Local Edition
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Local Edition
Jabber Deployment Best Practices
Keith...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Agenda
•  Intro to Jabber
•  Planning a Jabber Deplo...
Introduction to Jabber
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Jabber Product Portfolio
5
•  All-in-one UC Ap...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Jabber - Workflows
Instant	
  Messaging	
  
/	...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Jabber Cloud Solution Architecture
WebEx Messenger a...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
On Premise Architecture
Federated	
  
OrganisaAon	
 ...
Planning a Jabber Deployment
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Jabber Deployment
•  Which Architecture are yo...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Deployment Planning
•  Existing UC Infrastructure
‒ ...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Deployment Considerations
•  Dial Plan
•  For contac...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Deployment Considerations
•  Dial Plan
•  For contac...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Contact Search Considerations
•  Jabber MUST have a ...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
LDAP	
  based	
  contact	
  Source	
  (On	
  Prem	
 ...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Identity Example
Hybrid Environment One Corporate LD...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Identity Example
Hybrid Environment Multiple Corpora...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Photo Configuration
•  Jabber provides a number of m...
Jabber Installation
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Jabber Installation
• There are no pre-requisites to...
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Installation Considerations
•  Version Features
‒ Ja...
Things to Remember
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public
Things to Remember
•  Directory is Important
‒ On Pr...
Q&A
Mini live Jabber best practices
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Mini live Jabber best practices

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Mini live Jabber best practices

