Hosted collaboration solution

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Hosted collaboration solution

  1. 1. Ruediger HartmannTechnical Solutions Architect10.10.2012
  2. 2. • HCS Introduction Applications and Bundles Deployment Models• HCS Architecture Datacenter Infrastructure Redundancy Security• HCS Management System Service Fulfillment Service Assurance
  3. 3. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 3
  4. 4. Unified CustomerCommunications Collaboration Collaboration CLOUD Applications ON PREMISE TelePresence
  5. 5. Same as Premises Services Product Deployed App Unified Communications Manager, UnifiedVoice & Video Yes IP Phones, JabberVoice Mail & Unity Connection YesIntegrated MessagingPresence & Unified Presence, Jabber YesInstant MessagingMobility Services Unified Mobility, Mobile Clients YesWeb Collaboration WebEx Meeting Center Yes
  6. 6. TelePresence RoomHCS Foundation & Standard CTS-3000/3200HCS Basic 99xx Jabber Desktop Jabber Mobile CTS-500/1000/1100HCS Essential 89xx 6911 CTS-1300 694x/696x EX60 / EX90 Fax Analog 79xx Profile Series 6921 Third Party 3905 6901 IMS Integration 7937 SIP Solution Platforms
  7. 7. Partner Cloud HCS HCS HCS HCS PSTN HCS HCS Apps Apps Apps Apps Apps Apps VMWare ESXi Server VMWare ESXi Server HCS Apps HCS Apps HCS Apps VMWare ESXi Server 3G/4G Mobility Network Collab Collab Collab Apps Apps Apps VMWare ESXi Server Collab Collab Collab Apps Apps AppsCustomer 1 Customer 2 Customer 3 Customer 4 Customer 5 User User User Pure Hosted Hybrid Remote Managed Large Enterprise On Premises Private Network
  8. 8. • The broadest set of enterprise-class, proven collaboration solution• Same experience on premise and on demand• Automation from customer order to service activation• Simplification of ongoing admin with end-customer self care• End-to-end service assurance with real-time monitoring and recovery• Optimized on the virtualization platform and network for cloud• Scalable and secure to millions of subscribers
  9. 9. Hosted Collaboration Delivery & Commercial Got-to-Market Solution Operations Terms Support • Flexible financing – Capex• UC, web & video • Operations readiness • Cisco compensation to Opex options collaboration discovery • Cisco sales engine • Single contact (HW, SW &• Provisioning & management • Services complement • Joint marketing services)• Delivered on cloud partner delivery strategy • Sales enablement • Joint business model optimized infrastructure • Build & engineering services development • MSCP
  10. 10. • HCS Introduction Applications and Bundles Deployment Models• HCS Architecture Datacenter Infrastructure Redundancy Security• HCS Management System Service Fulfillment Service Assurance
  11. 11. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 12
  12. 12. Up to 10 Chassis Customer Environments: UCS B-Series Chassis and Cisco Unified Communication and Blades running VMware Collaboration suite of applications Nexus 1000V – Virtual Switches FCoE FCoESAN Storage Access Layer SAN Storage (6120/6140s) FC FC L2 L2 MDS 9000 MDS 9000 SAN Switch Aggregation Layer SAN Switch Nexus 7000s ASA ASA L3 L3 Core Layer Nexus 7000s ASR 1000 L3 L3 ASR 1000 MPLS Core
  13. 13. Application Level Redundancy • Same Blade Chassis 1 Chassis 2 Chassis 1 Chassis 2 Application Level Redundancy • Different blades • Same chassisDC1 DC2 Application Level Redundancy Application Level Redundancy Application Level Redundancy Application Level Redundancy • Different blades • Different blades • Different blades • Different blades • Different chassis • Different chassis • Different chassis • Different cha • Different datacenters • Same datacenter • Same datacenters MPLS PSTN SAN Data Center Redundancy SAN • Redundant Platforms (Power, Cards, etc.) Site 1 Site 2 • Redundant Layers – Box – Box Redundancy 4 Site 3 Site • Redundant Fibre Channel Storage • Redundant Connections/PathsSite Redundancy • Virtualization – VM Toolset• SRST• Local TDM/SIP connectivity Mobile Workers• Local Servers
  14. 14. Datacenter Access Layer Firewall or SIP ALG • CPE can provide FW and/or SIP-ALG Enterprise 1 • Cisco ISR-G2 or ASA Site 1 CUCM – UCxN - CUP Centralized Customer FW Enterprise 1 - Dedicated Instances • Firewall context per customer Ent 1 • Cat6K FWSM or ASA Enterprise 1 Datacenter Core & Site 2 Aggr Layer VRF-VLAN Ent 2 MPLS CUCM – UCxN - CUP VPN Core Mapping Enterprise 2 - Dedicated InstancesEnterprise 2 Site 1 Shared Management Components Mgmt NAT in Management VPN • Required for overlapping addresses • Performed at PE or CPE in SP NOC UCDM – HCM – CUOM – CUSM – vCenter – DCNM CUBE-SP • Address Translation • Media anchoring for inter-customer and off- net calls Telephony Aggregation SP Telephony Network (PSTN, SIP, Shared (Extranet) Emergency Services, Enterprise 1 VPN Management VPN and Wireless) Enterprise 2 VPN Global VPN CUBE-SP Shared Signaling Components PGW
