Network Managemet (Cisco Prime)

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Cisco’s overall Prime network strategy, along with the benefits of Prime Infrastructure, Prime Collaboration, and Prime NAM. This includes Prime infrastructure’s converged management tools -- wired + wireless, the end-to-end application and service assurance visibility (Netflow, NBAR2, Medianet, etc). It will also include updates on Prime Collaboration’s ability for rapid deployment and maintenance of Cisco Unified Communications and Cisco TelePresence components, and how PC provides efficient, integrated assurance management of UC applications and the underlying transport infrastructure.

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  • One of the goals of Prime is to accelerate the time to value for customers using Cisco equipment. We want to make the design and fulfillment of network services fast and efficient (accelerate deployment). Another goal of Prime is to drive efficiencies, optimizing the use of the customers equipment for managing their networks. We will also lower CAPEX through and architecture that is designed to drive out costs and drive up efficiencies. Today many networks are operated by highly skilled and high-cost operators that take a manual approach (such as CLI scripts) to managing their networks. With Prime the goal is to automate core processes making it much faster to provision services, diagnose and repair problems, etc.Without good instrumentation determining the root cause of a network service outage can be very time consuming. Faults can occur for a variety of reasons and are often caused by human error due to highly manual processes. With Prime the quality of service improves through the monitoring and management of network events.A common problem for technology organizations is that of taking a siloed approach to managing services. Often, specific teams will manages areas of technology. The result can be a lack of complete visibility into the network services. As a result, when outages occur they can take longer to resolve.The Cisco point of view is that service provides need to transition from managing the network to managing the subscriber experience lifecycle. This means automating key aspects of the lifecycle and encouraging the technology functions to work together with a common understanding of the business impact of the network services they provide.
  • Talking points to differentiate what was possible with LMS and what is possible with Prime Infrastructure:LMS’s support was limited to full lifecycle management for wired devices and limited support for controllers. No support for AP or radio management. User tracking in LMS is limited to wired clients alone
  • Talking points to differentiate what was possible with LMS and what is possible with Prime Infrastructure:LMS’s support was limited to full lifecycle management for wired devices and limited support for controllers. No support for AP or radio management. User tracking in LMS is limited to wired clients alone
  • Lifecycle approach provides an easy and efficient way to manage a complex wired and/or wireless network by simplifying the day-to-day operational tasks associated with managing the network infrastructure for all Cisco devices including; routers, switches, wireless controllers, access points and more.
  • Add PC vs PI after this ..
  • Move this up …
  • General:Supports EnterpriseSweet spot 500 users to 150KDifferentiators: Breadth and depth of Collaboration support, Day 1 - VTG alignment , Event correlation, Real-time Voice or Video or TP session monitoring with media path visibility to quickly identify and network devices causing the service degradation.Value Prop: Helps you fight competitive FUDProvisioning is all about efficient, error free rollouts and provides a dramatic return on investment. Rollouts occur faster with tools such as Quick site builder, bulk import and templates. Business policies allow you to define specific configuration & workflow rules mapped to your business which: - Dramatically simplifies configuration enabling delegation of MACs to less skilled employees (no longer do you need a CCIE for MACs). For example now a low skilled employee can configure a user simply by choosing location, employee type and level instead of configuring hundreds of technical prompts on CM and Unity. (Example: A financial institution, with offices in NY and San Francisco has 3 types of employees: brokerage, trading floor and back office. To configure a user, you would choose NY Office, Trading Floor, Manager and the user is configured. - reduce the per user configuration time. Customers can see a 10:1 reduction in the time to configure users (now 1-2 minutes) as compared to the native interfaces - ensure adherence to policies, with audit trail, and ensure consistent configurations. Assurance ensures service quality and uptime with real time monitoring of the UC infrastructure and network. PC Assurance automatically discovers your entire network (you don’t need to tell it what to do like agent based models) and builds a graphical topology, based on logical relationships of devices, of your UC and network infrastructure. Alerts are displayed allowing you to drill down to rapidly isolate issues. Notifications of alerts, through email for example, are also provided to ensure 24x7 coverage. Diagnostic tests enable proactive identification of issues in the network allowing IT managers to isolate potential problems before the end user is impacted. Tests can be run on dial plans, phone features (call, transfer, hold, park etc) as well as between network nodes (IPSLA). These diagnostic tests can also be used as a part of certification testing before a new site goes live. Real-time visualization of in-progress video collaboration session and E2E visibility into its media path Enables the IT manager to identify poor quality calls and address underlying network issues causing the quality issue. PC assurance leverages CVTQ from the phones and/or sensors placed in the network to collect MOS score data. Customized thresholds based on specific criteria (codec, phone type…) can be defined and when the voice quality of any call drops below that threshold reports and notifications are provided. Ensures objectivity in measuring voice quality. No longer do you have to depend on anecdotal complaints from end users to manage voice quality experience in your UC solution. Analytics provides historical reporting and trending on Collaboration business metrics. Reports can be customized and the data sliced and diced to meet a number of business needs. PC Analytics is most often used for resource optimization and capacity planning. The trending capabilities allow a capacity planner to anticipate when additional resources will be needed or when resources are underutilized. This is especially important to prevent service delays when ordering T1s/E1s, which typically have a long lead time, or for equipment that must be budgeted for. Additional reports include Call Volume, Feature usage, Service availability and Service Level reporting.
