Cisco Prime Service Catalog
 

Cisco Prime Service Catalog

on

  • 2,678 views

Cisco Prime Service Catalog is the next generation workplace IT and data center/cloud computing service request catalog. To learn more, visit http://www.cisco.com/go/service-catalog.

Cisco Prime Service Catalog is the next generation workplace IT and data center/cloud computing service request catalog. To learn more, visit http://www.cisco.com/go/service-catalog.

Statistics

Views

Total Views
2,678
Views on SlideShare
2,099
Embed Views
579

Actions

Likes
1
Downloads
47
Comments
0

2 Embeds 579

http://blogs.cisco.com 578
https://twitter.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Holistic solution to address both Cloud & Workplace service requestsReduce complexity across multiple IT & cloud silosStreamlined number of service offerings for an easy-to-understand, simplified catalog of core offeringsIncreased transparency + Insulate end users = easier and increased user adoptionFlexible: available as standalone service catalog, but can integrate with other technologies– e.g. IA for CloudAvoid vendor lock-in, integrate with existing automation systems Cisco Runs CiscoProven Scalability: Cisco eStore, CITEIS both run on Cisco Prime Service Catalog

Cisco Prime Service Catalog Cisco Prime Service Catalog Presentation Transcript

  • Cisco Confidential 1© 2013 Cisco and/or its affiliates. All rights reserved.Cisco Prime ServiceCatalog
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2MobilityCloudIT ConsumerizationTabletsVideo and TelepresenceBig DataSocial MediaRemote WorkersVDIVoIPSource: Forrester Webinar The Service Catalog Landscape for a Hybrid WorldBYODReal-Time CollaborationEnterprise Apps
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3MobilityEnd User ApplicationTelephony/CommunicationsDesktopBI / Big DataData CenterShadowIT―Where do I go to get whatI need from IT?‖―IT takes too long and coststoo much‖―IT is too difficult to work with‖
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4Technology growthis accelerating.Multiple IT silos arebecoming increasinglycomplex to manage.Users have otheroptions: Shadow ITis gaining ground.Business executivesquestion the valueof IT.IT services must become more standardized andrepeatable to reduce costs and improve agility.
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5Source: Amazon.comSmartphonesLaptops, TabletsDesktop Software
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6Service Catalog of Standard OfferingsSelf-ServiceOrderingService Catalog with SLAs + PricingLifecycle Management + Pay-Per-UseSource: Amazon.com
  • The Solution:Cisco Prime ServiceCatalog
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8Standardized Catalog of IT Servicesfor Improved EfficiencyWeb-Based End-UserSelf-Service PortalConfigurable Portal Pagesand PortletsRole-Based Access Control (RBAC)Policy Governance and ApprovalsReusable Templates for ServiceRequest WorkflowsLifecycle Management for ServiceRequestsThe new Cisco Prime Service Catalog can becustomized and personalized as shown
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9Call HelpDeskSearch WebFormsTrack DownApprovalsCheck OnStatusInefficient, Manual StepsMissingInformationNeed to VerifyEntitlementsStatus CheckCallbacksNo StandardProcessNo Visibilityinto DeliveryBottlenecksAre SLAsBeing Met?No Datato TrackMetricsMultiple Entry Points to RequestServices from ITMultiple Delivery Channels andProcess “Shepherding”END USERS SERVICE DELIVERY SERVICE MANAGEMENT
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10END USERS SELF SERVICE PORTALCisco Prime Services CatalogService CatalogRole-BasedAccess ControlEasy-to-UseInterfaceCompareStandardOptionsRichInteractiveFormsPolicyControl andGovernanceOrdering andApprovalsOnline StatusUpdatesServiceRequests
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11DATA CENTER / CLOUD*Can be licensed for workplace use cases, data centeruse cases, or together for all IT services.WORKPLACE ITData CenterIaaSPaaSPrivate CloudHybrid CloudDesktop HardwareDesktop SoftwareBYODMobileIP TelephonyCommunicationsCollaborationVirtual Desktop* The Cisco Prime Service Catalog is a key component of Cisco Intelligent Automation for Cloud.
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12• Reduce complexity of requestmanagementDeploy standardized service optionswith flexible service modelsInsulate users from change ininfrastructure and back-end systems• Apply the Service Catalog tomultiple use casesWorkplace and end user ITCloud and data center infrastructure• Best-of-breed IT ServiceCatalog solutionCisco Prime Service Catalog Can Be Customized andPersonalized as Shown
  • Summary:Why Cisco?
  • ―Editor’s Choice: We would select [Cisco PrimeService Catalog] based on its powerful workflowengine, ability to manage objectives, and numberof service templates.‖InformationWeek Analytics, ―IT At Your Service‖
  • ―[Cisco PrimeService Catalog]provides thefunctional richnessneeded bysophisticatedcustomers.‖InformationWeek Analytics, ―IT At Your Service‖Gartner, ―Critical Capabilitiesof IT Service Catalog‖* Note: Cisco Prime Service Catalog is the new name for thenewScale software – previously known as Cisco WorkplacePortal and Cisco Cloud Portal.
  • © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16Consistentself-service UIacross multipleIT silos—fromdesktop todata centerUnifiedPortalStandardOfferingsFlexibility Cisco onCiscoEasy-to-usecatalog ofstandardizedoptions forrepeatable ITservice deliveryIntegrate withother Ciscoand 3rd partysystems forautomatedprovisioningProvensolution,deployed byCisco IT andother industryleaders
  • For more info on Cisco Prime Service Catalog:http://cisco.com/go/service-catalog