Accelerate operational efficiency in your virtualized data center
 

Accelerate operational efficiency in your virtualized data center

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  • A virtualized data center is designed to provide flexibility and agility for the business by utilizing valuable resources efficiently. Using virtualization, businesses can share resources and provision and deprovision data center services for users on demand. This flexibility promotes high utilization of data center resources to maximize efficiency and return on investment. Although virtualization provides significant business advantages, it also introduces layers of complexity that require a different approach to manage and often require operational changes. To control operating costs and capital expenditures while responding to growing service demand, businesses must do more with their existing assets.Common Operational Challenges in the virtualized DC:Improve operational performanceRespond to growing demand for IT servicesIncrease efficiency of tools and streamline processesBetter manage operational expensesGet the most out of a virtualized data centerITIL Based Operational Challenges in a virtualized DC:Service DesignService TransitionService OperationsContinual Improvement
  • Increasingly, businesses understand that they need to approach the management of virtualized data centers differently to get the most out of their investment. As part of an enterprise plan for lifecycle management of virtualized environments, the compute, network, and storage domains of virtualized data centers must be managed, measured, operated, and planned together as one holistic environment that meets the unique requirements of the business.Processes and tools that might no longer efficiently or adequately support virtualized environments must be expertly identified, evaluated, and changed or enhanced based on best practices to reduce risk and built and managed based on a transformative roadmap that realizes and extends the benefits of a virtualized infrastructure.
  • Different operational approach required to resolve issues across a converged virtualized infrastructureTools, policy and process changes needed to:Accelerate the provisioning and deprovisioning processAdjust to the elasticity of virtualized data center servicesAssure SLA commitmentsDeliver services that are no longer tightly coupled to the hardware
  • DCOES help you plan, build, and manage your data center operations:Plan:Assess and plan IT operational processes and tools to support a virtualized environmentBuild:Design, test, stage, integrate, and implement operations solutionsManage:Evaluate and help optimize your data center management tools and processes
  • Cisco Data Center Operations Support Planning Service This service is designed to help in the creation of an operational support plan that includes elements such as:Organization structure diagramsRoles and responsibilities matrixSkills matrix Workflow diagramsIt is delivered through collaborative workshops led by Cisco to identify your unique operational requirements, common challenges that must be resolved, and the application of specific operation leading practices.CHALLENGE: How do I organize my people and processes differently to support a virtualized data center?BENEFIT: Establishes an operational plan for supporting the new dynamics of a virtualized data centerACTIVITIES AND DELIVERABLES:Identification of your unique operational requirements via collaborative workshopsDetailed operational support plan including:Organization structure diagramsRoles and responsibilities matrixSkills matrix Workflow diagrams
  • Cisco Data Center Management Solution Architecture Service This service identifies and compares your current service management tools and capabilities to those required to support the virtualized environment. The service provides a future state management architecture and a roadmap to that future state. Areas of focus may include:Event managementIncident managementProblem managementKnowledge managementService asset and configuration managementChange managementIT service catalog managementPerformance managementCapacity managementAutomation/orchestrationBilling and chargebackCHALLENGE:Do my service management tools provide me with the visibility and control I need to efficiently operate a virtualized environment?BENEFIT:Establishes and considers current environment and known requirements to plan how to get to an enhanced architectureACTIVITIES AND DELIVERABLES:Roadmap to future state management architectureComparison of current tools and capabilities to those requiredAreas of focus may include:Event managementIncident managementConfiguration managementBilling and chargebackAutomation/orchestration
  • Cisco Data Center Management Product Design and Implemention ServiceThis service delivers the design and implementation of one or more management tools in support of operating your data center or cloud infrastructure and services. Activities and deliverables may include:High-level and low-level design documentsTest plan documentation and testingProduct staging, deployment, and user acceptance testingAs-built documentation, product administration, and transfer of informationCHALLENGE:How do I deploy my management tools optimally?BENEFIT: Simplify deployment of service management tools in your virtualized data center and mitigate risks associated with introducing changeACTIVITIES AND DELIVERABLES:Design and implementation of one or more tools into the management architecture according to the roadmap Prepare support resources for administrationMay include:High-level and low-level design documentsTest plan documentation and testingProduct staging, deployment, and user acceptance testingAs-built documentation and transfer of information
  • Cisco Data Center Management Solution Integration ServiceThe products from which a management solution architecture is built must often interoperate. The ability to share and exchange data enhances automation, reduces manual processes intervention, increases speed of operations, and minimizes duplication of data. This service provides the design, test cases, configuration, implementation, documentation, and administration training required to deliver interoperability between otherwise more disparate management products that form the total management solution architecture and thus can maximize the value of those products. CHALLENGE:How can I provide greater interoperability and shared information among management products?BENEFIT:Reduce risk of error and speed operations by increasing levels of automation and interoperability between toolsACTIVITIES AND DELIVERABLES:Design, test, and implement customized integration among your service management toolsInteroperability Requirements Doc HLD and LLDDefine design and test casesConfigure/ integrate products in test environment and execute test planDevelop implementation plan for rollout into productionOperations administration training and documentation on as-built Support user acceptance testing