  • There are a lot of customers asking about splitting up admin tasks amongst different level administrators. This slide should clarify how different administrators can be set up to manage different domains. Administrators can only see the subscribers and resources in the domains they are assigned to and assignments can be added or removed easily by a global administrator.There is some additional granularity in basic and advanced roles that can be performed by different administrator types beyond what is shown here, and is covered in the user docs and deployment guide.
  • This slide shows three types of authentication sources, Provisioning Server local database, LDAP and ACS. Multiple LDAP/ACS servers can be defined. The most important thing to note is that you can point different domains at different authentication sources. This authentication system can be very useful in a managed service environment. It may solve some security issues. Let’s look at an example. Let’s say an MSP manages two customers, each with their own AD.Customer A could have there own help desk team who authenticates to their own LDAP server. Customer B’s help desk would authenticate to customer B’s LDAP server. MSP admins will not need accounts in either customers AD. Customer A and B will not need to add MSP admin accounts in their ADs. The MSP global administrators could be pointed to the MSPs local LDAP server for authentication. Each customer can manage their own access security.If self care is turned on in PM for Customer A, Customer A’s subscribers can authenticate using customer As. AD.
  • Features specific to voice
  • While managing 100’s of phones, first thing on network admin’s mind is – are my end-users experiencing any outage at this time ?If there is a outage then where the outage is and what’s casing it. This integrated flow offers answers to that exact questions.PC90 have all this information in the product today, it leverages best practices used by customer and stitches the info together to create such a flow.
  • Analytics*Enables administrators to analyze trends for capacity planning, resource optimization and quality of serviceQuickly determines the success of advanced collaboration technology adoption driving future investment decisions            
  • With Cisco Prime for Enterprise, organizations gain the following benefits:Improved operational efficiencies: Reduce network errors, speed troubleshooting, and improve the delivery of services while making the network more predictable.Reduced operating expenses: Speed deployments, minimize IT staffing, and reduce training requirements with easy-to-use tools, workflows, and automated best practices that simplify network management.Lowered capital expenses: Make the most of network investments through converged management and cross-integration with existing operations, systems, and northbound processes.The innovative network management approach that Cisco Prime for Enterprise delivers helps businesses quickly achieve the value of their network applications and services. This industry-first strategy and product portfolio provides simplified and scalable network management that improves operations efficiency, reduces errors, speeds troubleshooting, and lowers the total cost of ownership (TCO).
  • Empower network administrators with visibility into the network to optimize resources, troubleshoot performance issues, and ensure consistent end-user experience Deliver network visibility to optimize resources, troubleshoot performance issues, and ensure consistent end-user experience
  • Rapid problem isolation with pre-packaged reports, visual correlation, contextual drill-downs and one-click packet captures“Packet Capture Scan” feature highlights observed protocol/packet level anomalies, accelerating root cause analysisCombined packet and flow analysis reduces time to noteworthy and actionable information to expedite troubleshooting
  • For High Availability need two PI Servers, one is primary another is secondary each PI server having its own database There is a health monitor on top of both PI Servers, to ensure the working status of the PI, Database, Network to the other health monitor vice versa Secondary server won’t up with all processes, it will come up necessary processes once primary configured with secondary, secondary start sync data base, configuration files from primary to secondary in real time passion
  • Network Managemet (Cisco Prime)

    1. 1. Cisco Prime Network Management Overview Lewis Hickman Federal NMS CSE Cisco Hawaii Tech Days © 2010 Cisco and/or its affiliates. All rights reserved. 1
    2. 2. The Old Way The Cisco Prime™ Way • Independent "point" products • Integrated workflows and Common user experience • Untimely device and technology support • Integrated Smart Interactions w. cisco.com • Reliance on highly skilled staff • Single solution and virtual appliance • Inconsistent user experience • Day-one device support for the Cisco® Advantage • Difficult to install, administer, and maintain © 2010 Cisco and/or its affiliates. All rights reserved. • Use of Cisco best practices and knowledgebase BYOD PartnerFIRST 2
    3. 3. Cisco Prime DCNM Cisco Prime LMS Cisco Prime Collaboration Cisco Prime NAM © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Prime Infrastructure Cisco 3
    4. 4. One Policy © 2012 Cisco and/or its affiliates. All rights reserved. One Management Cisco 4
    5. 5. Integrated Platform Benefits •Comprehensive Lifecycle mgmt – simplify end-to-end network operations – Consolidation and extensibility – reduces OpEx and maximizes ROI •Deep application visibility and performance Assurance – Accelerates application and service rollout, reduces downtime •Rich compliance auditing and reporting – Consistent end-user quality of experience •One install – Single-pane-of-glass soln – Maximizes the network investment © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 5