  1. 1. Local Edition
  2. 2. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Local Edition Jabber Deployment Best Practices Keith Swallow #14817 <SESSION ID>
  3. 3. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Agenda •  Intro to Jabber •  Planning a Jabber Deployment •  Jabber Installation •  Things to Remember •  Q&A
  4. 4. Introduction to Jabber
  5. 5. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Jabber Product Portfolio 5 •  All-in-one UC Application •  Presence & IM •  Voice, Video, voice messaging •  Desktop sharing, conferencing Collaborate  from  Any  Workspace   PC,  Mac,  tablet,  smart  phone   On-­‐premises  and  Cloud   Integra:on  with  Microso<  Office  
  6. 6. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Jabber - Workflows Instant  Messaging   /  Group  Chat   Contact   Search   Rich   Presence   User  Management   &  AuthenAcaAon   Cisco  Jabber   &   Client  Services     Framework   Enterprise   Call  Control   Business   Video   MediaNet   Web/Desktop   CollaboraAon   Visual   Voicemail   Conferencing   App  IntegraAon   (MS  Office)   6
  7. 7. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Jabber Cloud Solution Architecture WebEx Messenger and UC Compontents WebEx  Admin   Jabber  Client   Windows,  Mac,    OSx,  Android,  BB  UC     Manager   Unity     ConnecAon   SIP  (SoPphone)  /  HTTPS   CTI  (Desk  phone)  /  HTTPS   IMAP   TLS/SSL  (XMPP)   Directory   HTTPS   Partners,  Customers   Inter-­‐Domain  FederaAon   Internet   XMPP   IM  Archiving   7
  8. 8. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public On Premise Architecture Federated   OrganisaAon   Federated   OrganisaAon   Home   Office   UC  Manager   Call  Control   UC  Manager   IM  &  Presence   Unity   ConnecAon   (opAonal)   WebEx  MeeAngs   Server   (opAonal)   Internet   AcAve  Directory   (OpAons)   Sync  &   authen:ca:on     Jabber  Desktop   (Desk  Phone  mode)   Jabber  Desktop   (SoP  Phone  Mode)   Jabber  Desktop   (SoP  Phone  Mode)   Telepresence   Endpoint   Telepresence   Room   Presence  and  IM  services   deployed  used  on  premise  model   Jabber  Mobile    &  Tablet     8
  9. 9. Planning a Jabber Deployment
  10. 10. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco Jabber Deployment •  Which Architecture are you going to deploy (On Premise/cloud)? •  Check current software versions deployed (OS, Office, UC SW, etc..) •  Plan your baseline deployment? (Scaling, Servers) •  Confirm where/how users will be created? •  Confirm how users going to be authenticated? •  Decide which contact lookup sources you’re going to use? •  Plan which additional feature you’re going to deploy? (video, webex, etc..) •  Network bandwidth and policy requirements •  Configure internal/external firewalls based on traffic types Plan your deployment
  11. 11. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Deployment Planning •  Existing UC Infrastructure ‒ CUCM/CUCMIM Versions ‒ WebEx Meeting Center / WebEx Meeting Server ‒ Endpoints ‒ Voicemail ‒ Desktop Integration •  Existing IT Infrastructure ‒ Active Directory Information in AD ‒ Email Infrastructure ‒ DNS •  Installation Mechanism Considerations
  12. 12. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Deployment Considerations •  Dial Plan •  For contact resolution to work the phone numbers in CUCM and AD must match, if they don't match use Application Dial Rules, Directory Lookup Rules to bring consistency. •  CUCM Directory/Authentication •  Active Directory •  Contact Information in Directory •  Multi Domain •  DNS SRV Records •  Service Lookup •  Contact Search •  Active Directory •  Picture •  Internal Firewall/ACL On Premise 12
  13. 13. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Deployment Considerations •  Dial Plan •  For contact resolution to work the phone numbers in CUCM and AD must match, if they don't match use Application Dial Rules, Directory Lookup Rules to bring consistency. •  CUCM Directory/Authentication •  Active Directory •  Contact Information in Directory •  DNS SRV Records •  Service Lookup •  Contact Search •  Users Not Created in Cloud •  Picture •  External/Internal Firewall/ACL Cloud 13
  14. 14. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Contact Search Considerations •  Jabber MUST have a contact source to add contacts, resolve contacts and phone numbers. •  You need to understand the Contact Source §  What Source are you going to use? Directory Architecture (AD?, Domain?, Forest) §  Attribute Usage / Mapping (custom attributes) §  Connection Parameters (LDAP / LDAPS, DC / GC,Ports) §  Data completeness / Data quality (Phone Formats?) §  Always recommend Normalise/Globalised numbers §  Some tools, Application dial rules, directory lookup rules, Number masks 14
  15. 15. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public LDAP  based  contact  Source  (On  Prem  Default)   Ac:ve  Directory  by  default  but  can  be  customized  for   other  directory  environments   HTTP/REST  based  contact  Source  (On  Prem)   Built  into  UC  Manager  8.6(2)+  and  provides   and  alterna:ve  to  LDAP  integra:on   WebEx  Contact  Source  (cloud)   Default  for  cloud  based     deployments   MS  Outlook  Contacts   Search  local  contacts   from  Jabber   Jabber for Windows Contact Source Options
  16. 16. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Identity Example Hybrid Environment One Corporate LDAP 16 Corporate  Network   Hosted  Applica:ons  Internet   Corporate   Directory   Iden:ty  Provider   LDAP   SAML   APIs   DMZ   WebEx  Messenger   WebEx  Mee:ngs   Cisco   Collabora:on   Applica:ons   Firewall   Expressway-­‐E  
  17. 17. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Identity Example Hybrid Environment Multiple Corporate LDAP 17 Corporate  Network   Hosted  Applica:ons  Internet   Corporate   Directory   Iden:ty  Provider   LDAP   SAML   APIs   DMZ   WebEx  Messenger   WebEx  Mee:ngs   Cisco   Collabora:on   Applica:ons   Firewall   Expressway-­‐E   Corporate   Directory  
  18. 18. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Photo Configuration •  Jabber provides a number of methods to retrieve contact photos to support many different customer environments Option 2: On Prem Default (no config) Active Directory Binary Objects Retrieve binary photo from thumbnailPhoto attribute Option 1: Cloud Default (no config) WebEx Contact Photos Option 4: On Prem (XML config) URL Substitution/Macro style http://photo.example.com/staff/%uid%.jpg Option 3: On Prem PhotoURL Attribute/ Retrieve URL http://photo.example.com/staff/msmith.jpg Web Server Web Server Directory Active Dir Note:  Op:on  2  &  3  phase  object  to  detect  binary  object  or  URL   Photo can be JPG,PNG or BMP Recommended size 128x128 but jabber can resize
  19. 19. Jabber Installation
  20. 20. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Jabber Installation • There are no pre-requisites to be installed. • Internet access is not required for installation. • Administrative rights are required to install, not required to run • There are three methods available to install Jabber: •  Administrative Options •  Deploy Jabber using AD/Altiris/SCCM etc. using the MSI and specified command line options •  Deploy Jabber AD/Altiris/SCCM etc. using a re-packaged MSI (uses a Transform to embed information into the MSI) •  User Options •  Run the Jabber MSI
  21. 21. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Installation Considerations •  Version Features ‒ Jabber Being Updated Regularly with New Features Custom Contacts Service Discovery ‒ Features Between Win/OSX/iOS/Android •  MS Orca Tool ‒ Edit Transform in MSI 21
  22. 22. Things to Remember
  23. 23. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Things to Remember •  Directory is Important ‒ On Prem ‒ Cloud •  Authentication ‒ SSO •  Dial plan •  Service Discovery ‒ User Experience
  24. 24. Q&A
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