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The New Collaboration Experience

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The collaboration tools we use are more important than ever because we’re using collaboration to change the way we work. Areas including social, mobile, virtual and visual are impacting life as we …

The collaboration tools we use are more important than ever because we’re using collaboration to change the way we work. Areas including social, mobile, virtual and visual are impacting life as we know it, and companies need to remain on the cutting edge to be efficient and competitive. Use the opportunity to differentiate yourself. Our solution for unified communication is Cisco Medianet, communication through security, mobility and video.

By: Raymond Sevier

More in: Technology , Education
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  • 1. The New CollaborationExperienceRaymond SevierCollaboration Consulting Systems EngineerApril 2012© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  • 2. How Who When Where What We Work We Work With We Work We Work Tools We Use Collaboration Is More Critical Than Ever© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • 3. Collaborative Tools Text Voice, Video Social Networking Number of Participants Streaming Video Discussion Forums Social Video Many Video Events Wikis Blogs Contact Center Group Telepresence Email Conferencing IM One Voice Personal Documents Telepresence Desktop Video Voicemail Expanding Collaboration to include Broader, Richer Interactions© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  • 4. Process Technology Culture Collaboration isn’t just about technology. We’re using collaboration to change the way we work - John Chambers, CEO of Cisco© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  • 5. Interoperable, Open Architecture Secure Flexible Intracompany Consumption Models Integrated Experience Enterprise Pervasive Video Social Software© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • 6. “Sales of Smartphones and “Android is the #1 OS for mobile Tablets are now greater than platforms with over 350,000 new all PCs including notebooks”! activations per day”! “65% of companies are deploying at “People spend more time on least one enterprise social software tool”! Facebook than any other website”! “One third of corporations “By 2013, over 90% of 
 say they are using video at network data traffic will least once per week”! be Video”! “20% of professional PC’s will be “60% of server workloads will managed under a hosted virtual be virtualized by 2013”! desktop model by 2013”!© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
  • 7. Expertise & Information location, Secure access to information and Proactive customer interaction people from any device, anywhere Agility and scale on demand, Rich media with VDI economics High quality interaction from anywhere, real-time and offline© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
  • 8. New choices at every layer of the Traditional Stack PC World Post-PC World DevicesClient OSApplicationsServerArchitecture© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  • 9. Cloud On-Premise Mobile, Office, Home, Inter-Company Smartphones, Tablets, Video, Voice, Web, Laptops, Thin Clients Social, Business Apps Wide Variety of Collaboration Technologies© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  • 10. INTEGRATED COLLABORATION EXPERIENCE ANYWHERE ANY DEVICE ANY CONTENT Best Experience Secure in Any Location Mobility Video handled as Easily Flexible Access as Voice, Data from All Clients Wide Variety of Collaboration Technologies© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  • 11. It just works Best User Guaranteed consistent experience quality, always on Experience secure mobility Predictable results in overload conditions Low call load for help desks Simplified IT Experience Rapid scaling, with video and voice Flexible deployment model – including VDI BYOD with granular policy-based control Organizational Context aware application and SaaS access control Security Secured applications and content© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  • 12. The Cisco Unified Collaboration Approach Support Technical Assistance Center Cisco Unified Software TAC Subscription Cisco’s Partner Community Cisco Account Teams Medianet Applications Immersive Cisco Cisco Unity Emergency Digital Virtual Desktop TelePresence Show & Share LMR Media Suite Infrastructure Mobile Conection Responder Endpoints Cisco Unified IP STE TelePresence IP Phone Jabber IP Video Phone Unified Mobility Connectivity 28xx/29xx Series 38xx/39xx Series Medianet Call Control Unified Communications Manager Unified Communications Manager Express Video Communication Server Medianet Infrastructure Routing Switching Availability Management QoS Scalable Security AdministrationPresentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12