    6. 6. Integrated Platform Comprehensive Manageability •Comprehensive Lifecycle mgmt – simplify end-to-end network operations – Customizable out-of-the-box Cisco best practices and validated design configuration templates for wired/wireless devices •Deep application visibility and performance Assurance – RF planning and optimization •Rich compliance auditing and reporting – Manage L2/L3 services, DMVPN, GETVPN, Zone-based Firewall, ScanSafe •One install – Single-pane-of-glass soln – Plug-in-play Automated Deployment – 360° End-user connectivity and application experience monitoring & troubleshooting – Multi-NAM management – Infrastructure lifecycle reports – EoX & PSIRT – 3rd party device support – Scalable, deployable, extensible © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 6
    7. 7. Lifecycle Converged Management with Integrated Best Practices Plug & Play Assurance Simplified Deployment of New Cisco Devices Convergence © 2012 Cisco and/or its affiliates. All rights reserved. End-to-End Application Experience & Visibility Consolidation Cisco Advantage Cisco 7
    8. 8. Prime Infrastructure Management Node (physical or virtual appliance) Available in incremental bundle sizes of 25, 50, 100, 500, 1K, 2.5K, 5K, and 10K Devices Available in incremental bundle sizes of 25,50, 100, 500, 1K, 2.5K, 5K, and 10K Devices One and only one base license required for each management node (physical or virtual appliance) © 2012 Cisco and/or its affiliates. All rights reserved. Compliance Management Licenses (per device)LMS Only Automated Deployment Gateway (per Gateway instance) Lifecycle Management Licenses (per device) Assurance Management Licenses License Dependency Available in incremental bundle sizes of 25, 50, 100, 500, 1K, and 5K devices (per device) Base License Cisco 8
    9. 9. Prime Infrastructure Lifecycle Management Technical Details © 2012 Cisco and/or its affiliates. All rights reserved. 11
    10. 10. • Stages in this Life Cycle approach:  Design  Deploy  Operate  Report  Administration © 2010 Cisco and/or its affiliates. All rights reserved. 12
    11. 11. • Model-based templates are provided for:  Security ( ACL, DMVPN, ScanSafe , GetVPN …)  NAM  Wireless controller • User can create his own CLI templates which can contains:  parameters (prompted during deploy)  scripting construction in Apache Velocity Template Language (VTL) • User can define composite templates (template of templates) • User can import existing Cisco Lot more data types are now available in PI 2.0 !!! Prime LMS templates © 2010 Cisco and/or its affiliates. All rights reserved. 13
    12. 12. Out-of-the-box TrustSec 2.0 Readiness Assessment Configure Security Mode using easy wizards !!! © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 14
    13. 13. MSE CleanAir • Detect RF Interference • Locate the source • Automatically adjust to optimize the environment MSE Adaptive WIPS MSE Context-Aware • • Contextual Info about WiFi clients and tagged mobile devices Optimize application delivery • Assess wireless vulnerabilities • Auto-classify threats • Protect the wireless network Identity Services Integration ISE • Shows where security & policy problems exist • Drill deeper into issue details • MSE – Mobility Service Engine • ISE - Identity Service Engine © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 16
    14. 14. Zoom & Pan Controls Next-Gen Maps • Reduced Clutter • Faster Loading • Better Navigation • Scalable Vector Graphics • High quality images with zoom in/out 802.11u location specific service Active Rogue APs © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 17
    15. 15. Instant Access to Tools Easily Visualize the Ideal RF Environment Hierarchical Maps • Integrated Planning Tool – Import floor plans from 3rd-party tools – Configure access point placement, coverage, and other variables – Generate equipment proposal • Hierarchical Maps – Design multiple buildings, floors, regions Planning Tool • Location and Voice Readiness Tools – View performance and coverage estimates • Eliminate improper RF designs and coverage problems • Built-in tools perform site-surveys, RF reassessments and RF readiness evaluation © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 18
    16. 16. • Device Health • Template based configuration to both wired and wireless devices from single GUI • Enable instrumentation on routers and switches • Create your own Golden templates and parameterize it for any device • Provide the capability to group together discrete templates into a single composite template • Zero Touch Device Deployments using Automated Branch Deployment (Availability/CPU/Memory) is automatically turned on once device is managed • Advanced Monitoring can be planned and designed before actual monitoring • Advanced monitoring leverage Cisco Networking Intelligence (Flexible Netflow, NBAR/NBAR2, NAM) • Thresholds can be tied to packet capture profile for automatic captures © 2010 Cisco and/or its affiliates. All rights reserved. 19
    17. 17. © 2012 Cisco and/or its affiliates. All rights reserved. 20
    18. 18. Filter by device type, site groups, and user defined groups 1-Click Access to day-to-day operational tools ! HighLevel view of managed devices Detailed View for Selected Device © 2010 Cisco and/or its affiliates. All rights reserved. 21
    19. 19. Get to the user association history in couple of clicks !!! IPv6 Visibility Recognition of IPv6 Global and Link Local Addresses © 2010 Cisco and/or its affiliates. All rights reserved. 22
    20. 20. Single pane of glass view and lifecycle management for Wired and Wireless Device Identity or Profile from ISE Integration AAA Override Parameters Applied to Client Policy Information Including Posture © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 23
