IMPORTANT POINTS TO MENTION:Finesse is co-resident in CCX 10.0(1)Finesse is running out of its separate tomcat instance– NOT using platform tomcatEach UCCX node has a separate finesse server – however, only ONE is processing requests(based on which node has Engine mastership)
Approach #2 is faster but you will lose any recording data on the subscriber node. The recording data on subscriber node can be exported and backed up using the steps in the CAD documentation guide.
Unified contact center express 10 clle-2014
Cisco Unified Contact Center
Session ID 14PT
Presenter Name and Title