Enabling IT as a Service – Cloud Management and Orchestration
 

Enabling IT as a Service – Cloud Management and Orchestration

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  • ----- Meeting Notes (4/3/13 11:38) -----CITES 10 people, 1 project 1 program, director, ent architect, three CIAC developers, two IT architect and code.Added IT automation team.Where to get automation, schedulerApplication services team for the PaaSRun CCP instance for estore, separate teamWho is going to do this work. Most of the work was 5-6 people.Virtual team comes into play with SME'sYou already have a team in your company, because they work with similar tools. Work with the Enterprise Scheduling, then enhance that team virtually and/or a couple of people. Lots of cross over from automation engineerA couple of mistakes:- not using something off the shelf. Gen1 was all homegrown scripts, Different SME's wrote themEnded up with sprawl, difficult to maintain- Gen 2 we adopted CIAC and made it easy to code and maintain the tools. People turnover, they leave, move around, so it becomes very hard to maintain.Standard tools, and code to those standards, makes it much easier to Have a suite / framework so you can maintain in the long term.  Someone you can call in an emergencyStarted with an expansion team, and didn't know the scheduling team overlapped so much. I would have augmented the scheduling team. The Multi Tenant IaaS of Gen1 puts us at odds with the rest of the enterprise.  It took us a year People tend to want to implement the activities they follow as a workflow rather than the business outcome. You end up with a very efficient process.You want to focus on the outcome.Smallest number of inputs that will get me from point of A to B. Like how do you decide which Filer to put in the storage. One we understand the logic, it becomes easy to provision filer and provision Q Trees.We have practitioners who do design, operations, implementation. and have outside people who augment those people. We automate implementation, and no one likes do do that. Always behind, heavy lifting. And now they can focus on Design and Operations. So they were willing to do it.There are cost savings in removing button pushers, and we don't want people doing that anymore.If you look at all the things that need to be automated, it looks daunting. You don't have to automate everything, but only a set of those things. We found we take a composite of that offering and then do the end of end solution. People are willing to accept a standard solution because time to capability.The first six was supposed to automate 65%, but it ended up satisfying 100% of the demand. Because people were willing to go with the standard. Because without standard, they go wild thinking requirement. You can get this in 6 minutes. ANd it's centrally funded and we don't need to cross charge for customization.And that one environment becomes 100% of the solution
  • Cisco IT Datacenter Facts300 Locations165 Countries37 Cisco Datacenters334,000 sq/ft. of datacenter space35.6MW UPS power to raised floors64,000 employees80% servers virtualized in new data centers, 71% overall
  • From the standpoint of internal IT, your business users demand and expect faster, better, more agile and dynamic IT services. But many legacy data centers are built on old technology that just wasn’t designed for the demands and pace of today’s business. The infrastructure is complex, it’s messy, and it’s ill-suited for the future of IT.And from a management perspective, most IT organizations have dozens of different systems that don’t necessarily work all that well together. If you’ve ever played Jenga, you know what happens when you try to remove the wrong block too quickly, it falls apart. That complexity and inherent fragility applies to most legacy existing IT systems – they are very expensive to manage and maintain, and many IT organizations are ill-equipped to meet the demands of the business for faster service delivery.For example, in most IT departments, the process for data center infrastructure service requests is slow, complex and expensive. Each request, like a request to host an application whether it’s for dev or testing or production, is treated as essentially a new project with new requirements, architecture review, sizing, etc., even if that same or similar request has been made dozens of times. The resulting process is manual, cumbersome, inconsistent, and often takes several weeks for the end-to-end delivery of the requested service.By comparison, the operating model for cloud computing and infrastructure-as-a-service (or IT-as-a-Service in general) is one that requires on-demand provisioning with standardized options and processes, and rapid elasticity with a shared pool of resources. The graphic here on the right simple highlights those key attributes for cloud computing from the standard NIST definition (the National Institute of Standards & Technology).The cloud operating model means faster, simpler, more flexible and more cost-effective IT. This is what’s so appealing about public cloud computing options like Amazon Web Services. And what we’ve found is that IT organizations can deploy this operating model in a private cloud (and pave the way for a hybrid cloud model), but it requires a new approach to management and data center infrastructure.
