Video Collaboration

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Cisco’s latest Telepresence technologies including Multi-Purpose, Executive and Desktop video. This session will describe Cisco’s latest technologies to support a full range of solutions for business including B2B and B2C Solutions.

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Video Collaboration

  1. 1. Video Collaboration Name: Shiva Hiremath Title: UC & Video Specialist Date: 1-16-2014 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  2. 2. AGENDA Video Collaborations Use Cases • Workplace Transformation • Travel Reduction • Remote Expert Solutions Infrastructure Additional Resources © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  3. 3. Workplace Transformation © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  4. 4. What is Workplace Transformation  Real estate utilization  Individual versus collaborative  Flexible palette  Scalable  Fit-for-purpose  Digital Natives © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  5. 5. The Evolving Workspace  There is 20B square feet of corporate real estate globally  Over the next 5-7 years space will consolidate by up to 1/3, with the remaining space being transformed (Activity-based working)  As this space transforms, the percentage of collaborative space vs. individual space will double © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  6. 6. Technology Trends Social Trends The Evolving Workplace © 2013 Cisco and/or its affiliates. All rights reserved. Demographic Transformation • • The workforce is aging rapidly The connected generation’s new expectations Evolving Social Contracts • • Mobility & Cloud Automation • Repetitive and administrative tasks have been largely automated/optimized. Flexible work arrangements Contingent workers • • Smartphones and tablets overtaking PC’s “Consumer IT” expectations in the workplace Cisco Confidential 6
  7. 7. If left unaddressed… Sub-Optimized, under-utilized real estate assets Inability to attract and retain top talent © 2013 Cisco and/or its affiliates. All rights reserved. Leak Institutional Knowledge Innovation and Responsiveness Gaps Inability to Leverage Agile Staffing Models Cisco Confidential 7
  8. 8. The workplace of the future… Activity-Based facilities Embedded collaboration capabilities Attractive and appealing for visitors and employees Converged space, policy and technology Corporate Real Estate Information Technology Human Resources The workplace of the future is a Connected Workplace © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  9. 9. Cisco Workplace Transformation Solutions A flexible, dynamic portfolio of workplace services Fit-For-Purpose, TechnologyEnabled Workspaces User Collaboration Services Workplace Analytics © 2013 Cisco and/or its affiliates. All rights reserved. Guest Services Workplace Management Tools . Cisco Confidential 9
  10. 10. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  11. 11. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  12. 12. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  13. 13. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  14. 14. Solutions Remediate Legacy Conference Rooms © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  15. 15. Results  Savings from effective real estate consolidation and restructuring  Securely connect a more dispersed, flexible and contingent workforce  Collaboration capabilities that blend the physical and virtual workplace worlds  Enhance employee and guest workplace experiences  Tools that allow organizations to better monitor and manage the use of their workplace assets  Expertise, best practices and partnerships that allow customers to more quickly achieve their next-generation workplace vision © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  16. 16. Travel Reduction © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  17. 17. What is Travel Reduction  Money  Time  Drive employee behavior  Productivity  Measurable results  Employee quality of life B © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
  18. 18. Global engineering firm PROBLEM  Average revenue per employee was dropping  Supply chain was not efficient  Too many rogue travel planners – no enforcement of travel policies © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
  19. 19. Large financial institution PROBLEM  Wealth managers not available  High travel costs  Everyone using their own travel agents © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
  20. 20. Travel Reduction: When does it apply? Video does not eliminate travel, but it can reduce it. Based on benchmark travel data, by shifting just one internal meeting a day to video, a corporation can save on average nearly half a million a year. Traditional Face-to-Face Meeting External Meeting Video Meeting Internal Meeting Cisco Certified Video Connection © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
