Cisco Prime Collaboration


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Cisco Prime Collaboration Management (Jim Whitten presenting)

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  • Cisco Prime for IT empowers IT organizations to more effectively manage their networks and network services. Cisco Prime for IT products increase IT productivity and reduce operations costs through integrated management solutions for the network services, infrastructure, and endpoints across Borderless Networks, Collaboration, and Data Center. Cisco Prime for It products support a top-down, service-level approach that begins at the network application layer and progresses down through the services to the infrastructure. This makes it easier for IT teams to manage all phases of the network and services lifecycle. It also speeds troubleshooting and improves the delivery and predictability of services.Cisco Prime for IT products simplify network management, improve operations efficiency, reduce errors, and make the delivery of services on the network more predictable.
  • Unified Communications Management is complex – no way around itA large enterprise network consists of many different devices and applications (routers, gateways, servers, applications, phones…)Managing this environment can be costly requiring skills on numerous products and data management by separate interfacesHighly skilled IT staff are expensive and in high demandOngoing maintenance tasks are repetitive and time consumingWorking in a live environment where downtime (system or feature) is costly if not business impacting
  • IT Challenges: Has minimal IT staff to support network operations including Borderless Network devices and services Finds it time consuming to use multiple non-integrated, management products Currently upgrading or deploying the network and needs fast deployment tools Spending too much time manually troubleshooting the network Doesn’t know where to start to deploy and maintain Borderless Networks (BN) services like EnergyWise, Medianet and TrustSecIT Requirements: Complete lifecycle management for a broad range of infrastructure devices Simplified deployment and easy-to-use troubleshooting tools Save costs for power consumption and energy by deploying EnergyWise Deploying or planning collaboration technologies (video, voice and data)Cisco Prime LAN Management Solution (LMS) 4.1 Advantage: Automates lifecycle management for end-to-end Borderless Networks Simplifies deployment of new technologies, platforms and services Day-1 device support for over 600 Cisco devices and platforms Work Centers simplify managing EnergyWise, Medianet and TrustSec Cisco smart interactions deliver personalized, automated self-help troubleshooting Cisco Smart Business Architecture (SBA) templates and best practice validation
  • General:Supports EnterpriseSweet spot 500 users to 150KDifferentiators: Breadth and depth of Collaboration support, Day 1 - VTG alignment , Event correlation, Real-time Voice or Video or TP session monitoring with media path visibility to quickly identify and network devices causing the service degradation.Value Prop: Helps you fight competitive FUDProvisioning is all about efficient, error free rollouts and provides a dramatic return on investment. Rollouts occur faster with tools such as Quick site builder, bulk import and templates. Business policies allow you to define specific configuration & workflow rules mapped to your business which: - Dramatically simplifies configuration enabling delegation of MACs to less skilled employees (no longer do you need a CCIE for MACs). For example now a low skilled employee can configure a user simply by choosing location, employee type and level instead of configuring hundreds of technical prompts on CM and Unity. (Example: A financial institution, with offices in NY and San Francisco has 3 types of employees: brokerage, trading floor and back office. To configure a user, you would choose NY Office, Trading Floor, Manager and the user is configured. - reduce the per user configuration time. Customers can see a 10:1 reduction in the time to configure users (now 1-2 minutes) as compared to the native interfaces - ensure adherence to policies, with audit trail, and ensure consistent configurations. Assurance ensures service quality and uptime with real time monitoring of the UC infrastructure and network. PC Assurance automatically discovers your entire network (you don’t need to tell it what to do like agent based models) and builds a graphical topology, based on logical relationships of devices, of your UC and network infrastructure. Alerts are displayed allowing you to drill down to rapidly isolate issues. Notifications of alerts, through email for example, are also provided to ensure 24x7 coverage. Diagnostic tests enable proactive identification of issues in the network allowing IT managers to isolate potential problems before the end user is impacted. Tests can be run on dial plans, phone features (call, transfer, hold, park etc) as well as between network nodes (IPSLA). These diagnostic tests can also be used as a part of certification testing before a new site goes live. Real-time visualization of in-progress video collaboration session and E2E visibility into its media path Enables the IT manager to identify poor quality calls and address underlying network issues causing the quality issue. PC assurance leverages CVTQ from the phones and/or sensors placed in the network to collect MOS score data. Customized thresholds based on specific criteria (codec, phone type…) can be defined and when the voice quality of any call drops below that threshold reports and notifications are provided. Ensures objectivity in measuring voice quality. No longer do you have to depend on anecdotal complaints from end users to manage voice quality experience in your UC solution. Analytics provides historical reporting and trending on Collaboration business metrics. Reports can be customized and the data sliced and diced to meet a number of business needs. PC Analytics is most often used for resource optimization and capacity planning. The trending capabilities allow a capacity planner to anticipate when additional resources will be needed or when resources are underutilized. This is especially important to prevent service delays when ordering T1s/E1s, which typically have a long lead time, or for equipment that must be budgeted for. Additional reports include Call Volume, Feature usage, Service availability and Service Level reporting.