  • 3500 active VM's15000 VM's in prod at Cisco15 people in design, support, arch, development30k Hosts by end of cal yearCore group of 8-10 people, with extended OPS and architecture interlock, 20 people. We have core competency in automationLessons learned- Bring in the Scheduling team. Everyone has them and they know automationGet exec sponsorship. We did it like a startup but that created distrust with opsBIG LESSON 3% automation drives 80% of use cases. We should have gone horizontal rather than vertical. We thought we had to do 80% automation to get there. Agility trumps completeness. We didn't know that and our clients didn't tell us or even have it as a requirement.Gen 1 was homegrown scripts by multiple people, when they left, moved on, huge collapse. Now using commercial off the shelf, we selected before we bought them, there's roadmap, we can pulll PS when we need to, it's doc'd 3000 Hosts now, on boarding 750-1200 hosts a week. Softlaunched it but it was probably a mistake, should have gone more aggresive
  • ----- Meeting Notes (4/3/13 12:15) -----This is where most people fall downYou have to stitch the rest of the processesHow do I get an IP address? Jason the network adminKey takeaway:- Lots of sources of records are in people's heads and unstructured- 100's to 1000's of rules need to be made explicit
  • ----- Meeting Notes (4/3/13 12:29) -----The tenants pick from t-shirt sizes offerings from micro to Jumbo Running in 3 datacenters and 2 regions
  • Today the automation takes 6 to 15 minutes depending on the type of environment we are provisioning.  Currently we still have manual post OS provisioning tasks that need to be completed and that drives our end to end delivery timing to 3 to 5 days depending on the server type.  In the final stage of our automation we will drive out those manual tasks and will have end to end provisioning completed in 15 minutes or less.”
  • John M
  • A developer can build, test and deploy applications un any application server foundationFacilitate the automated deployment and test of web-based applications.
  • CITES 10 people, 1 project 1 program, director, ent architect, three CIAC developers, two IT architect and code.Added IT automation team.Where to get automation, schedulerApplication services team for the PaaSRun CCP instance for estore, separate teamWho is going to do this work. Most of the work was 5-6 people.Virtual team comes into play with SME'sYou already have a team in your company, because they work with similar tools. Work with the Enterprise Scheduling, then enhance that team virtually and/or a couple of people. Lots of cross over from automation engineerA couple of mistakes:- not using something off the shelf. Gen1 was all homegrown scripts, Different SME's wrote themEnded up with sprawl, difficult to maintain- Gen 2 we adopted CIAC and made it easy to code and maintain the tools. People turnover, they leave, move around, so it becomes very hard to maintain.Standard tools, and code to those standards, makes it much easier to Have a suite / framework so you can maintain in the long term.  Someone you can call in an emergencyStarted with an expansion team, and didn't know the scheduling team overlapped so much. I would have augmented the scheduling team. The Multi Tenant IaaS of Gen1 puts us at odds with the rest of the enterprise.  It took us a year People tend to want to implement the activities they follow as a workflow rather than the business outcome. You end up with a very efficient process.You want to focus on the outcome.Smallest number of inputs that will get me from point of A to B. Like how do you decide which Filer to put in the storage. One we understand the logic, it becomes easy to provision filer and provision Q Trees.We have practitioners who do design, operations, implementation. and have outside people who augment those people. We automate implementation, and no one likes do do that. Always behind, heavy lifting. And now they can focus on Design and Operations. So they were willing to do it.There are cost savings in removing button pushers, and we don't want people doing that anymore.If you look at all the things that need to be automated, it looks daunting. You don't have to automate everything, but only a set of those things. We found we take a composite of that offering and then do the end of end solution. People are willing to accept a standard solution because time to capability.The first six was supposed to automate 65%, but it ended up satisfying 100% of the demand. Because people were willing to go with the standard. Because without standard, they go wild thinking requirement. You can get this in 6 minutes. ANd it's centrally funded and we don't need to cross charge for customization.And that one environment becomes 100% of the solution

Enabling IT as a Service – Cloud Management and Orchestration Enabling IT as a Service – Cloud Management and Orchestration Presentation Transcript