  21. 21. Cisco PROBLEM  75K employees in 94 Countries  Multiple travel agencies  Internal Meetings 50% of travel spend  Target of $200M reduction in travel spend © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  22. 22. Cisco’s approach to addressing the issue Partner with GetThere, part of Sabre, the world’s largest travel technology company to  Leverage Company Travel Data  Align with Travel Program  Influence employee behavior when booking travel  Increase visually enabled room utilization  Show measurable savings – proven ROI  Use metrics to adjust video network over time to align with changing travel needs © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
  23. 23. Cisco RESULTS  50% reduction in internal meetings  $210M savings from travel reduction  Supported Cisco goal of reducing greenhouse-gas emissions by 25 percent by 2012 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  24. 24. Remote Expert © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
  25. 25. What is Remote Expert  Resource availability  Resource utilization  Increase Expert Capacity  Scalable support  Grow Top Line Revenue  Help when you need it © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
  26. 26. Enterprise collaboration tools extending to consumer Value Return B2C will demand collaboration tools to deliver new customer experiences Selling & Services Efficiencies B2B Efficiencies TCO Value Prop Decrease Issue to Resolution Decrease Cost Accelerate Time to Market ROI Value Prop Increase Expert Utilization Increase Products Per Sale Decrease time to Revenue Decrease Issue to Resolution Time Compliance w/ Regulatory Factors Internal Efficiencies TCO Value Prop Employee Productivity Cost Reduction Real estate Optimization Internal B2B B2C # of Potential Users © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
  27. 27. Limited Expert Resources • • • • • Hi volume - systematic transactions Less expensive resource Issue resolution Efficiency of Contact Center resources Escalate to experts • Complicated – Hi Value add Transactions • Fewer and more expensive resource • Requires enhanced customer experience (In-Person like) • Capable of reaching the customer regardless of device and location © 2013 Cisco and/or its affiliates. All rights reserved. Generalist Specialist Expert Cisco Confidential 27
  28. 28. Cisco’s approach to addressing the issue Connects our Customers with their Customers  Any mode/media  Identifies, locates, and connects  Creates a virtual pool of experts/specialists  Compelling customer experience  Maximizes effectiveness and reach  Enables customer interaction recording © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
  29. 29. Mobile Kiosk Immersive EX90 Public Internet Firewall Traversal, Signaling & Media Expressway E/C Jabber Guest Infrastructure V VXML GW REM/IEM CVP MCU EX90 © 2013 Cisco and/or its affiliates. All rights reserved. CUCM Contact Center MediaSense CUBE Expert Cisco Confidential 29
  30. 30. Banking and Financial Sector Value Results reported by Cisco Banking Customers  Double sales ratios for complex products versus telephony alone  Increase of 2.0 to 3.5 products per customer  25% to 33% increase in products per SMB account touched  100% customer satisfaction with the experience  From 50% to 100% conversion (sales)  From 1.4 to 2.5 products per customer  10% to 15% of sessions became sales leads © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
  31. 31. Nice: Public services access while shopping Mayor demonstrates SPOT Mairie for remote immersive citizen services WW launch : Nice February the 25th, 2013 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
  32. 32. Product Line Overview © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
  33. 33. Business Critical Cisco TelePresence immersion curve TelePresence Extensions Video-enabled web and voice Individuals Connected Team Operations Strategic Groups Enhanced personal presence in the office, home or on the road Face-to-face interactivity for better team execution In-person collaboration for strategic meetings Personal Multipurpose Immersive Immersion © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
  34. 34. Cisco Voice, Video, and TelePresence Meeting Room Immersive Solution Platforms Profile 55 Profile 65 TX9000 TX9200 Codec C40, C60, C90 Single or Dual MX300 G2, MX200 Quick Set SX20 Single or Dual Active Collaboration Room For custom and industry applications Desktop Video IP Phone 8900 IP Phone 9900 TelePresence Desktop IP Phone DX650 EX60 Mobility EX90 Voice SPA Series © 2013 Cisco and/or its affiliates. All rights reserved. IP Phone Series Jabber and WebEx Verticals IP Wireless IP Conferencing Healthcare & Education Cisco Confidential 34
  35. 35. User Collaboration Services Cisco BYOD  Extreme ease of use, setup and management  End to end security, authentication  Rich-media capable  Device Agnostic  Flexible Consumption Models  Designed to blend the physical and virtual work worlds. Cisco Jabber © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
