  on  appropriate  planning    
  • 17. ©  2013  GOPA  IT           17  Thank  you  -­‐  Danke.  Ques8ons  –  Fragen?  Martin FinkbeinerPartner and Head of Technology ConsultingMember of the Executive BoardGOPA IT ConsultantsTel.: +49 174 3185 986 - Fax: +49 6142 30 170 11 -E-Mail: martin.finkbeiner@gopa-it.comInternet: http://www.gopa-it.com