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The Network Enabled EOC

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This presentation (and its companion whitepaper) discuss the technology requirements for modern Emergency Operations Centers (EOCs) to enable greater situational awareness and a more agile response to ...

This presentation (and its companion whitepaper) discuss the technology requirements for modern Emergency Operations Centers (EOCs) to enable greater situational awareness and a more agile response to emergencies.

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The Network Enabled EOC The Network Enabled EOC Presentation Transcript

  • Matt RunyanNetwork Consulting Engineer, Cisco Systems – Tactical Operationsmatrunya@cisco.comMarch 2013© 2013 Cisco and/or its affiliates. All rights reserved. 1
  • Thanks to: Rakesh Bharania NCE,Cisco TacOps For initial Networked EOC whitepaper, available upon request© 2013 Cisco and/or its affiliates. All rights reserved. 2
  • •  Network Consulting Engineer, Cisco Systems - Tactical Operations •  Volunteer Firefighter / EMT-B, Apex (NC) Fire Department •  Communications Unit Leader (COML), NCTF-4 USAR (Type III)© 2013 Cisco and/or its affiliates. All rights reserved. 3 3
  • •  About Cisco Tactical Operations•  Network Enabled EOC Concept and Design•  IT/Security Considerations•  EOC Communications Suite Resiliency Redundancy Voice/Video/Data Interoperability•  Testing Your Solution & Training People•  Q&A•  Conclusion© 2013 Cisco and/or its affiliates. All rights reserved. 4
  • © 2013 Cisco and/or its affiliates. All rights reserved. 5
  • Team Mission Team Focus Areas To deliver a unique level of ! Corporate Social service in corporate and individual risk mitigation, Responsibility / critical network availability, Emergency Response and rapid recovery from ! Internal Support natural or man-made disasters through a highly ! Industry Influence and skilled team of operational Thought Leadership and technical experts. ! Business Enablement and Consulting© 2013 Cisco and/or its affiliates. All rights reserved. 6
  • •  Network Emergency Response Vehicle (NERV) •  NIMS Type II Mobile Communications Center. •  Large scale network services core •  “Respond locally, communicate globally”•  Mobile Communicator Vehicle (MC2/MCV) •  NIMS Type IV (with satellite, VoIP) MCC •  Medium scale network services core•  Emergency Communications Kit (ECK) •  Rapidly deployable communications capability •  Ship or hand-carry via air transport© 2013 Cisco and/or its affiliates. All rights reserved. 7
  • !  Satellite, BGAN, 4G cellular !  TelePresence Video Conferencing (H.323 and SIP)!  Land Mobile Radio (LMR) UHF/VHF/800/VHF low band !  IP Video Surveillance!  Amateur Radio UHF/VHF/HF !  Digital Media Encoder – Streaming video!  IPICS - Radio Interoperability !  Cisco ISR G2 routers!  Wireless LAN (Mesh) (DMVPN, IPSEC,IDS/IPS, WAAS)!  IP Telephony !  Printer/Scanner/Fax © 2013 Cisco and/or its affiliates. All rights reserved. 8
  • © 2013 Cisco and/or its affiliates. All rights reserved. 9
  • Coordinating Resources Policy Making Operations Information Gathering Public Information Dissemination Hosting Visitors© 2013 Cisco and/or its affiliates. All rights reserved. 10
  • •  Location and potential hazards First you must survive the disaster, then respond•  Building layout and Personnel support•  IT and Information Security in Critical Path•  Understanding workflows & NIMS Requirements •  Within EOC (individuals / teams) •  EOC to outside agencies & entities - interoperability•  The EOC Communications Suite: •  Resiliency and Redundancy of key functions / systems •  Information Security in the EOC •  IP Telephony and Video Systems •  Wireless Networks •  Remote Access and Interoperability Systems© 2013 Cisco and/or its affiliates. All rights reserved. 11
  • Implication: Engage your IT and Information Security resources early and often!© 2013 Cisco and/or its affiliates. All rights reserved. 12
  • •  Example: “Watch Desk” -> IC -> Operations -> Logistics -> Finance/Administration•  Have backup points of contact or line of succession for key positions.•  Workflows can influence physical layout of building (video walls, breakout rooms, separate area for media)•  Individuals may be grouped by ICS Position, Branch or other function (Logistics, Law Enforcement / Fire / Public Works, etc.)•  Smooth flow of information for best situational awareness is critical for crisis decision-making© 2013 Cisco and/or its affiliates. All rights reserved. 13
  • •  Information Sharing for Situational Awareness•  Mutual Aid / Resource Requests•  With whom do I need to talk to and share information? •  Peer Level: Adjoining Cities / Counties •  Higher Level: County -> State, State -> Federal •  Lower Level: State -> Regional, Regional -> County •  Other Organizations: Military, Utilities, Red Cross, VOAD, Fusion Centers •  Public Information: News Media, Social Media (value in two-way conversation)© 2013 Cisco and/or its affiliates. All rights reserved. 14
  • © 2013 Cisco and/or its affiliates. All rights reserved. 15