  36. 36. B2B and B2C Simplicity – Connect Telepresence with 42 Million WebEx users 1. Schedule WebEx Productivity Tools 2. Launch Click to join, One button to Push 3. Meet Voice, Video and Content    Synchronized Audio Experience Easy Content Sharing Secure Collaboration Across All Video Endpoints End - to - end security © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
  37. 37. Cisco’s Capture-Transform-Share Solution Capture Transform Share TelePresence Content Server Video Endpoints Media Experience Engine & Pulse Analytics Show and Share + = Media Adaptation Post Production Pulse Analytics Record and Stream • © 2013 Cisco and/or its affiliates. All rights reserved. Org Comm & Live Events Training & Knowledge Sharing Enhanced Meetings Live & On Demand • Cisco Confidential 37
  38. 38. Intelligent Proximity (1H CY 14) • Seamless iPhone/iPad pairing • See content • Go back • Take snapshots © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
  39. 39. Endpoint Software – latest release Active Control • High reliability, always connected. • Failover / fallback: If CUCM registration is lost, endpoints will automatically register to another CUCM. • Call preservation: If an endpoint loses CUCM registration during call, the call will be preserved • Allows endpoints to be fully and securely provisioned from CUCM and simplifies deployment. H264 SVC SIP ICE • Supports scalable conferencing • Improves MSFT Lync 2013 P2P interop © 2013 Cisco and/or its affiliates. All rights reserved. CUCM Provisioning • Control the TelePresence Server experience intuitively from the Touch interface: see participant list, change video layout, disconnect participants, etc. Products Supported: C Series Codecs SX20 Quick Set Profile Series MX Series EX Series CUCM Redundancy • Optimizes media path by always securing shortest media route between locations, thus avoiding bottlenecks especially for unknown network topology. Cisco Confidential 39
  40. 40. Cisco Room System Innovations • • 55’’ LED Display & dual display port • 1080p60 Video + 1080 Content • 4-way Embedded Multisite • Bring collaboration to every meeting room. Easy install (8 min) H.264 SVC • High quality HD – 1080p60, 10x optical / 20x digital • Fast switching between active speakers • Precision tracking and face detection • Compatible with C Series and future Date 25th October 2013 © 2013 Cisco and/or its affiliates. All rights reserved. Event Launch Cisco Collaboration Summit Q1CY2014 MX300 First Customer Shipment Cisco Confidential 40
  41. 41. Personal TelePresence for organizational leaders © 2013 Cisco and/or its affiliates. All rights reserved. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41 41
  42. 42. EX60 EX90 1080p30 / 720p60 1080p30 / 720p60 Content Sharing 720p15 / WXGA 1080p30 / WUXGA Screen size / res 21.5” /1080x1920 24” /1200x1920 1080p30, F1.7, 50° view Doc cam 1080p30, F1.7, 45° - 65° view (zoom) Doc cam - 4-way HD embedded MultiSite (option) Video Quality Camera MultiSite (Multiway in future release) DVI / HDMI in 1 (PC) / - 1 (PC) / 1 (2nd source) - Dual Display (option) 2 front speakers 2 front speakers and subwoofer Input device InTouch InTouch Base price $6,900 $9,900 HDMI out Audio © 2013 Cisco and/or its affiliates. All rights reserved. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42 42
  43. 43. Cisco Unified IP Conference Phone 8831 People-Centric Collaboration New Features      Superior Wideband Audio Enhanced Room Coverage Wireless Microphones & Chargers Daisy Chaining (1500 feet max coverage) Security and Encryption © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
  44. 44. Total Solution – Completing the Codec Range NPP included C90 C60 C40 SX20 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
  45. 45. Integrator Codec Portfolio C90 C C60 C60C40 SX20 C40 C20 Application Telepresence, Telecollaboration studios, Auditoriums Dedicated video conferencing boardrooms, meeting rooms Multi-purpose meeting rooms, offices Small meeting rooms, offices Video Quality Optimal Definition up to 1080p30 Optimal Definition up to 1080p30 Optimal Definition up to 1080p30 Optimal Definition up to 1080p30 Collaboration HD Collaboration up to 12 HD sources (5 simultaneous) 1080p/UXGA res. HD Collaboration up to 4 HD sources (3 simultaneous) 1080p/UXGA res. HD Collaboration up to 3 HD sources simultaneous) 720p/WXGA res. HD Collaboration up to WXGAp15 MultiSite™ HD MultiSite 1080p30 up to 4 sites, individual transcoding HD MultiSite 720p up to 4 sites, individual transcoding MultiSite 576p up to 4 sites, individual transcoding Multisite 480p Up to 4 sites Video outputs 4 HD Outputs + Comp. 2 HD Outputs + Comp. 2 HD Outputs 2 HD outputs Audio / Microphone 8 Microphones 4 Microphones 2 Microphones 2 Microphones Network IP: SIP and H.323 ISDN via Gateway IP: SIP and H.323 ISDN via Gateway IP: SIP and H.323 ISDN via Gateway IP: SIP and H.323 ISDN via Gateway © 2013 Cisco and/or its affiliates. All rights reserved. (2 Cisco Confidential 45