  • Cisco Data Center Operations Support Build ServiceThis service helps you implement the people and process aspects of operating your virtualized data center.Team roles and responsibilities, governance models, processes, tasks, and activities are established. Standard operating procedures and/or runbooks are documented.Areas of focus considered include incident, problem, knowledge, performance, capacity, service catalogue, change and service asset and configuration management, as well as billing and chargeback. CHALLENGE:How do I build and execute new processes to efficiently make use of the virtualized data center infrastructure and tools? BENEFIT:Get the most out of features and benefits of virtualized services through efficient use of skills and standardized activitiesACTIVITIES AND DELIVERABLES:Implement standard operating procedures and/or runbooks Focus on process, governance models, and roles and responsibilitiesCovers: Incident management Problem management Knowledge management Performance management Capacity managementBilling and chargebackIT Service catalog managementChange managementService asset and configuration management
  • Management OptimizationThis service identifies where to best make changes to the operational infrastructure to support a virtualized data center and how to reduce emerging risks.Modules in this service focus specifically on providing a gap analysis of current major operational domains compared with best practices, as well as an analysis of cloud management automation orchestration, provisioning, and assurance tools. Cisco provides specific recommendations and propose remediations to optimize the operational environment. These help ensure your virtualized or cloud computing architecture continues to meet expectations.CHALLENGE:How can I ensure management tools and processes continue to reflect evolving needs of the business and the services the data center provides?BENEFIT:Quickly identify and resolve emerging risks, maintain operational efficiencyACTIVITIES AND DELIVERABLES:Identifies operating risks to data center applications and IT-based service availabilityGap analysisIn-depth findings and recommendations, operations transformation roadmap, reports and leading practices Other activities include:- Management tool software upgrade support- Instrumentation audit- Production of one or more operational runbooks
  • Management Operations AuditTo improve data center operations, this service analyzes a range of critical operational functions within your virtualized data center and cloud operations and identifies operating risks to data center applications and IT-based service availability. Cisco provides a report that includes in-depth findings and recommendations, operations transformation roadmap, and leading practices.CHALLENGE:How do I establish if my current operations processes are right for the virtualized DC environment?BENEFIT:Mitigate operational-based risk to IT services that the Data Center providesACTIVITIES AND DELIVERABLES:Identifies operating risks to data center applications and IT-based service availabilityGap analysis of your data center’s current stateIn-depth findings and recommendationsOperations transformation roadmapReports and leading practices
  • Resiliency AnalysisThe goal of this service is to improve data center resiliency by analyzing the main components of the holistic data center infrastructure serving as the foundation for data center applications and IT-based services. The service looks specifically at risks to resiliency of the data center in an operations context. It delivers in-depth and summary presentations, reports, and a resiliency improvement roadmap. CHALLENGE:How do I establish the current level of resiliency in my data center?BENEFIT:Improve data center resiliency and identify possible risksACTIVITIES AND DELIVERABLES:Analysis of main components of the holistic data center infrastructureIn-depth and summary presentationsRecommendations, reports and roadmap for improvement
  • Cisco Data Center Operations Enhancement Services help you to: Mitigate risk in the planning, design, and management of your data center operationsIncrease the operational efficiencies of virtualized and cloud-ready data centers Improve the processes and tools used in delivering virtualized and cloud servicesReduce administrative and service delivery costs associated with changes in service demand and resulting operational overheadHelp ensure data center operations consistently meet agreed-upon service levelsGet the most out of your investment in a virtualized data center architecture
  • Cisco Services provides you with networking expertise, a smarter service experience, the scale and expertise of a global partner ecosystem and innovative solutions. In applying all this to your business, customers experience the benefit of value. It is unique to your business and starts and ends with your business objectives.At the core of everything we do is our network expertise that we have built over 25 years as the leader in the networking industry. Cisco and our partners support hundreds of thousands of mission-critical networks around the world every day. By working with customers day-in and day-out, we have gained a tremendous amount of experience. In applying that expertise, you, our customers, see another benefit—value. Value is in what you need. It is unique to your business and starts and ends with your business objectives. We leverage our expertise to deliver an unparallel smart, personalized experience and innovation solutions capable of helping you to meet your business objectives by leveraging your technology investments. Finally, Cisco ‘s unique collaborative partner approach combines the strengths of Cisco and our partners to provide you with access to best-in-class networking and IT expertise

Accelerate operational efficiency in your virtualized data center Accelerate operational efficiency in your virtualized data center Presentation Transcript

  • Accelerate OperationalEfficiency in Your VirtualizedData CenterData Center Operations Enhancement ServicesAugust, 2012© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  • Improve Respond to operational growing demand performance for IT services Increase efficiency of Better manage Get the most out tools and streamline operational of a virtualized processes expenses data center© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • Compute Storage Network Process and Process and Process and Governance Governance Governance Tools and Tools and Tools and Automation Automation Automation Infrastructure Infrastructure Infrastructure© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  • • Different operational approach Converged Infrastructure required Process and • Tools, policy and process Governance changes needed to: - Accelerate the provisioning Tools and Automation and deprovisioning process - Adjust to the elasticity of Infrastructure virtualized data center services - Assure SLA commitments - Deliver services that are no longer tightly coupled to the hardware© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  • • Plan: Assess and plan IT operational processes and tools to support a virtualized environment PLAN BUILD • Build: Design, test, stage, integrate, a nd implement operations solutions MANAGE • Manage: Evaluate and help optimize your data center management tools and processes© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • Data Center Operations Enhancement Services PLAN BUILD MANAGE Management Operations Management Product Support Optimization Design and Planning Implementation Management Management Operations Solution Solution Audit Architecture Integration Operations Resiliency Support Analysis Build© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
