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The Government Cloud: An Opportunity for Service Providers
 

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The Government Cloud: An Opportunity for Service Providers The Government Cloud: An Opportunity for Service Providers Presentation Transcript

  • TM The Government Cloud: An Opportunity for Service Providers Peter Ford @PeterTFord Managing Director, Cisco SystemsCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 1
  • The World of Telecoms and IT Is Changing Rapidly From 1997… To 2010 70M Internet Users 1.8B Internet Users 1M Broadband Subscribers 500M Broadband Subscribers 200M Mobile Subscribers 2.3B Mobile Subscribers 50 PB/Month IP Traffic 8 EB/Month IP Traffic $22B Spend in E-Commerce $800B Spend in E-Commerce Sources: Ovum, Gartner, Jupiter, PWC, e-Marketer, JP Morgan, Cisco IBSG AnalysisCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 2
  • Correlation Between ‘Network Readiness’ & ‘Global Competitiveness’ Is Well-Established Switzerland 6 Denmark Correlation Coefficient: 0.98 United States 5.5 Network Readiness Index – WEF Finland 5 Japan Hungary 4.5 Mexico Chile Turkey Czech Republic 4 Brazil South Africa Argentina Poland 3.5 Russian Federation 3 Morocco 2.5 2 2 2.5 3 3.5 4 4.5 5 5.5 6 Global Competitiveness Index – WEF Source: World Economic Forum, INSEADCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 3
  • Governments Typically Approach Broadband in 3 Key Stages Connectivity Upgrades Services and Scaling Mainly National, Regional, National and Cities National and International and Rural Efficiency Public Administration Economic Content / Services Focus Access Focus Social inclusion Development Value Backbone Focus Stage 1 Stage 2 Stage 3 Source: Cisco IBSGCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 4
  • Why Are Governments Deploying Clouds? 60% 50% 50% 39% 37% 40% 30% 28% 24% 20% 10% 0% Fundamentally Change citizen Increase Reduce costs Reduce time to change business interaction transparency market model Source: KPMG “Exploring the Cloud,” May 2011Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 5
  • Main Actions Proposed by Recent EC Cloud Strategy European Cloud Standards Contract Terms Partnership  Security, interoperabi  Imbalance in  Announced earlier lity, and portability contracts between this year & still in  Voluntary certification cloud providers and formative stages schemes customers  Determine common  Harmonized metrics  Model terms for SLAs/ public sector cloud for energy/water contracts requirements and use consumption and  Data protection code these to shape private carbon emissions of conduct sector offerings  9 member states are now involved, and tenders will begin from January 2013Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 6
  • How Are IT Challenges Met by GovCloud Drivers? Challenges Drivers  Reduce unit cost (“more with less“) COST  Control IT operating costs  Reduce waste (“pay as you go")  Procurement of utility services  CapEx to OpEx SERVICE IT HRCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 7
  • How Are IT Challenges Met by GovCloud Drivers? Challenges Drivers  Reduce unit cost (“more with less“) COST  Control IT operating costs  Reduce waste (“pay as you go")  Procurement of utility services  CapEx to OpEx  Services for employees/partners SERVICE  BYOD  Services for businesses/citizens  Competition from XaaS  Unlock value of data  Security and privacy of data  Centralize to better secure/manage IT HRCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 8
  • How Are IT Challenges Met by GovCloud Drivers? Challenges Drivers  Reduce unit cost (“more with less“) COST  Control IT operating costs  Reduce waste (“pay as you go")  Procurement of utility services  CapEx to OpEx  Services for employees/partners SERVICE  BYOD  Services for businesses/citizens  Competition from XaaS  Unlock value of data  Security and privacy of data  Centralize to better secure/manage  IT complexity & silos of legacy apps  IT standardization  Cloud is still maturing  Improve agility (“deploy in minutes") IT  Transparency & SLA guarantees  Improve access (“ubiquity of SaaS") HRCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 9