  46. 46. Product Highlights Key information: • Small footprint, with lightweight industrial design to maximize mobility and ease of use • Integrated C20 codec with enhanced I/O capabilities for medical peripherals • 6 HD inputs, 5 SD inputs, 2 audio inputs • Optional PrecisionHD 12X or 4X camera • Switch between main camera and peripheral sources with tactile panel or remote control • Rechargeable battery power • Medical isolation transformer • Optional wireless with mounted Cisco WAP • Range of flexible, mix-and-match storage modules and accessories • Medical safety certifications • Complements CPS in healthcare portfolio Availability • North America and Europe: Q1 CY12 • ROW: TBD © 2013 Cisco and/or its affiliates. All rights reserved. Purpose-built mobile endpoint that brings the power of TelePresence to healthcare Cisco Confidential 46
  47. 47. Feature highlights  Water-, sand-, impact-, chemical- and corrosion resistant case providing portability, durability and functionality.  Cisco TelePresence SX20 codec featuring high definition (HD) video and content sharing with full duplex audio.  Sunlight readable screen with brightness controls. 17.5” HD screen, optically bonded  Embedded 1080p HD camera and integrated speakers and microphone  Tactile control panel offering simplified system control and a tethered infrared remote control for full system operation  AC and DC power options for system operation  Security hasps (2x) for securing the unit  IP67 (closed) © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
  48. 48. Cisco Video Infrastructure Hosted I.T Room or I.T Room or Data Center Data Center Call Control Conferencing Management © 2013 Cisco and/or its affiliates. All rights reserved. TelePresence Server UCM Pervasive Video, Conferencing, Call control; IM&P; Jabber SIP, H.323, WebEx, ActivePresence, ClearPath, Scalable Expressway Core Firewall traversal w/Edge; Lync Conductor interop Prime Orchestrate bridge resources; Management with UCM required for Edge Expressway some TP Server models Firewall traversal w/Core; TMS – TelePresence & B2B/remote/mobile connectivity Management Suite SIP-H.323(4500, 5300) MCU’s Jabber Video SIP & H.323 Multipoint Scheduling VCS-Control Appliances Conferencing Address books H.323 registrations; internal Management SIP-H.323; Jabber Video; CXS MSE8000 without UCM SIP & H.323 Multipoint VCS-Expressway& ISDN Conferencing, IP Home-office Serial Gateway, MXP Gateways, Jabber Video or endpoints Scalable Cisco Confidential 52
  49. 49. Cisco’s Collaboration Edge © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53
  50. 50. Unified Voice, Video, Messaging, & Conferencing • Proven Technology Consistent experience outside the network Jabber and EX/MX Series • Consistent Experience Collaboration Edge Secure communications with anyone Enterprise Border, Internal Border • Easy to Deploy Enterprise grade flexibility and scale Rich WebEx Integration , Service Provider Offerings • Optimized Media Media and Signaling Normalization Non-standard EP termination, Consumer to Business © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54
  51. 51. Yesterday Today Device-centric Multi-device, Usercentric Uniform Platform / OS Heterogeneous Platform / OS On-premise service delivery Hybrid on-premise / cloud service delivery Network driven security model Application driven security model © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55
  52. 52. Collaboration Edge is Seamless and Secure Connectivity  Secure Mobility in one application, no VPN client or VPN head-end required  Cloud friendly – allowing simultaneous secure connections to on-prem and cloud services  Peer to Peer media (no hairpin) with ICE  Use Jabber seamlessly (without reconfiguring anything) as you move around  Easy to deploy - works with most firewall deployments  Secures only Jabber Application traffic - BYOD personal data is not connected to the corporate network (when remote) © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 56
  53. 53. Application Driven Security Model Drivers…  Allows for services to be Application SIP HTTP delivered from multiple locations  Secures only application XMPP sRTP Application Layer data, not entire device  Requires no reconfiguration from user TLS  Flexible asset control Transport Layer © 2013 Cisco and/or its affiliates. All rights reserved. TCP UDP Cisco Confidential 57
  54. 54. Additional Resources  Project Workplace  Case Studies  Cisco Video Collaboration product line  Video Collaboration benefits © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
  55. 55. Additional Resources  Case Studies  GetThere  Cisco Video Collaboration product line  Video Collaboration benefits © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59
  56. 56. Additional Resources  Remote Expert Solution  Remote Expert Video Data Sheet  Case Studies  Cisco Video Collaboration product line  Video Collaboration benefits © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 60
  57. 57. Additional Resources – Connected Justice Public Connected Justice Link (collateral, case studies and videos on public Internet): www.ciscoconnectedjustice.com © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 61

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