  • 13. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • 14. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • 15. From the Desktop to the Boardroom Cisco Unified Communications Manager On Premise Hybrid Cloud© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  • 16. Mobility Video SecurityCUCM 8.6 Information© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  • 17. Tandberg E20, EX60, EX90, and C-series endpoints can now register with CUCM 8.6 Mobility Video Security© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
  • 18. Video Application Servers B2B and Expressway™ Firewall Remote Worker Traversal/ Intercompany Unified CM Media Engine SME Distributed Advanced Enterprise Conferencing Services Conferencing Services SIP SIP grooming IP PBX Trunking (video) 3rd Party/H.323 Through Cisco Unified Video Endpoints Border Element 1 Voice and Video Call Processing© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
  • 19. •  Security Enhanced Linux (SELinux) replaces Cisco Security Agent (CSA)•  Unified Capabilities Requirements (UCR) 2008 Compliance•  Single Sign On (SSO) update•  Security by Default enhancements Mobility Video Security© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
  • 20. •  Single Sign On - allows users to login once and have access to multiple applications without requiring additional logins•  SSO now supports smart card based authentication•  SSO support includes CM Administration, Serviceability, Reporting, OS Administration, Disaster Recovery System, RTMT, CCMUser, CUCiMOC•  The SSO deployment includes Microsoft Active Directory Synchronization Open Access Manager (OpenAM) Linux Server© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
  • 21. 3.X / 4.X • Multi-hop through 6.1(x) and 7.1.(x) 5.1(2) • Multi-hop through 6.1(x) and 7.1.(x) 5.1(3) • 2 hop through 7.1(3) 6.1(1) • 2 Hop through 6.1(x) / 7.1(x) 6.1(2) • 2 Hop through 6.1(x) / 7.1(x) 6.1(3) • 2 Hop through 6.1(x) / 7.1(x) 6.1(4) • Single Hop 6.1(5) • Single Hop 7.0(1) • 2 Hop through 7.1(x) 7.1(2) • 2 Hop through 7.1(x) 7.1(3) • Single Hop 7.1(5) • Single Hop 8.0(1) • Single Hop 8.0(2) • Single Hop 8.0(3) • Single Hop 8.5(1) • Single Hop© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  • 22. Simultaneous Seamlessly move Single voice Extend your Place mobile ring on all phones calls between mailbox across all office phone calls through mobile and phone numbers Cisco UCM desktop phones 2 Mobility and Presence© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
  • 23. Mobility Video SecurityThe Story© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  • 24. Cisco Delivers Voicemail Access the Way You Work Cisco Mobile Email Access Internet Access IP Phones Other Clients Clients Single Inbox with Cisco Mobile for Cisco Unity smartphones Telephone Lotus SametimeExchange & Outlook Connection Web (Visual Voicemail Inbox Interface, Visual and speech access) Voicemail, and speech access on Cisco IP Phones PersonalCisco SpeechView Communicator/voicemail transcripts Jabber RSS Feed Speech Access to Outlook Calendar Integrated Cisco UC Messaging with Integration for MOC Domino & Notes & WebEx Connect© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
  • 25. Unity Connection 8.5 Unified MessagingHigh-Level Architecture Cisco Clients Voice Mail System Email System Email Clients Exchange Mobile Clients 2003 Ucxn APIs EX APIs TUI/VUI/Midlet Exchange Servers 2007 Exchange 2007 CAS Web Client (OWA) Cisco Cisco Cisco Unity Connection Thick Clients Thin Clients 8.5 (Nichols) Exchange Exchange 2010 CAS Servers 2010 Thick Client (Outlook) •  Voice messages are stored in Unity Connection and synchronized with Microsoft Exchange mailboxes •  Existing Cisco Unified Communications clients use same interfaces to access voice messages in Unity Connection – Their reliability and performance are independent of Microsoft Exchange •  Message synchronization leverages loosely coupled, web-based API’s, not MAPI, to communicate with Microsoft Exchange 2003, 2007, and 2010 simultaneously •  Exchange client applications use same interfaces to Exchange to access voice messages© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
  • 26. Mobility Video SecurityAvailability, Status© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