    21. 21. • Archive and Versioning of Configuration   Store multiple versions of configurations.  Job based. for periodic archival  • Fetch & store all the configurations on network devices. Detect changes done outside the PI server and archive the change Compare Configuration   Compare configurations between versions of same or different devices  • View configurations Reporting configuration mismatches Rollback Configuration Rollback  Update the configuration on a device in the network  Ability to specify which configurations to download.  Ability to specify options like reboot, write mem etc.  Job based. © 2010 Cisco and/or its affiliates. All rights reserved. 24
    22. 22. Import © 2010 Cisco and/or its affiliates. All rights reserved. Analyze Distribute 25
    23. 23. Take Actions Assign,Annotate, Notify Use pre-defined or create your own filters Click on ad-hoc filter for keyword based filtering Alarms can be expanded to see the de-duplicated events Alarm indicator trickle up the tree to identify the problem area © 2010 Cisco and/or its affiliates. All rights reserved. 26
    24. 24.  Integrated Cisco service request management: Automates the service request process  Create support cases with Cisco-TAC and partners  Case status look-up  Automatic attachment of problem context to the support cases • Less time needed to resolve problems • Communicate with other Cisco experts © 2010 Cisco and/or its affiliates. All rights reserved. 27
    25. 25. • EOX Report • PSIRT report based on your configuration & not just the IOS version © 2010 Cisco and/or its affiliates. All rights reserved. 28
    26. 26. © 2010 Cisco and/or its affiliates. All rights reserved. 29
    27. 27. • Hierarchical dash boards that reflect the converged network status in real time • Drill down capabilities to troubleshoot and arrive at rich set of information in one click • User defined dashboards that allows to create your own view • Contextual Site, Device, Interface Application, End User experience dashboards to display dynamic network health status • Service/Domain specific contents grouped in one view © 2010 Cisco and/or its affiliates. All rights reserved. 30
    28. 28. • Contextual site based information from one view • What services and users will be affected in my site – Assessed by looking at Devices that are down in a site • My Applications are down, who are the users that are affected by that – Obtained by looking at Applications accessed by end users in a site • What are the devices that needs to be replaced or requires maintenance in my site - Top N worst devices that are underperforming in a site • Are other users in the site affected by latency in transaction time - Users having the most issues in the site © 2010 Cisco and/or its affiliates. All rights reserved. 31
    29. 29. • Contextual Application based information from one view • What are the Top Server and Top Clients in my network that are having worst transaction time – Assessed by looking at the Worst Clients by transaction time and Application Server Performance • Which of my Sites are experiencing worst transaction time for any given application – Obtained by looking at Worst Sites by transaction time • Which of my Clients are using the most bandwidth- Top N Clients (In and Out) • How is my Application Traffic statistics over time- Application Traffic Analysis dashlet © 2010 Cisco and/or its affiliates. All rights reserved. 32
    30. 30. • Concise End-User information about devices from anywhere within the product • 360 views available for wired and wireless Users • On click shows the following      OS version and status License used/Capacity Number of Active Aps Number of Active Clients CPU and Memory utilization • Provides snapshot of device(s), alarms, and application used per device per user © 2010 Cisco and/or its affiliates. All rights reserved. 34
    31. 31. • Concise wireless information about devices from anywhere within the product • 360 views available for wireless Controller & APs • On click shows the following •OS version and status •License used/Capacity •Number of Active Aps •Number of Active Clients •CPU and Mem utilization • Provides snapshot of wireless interfaces, alarms and WLAN © 2010 Cisco and/or its affiliates. All rights reserved. 36
    32. 32. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 37
    33. 33. Identify the Congested Interface View Applications and Clients over the Congested Interface Change the QOS settings to shape traffic for non-critical applications © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 38
    34. 34. Experience Analysis Application/Server Delay © 2010 Cisco and/or its affiliates. All rights reserved. Client & Network Delay Cisco 39
    35. 35. Worst RTP Streams QOS Policy © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 40
    36. 36. Cisco Prime Collaboration Cisco Prime Collaboration Overview © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 43
    37. 37. Advantages • Easier to use – 1 product – 5 Functions • Easier to install & maintain • Less training required • Better aligns with converged customers deployments • Speeds site rollouts and reduces time required to add and change users and services • Ensures high quality of service and timely issue resolution for a superior end-user experience © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 44
    38. 38. Unified, Simplified Management of Voice and Video Networks Provisioning Simplified deployment and configuration Analytics Long term trending and analytics © 2012 Cisco and/or its affiliates. All rights reserved. Assurance Continuous monitoring and diagnostics Cisco 45
    39. 39. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 47