  15. 15. PSTN/SIP Network SIP Service Provider NetworkAggregation CUBE-SP Layer (ASR 1000) Mobile Emergency Network Services UC Layer (DC) Signaling HCS WAN Media SIPCustomer Aggregated PSTN Intra-Customer Inter-CustomerPremise (CPE) Calling Cust A Cust B
  16. 16. • HCS Introduction Applications and Bundles Deployment Models• HCS Architecture Datacenter Infrastructure Redundancy Security• HCS Management System Service Fulfillment Service Assurance
  17. 17. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 19
  18. 18. Existing OSS/BSS (MoM, Ticketing etc.)Enable cross-domain functions Normalizedthat can be easily integrated Manage a Diverse Interfacesinto OSS/BSS Component Set Mediation Layer, Cross-Domain Aggregation, Coordination, Correlation, Presentation OSS/J MTOSI Java SOAP XML Domain Domain Domain Domain Domain Manager Manager Manager Manager Manager #1 #2 #3 #4 #5
  19. 19. HCS Component HCS Domain Manager SP/Partner Supplied Service Fulfillment, Service Assurance, and Billing Existing OSS/BSS (MoM, Ticketing etc.) Service Fulfillment and BillingISI* IPA HCM - F SI Prime Central for HCS Assurance InfoVista* PM LM SDR (PC4HCS – Dashboard) CCDM UCDM UOM/SM vCenter UCSM DCNMTP CCE Cisco UC CPE Datacenter UCS SAN *Optional component or reference sale
  20. 20. SDRvCenter HCS UI & NBI Prime Central for SDR HCS Assurance (PC4HCS) ESXi Blades Hosts VMs UOM/SMUCDM Customer Apps CE HCM-F = Hosted Collaboration Mediation – Fulfillment
  21. 21. IPA STEP 1: Create Customer Network Container SP Admin Create Customer VM’s etc STEP 2: Upload UC VM Template, Compute,Cloud - O Network & Storage created in Step 1 NBI (SOAP/REST) Orchestration Engine UI NBI (SOAP) HCM - F Compute Network Storage IPA SDR STEP 3: Clone, Identity and Configuration of UC Apps
  22. 22. PM Platform Manager (PM) AXL/SOAPVerification Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified PresenceFile FTP SFTP File Server Upgrade File COP File
  23. 23. UCDMLayer TasksService Provider Setup Create Service Building Blocks Install Telephony Model Design Feature Packages Setup InfrastructureCustomer Creation & Set Inventory LevelsAdministration Add Divisions Manage Numbering Plan Assign resources to locationsLocation Creation & Manage & Register PhonesManagement Manage End Users & Mobility Admin Group line featuresEnd-User Self-Care Manage Phone Features Manage Speed Dials Set Single Number Reach Change Presence monitoring View & Manage Directories
  24. 24. HCS Component HCS Domain Manager SP/Partner Supplied Service Fulfillment, Service Assurance, and Billing Existing OSS/BSS (MoM, Ticketing etc.) Service AssuranceISI* IPA HCM - F SI Prime Central for HCS Assurance InfoVista* PM LM SDR (PC4HCS – Dashboard) CCDM UCDM UOM/SM vCenter UCSM DCNMTP CCE Cisco UC CPE Datacenter UCS SAN *Optional component or reference sale
  25. 25. Integrates with existing OSS or BSS system through SNMP PC4HCS Assurance Northbound Interfaces Aggregated multi-customer operator dashboards with domain manager cross-launch Dashboards View current service outages based on reported Analytics - Service Impact Analysis errors and alarms Analytics - Root Cause Analysis Cross-domain fault correlation and root-cause analysis Data Modeling Create service and application dependency trees Event CollectionObtain, de-duplicate events, and normalize data into a consistent format UOM/SM vCenter UCSM DCNM TP CCE Cisco UC CPE Datacenter UCS SAN
  26. 26. • Service tree created automatically Configuration pushed from HCM-F into Prime Central• Visual indicators to outages Based alarms or errors being reported to Prime Central• Proactively notify customers “We are aware of this outage and the following services may be affected”• View urgent service issues• Understand what is affected
  27. 27. • HCS Introduction Applications and Bundles Deployment Models• HCS Architecture Datacenter Infrastructure Redundancy Security• HCS Management System Service Fulfillment Service Assurance
  28. 28. Technology, Delivery, Commercials & Go-to-Market Combined Cisco Collaboration  Best in-class user experience  Cloud-based, hybrid, on-premises  Operational excellence in an end- to-end systemDelivery & Operations Go-to-Market Support  Fully integrated turn-key  New Cisco sales solution compensation model to  Advance Services offers a incentive partner offers wide variety of Build, Operate,  Partner Volume Discounts & & Transfer Services Flexible Financing
  29. 29. Deliver capital and operational efficiencies on hosted platforms CAPEX Improvements OPEX Improvements Before After Service Orchestration• Optimization of hardware platform• Automation from customer order to service activation• Simplification of ongoing admin with end-customer self care• Real-time monitoring, recovery, and platform optimization• Scalability to millions of paying subscribers!

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