  • Rodrigo Flores, CTO, Intelligent AutomationCloud Software Management Technology GroupCiscoMarch 2013© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  • About Me CTO, Enterprise Architect, Intelligent Automation Software Founder and CTO of newScale (Acquired by Cisco) Author, ―Defining IT Success through the Service Catalog‖ Workflow and BPM technology and patents Twitter: @RFFlores Blog: www.servicecatalogs.com© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • • Challenges and Drivers • 300 Locations • 165 Countries • CITEIS IaaS: Our Private Cloud • 37 Cisco Datacenters Offerings • 334,000 sq. ft. of Infrastructure TCO datacenter space • 35.6MW UPS power to • CITEIS PaaS raised floors Vision & Strategy • 64,000 employees Infra and PaaS TCO • 80% servers virtualized in new data • OpenStack centers, 71% overall • InterCloud • Lessons Learned© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  • • Cisco strategy/market • Cisco UCS accelerator • Asset utilization adjacencies • Product development • Power and cooling • Productivity feedback • Business agility/ • Global availability • Employee experience provisioning • Regulation (SOX) • ITaaS/new business • Time to capacity • SLA metrics models • Growth enablement© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  • Legacy IT IT-as-a-Service Measured Rapid Service Elasticity On- Broad Resource Demand Network Pooling Self Service Access Compute Network Storage© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • I got 99problems, but thetech ain’t one© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
  • Architecture and IT Consumers IT Governance IT Operations Physical, Virtual, and Cloud Service Profiles, Ordering Approvals and Network Containers, and Tracking Policy-Based Service Definitions Controls Process Orchestration and Automated Provisioning Rapid Auto-Scaling Policy-based Self Healing Lifecycle Management Existing IT Management Systems© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
  • From Complexity to Simplicity and AutomationArchitect Design It Where Procure Automated Configure Install It Secure It Is It It Can We It Self-Service It Ready? Put It? On-Demand Manual Self-Service; Elasticity Service-Oriented Automated (Capacity-on- Provisioning Demand) © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  • © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  • CITEIS – Cisco IT Elastic Infrastructure Services Software as a Service SalesForce SaaS CRM, WebEx, SurveyMonkey, … Cloud Platform as a Service Delivery Total application PaaS Models hosting, development, testing, and deployment environment CITEIS Infrastructure as a Service Compute, storage, networking IaaS Data Center as a Service Data center facilities, power, cooling DCaaS© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  • Image Repository Service Catalog PaaS Show/chargeback •Web Server Change Management •Application Server •Database Server VMWare ESX/ESXi OVF OVA •Integration Services Network Virtualization Unified Virtualization Automation Self-service Multi-tenancy Elasticity Infrastructure Cisco IT Elastic Infrastructure Service (CITEIS) Cisco Intelligent Logical Segmentation Cisco InterCloud Cisco Automation for Cloud Control, Security Hybrid Nexus and Fault IsolationCiscoUCS x86 *OVF = Open Virtualization Format© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  • Cisco Intelligent Resource Automation for Cloud Managers Cisco UCS Internal Management System Address Mgmt—Host Mgmt Cisco Cloud Cisco Process Portal Orchestrator Remedy Incident Mgmt—Change Mgmt CITEIS Automation Cloud Manager Automation Packs Packs Provisioning - Storage Automation Self-Service— Integration DC Resources NetApp Data ONTAP-7 Service Catalog Image Management PaaS Automation/Library Network Automation CITEIS OpenStack API Server VNMC, N1Kv Finance Oracle ERP© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  • • Ideal for sandbox and POC • Virtual resources • Minimal SLAs and reserved & guaranteed support provided; • Tenants allocate & best effort manage resources • Maximum 90 day lease • Enhanced based on specific needs and two VMs at any infrastructure services • Minimum one (1) given time available for additional quarter subscription charges commitment required • Complements CITEIS VDC subscriptions only© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • • Virtual CPU (GHz) Virtual • Virtual memory Resources • Segmented VLANTenant owner ―pieces together‖ • Automatedvirtual infrastructure resources to build Storage provisioningVDC-based on ―building blocks‖ Allocation • Self service • Currently NAS • Managed Support • Self-managedVirtual infrastructure resources can Optionbe added or deleted Service • InternalOrders placed on a self-service basis Type • DMZ© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • Client Solution Tenant X Tenant Y Tenant… Tenant VDC Tenant VDC Tenant VDC MINI MEDIUM LARGE JUMBO MINI Value-adds Value-adds MEDIUM MEDIUM Value-Adds 75 VM 120 VM 360 VM Capacity Capacity Capacity Current Capacity—tenant can increase by adding additional building blocks© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  • TCO $4000 down 37% TCO ($/Qtr/OS instance) (100% physical) down TCO Compute TCO $3000 27% down 27% $2000 (50% virtualized) (75% virtualized) $1000 (95% virtualized) 0 2 Delivery Time (weeks) 4 6 8 Virtualization Unified Computing Cloud© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  • © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