  • 27. Unlock the Power of Unified Communications Use Contextual Communications to Get Answers and Make Decisions Faster Status Generated from Status Published in Multiple Sources Multiple Applications“Gartner clients making collaboration and communications decisions are increasingly realizing the central role IM and presence play”© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
  • 28. •  Accelerate communications See who is available and the best Open XMPP clients communications mode to reach people See and control your current state Choice of Clients•  Enhance workflow and output Federations•  Eliminate communication delays•  Increased productivity for desktop and mobile users•  Accelerate business processes through unified communication integration•  Improve customer satisfaction© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
  • 29. Always-On, Network-Based Availability•  Rich network presence Personal Mobile Contact Center Communicator/ IM Clients Integration Always-on telephony and calendar Jabber integration Expert Advisor Aggregation from multiple sources and clients Agent Desktop•  Unified contact lists Corporate, business partner, and Third-Party XMPP Clients personal contacts•  IT controls Policy, compliance Business App APIs and Process and B2B and B2C History and logging controls Integration SDKs Federations•  Standards-based federation XMPP and SIP/SIMPLE Cisco Unified Presence 8.0•  Client choices Cisco desktop and mobile clients Always-On Network Presence Third-party XMPP clients CUCM 7.x/8.x MS Exchange Extensible web SDK and applications Integration Calendaring© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
  • 30. Mobility Video SecurityPlenty, Soft, Hard, Voice, Video, IM© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
  • 31. Mobile Collaborative Advanced Collaborative Advanced Professional Advanced Business Business Basic Voice Communications Media Communications Voice Visual, Mobility, Virtualized 4 Choice of Endpoints and Devices© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
  • 32. 9900 Series Advanced Collaborative Media Endpoints • Rich interactions with HQ video & voice, large color displays • Desktop consolidation and widest bus. apps with VDI, MIDlets, XML • Maximum flexibility with USB, Bluetooth, Wi-Fi & Gigabit Ethernet • Energy-friendly for cost savings 8900 Series Advanced Professional Media Endpoints • Rich interactions with HQ video & voice, large color displays • Desktop consolidation and bus. apps with XML, MIDlets and VDI • Connectivity options with USB, Bluetooth and Gigabit Ethernet • Energy-friendly for cost savings 7900 Series Advanced Business Endpoints • Full portfolio of desktop, conference and wireless endpoints • Rich interactions with HQ voice and video, large graphical displays • Desktop consolidation and wide array of business apps with VDI • Energy-friendly for cost savings 6900 Series Business Voice Endpoints • Traditional telephony-like user experience • Rich interactions with HQ video communications • Desktop consolidation and wide array of business apps with VDI • Energy-friendly for cost savings 3900 Series Basic Voice Communications Endpoints • Affordable, high-quality audio communications • Added convenience with integrated speakerphone • Reduced infrastructure with integrated 10/100 switch ports • Energy-friendly for cost savings© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
  • 33. All-in-one UC Application Collaborate from Any Workspace !  Presence & IM !  PC, Mac, tablet, smart phone !  Voice, Video, voice messaging !  On-premises and Cloud !  Desktop sharing, conferencing !  Integration with Microsoft Office 4 Choice of Endpoints and Devices© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
  • 34. Cisco Presence Light-ups Cisco Click to IM/Call© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
  • 35. Mobile Workspace Innovative Integrated TelePresence Virtualization App Ecosystem Collaboration IM, Voice, High quality, Local and Virtual For End Users Web, Social interoperable video Computing Developers and IT anytime, anywhere Seamless Mobility – Anytime, Anywhere Access Security & Manageability – Integrated, Foundational and Layered Service & Support – Lifecycle, Global 4 Choice of Endpoints and Devices© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
  • 36. Android Market Cisco AppHQ Cisco AppHQ Private Store Indu str First y Strata Motors PRIVATE APP STORE All Available Android Apps Only Apps Scanned Your Custom Selected Apps + and Validated by Cisco Company Specific Installations 4 Choice of Endpoints and Devices© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
  • 37. Mobility Video SecurityE911© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