  • How Are IT Challenges Met by GovCloud Drivers? Challenges Drivers  Reduce unit cost (“more with less“) COST  Control IT operating costs  Reduce waste (“pay as you go")  Procurement of utility services  CapEx to OpEx  Services for employees/partners SERVICE  BYOD  Services for businesses/citizens  Competition from XaaS  Unlock value of data  Security and privacy of data  Centralize to better secure/manage  IT complexity & silos of legacy apps  IT standardization  Cloud is still maturing  Improve agility (“deploy in minutes") IT  Transparency & SLA guarantees  Improve access (“ubiquity of SaaS")  Hire, retain, re-skill top talent  Refocus personnel on high-value activities  Interagency interoperability  Assess outsourcing of certain activities HR  Personal/departmental agendas  Political mandate: core vs. contextCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 10
  • Which IT Services Are the Most ‘Cloudable’?Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 11
  • Which IT Services Are the Most ‘Cloudable’? IT Services Portfolio Business Process ERP (HR, Finance), CRM, Case Mgmt, Supplier Mgmt, Resource Mgmt Big Data Records Mgmt & Reporting, Analytics, Simulations/Trendi ng, Open Gov Data Open Source OS, CRM/ERP, Office Apps/Email/Messaging, Big Data Web Presence Citizen & Business Services, Web Campaigns, Intranet/Extranet Development Application Development, Testing & Deployment Next-Gen Workplace Email, Office Apps, Communication & Collaboration, Video, Virtual desktopCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 12
  • Which IT Services Are the Most ‘Cloudable’? Infra Application Application IT Services Portfolio Facility Mngmt Dev/Deploy Runtime Business Process In-house Sourcing & Procurement Strategy ERP (HR, Finance), CRM, Case Mgmt, Supplier Mgmt, Resource Mgmt Big Data Records Mgmt & Reporting, Analytics, Simulations/Trendi ng, Open Gov Data FaaS Open Source OS, CRM/ERP, Office Apps/Email/Messaging, Big Data IaaS Web Presence Citizen & Business Services, Web Campaigns, Intranet/Extranet PaaS Development Application Development, Testing & Deployment SaaS Next-Gen Workplace Email, Office Apps, Communication & Collaboration, Video, Virtual desktop XaaSCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 13
  • Which IT Services Are the Most ‘Cloudable’? Infra Application Application Presentation IT Services Portfolio Facility Mngmt Dev/Deploy Runtime & Access Business Process In-house Services Sourcing & Procurement Strategy ERP (HR, Finance), CRM, Case toward Gov Application Market Place Mgmt, Supplier Mgmt, Resource Mgmt citizen & Big Data business Records Mgmt & Reporting, Analytics, Simulations/Trendi ng, Open Gov Data FaaS Open Source OS, CRM/ERP, Office Apps/Email/Messaging, Big Data IaaS Web Presence Citizen & Business Services, Web Campaigns, Intranet/Extranet PaaS Development Application Development, Testing & Services Deployment toward SaaS govuser Next-Gen Workplace Email, Office Apps, Communication & & Collaboration, Video, Virtual desktop XaaS agencyCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 14
  • How Does Cloud Enable the Next-Generation Workplace?Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 15
  • How Does Cloud Enable the Next-Generation Workplace? Empowering the User • BYOD • Work-at-home/Smart Work Center • Unified collaboration (TP, WebEx, IM, Social, Mobile)  “one government” • Business process outsourcing • Task workersCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 16
  • How Does Cloud Enable the Next-Generation Workplace? Empowering the User Cost Reduction/Management • BYOD • OpEx vs. CapEx • Work-at-home/Smart Work Center • Consolidate & centralize IT • Unified collaboration • Rapid rollout of updates, services & (TP, WebEx, IM, Social, Mobile)  applications “one government” • Decrease desktop refresh/support costs • Business process outsourcing • Extend PC lifecycle • Task workersCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 17
  • How Does Cloud Enable the Next-Generation Workplace? Empowering the User Cost Reduction/Management • BYOD • OpEx vs. CapEx • Work-at-home/Smart Work Center • Consolidate & centralize IT • Unified collaboration • Rapid rollout of updates, services & (TP, WebEx, IM, Social, Mobile)  applications “one government” • Decrease desktop refresh/support costs • Business process outsourcing • Extend PC lifecycle • Task workers IT Agility • Consistency in services • SLA guarantee for video/voice • Enable technology refresh (e.g., Win7 migration) • New department or employee on- boarding • Automated provisioningCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 18