  • Includes Cisco Presence
  • Video endpoint provisioning is for Cisco® Unified Communications Manager-registered endpoints
  • Features specific to voice
  • Analytics*Enables administrators to analyze trends for capacity planning, resource optimization and quality of serviceQuickly determines the success of advanced collaboration technology adoption driving future investment decisions            
  • With Cisco Prime for Enterprise, organizations gain the following benefits:Improved operational efficiencies: Reduce network errors, speed troubleshooting, and improve the delivery of services while making the network more predictable.Reduced operating expenses: Speed deployments, minimize IT staffing, and reduce training requirements with easy-to-use tools, workflows, and automated best practices that simplify network management.Lowered capital expenses: Make the most of network investments through converged management and cross-integration with existing operations, systems, and northbound processes.The innovative network management approach that Cisco Prime for Enterprise delivers helps businesses quickly achieve the value of their network applications and services. This industry-first strategy and product portfolio provides simplified and scalable network management that improves operations efficiency, reduces errors, speeds troubleshooting, and lowers the total cost of ownership (TCO).
  • Cisco Prime Collaboration

    1. 1. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public Local Edition Cisco Prime Collaboration Simplifying the Management of Collaboration Services Jim Whitten, Product Manager
    2. 2. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 ̶ Provisioning ̶ Assurance ̶ Analytics Management Challenges Solution Overview Packaging Options: Standard and Advanced Cisco Prime™ Overview Cisco Prime Collaboration Cisco Prime Collaboration Demonstration
    3. 3. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Simplified Automated Integrated best practices Infrastructure Services Applications • Efficient management with an optimized user experience • Integrated workflows and best practices for faster operations • Improved delivery and predictability of services • The Cisco Advantage: Achieving unparalleled time-to-value for Cisco equipment and technologies Complete Management Approach Cisco Prime™ Infrastructure Cisco Prime Collaboration Cisco Prime Data Center
    4. 4. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 • Siloed, nonintegrated, and complex management products • Network operators under increasing pressure to reduce operating expenses • Inadequate tools and minimal IT staff to provision new users rapidly and accurately • Need to avoid expensive and time-consuming system and service outages, and minimize service degradation • Need to ensure superior end-user experience
    5. 5. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 Reduce the Number of Cisco Interfaces Required to Manage Cisco Collaboration Over Time Standard and Advanced Configurations • Cisco Prime™ Collaboration Standard is included with all Cisco® Unified Workspace Licensing and Cisco User Connect Licensing, and Cisco Prime Collaboration Advanced is available for upgrade. • Standard is available and compatible only with Cisco Unified Communications 10.0. Advanced supports Cisco Unified Communications 8.0 through 10.0. • Standard enables provisioning of all voice and video services purchased and fault monitoring across voice and video for a single cluster environment. • Advanced is available for multicluster scale, additional automation, deeper diagnostic capabilities, and long-term reporting.