    40. 40. Packages Description Single Cluster • Standard Single user interface with both native features and contextual cross-launch (phased out in future releases) Provisions all services (voice, Cisco® Unified Communications Manager video and Cisco TelePresence® endpoints, presence, voicemail, mobility) Audit log Three levels of role-based access control (RBAC) - System level, advanced ordering level, and basic ordering level (no per-domain-group granularity) LDAP integration, federated or non-federated, per domain group Batch provisioning • • • • • Multi-Cluster Advanced • • • • • • © 2012 Cisco and/or its affiliates. All rights reserved. Advanced RBAC and delegation; order admins can be assigned to different domain groups of users Ordering workflow (approver, MAC assigner, shipper, and receiver) Batch import of users, service additions and modifications, and import infrastructure settings Cisco Unified Communications and Cisco IOS® infrastructure templates with embedding and chaining, keywords, and scheduled template-based provisioning Northbound workflow API (no longer optional) Managed services features Cisco 48
    41. 41. Reduced deployment and operating costs through: • Accelerated site rollouts and reduction in time required to add users Before Cisco Prime Collaboration Provisioning With Cisco Prime Collaboration Provisioning • Delegation of moves, adds, and changes to help desk personnel Request for Services • Lowering of training requirements through single user interface for call control, messaging, and presence Improved operational consistency and control: • Fine-grained, role-based access control • Tracking and auditing of all activity for improved accountability and troubleshooting © 2012 Cisco and/or its affiliates. All rights reserved. Service Active CUCM Interfaces Unity® Interfaces Cisco® Presences Interfaces Cisco IOS® CME and CUE Interfaces Unity Connect Interfaces Cisco Unified Communications Manager cluster Cisco Unity Connect voicemail Cisco Presence Cisco Unified Communications Manager Express, Cisco Unity Express Cisco 49
    42. 42. Native Interface Provisioning Multiple Interfaces Audit Trail Rapid: Less than one minute for activation Manual and duplicate entry errors Manual Provisioning Simplified: Business process- and user-oriented Service activation is more than 15-20 minutes Service Active Unified: One interface Admin decides process Request for Service Cisco Prime™ Collaboration Provisioning Accurate: Reduce manual and duplicate entry errors No centralized tracking for changes Tracking: Unified audit trail Automated Activation Cisco® Unified Communications Manager clusters © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Unity® and UC Cisco Presence voicemail systems systems Cisco Unified Communications Manager Express, 50 Cisco Unity Express Cisco
    43. 43. West Coast Domain • • • San Francisco Service Area Subscriber Type • Defined CSS • DN Blocks Defined • SA Level Attributes Defined Doctor • • • • Rules and Policies Domain-Level Attributes Defined Domain Admin Permissions San Jose Service Area Doctor Color video phone International dialing Special attributes Unified messaging Lobby Subscriber Type Nurse Lobby Admin Subscriber Type Nurse • • • • 7960 or 7940 phones No international calling Standard attributes Voicemail • • • • • Monochrome phone Sidecars Local dialing only Restricted attributes No voicemail LA Service Area Doctor Lobby Nurse © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 51
    44. 44. • Domain groups can be defined to delegate subscriber provisioning • Domain administrators can be defined to manage one or more domain groups • Administrators do not need to have accounts on call processors or voicemail processors in order to manage subscribers Global Admin: Jane, Rudy, Mike Multi-Domain Admin: Shashi Domain Admin: Paul West Coast Domain © 2012 Cisco and/or its affiliates. All rights reserved. Domain Admin: Mary Domain Admin: Tom East Coast Domain France Domain Cisco 52
    45. 45. • View the sync status of your devices • Quickly take a look at the logged and locked users; unlock them with a click • View license status
    46. 46. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 55
    47. 47. Packages Description Single Cluster • Standard • • • • • • Single user interface with both native features and contextual crosslaunch Core UC components (CUCM, voicemail, and presence) Core video components (TS, VCS, MCU, Conductor) Fault and performance metrics and short-term trending (RTMT) Configurable performance alerts and email notifications (RTMT) TMS ticketing Search and status Multi-Cluster • Advanced • • • • • • • • • Additional component coverage: CCE, CCX, CVP, UC8.6-9.x, gateways, switches, routers, CMTS, CTS-Man, third-party SNMP Health dashboards (top five impacted MOS, trunk group, etc) Detail monitoring for endpoints: MOS, call failures, registration Auto-discovery, RBAC, grouping and topology views Fault and performance views of the network and video conferences Service quality (MOS, jitter, packet loss, etc.), call categorization and analysis, call detail records reports Video session troubleshooting using Medianet Voice diagnostics views, Medianet call trace, and testing Alarm correlation, syslog events Managed services (for video only in Unified Communications 10.0; voice on roadmap) © 2012 Cisco and/or its affiliates. All rights reserved. Analytics • • • • • Technology adoption Capacity analysis Service experience Asset usage Traffic analysis Cisco 56
    48. 48. Voice and video management • Single pane of glass for the entire collaboration network • Single repository for all collaboration inventory Dashboard summary • View network status at a glance • Quickly identify potential problems • Instantly access troubleshooting tools Alarm correlation • Facilitates event notification reduction • Email and SNMP forwarding Proactive troubleshooting • Simulate traffic • Test circuits and end points © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 58