  • 38. Automatically tracks IP phone location Provides emergency call routing instructions Identifies caller location to LECs and PSAPs Eliminates administration for IP phone relocation Supports emergency callback Alerts customer security personnel to emergency calls in progress Logs emergency calls and location record changes© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
  • 39. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39
  • 40. Quad Jabber Social Collaboration WebEx Rich, Real-time Communications Virtual Meetings Group One-one Many-to-many Real-Time One-to-few Real-Time & Real-Time Asynchronous© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
  • 41. Mobile© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
  • 42. Social© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
  • 43. Visual !  High-quality Video !  Upload, view, share, comment, search !  Interoperable !  Video Communications !  Integrated !  Video Content© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
  • 44. Rich, Real-time Virtual Meetings Communications Social Collaboration WebEx Jabber Jabber Voice: SIP Video: H.264 IM & Presence: XMPP© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
  • 45. Integrates with Flexible Secure, Scalable, Reliable existing investments deployment options© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
  • 46. WebEx Jabber Quad© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46
  • 47. Mobility Video SecurityThe Cloud Service© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
  • 48. Industry leading Web conferencing solution •  Audio, web and high-quality video •  Meeting, Training, Event and Support versions Document, applications, desktop sharing Ad-hoc and scheduled meetings including scheduling with Outlook and Lotus Notes Interoperable with Cisco UC Products Delivered securely over the Cisco Collaboration Cloud Consistent, cross–platform experience •  Windows, Mac, Linux, Unix, Solaris •  Supported on Mobile devices •  Available in 13 languages© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
  • 49. •  Engaging video experience High-quality resolution: 360p Active speaker switching Full-screen video Share content and view video•  Mobile experience on iPad and Cius•  Integrated with Cisco TelePresence *Support Center: 2-point video, Windows OS© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49
  • 50. Collaboration Solutions TelePresence/Jabber for enhanced collaboration Mobile Devices & IP Phones Mobile/IP phones provide ubiquitous access On-Premise Audio & Cisco Network Devices MeetingPlace/ASR/Third Party Audio/Medianet for lower TCO© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50
  • 51. Mobility Video SecurityEnterprise Social Software© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51
  • 52. Social Content Out-of-Box Enterprise Built-In Integration with Social Software for the Desktop Content / Document & Mobile Devices Management Systems Context: Activities, Notifications, Recommendations, Search Open Standards & APIs Built-In Integration to Integrate with Business & With Enterprise Transactional Systems Communications Systems Business Process Communication© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52
  • 53. •  Personalized, Integrated Experience •  Knowledge Sharing Made Easy: Create, Share & Monitor Information & Expertise Across Your Organization •  Collaborate Cross-Functionally In Virtual Communities •  Search for People, Information & Communities to Find Answers Faster •  Participate anytime, from anywhere via mobile apps for iPhone, iPad, Cius© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53
  • 54. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54
  • 55. •  Hover Card”: Access anyone’s presence, and click to IM, call, or launch a meeting •  Schedule, manage, and launch instant WebEx web conferences •  Manage Unity Connection voice messages through visual voicemail portlet •  Built-in enterprise soft phone ties directly to Cisco UC manager 7.0 or later© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55
  • 56. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 56
  • 57. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57
  • 58. Combining Traditional Tools with the Power of the Future SocialMiner Social Media Speech Customer Care Self-Service Virtual MediaSense Contact Center Multi-Media Routing & Reporting Capture & Storage Customer Collaboration Finesse Agent Desktop Enterprise Experts Video-Enabled Multichannel / CRM Customer Care© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
  • 59. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59
  • 60. at any time, in any location, and on any device.© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 60
