Lessons Learned: What We Learned in 2012

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Discusses the Cisco Tactical Operations Program, and explores common lessons the team learned from the 2012 Waldo Canyon Fire and Hurricane Sandy.

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Lessons Learned: What We Learned in 2012

  1. 1. Lessons Learned:What Cisco TacOps has learned in the last year. Rakesh Bharania Tiago Silva Network Consulting Engineer Tactical Operations Coordinator rbharani@cisco.com DIRTeam Global Program Manager tiagosilva@cisco.com Twitter: @CiscoTACOPS www.cisco.com/go/tacopsWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  2. 2. Agenda • About the TacOps/DIRT Program • Lessons learned Waldo Canyon Fire Hurricane Sandy • Q&AWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  3. 3. About the Cisco TacOps / DIRT Program…WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  4. 4. Who is Cisco Tactical Operations?• A specialized Cisco team that monitors major incidents world wide and coordinates emergency communications response• Supporting governments, relief agencies, mission- critical customers.• Team provides most of the support under the CSR (Corporate Social Responsibility) program.• TacOps personnel have a variety of skills: technical, operational, first responder, military and logistics.• Consulting, designing and promoting innovative technology solutions for disaster response and other hardship situations.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  5. 5. TacOps Mission, Priority and Coverage Mission Provide emergency communications solutions (Voice, Data and Video) during the acute phase of emergencies. Priority First responders, critical infrastructure, continuity of government Coverage Global - 24/7WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  6. 6. What is the DIRT Program• TacOps led employee-volunteer teams that augment the TacOps team in crisis situations. Each team is normally led by a TacOps Ops Coordinator.• Trained to operate in adverse conditions and on the Emergency Response Vehicles (US Only) and Emergency Communication Kits (ECKs).• Certified and exercise regularly under specific incident frameworks (e.g. NIMS/ICS in the U.S.)• Teams are provided with 24/7 support in terms of logistics, intelligence, etc.• Cisco will activate the DIRT Program when needed.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  7. 7. The Cisco DIRT Program: Faster deployment - Better cultural approach US West Coast Team – Vehicles and kits US+Canada US East Coast Team – Vehicles and kits Greater China - Kits India – in progress APJCI Disaster Australia - potential new location Incident Response Teams UK and Ireland - Kits EMEAR Dubai – potential new team location LATAM Brazil– KitsWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  8. 8. A Scalable Response Platform Emergency Response Vehicles Large scale network services core Respond locally, communicate globally!Emergency Communications Kits (ECK) Rapidly deployable communications capabilityWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  9. 9. Tactical Operations Deployments Disaster Incident Responses Planned Exercises • 2005 – Hurricane Katrina (LA) • 2010 – Golden Guardian (CA) * • 2007 – Harris Fire (San Diego, CA) * • 2010 – Operation Hotel California (CA) * • 2008 – Evans Road Fire (NC) * • 2010 – Bay Area Urban Shield (CA) * • 2008 – Cedar Rapids Floods (IA) * • 2011 – Bayex (CA) * • 2008 – Hurricane Gustav (LA) * • 2011 – Boston Urban Shield (MD) * • 2008 – Hurricane Ike (TX) * • 2011 – DMI Vehicle Rally (CA) * • 2009 – Morgan Hill Fiber Cut (CA) * • 2011 – Fairfax County Vehicle Rally (VA) * • 2010 – Earthquake (Haiti) • 2011 – Pacific Endeavor (Singapore) • 2010 – Plane Crash (Palo Alto, CA) * • 2011 – Bay Area Urban Shield (CA) * • 2010 – Four Mile Canyon Fire (CO) • 2012 – Quake on the Blue Ridge (NC) * • 2010 – Operation Verdict (Oakland, CA) * • 2012 – Fairfax County Vehicle Rally (VA) * • 2010 – Earthquake (Christchurch, NZ) • 2012 – Pacific Endeavor (Singapore) • 2010 – Gas Pipeline Explosion (San Bruno, CA) * • 2012 – DMI Vehicle Rally (CA) * • 2011 – Flooding (Queensland, AU) • 2011 – Tornados (Raleigh, NC) * * = NERV Deployed • 2011 – Tornados (AL) * • 2011 – Tornado (Joplin, MO) • 2011 – Tornado (Goderich, ON) • 2011 – Flooding (Brazil) • 2011 – Earthquake and Tsunami (Japan) • 2012 – Famine (Horn of Africa) • 2012 – Waldo Canyon Fire (CO) * • 2012 – Hurricane Sandy (NY, NJ) *WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  10. 10. Our 2012 technology responses…WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  11. 