    49. 49. Full voice network view • Phones, servers, and infrastructure • Cluster-level groupings Diagnostic portal • KPI grouped by device type • Multiple statistic overlay graphs Diagnostic testing • Run both real-time and scheduled tests • Check for dial tone, registration, and end-to-end communication • Test links with IPSLA to isolate jitter and packet loss • Verify emergency calling and phone features are working © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 59
    50. 50. End-to-end monitoring • View all sessions – scheduled, completed, or in progress • Rapidly isolate problems to the network or endpoint • Identify latency, jitter, and packet loss Real-time diagnostics • View end-to-end video session paths over Cisco® and third-party devices • On Cisco routers, view CPU, memory, and interface statistics to locate bottlenecks in the network • On Cisco Medianet routers, view jitter and packet loss statistics and DSCP information to pinpoint hot spots affecting session quality © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 60
    51. 51. • Quickly know the user impact and Unified Communications services availability • Navigate to troubleshoot and arrive at detailed set of information in one click • Find congested locations and high-cost resource usage © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 61
    52. 52. Phone outages: Locating and troubleshooting to find the problem area is made easier The Endpoints Health Summary dashlet acts as a single location to monitor IP phones. New, integrated best practices flow pinpoints the potential locations where users are impacted. Problematic Switch Further navigation pinpoints the potential devices and outages contributing to user impact. Problematic switch Knowing unplugged phones exist, to locating the exact problem switch takes just two clicks © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 62
    53. 53. • Identify the telepresence endpoints with callquality events • Check the call-quality events according to other impairment details such as jitter and latency • Click on 1 day, 1 week, or 4 weeks • View as chart or grid options • Navigate to look at all the events in one click © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 63
    54. 54. • Quickly know the utilization of your Cisco TelePresence® endpoints • See the top 10 “No Show” endpoints • Find the number of telepresence sessions for one day, one week, and four weeks © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 64
    55. 55. • Bandwidth usage for top five WAN traffic locations • Health summary for your Unified Communications applications • Find the utilization for video ports and conferencing devices
    56. 56. Ease Validation of Network Readiness Prior to New Video Endpoint Deployments • With Cisco® Medianet IPSLA VO, generate synthetic traffic between Medianet-enabled midpoints to simulate a Cisco TelePresence® call • Analyze results for any network degradation • Take action to correct network degradation (e.g. add bandwidth) • Run an IPSLA VO test again and compare results I need to add This session bandwidth! will be successful! • This feature can also be used before VIP sessions to determine if they will be successful © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 66
    57. 57. @2013 Cisco and/or its affiliates. All rights reserved. Cisco 67
    58. 58. Traffic Analysis Capacity Analysis • Dialed-number analysis • Off-net calls analysis • Call traffic per location analysis • Traffic-type (external, internal, local, etc. calls) analysis • Busy-hour trunk analysis • CAC bandwidth use analysis • Conferencing (MCUs) use • Trunk use analysis Technology Adoption Asset Use • Endpoint deployment trend • Endpoint model and type use trend • Voice and video technology use trend • Least-used endpoints analysis • No-show Cisco TelePresence® rooms trends* • Most-used Cisco TelePresence* endpoints Service Experience • Call-failure trends • Service quality distribution by location • Most affected endpoints analysis * Planned for Cisco Prime Collaboration 10.5 release © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 68
    59. 59. Technology Adoption • Shows the weekly progress of collaboration deployments • Breaks down the way endpoints are being used by type, model and shows audio / video usage trends Service Experience • Identifies call failure trends, long-term service quality distribution by location, and most impacted endpoints • Identifies traffic patterns, top traffic locations and top traffic destinations Capacity Analysis and Asset Usage • Tracks Average Bouncing Busy Hour and top/bottom trunk, conferencing (MCU), and CAC bandwidth utilization • Tracks underutilized endpoints Traffic Analysis • Tracks dialed numbers, off-net calls, call traffic per location and traffic type (external, internal, local, and more) @2013 Cisco and/or its affiliates. All rights reserved. Cisco 70
    60. 60. Cisco Network Analysis Module (NAM) Overview Presentation © 2010 Cisco and/or its affiliates. All rights reserved. 72
    61. 61. Deliver network visibility to optimize resources, troubleshoot performance issues, and ensure consistent end-user experience • Improves operational efficiency • Provides enhanced application performance visibility across the network • Reduces total cost of ownership © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 73
    62. 62. • Pre-packaged dashboards • Packet Capture Error Scan • Combined packet and flow analysis © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 74