  • 61. Target Markets Cisco Unified Contact Center Solutions Self Service Assisted Service Social Media Recording As a Service Cisco Unified Intelligence Center (Reporting) Unified EIM/WIM Enterprise Cisco Unified Cisco Unified Customer Voice Contact Center Social Miner MediaSense Portal Enterprise Hosted Collaboration Solution Finesse (Web 2.0 Desktop) Cisco Unified Contact Center Small & Medium Express/IP IVR Businesses© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 61
  • 62. E-Mail Web Customer Outbound Interaction Interaction SocialMiner Video Voice Portal Manager Manager Intelligence Center Contact Center Enterprise MediaSense Finesse CTI OS (API) Agent Desktop (CAD) 360° view of your customer© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 62
  • 63. Integrated Agent Desktop (CAD) Workforce Management E-Mail Quality Management Reporting SocialMiner Manager Inbound/ Administration IVR Outbound Recording Voice Unified CRM Supervisor Remote Agent Integration Management Performance Cisco Communication Manager Appliance Platform Cisco Unified Computing System Powerful Solution Capabilities Easy to Use Easy to Maintain© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 63
  • 64. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 64
  • 65. Functionality Description BE* Entry Std Pro Audio / Video Conferencing **Cisco Unified MeetingPlace WebEx Meeting Center (1 port for every 10 users 1 Web Conferencing year subscription) or MeetingPlace Unified Contact Center Express (25 Cisco UWL = 1 Std Contact Center Agent) Presence / Unified Presence server or WebEx Connect Cloud (1 Instant Messaging year of Connect) Cisco Jabber for Mac, CUPC, CIPC, WebEx Connect, CIPC Desktop Client CUCIConnect or CUCILYNC Mobile Voice Client Jabber for Android, Cisco Mobile (for iPhone), Nokia Mobile IM Client Jabber IM for Blackberry, Cisco Mobile (for Nokia) Cisco Unified Communications Manager, Session Management Session Management Edition Voice Messaging Cisco Unity Connection Intercompany Media Engine Cisco Intercompany Media Engine Single Number Reach Cisco Unified Mobility Desktop Desktop Desktop Phone/Call Control Unified Communications Manager Licensing Video Enhanced Video Video 1 for Hard Endpoints Licenses for IP endpoints per user (hard or soft phone) 2 IP Phone 1 for 2 IP 10 IP CIPC List Price $315 $245 $325 $500 *CUWL BE 5000 and CUWLBE6000: ** MeetingPlace 8.5 is Active Host, MP 7 is still ports based model CIPC = Cisco IP Communicator, CUCIConnect = UC Integration for WebEx Connect, CUCILYNC = Unified Integration for Microsoft Lync© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 65
  • 66. •  Total Number of Users Equals: Number of people (not sharing phones/devices) administered in the Unified Communications Manager•  Shift Workers / Sharing Phones Workers sharing a phone number and the associated voicemail, presence, mobility, and soft client services, count as one user Workers sharing a device using extension mobility, but each using their own voicemail, presence, mobility, and soft client, count as multiple users Worth Multiple endpoints for a single user are counted as one Unified Noting! Workspace Licensing user * Maximum of 2 endpoints for Standard Edition, and maximum of 10 endpoints for Professional Edition© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 66
  • 67. •  Conference room phones•  Lobby phones•  Kitchen phones•  Hallway phones•  Quiet room phones•  Manufacturing floor phones•  Guest room phones (hospitals, hotels, cruise ships, etc. that are not using any applications) Worth Extension Mobility devices are NOT public space devices Noting!© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 67
  • 68. •  3-year UCSS and ESW required Exception: 1 year term available for government and education When mixing User Connect Licensing with CUWL, all users must have 3-year UCSS •  Minimum order sizes Business Edition 5K, Standard and Professional Editions – 50 users Business Edition 6K – 100 users After initial CUWL purchase, add-ons may be of any size Entry – Add-on option available when STD or PRO minimums are met •  UCSS and ESW is priced on per-user basis © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 68UCSS = Cisco Unified Communications Software Subscription
  • 69. !  Use Collaboration as a Competitive Differentiator !  Develop a Collaboration Strategy using an Architectural approach !  Design your user experience for Mobile, Social, Visual and Virtual !  Collaboration is a Journey, not a Project© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 69 69
  • 70. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 70