11. The Waldo Canyon Fire • June 23 – July 10 2012 • 2 Fatalities / 6 Injured • 18,247 acres burned • 32,000 evacuated • 346 homes destroyed ($352 M damage) • The most destructive fire in Colorado history ($)WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  12. 12. Cisco Technology Response • El Paso County, CO request for “advanced communications support” from Cisco. • Cisco Tactical Operations response based from San Jose, CA and Raleigh, NC • Communications requirements: 1. Wireless networks for the Type I IMT 2. IP Telephony support at ICP 3. Support El Paso County Disaster Recovery Center IP TelephonyWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  13. 13. Hurricane Sandy • October 22-31 (US Landfall October 29) 2012 • 285 fatalities • $75+ Billion USD in damage (2nd costliest Atlantic hurricane)WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  14. 14. The Technology Response • Numerous emergency technology deployments: • Government • VOAD and NGO • Private Sector • 20 million tweets between 27 Oct – 1 Nov about Sandy.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  15. 15. Cisco Technology Response • TacOps deployment to NY, NJ. • Fifteen customer engagements throughout region. Public safety, transit, government, NGO/VOADs and others. • Extensive use of satellite and terrestrial mobile data networks to restore connectivity.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  16. 16. So what did we learn from these incidents?Seven things.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  17. 17. 1. Deploy wired networks early • “Wired when you can, WiFi when you must” • 2.4 / 5.8 GHz congestion • Older buildings attenuate signals • Be prepared to deploy wired networks early in the response!WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  18. 18. 2. Consider Ka-band VSAT deployments • Increasing use of Ka-band VSAT • Better service pricing, performance • Hardware is cheaper tooWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  19. 19. 3. Use 4G LTE / WiMax if you can. • LTE is significantly deployed in the United States • We tested both WiMax and LTE data communications in NYC • In several instances, this allowed us to move away from VSAT. • Consider the use of terrestrial mobile data where appropriate. • (your back may thank you!)WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  20. 20. 4. Digital video matters (more) • Vendors have been talking for a while about how video would “change everything” • But the use cases have often been pretty thin. • Our experiences at Breezy Point indicate we may be getting to the point where video provides useful disaster support.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  21. 21. 5. It’s a BYODD (Bring Your Own Device to the Disaster) world • Three phases of tech deployment (predicted) -> HQ, Field, Public • Actual rollout -> HQ, Public (BYOD), Field • This is applicable for developed populations only (for now) • Be alert for underserved communities, those with less access to tech. • This is increasingly a trend in developing countries too.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  22. 22. 6. Technology lives (or dies) based on sustainability • Sustainability = the ability to maintain and support a solution throughout the duration of the incident. • If you bring in advanced technology and skilled techs, who will support it when the techs go home? • You may want to deploy less sophisticated, but more sustainable tech, or manage staffing accordingly.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  23. 23. 7. You can’t coordinate if you’re not on the ground. • If you are deploying a tech project in a crisis, the coordinator for that project should be on the ground. • We saw a number of “remotely managed” tech projects having difficulty because the principal coordinators had poor situational awareness. • In short: ground truth matters!WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  24. 24. Where do we go from here? • ICT in disaster and humanitarian relief must be deployed early in the event. • Emergency ICT teams need to be equipped to establish technology infrastructure, and then scale to sustain. • Technology is getting cheaper (new economics) and the “consumerisation” of tech enables new methods (new applications) • It’s all about the “5 Rights” of emergency comms: Right Information, Right Time, Right Format, Right Device, Right PersonWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  25. 25. Connect With Us: Web. Email. Social Media. On Cisco.com: http://www.cisco.com/go/tacops/ Email: tacops-info@cisco.com Facebook: http://www.facebook.com/cisco.tacops Twitter: @CiscoTACOPSWGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden
  26. 26. Thank You.WGET ICT Humanitarian Forum 11-12 April 2013 - Kista, Sweden

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