  • Challenge Benefit PLAN How do I organize my Establishes an operational plan people and processes for supporting the new dynamics Operations of a virtualized data center Support differently to support a Planning virtualized data center? Activities and Deliverables Management Solution • Identification of your unique operational requirements via Architecture collaborative workshops Management • Detailed operational support plan including: Architecture - Organization structure diagrams Service - Roles and responsibilities matrix - Skills matrix - Workflow diagrams© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
  • Challenge Benefit PLAN Do my service management Establishes and considers tools provide me with the current environment and known Operations requirements to plan how to get visibility and control I need to Support efficiently operate a to an enhanced architecture Planning virtualized environment? Activities and Deliverables Management Solution • Roadmap to future state management architecture Architecture • Comparison of current tools and capabilities to those required Management • Areas of focus may include: Architecture - Event management Service - Incident management - Configuration management - Billing and chargeback - Automation/orchestration© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  • Challenge Benefit BUILD How do I deploy my Simplification and accelerated Management management tools optimally? deployment of service Product management tools Design and Implementation Activities and Deliverables Management Solution • Design and implementation of one or more tools into the Integration management architecture according to the roadmap Management • Prepare support resources for administration Architecture • May include: Service Operations - High-level and low-level design documents Support - Test plan documentation and testing Build - Product staging, deployment, and user acceptance testing - As-built documentation and transfer of information© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  • Challenge Benefit BUILD How can I provide greater Reduce risk of error and speed Management interoperability and shared operations by increasing levels Product information among of automation and Design and management products? interoperability between tools Implementation Activities and Deliverables Management Solution • Design, test, and implement customized integration among your Integration service management tools Management - Interoperability Requirements Doc Architecture - HLD and LLD - Define design and test cases Service Operations - Configure/ integrate products in test environment and execute Support test plan Build - Develop implementation plan for rollout into production - Operations administration training and documentation on as-built - Support user acceptance testing© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  • Challenge Benefit BUILD How do I build and execute Get the most out of features Management new processes to efficiently and benefits of virtualized Product make use of the virtualized services through efficient use Design and data center infrastructure and of skills and standardized Implementation tools? activities Activities and Deliverables Management Solution • Implement standard operating procedures and/or runbooks Integration • Focus on process, governance models, and roles and Management responsibilities Architecture • Covers: Service Operations - Incident management - Billing and chargeback Support - Problem management - IT Service catalog management Build - Knowledge management - Change management - Performance management - Service asset and configuration - Capacity management management© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  • Challenge Benefit MANAGE How can I ensure management Quickly identify and resolve tools and processes continue to emerging risks, maintain Management operational efficiency reflect evolving needs of the Optimization business and the services the data center provides? Activities and Deliverables Operations Audit • Identifies operating risks to data center applications and IT-based service availability Management • Gap analysis Architecture • In-depth findings and recommendations, operations Service Resiliency transformation roadmap, reports and leading practices Analysis • Other activities include: - Management tool software upgrade support - Instrumentation audit - Production of one or more operational runbooks© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  • Challenge Benefit MANAGE How do I establish if my current Mitigate operational-based risk operations processes are right to IT services that the Data Management for the virtualized DC Center provides Optimization environment? Activities and Deliverables Operations Audit • Identifies operating risks to data center applications and IT- based service availability Management • Gap analysis Architecture • In-depth findings and recommendations Service Resiliency • Operations transformation roadmap Analysis • Reports and leading practices© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • Challenge Benefit MANAGE How do I establish the current Improve data center resiliency level of resiliency in my data and identify possible risks Management Optimization center? Activities and Deliverables Operations Audit • Analysis of main components of the holistic data center infrastructure Management • In-depth and summary presentations Architecture • Recommendations, reports and roadmap for improvement Service Resiliency Analysis© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • Get the Most Out of Your Investment in a VirtualizedData Center Architecture Benefits • Accelerate operational maturity • Increase operational efficiency • Improve the processes and tools used in operating a virtualized data center • Reduce operational costs • Mitigate risk© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  • Realize the Full Value of Your IT and Communications Investments Faster Unmatched Expertise Smart Services Access to more than 25 Better years’ networking innovation visibility, information, and and leadership understanding to fuel practices, methodologies, an performance, efficiency, and d tools innovation Innovative Solutions Collaborative Approach Proven architectural approach Delivers customized services that aligns your technology and holistic solutions to meet investments with your business your needs through the combined objectives expertise of Cisco and our global partner ecosystem© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  • Thank you.