    6. 6. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 One system manages Cisco® Unified Communications and Cisco TelePresence® networks Provisioning, assurance, and analytics are offered in a single, integrated product. The solution reduces management complexity and total cost of ownership. The solution speeds site rollouts and reduces time required to add and change users and services. The solution helps ensure high quality of service and timely problem resolution for a superior end-user experiences. Standard and Advanced Options
    7. 7. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Assurance Continuous Monitoring and Diagnostics Analytics Long-Term Trending and Reporting Provisioning Simplified Deployment and Configuration
    8. 8. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Provisioning • Accelerates Cisco® Unified Communications site rollouts and dramatically reduces time to perform user moves, adds, changes, and deletions (MACD) • Removes complexity to speed delegation to help desk personnel, lowering operating expenses Assurance • Helps ensure reliable service delivery through proactive fault detection and rapid isolation using purpose-built diagnostic tools • Expedites operator resolution of service quality concerns before affecting end users Analytics • Enables administrators to analyze trends for capacity planning, resource optimization, and quality of service • Quickly determines the success of advanced collaboration technology adoption influencing future investment decisions Analytics Long-Term Trending and Reporting Assurance Continuous Monitoring and Diagnostics Simplified Deployment and Configuration Provisioning
    9. 9. Cisco Confidential 10C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved.
    10. 10. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 With Cisco Prime Collaboration ProvisioningBefore Cisco Prime Collaboration Provisioning Reduced Deployment and Operating Costs Through: • Accelerated site rollouts and reduction in time required to add users • Delegation of moves, adds, and changes to help desk personnel • Lowering of training requirements through single user interface for call control, messaging, and presence Improved Operational Consistency and Control: • Fine-grained, role-based access control • Tracking and auditing of all activity for improved accountability and troubleshooting Cisco UCM Interfaces Cisco® Unified Communications Manager Cluster Cisco Unity® Connection Voicemail Cisco Unified Communications Manager Express, Cisco Unity Express Cisco Unity Connection Interfaces Cisco IOS® CME and Cisco Unity Express Interfaces Cisco Unity® Interfaces Request for Services Service Active Engineer Admin
    11. 11. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 • Single interface for provisioning of users and their voice and unified communications video services • Policy-based automation to align with enterprise rules, workflow, and delegation • Scheduled scripts with templates for bulk provisioning • Tracking of all changes for expedited auditing and troubleshooting • Northbound workflow API for workflow automation
    12. 12. Cisco Confidential 13C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved.
    13. 13. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Greater End-User Satisfaction • Service quality problems are isolated before users are affected. • System and service outages are minimized. Increased IT Staff Productivity • System proactively notifies operators of problems and facilitates rapid resolution of problems. • Intuitive GUI and simplified operator task flows promote ease of use. Reduced Operating Expenses • The solution helps optimize use of critical collaboration infrastructure and resources. • Rapid isolation of performance problems and accelerated troubleshooting reduce mean time to repair (MTTR).
    14. 14. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Voice and Video Management • Single pane of glass for the entire collaboration network • Single repository for all collaboration inventory Dashboard Summary • View network status at a glance. • Quickly identify potential problems. • Instantly access troubleshooting tools. Alarm Correlation • Facilitates event notification reduction • Facilitates email and SNMP forwarding Proactive Troubleshooting • Simulate traffic • Test circuits and endpoints
    15. 15. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Full Network View • Endpoints, servers, and infrastructure • Cluster-level groupings Voice Diagnostic Portal • KPI grouped by device type • Multiple statistic overlay graphs Voice Diagnostic Testing • Run both real-time and scheduled tests. • Check for dial tone, registration, and end-to-end communication. • Test links with IP SLA to isolate jitter and packet loss. • Verify emergency calling and phone features are working.
    16. 16. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 End-to-End Monitoring • View all sessions – scheduled, completed, or in progress. • Rapidly isolate problems to the network or endpoint. • Identify latency, jitter, and packet loss. Real-Time Mediatrace Diagnostics • View and simulate end-to-end sessions over Cisco® and third-party devices. • On Cisco network devices, view CPU, memory, and interface statistics to locate bottlenecks in the network. • On Cisco Medianet devices, view jitter and packet loss statistics and DSCP information to pinpoint hotspots affecting session quality.
    17. 17. Cisco Confidential 18C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved.