  • How Does Cloud Enable the Next-Generation Workplace? Empowering the User Cost Reduction/Management • BYOD • OpEx vs. CapEx • Work-at-home/Smart Work Center • Consolidate & centralize IT • Unified collaboration • Rapid rollout of updates, services & (TP, WebEx, IM, Social, Mobile)  applications “one government” • Decrease desktop refresh/support costs • Business process outsourcing • Extend PC lifecycle • Task workers IT Agility Compliance & Security • Consistency in services • Recent security exposures (virus) • SLA guarantee for video/voice • Data security • Enable technology refresh (e.g., Win7 • Business continuity migration) • New government regulations and/or security • New department or employee on- policies boarding • Automated provisioningCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 19
  • Differentiation Through End-to-End Orchestration of Network + IT AssetsHow much do you value aspects of differentiation that network/ service provider can bring? (Score 1-5) End-to-end  SLAs on availability &performance End-to-end SLAs SLAs  Penalty clauses in case of SLA breach On-demand Provisioning provisioningacross NW & IT across NW & IT  End-to-end nature of SLA: “one throat to choke” Enterprise- ready billing → Delivering SLAs perceived as SP strength Integration of applications  Decrease end-to-end deployment time Mobility of workloads - CPU  Manage end-to-end application performance Proximity of data center  Provide bandwidth-on-demand for spikes Enablement of communications features “What’s the point in on-demand ITif you cannot 2 3 4 5 Interviews w/ ~ 80 IT CXO executives from 43 Enterprises, 2009 turn up the network as well?” - VP of Infrastructure, Large Manufacturer Source: Cisco IBSG, 2012 Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 20
  • Focus on Sustainable Differentiation for SP Cloud Service Portfolio Cloud Plays Real-time QoS Dynamic Bandwidth Security / Privacy Network - IT Interdependency Internet plus Large-Scale Data Center Decoupled Best- (AWS, Gmail) Effort Network Variable Business Process Simple IT Complexity System Legacy / Heterogeneity IT Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 21
  • Focus on Sustainable Differentiation for SP Cloud Service Portfolio Cloud Plays Real-time QoS Dynamic Bandwidth Security / Privacy Network - IT Interdependency Internet plus IT Large-Scale plus Data Center SI Services Decoupled Best- (AWS, Gmail) (Desktop Outsourcing) Effort Network Variable Business Process Simple IT Complexity System Legacy / Heterogeneity IT Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 22
  • Focus on Sustainable Differentiation for SP Cloud Service Portfolio Cloud Plays Real-time QoS Dynamic Bandwidth Security / Privacy Integrated NW-IT HCS / TPaaS / VDI / APM / Hybrid Cloud / CDN Network - IT Interdependency Internet plus IT Large-Scale plus Data Center SI Services Decoupled Best- (AWS, Gmail) (Desktop Outsourcing) Effort Network Variable Business Process Simple IT Complexity System Legacy / Heterogeneity IT Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 23
  • Focus on Sustainable Differentiation for SP Cloud Service Portfolio Cloud Plays Real-time QoS Dynamic Bandwidth Security / Privacy Integrated NW-IT Integrated NW-IT Plus HCS / TPaaS / VDI / SI Services APM / Hybrid Cloud / CDN (ERP, BPO) Network - IT Interdependency Internet plus IT Large-Scale plus Data Center SI Services Decoupled Best- (AWS, Gmail) (Desktop Outsourcing) Effort Network Variable Business Process Simple IT Complexity System Legacy / Heterogeneity IT Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 24
  • Follow Cisco IBSG for trends and updates: Facebook - http://www.facebook.com/go.cisco.ibsg Twitter - http://twitter.com/#!/petertford Flickr - http://www.flickr.com/photos/ciscoibsg YouTube - http://www.youtubecisco.com/ibsg Slideshare - http://www.slideshare.net/CiscoIBSG LinkedIn - http://www.linkedin.com/in/ciscoibsgCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 25