    63. 63. Integrated Management & Reporting Console Cisco Prime NAM for ISR G2 SRE NAM Product Family Cisco Prime Virtual NAM (vNAM) NAM-NX for N7K Cisco Prime NAM for Nexus 1100 Series SPAN ERSPAN NAM 2300 Series Appliance RSPAN NetFlow Cat6500 Series NAM3 Blade CEF VACL Cat6500/C7600 Series NAM1, NAM2 Blades WAAS PA The unique design of the NAM combines a rich set of embedded data collection and performance analytics with a remotely accessible, Webbased management console, all on a single blade or appliance © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 75
    64. 64. NEW! • Enhanced Packet Capture and Analysis • Overlay Network Visibility (OTV/Fabric Path/VXLAN/LISP) • Trustsec SGT Awareness • CAPWAP Decode and Analytics • Scheduled Reports Supported on All NAM Form-Factors © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 76
    65. 65. Troubleshoot Application Performance Issues Transaction Time – MySQL (over DCI link only) MySQL Last 1 hour What is the transaction time trend for MySQL? What about the transactions over the DCI link? Significant number of responses are over 1 sec Identify the server with high Server Response Time © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 78 7 8
    66. 66. Partners: Prime Infrastructure, Compuware, CA/NetQoS, Netscout, Others • Gain consolidated view of network performance and resource usage • Packet Capture and Decodes Data Roll-Up • Packet Capture Error Scan  Drill-down to NAM for flow- and packet –level performance analytics and troubleshooting Data • Port and Interface Drillstatistics down  Use Published API’s for in-depth Integration or use NDE for aggregated reporting NAM FormFactors Cisco Nexus 1000V WAN VM1 © 2010 Cisco and/or its affiliates. All rights reserved. VM2 VM3 VM4 Cisco 80
    67. 67. © 2010 Cisco and/or its affiliates. All rights reserved. 81
    68. 68. Prime Advanced Service Portfolio DC & Virtualization Collaboration Borderless Networks Prime Infrastructure -Lifecycle Prime Infrastructure -Assurance 2 Week Engagement 2 Week Engagement 2 Week Engagement • • Knowledge transfer (shadowing of deployment) • Customized User Groups (Limited to 7) • Basic segmentation (Site, Device Group and Virtual Domains--Limited to 15 ea) • Coordinate pre-discovery and device requirements • Discovery of the network infrastructure (supported devices only) • Troubleshooting discovery issues • Tuning of the alarms and thresholds • Knowledge transfer (shadowing of deployment) • Customized User Groups (Limited to 7) • Basic segmentation (Site, Device Group and Virtual Domains--Limited to 15 ea) • Coordinate pre-discovery and device requirements • Discovery of the network infrastructure (supported devices only) • Troubleshooting discovery issues • Tuning of the alarms and thresholds © 2011 Cisco and/or its affiliates. All rights reserved. • • Develop application monitoring design Examples: Netflow, NBAR, NAM, Performance Agent Tuning of the alarms and thresholds for applications Prime LMS Deployment Cisco 82
    69. 69. Every Week* Every Monday Every Tuesday Every Wednesday Prime Demo Series Every Thursday Cisco Prime LMS Cisco Prime Collaboration Assurance & Provisioning Cisco Prime NAM & NGA Cisco Prime Infrastructure (including Assurance) Same Time Same Place 11:00 AM PST www.tinyurl.com/p rimedemo San Jose Time No Registration (90 Min) Required * Exceptions: US Public Holidays and Cisco Shutdown Every Week* APJC Edition Prime Demo Series Topic Every 2nd Thursday Cisco Prime Infrastructure Lifecycle Mgmt & Assurance Every 2nd Thursday (alternating week) Cisco Prime Collaboration Assurance & Provisioning Same Time Same Place 12:00 PM Singapore Time (90 Min) www.tinyurl.com/p rime-APJC Same Time Same Place No Registration Required * Exceptions: Indian Public Holidays and Cisco Shutdown Day EMEAR Edition See Schedule (bi-weekly) Free Trial Software © 2012 Cisco and/or its affiliates. All rights reserved. Prime Demo Series Topic Cisco Prime Infrastructure (including Assurance) Cisco Prime Collaboration Assurance & Provisioning www.tinyurl.com/ prime-emear 9:30 AM GMT (90 Min) Registration Required Open to Customers, Partners and Cisco People Americas Edition Prime Demo Series Topic www.cisco.com/go/nmsevals Latest Prime Demo Series agenda will always be posted at www.cisco.com/go/prime-demo 83
    70. 70. • Detailed, 18-segment Quick Start VoDs cover essentials of how to download, deploy, configure and customize Prime Infrastructure. • Available on Cisco’s YouTube Channel & PEC • VoD Series available here: http://www.youtube.com/playlist?list=PL7406F0EF2BC7DED 8 © 2012 Cisco and/or its affiliates. All rights reserved. 84
    71. 71. Cisco Prime www.cisco.com/go/prime Cisco Prime Infrastructure www.cisco.com/go/primeinfrastructure Cisco Prime Collaboration www.cisco.com/go/ucmanagement Prime Demos, VoDs, Online Training, Evaluations www.cisco.com/go/prime-demo © 2012 Cisco and/or its affiliates. All rights reserved. 85
    72. 72. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco 86
    73. 73. Thank you.
    74. 74. © 2010 Cisco and/or its affiliates. All rights reserved. 88
    75. 75. Prime Infrastructure Architecture & Deployment Technical Details © 2012 Cisco and/or its affiliates. All rights reserved. 89
    76. 76. • Virtual Appliance  Virtual Appliances are supported on ESXi 4.1 and 5.0 and above with VMFS 3.1 and 5.0 resp.  UCS B-Series with external storage is recommended way to deploy Prime Infrastructure • Physical Appliance  Prime Infrastructure Appliance comes pre-installed with Prime Infrastructure 2.0  Deploying Cisco Prime NCS Virtual Appliance on CiscoWorks Wireless LAN Solution Engine (WLSE) models 1130-19 or 1133 is not supported.  Physical Appliances are field upgradable © 2012 Cisco and/or its affiliates. All rights reserved. 90