    18. 18. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Cost Savings Through Resource Optimization • The solution identifies under- and overused resources for redistribution. • Traffic patterns are isolated to promote configuration optimization and improve quality of service. • The solution expedites detection of off-net traffic trends for redirection on-net to reduce costs. Smarter Investment Decisions and Easy Deployment Analysis • Trends are identified to anticipate expansion needs, including heavily used (preferred) endpoint types. • The solution provides insight into voice and video technology usage. • The solution eases deployment progress tracking. Effective Capacity Planning • Quick identification of capacity bottlenecks promotes adding capacity where its needed, improving quality of service.
    19. 19. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Technology Adoption • Shows the weekly progress of collaboration deployments • Breaks down the way endpoints are being used by type, model, and shows audio/video usage trends Service Experience • Identifies call failure trends, long-term service quality distribution by location, and most affected endpoints • Identifies traffic patterns, top traffic locations, and top traffic destinations Capacity Analysis and Asset Usage • Tracks Average Bouncing Busy Hour and top/bottom trunk, conferencing (MCU), and CAC bandwidth usage • Tracks underused endpoints Traffic Analysis • Tracks dialed numbers, off-net calls, call traffic per location, and traffic type (external, internal, local, and more)
    20. 20. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 • Out-of-the-box statistics summary views display the top N measurements to quickly prioritize areas for attention. • Customizable, summary view dashlets are stored for each operator preference. • Troubleshooting workflows are based on Cisco best practices; they significantly reduce problem isolation times. • Device-specific diagnostic portals automatically group the primary performance indicators needed for deep analysis. • IP SLA and medianet embedded in Cisco devices provide the instrumentation to quickly isolate network impairments. • Cisco Prime™ Collaboration supports each new Cisco® Unified Communications release within a month. • Application programming interfaces (APIs) allow easy integration with existing OSS. Why Cisco? The Cisco Advantage: Achieving Unparalleled Time to Value for Cisco Equipment and Technologies
    21. 21. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Monitor and Test the Entire Voice and Video Network from a Single Product • Reduce complexity and costs. Provision New Phone Users Efficiently Proactively Identify and Resolve Network Problems Inventory All Network Assets Analytics • Track resource and application usage over time to audit the deployment and plan for change optimally. • Identify service-affecting and user trends before they affect the user experience or the business. • Accelerate provisioning and delegate user MACD administration with control. • Maintain the highest quality of service possible. • Minimize effect on services and end users. • Keep real-time records for location, licensing, and version information.
    22. 22. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 Order by selecting the option. Pricing is based on endpoint type and quantity. Licenses are stackable for later additions. Prime Product Assured Software Subscription provides for major upgrades on an annual basis. Provisioning Assurance Analytics
    23. 23. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 nmtg_training/vods/pc/pc90/PrimeCollabTraining.htm Professional VODs that show how to install and deploy: Technical Training Basic and Advanced services packages are available. Implementation Services . We offer 24-hour worldwide support. Support
    24. 24. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 Cisco Prime™ Collaboration Website Partner Resources ps12363/index.html
    25. 25. C97-729996-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 OpentoCustomers,Partners,andCiscoPeople * Exceptions: No sessions on U.S. public holidays and Cisco shutdown * Exceptions: No sessions on Indian public holidays and Cisco shutdown Americas Edition EMEAR Edition Software Trial Downloads | VoDs | Product Info | Etc. APJC Edition Every Week* Cisco Prime Demo Series Topic Same Time Same Place Every Tuesday Cisco Prime™ Collaboration 11:00 a.m. PST San Jose time (90 min) No registration required Every Wednesday Cisco Prime NAM and NGA Every Thursday Cisco Prime Infrastructure Every Tuesday Cisco Prime Collaboration 10:30 a.m. CET Paris, Berlin (90 min) No registration required Every Thursday Cisco Prime Infrastructure Every Tuesday Every Thursday Cisco Prime Collaboration 12:00 p.m. Singapore time (90 min) No registration requiredCisco Prime Infrastructure CiscoPrimeDemoSeries * Exceptions: No sessions on Belgium/France public holidays and Cisco shutdown