  • •  Telephone (internal systems and PSTN, NAWAS)•  Land Mobile Radio Systems•  Email, file sharing and group collaboration (Intranet websites, wikis, chat tools)•  Specialized apps, incident management tools and databases (WebEOC, E-Team, CAD, NCIC/DCI, resource catalogs, HR, finance, digital signage, EAS/IPAWS, etc.)•  Video tools (Video Teleconferencing, video surveillance, analytics)•  Remote access (VPN or Web)•  Mobile Apps for Smart Phones & Tablets•  Wireless Intranet and Internet access for employees and guests© 2013 Cisco and/or its affiliates. All rights reserved. 16
  • •  Typical Threats: Service Disruption Network abuse Unauthorized access•  Defense in Depth (policies, awareness, firewalls, AV, web content filters, etc.)•  Suite of tools (detection, reporting, alerting, mitigation, auditing)•  Maintain some ease of use - otherwise, users will circumvent security© 2013 Cisco and/or its affiliates. All rights reserved. 17
  • •  Redundant network hardware and cabling•  Independent A/B Power feeds•  Server clustering for High Availability•  Data backup and restore•  Cloud services – do your homework!•  Sometimes, less complex = more reliable•  Cost vs. reliability tradeoffs© 2013 Cisco and/or its affiliates. All rights reserved. 18
  • •  Converged IP voice and data network = flexibility•  Remote access for alternate locations and mobile workers - VOST (Virtual Operations Support Team) concept•  Stable Power required for stable communications - Redundant generator / UPS systems with aggressive PM•  Redundant circuits – diverse media e.g.: DS-3 and VPN on business-class cable modem, 4G, VSAT•  Physical path diversity: backhoe example•  Good relationship with service providers. Know escalation paths!•  TSP on critical circuits http://tsp.ncs.gov•  Document and test “failover” processes© 2013 Cisco and/or its affiliates. All rights reserved. 19
  • •  Resiliency: Where does my data live? Known hazards?•  Resiliency: Backup and Restore documented and tested•  Redundancy: Redundant HW, network, power, etc.•  Redundancy: Options for local production and cloud DR instances•  Security: Who has access and control?•  Security: Do provider’s security measures meet requirements?© 2013 Cisco and/or its affiliates. All rights reserved. 20
  • •  Increased Flexibility•  Decreased TCO•  Unified Communications (voice, video, chat, voicemail, fax)•  “Survivable” solutions resilient to server failures•  Cloud services – do your homework!•  Proper design is imperative (Capacity, Quality of Service)•  Underlying network must be stable© 2013 Cisco and/or its affiliates. All rights reserved. 21
  • •  Enhanced collaboration experience•  Real-time information for situational awareness (CCTV surveillance / traffic cameras, analytics)•  PC Desktop screen sharing capabilities•  Dedicated VTC units, PC, smartphone, tablet apps•  Web-based services for meetings•  Video walls for common operational picture© 2013 Cisco and/or its affiliates. All rights reserved. 22
  • •  VPN Software allows Work-from-Anywhere flexibility•  Hardware Solutions for single, multi-user sites or vehicles© 2013 Cisco and/or its affiliates. All rights reserved. 23
  • •  BYOD (Smartphone / Tablet)•  Laptops and USB Dongles•  Backup connection methods•  Guest vs. Trusted user access•  Interference mitigation technology•  WiFi: 2.4/5.8 GHz - shared 4.9 GHz Public Safety Exclusive•  4G/LTE: Commercial networks “D-Block” 700 MHz for Public Safety© 2013 Cisco and/or its affiliates. All rights reserved. 24
  • •  More than just radios!•  Voice, Video and Data sharing•  5 Rights of Emergency Communications: •  Right Information •  Right Time •  Right Person •  Right Format •  Right Device•  Many solutions: choose carefully (and implement even more carefully)•  Poorly implemented interop solutions cause more harm than good© 2013 Cisco and/or its affiliates. All rights reserved. 25
  • © 2013 Cisco and/or its affiliates. All rights reserved. 26
  • •  Give employees (and volunteers) the proper training to operate in sub-optimal environments•  Ensure periodic opportunities to learn updated processes and technology•  Set goals for each individual in what they are expected to do in each situation•  Seek feedback on how to improve processes after exercises and actual events© 2013 Cisco and/or its affiliates. All rights reserved. 27
  • •  Design realistic scenarios: Success can build morale, and stress helps find weaknesses•  Develop exercise injects based on real-world issues•  Include EOC Building evacuation scenarios often overlooked (e.g. fire alarm, hazmat, bomb threat)•  Involve your PIOs and IT and other support staff in addition to traditional responders•  Test failover and relocating to alternate sites: Do all critical processes and tools still work?•  Document results, seek feedback and work to improve for “next time” - on a real incident or exercise© 2013 Cisco and/or its affiliates. All rights reserved. 28
  • © 2013 Cisco and/or its affiliates. All rights reserved. 29
  • !  On Cisco.com: http://www.cisco.com/go/tacops !  Email: tacops-info@cisco.com !  Facebook: Cisco TACOPS http://www.facebook.com/ cisco.tacops !  Twitter: @CiscoTACOPS© 2013 Cisco and/or its affiliates. All rights reserved. 30
  • •  Cisco Tactical Operations: please engage with us and tour our vehicles!•  Network Enabled EOC Concept and Design•  IT/Security Considerations•  EOC Communications Suite Resiliency Redundancy Voice/Video/Data Interoperability•  Testing your solution© 2013 Cisco and/or its affiliates. All rights reserved. 31
  • Thank you.© 2013 Cisco and/or its affiliates. All rights reserved. 32