    77. 77. • PI supports High Availability in Active/Standby mode • Failover can be automatic or manual • Automatic failover is triggered by database check, Server check , Heartbeat Check Database Primary DB Primary Health Monitor Database Sync Secondary Health Monitor Secondary DB Heartbeat (Every 5s ) / 3 times Prime Infrastructure Primary © 2012 Cisco and/or its affiliates. All rights reserved. Prime Infrastructure Secondary 91
    78. 78. • Centralized Data Visibility - Visibility into multiple PI instances on one screen - Single search capability - Consolidated reports - Max 20 PI instances Prime Infrastructure (Cluster Console) Phase 1 Single Pane of Glass Monitoring • Unified Assets View • Unified Alarms View • Unified Clients views • Consolidated Reports • Consolidated Dashlets • Consolidated Search Static Data Device Affinity Prime Infrastructure Instances Static / Network Data Static / Network Data Static / Network Data Device Affinity Static / Network Data Prime Infrastructure Collectors © 2012 Cisco and/or its affiliates. All rights reserved. 92
    79. 79. Prime Infrastructure Scalability & Hardware Sizing Technical Details © 2012 Cisco and/or its affiliates. All rights reserved. 93
    80. 80. Virtual Appliance Size Virtual CPU Memory (DRAM) HDD Size Throughput (Disk I/O) Express 4 12 GB 300 GB 200 MBps Standard 16 16 GB 900 GB 200 MBps Pro 16 24 GB 1200 GB 200 MBps • Cisco UCS can be used as a virtual infrastructure deployment. i.e ESX/ESXi running on UCS should be okay if the VM requirements are met. Physical Appliance Cisco Prime Appliance Physical CPU Memory HDD Size 8 Cores (16 Threads) 32 GB 900 GB (4x300GB RAID5) Throughput (Disk I/O) 200 MBps Web Clients API Clients 25 5 • Physical Appliances are field upgradable • Prime Infrastructure Appliance that comes pre-installed with Prime Infrastructure 2.0 • Deploying Cisco Prime NCS Virtual Appliance on CiscoWorks Wireless LAN Solution Engine (WLSE) models 1130-19 or 1133 is not supported. © 2012 Cisco and/or its affiliates. All rights reserved. 94
    81. 81. Supported Scale for Express/Standard/Pro Configurations Parameter Express Standard Pro Max Unified AP 300 5000 20,000 Max Controllers 5 500 1,000 300 3,000 3,000 Max Autonomous AP Max Wired 300 6000 13,000 Devices NAMs 5 500 1,000 Max device count not to exceed 500 15,000 48,000 Wired Clients 6,000 50,000 50,000 Wireless Clients 4,000 75,000 200,000 Changing Clients 1000 25,000 40,000 Events Sustained Rate (events/sec) 100 300 1000 Netflow Rate (flows/second) 3000 16,000 80,000 Concurrent GUI Clients 5 25 25 Concurrent API Clients 2 5 5 Max Number Sites/Campus 200 2,500 2,500 Max Groups : (User Defined + Out of the Box + Device Groups + Port Groups) 50 150 150 Max Virtual Domains 100 1,000 1,000 Max Interfaces 12,000 250,000 350,000 Max NAM Data Polling enabled 5 20 40 © 2012 Cisco and/or its affiliates. All rights reserved. Mapping of PI 1.x to 2.x OVA/Bundle/SKU (In) PI 1.x (Maps to) PI 2.x Small Express Medium Custom Express Large Standard Extra Large Pro 95
    82. 82. Cisco Network Analysis Module (NAM) Backup Slides © 2010 Cisco and/or its affiliates. All rights reserved. 96
    83. 83. • 15 Gbps Traffic Monitoring Throughput • Enhanced Packet Capture Performance with External Storage • IEEE 1588 based Accurate Time Synchronization • Advanced Hardware and Software Filters • Cisco Prime NAM 5.1(2) Software © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 97
    84. 84. Backplane Connector Memory (24 GB) SAS Controller FPGA Internal Hard Disk (600 GB SAS) 1GE/1588 CPU Sync 2 x Intel Westmere 2GHz (6 Core) 10GE SFP+ / FCoE miniSAS © 2010 Cisco and/or its affiliates. All rights reserved. Cisco 98
    85. 85. Integrated Application Intelligence and Deep Network Visibility NEW! NAM-NX Application Response Time, MOS, Jitter NETWORK INTELLIGENCE OTV, Fabric Path, Trustsec, VXLAN, CAPWAP PRECISION PACKET TIMESTAMPS © 2011 Cisco and/or its affiliates. All rights reserved. Layer 2-7 Deep Packet Inspection PERFORMANCE ANALYTICS Cisco Nexus 7K Series Switches APPLICATION VISIBILITY Based on PTP/1588 time synchronization EXTENDED CAPTURE STORAGE Choices across MiniSAS, FCoE, or iSCSI Cisco 99 99
    86. 86. Application Awareness, Deeper Network Analytics and Deployment Flexibility Application Response Time, MOS, Jitter OTV, Trustsec, VXLAN, CAPWAP VERSATILITY Support ESXi, Hyper-V and KVM DEPLOYMENT FLEXIBILITY © 2011 Cisco and/or its affiliates. All rights reserved. Layer 2-7 Deep Packet Inspection NETWORK INTELLIGENC E New! APPLICATION VISIBILITY PERFORMAN CE ANALYTICS vNAM Multi-Tenant, Remote Site, Wireless Access, … Cisco 100 100
    87. 87. • UCS C220 M3 based appliance • Two Intel Xeon E5-2609 processors (2.4 GHz) • 48 GB DDR3 memory • 8x1TB hot-swappable, industry standard SATA II drives • RAID1 on two drives with operating system and embedded performance database; RAID5 on rest of the drives for packet captures • Monitoring Ports: 4x1 Gbps SFP or RJ- 45 Interfaces • Management Port: 10/100/1000 RJ-45 © 2011 Cisco and/or its affiliates. All rights reserved. An all-purpose analytics solution Well suited for deployments in the Enterprise Unified Access, Campus, WAN Edge/Aggregation and Managed remote sites (MSP). Cisco 101
    88. 88. • UCS C240 M3-based appliance • Two Intel Xeon E5-2640 processors (2.5 GHz) • 48 GB DDR3 memory • 16x1TB hot-swappable, industry standard SATA II drives, option to extend to 24 drives • RAID1 on two drives with operating system and embedded performance database; RAID5 on rest of the drives for packet captures • Monitoring Ports: 2x10 Gbps SFP+ Interfaces A continuous packet capture device with full analytics. Well suited for deployments in the Enterprise/SP Data Center, Enterprise Campus core, Wireless IP-RAN • Management Port: 10/100/1000 RJ-45 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco 102

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