  • Client #2 Client #1 (requires IaaS & PaaS Client #3 (requires IaaS services only) services) (requires PaaS services only) ―Give me the VMs and ―My needs are mixed. ―Give me all the standard Storage and I’ll manage I’ll take all the goodies I goodies, and leave me just everything above the OS‖ can get, and build the to manage my application‖ ones that I can’t‖ Application PaaS Middleware Services (e.g. Appserver, Database, …) Infrastructure IaaS Services Infrastructure Resources (some Resources (e.g. (not ordered directly bundled, some by client) VDC, VM, Storage) not)© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
  • Vision: Any entitled client can consume* any PaaSservice, runnable on any platform. Any Many Services Many Attributes Any IaaS Provider Client IaaS Location GIS IT PaaS Lifecycle Engineering Component Configuration Self- Managed Non-IT External Composite Action Cloud * to build, test, deploy, and run applications© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
  • VDC VM IaaS Storage CCIX Weblogic Application Create Tomcat/RoR Server SQL Delete Database NoSQL Big Data Server X Modify = MMX Self Serve WSG Integration Admin ESB Services Srv Assur Analytics* Config mgmt Misc. Services State mgmt© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
  • Architect it Architect it Design it Self Service Design it Procure it Is procured Elastic Is installed Install it Is configured Is secured Configure it Rapid Is QA’d IT IS READY! Secure it QA it Is it ready? Integrated Bundled Automated Scripted We are here Manual© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  • Demonstrate how Cisco IT/GIS has leveraged technology OBJECTIVE and process related opportunities to reduce TCO for a typical IT application Infrastructure and Platform Requirements for a Typical Mid-Size Application • 24 Servers (Bare Metal and Virtual Machines) APPROACH • 6 TB Storage (Combination of SAN and NAS) • 5 DB Schemas, 10 JVMs, Weblogic, MMX, BPIM, WSG, Apache, OBIEE • 2 Fast Track and 1 Non-fast Track Bundles • Process improvements in provisioning infrastructure and platform over the years are considered© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
  • Virt. E2E Prov. TCO ($ Per Qtr) Virtualization Rate (%)Rate (%) (Days)100% $100,000 60 85% Virtualization 95% $75,826 75% 45 70% $75,000 E2E = 45 days TCO ($/Qtr.) -45% 50% 30 $50,000 $41,438 -24% $31,598 -21% 25% $24,894 $25,000 15 E2E = 17 days E2E = 5 days 5% CITEIS/Compute = 15 mins. Fully Self Provisioned 0% 0 $0 Circa 2009 Q4 CY11 Q4 CY12 Q2 CY13 (Legacy) Focus Focus Focus Legacy Bare Metals • Workflow automation • Process Transformation • UCS Adoption based Data Center • PaaS Enablement • Infrastructure/ • All Virtualization on UCS • Storage Optimization Platform Optimization Source: Cisco IT GIS–September 2012 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  • Future State Productivity ToolsSaaS RSS Internal Virtualized Office SuiteService Box External WebEx Quad Workforce Jabber UC/Video WebEx Social Tools E2OPEN Sales Force Google Apps Lightweight App Environment (LAE) Data Replication BPIM Business DBaaS Intelligence (OBIEE) Big Data (Log Analytics) DB Security Additional Web Services PaaS WSG Security Database ERP JVM Web Web Content Scale out Analytics Portal Server Server Hosting Tiered SLAOperating Service Self Service Standards-onlyModel Catalog vAppliance Lifecycle Agnostic Mission-Critical (Gen2) Virtual Network Management Console OpenStack Puppet Nexus 1000v OS Config Post OS Provisioning Policy-based Transparent mobility Virtual Security Location Agnostic Nova API IaaS Machine Storage Network Elastic scaling VMware DMZ OpenFlow Multi-tenancy Multi-DC Quantum Virtual Security Gateway Hybrid * Yellow indicates services in production© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
  • Software & IT Infrastructure & Devices Collaboration Network Devices Software Apps Network Platform Services Laptops & Email & Instant Desktop Corporate CITEIS Application & Desktops Calendaring Messaging Software Network Web Services Smartphones & WebEx Web Mobile Home & Remote Datacenter Datacenter Tablets Social Conferencing Apps Access Computing Network IP Phones Telepresence Video - Live & WebEx Social Partner Database Strategic & Voice & Video On-Demand Apps Connection Hosting & ERP Innovation & Conferencing (Extranet) Product Validation Printers Content Web Applications Management & Accounts© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
  • © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
  • • Multi-Hypervisor and management stack • Provides vendor diversity • Unified API through Cisco Intelligent Automation for Cloud • Standardized automation packs manage solution • Transparent to end-users Source: Enterprise Strategy Group, 2012© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
  • Cisco Edition of OpenStack is apackaged and tested version of the Folsom release (on GitHub) Cisco Edition of OpenStack • Automated deployment Cisco • High availability OpenStack Virtual Services • Monitoring • Cisco enabled networking N1KV Quantum Plug-in Nexus Plug-in for Quantum vWAAS ASA 1KV • VXLAN 1.5 Support Nexus 1000V • VXLAN-to-VLAN Gateway VSG • Openstack Quantum Plug-in KVM • Linux Support (for hypervisor SW) KVM KVM • Highly Scalable • 16K-32K ports, 256-512 servers, 300+ veth/server Beta: Q2 CY13 • 4K Active VLANs, 8K-16K Active VXLANs FCS: Q3 CY13 • REST API© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
  • Cisco SocialMillions of MeetingsFor 10s of Millions of UsersTotaling Billions of Minutes Jabbereach month7x24x365New! Webex Files WebEx© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 2
  • © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
  • Distributed Fabric Based Application Driven Cloud Monitoring Provisioning Networking End- Cloud Apps Apps Apps User Apps Programmable Provisionable Fabric L2, Compute Compute Storage Storage Services Services L3 L2, Compute Compute Storage Storage Services Services L3 Policy-based Provisioning Integrated Fabric and Cloud Scale Physical & Virtual/Cloud World of Many Clouds DC-wide/Cross-DC VM Mobility Manual Provisioning Service-centric Provisioning Limited Scaling Flexible – Anywhere/time Rack-wide VM Mobility Cross-Cloud VM Mobility© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
  • Application Driven Monitoring Apps Provisioning Apps Networking Apps End-User Apps Programmable Provisionable L2, Compute Compute Storage Storage Services Services L3 Integrated Fabric and Cloud World of Many Clouds Service-centric Provisioning Flexible – Anywhere/time Cross-Cloud VM Mobility© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
  • A Simplified, Seamless Extension of the Data Center to Public CloudCITEIS VNMC Internet Cloud API vCenter InterCloud Interface Open Stack Nexus InterCloud InterCloud Switch VM VM Node (VM) 1000V (VM) InterCloud N1KV/vSwitch VM VM VM ESX Host VSG CSR1KV Tenant VPC Nexus 1000V InterCloud – Virtual Switch for Hybrid Cloud VNMC InterCloud – Automated Management CITEIS Cloud Services – Unified User Experience © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
  • © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
  • • Building a ―real‖ cloud involves the following success factors  Well articulated corporate strategy with phases (crawl, walk, run)  Engage existing automation teams for skills  Well-defined, achievable service definitions that are automatable, volume  Platform that does not lock into a specific hypervisor or cloud API  A team that is trained (with specific roles) on the solution so that they can extend it in combination with the vendor’s services organization  Get into production ASAP to drive value and organizational learning Union of OOB features and specific configurations for your environment.  Articulated strategy for integrating with certain existing/deployed IT assets, and using the new "Cloud" as a way to shed IT baggage  Recognition that the CMP is extensible to other areas in the IT strategy and that partner products may be necessary as well  Have a suite / framework so you can maintain in the long term. And use external resources  Need clear articulation of career paths once you start removing ―button pushers.‖ design, operations, not implementation  Focus on process outcomes, not process activities. Or end up with innefficient processes© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
  • • 10 people, plus 10 virtual partners 1 project, 1 program, director, enterprise architect (part time), 3 CIAC developers, 2 IT architects Virtual SME’s as needed for platform Runs cloud, workload and estore Moved scheduling automation team to cloud team• Surprises Not using something off the shelf. Gen1 was all homegrown scripts, Different SMEs wrote them Ended up with sprawl, difficult to maintain Gen2 used commercial CIAC. Standard tools with standard support and docs makes the system maintainable Not engaging with the large ops team created resistance, lost time© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
  • Thank you.© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37