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Collaboration and Inclusion: Insights on Adoption and Value Creation
 

Collaboration and Inclusion: Insights on Adoption and Value Creation

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Download this information: http://cs.co/IBSG-Collaboration ...

Download this information: http://cs.co/IBSG-Collaboration
Explore more Cisco IBSG Horizons work: http://www.cisco.com/web/about/ac79/re/re.html
Cisco's Internet Business Solutions Group (IBSG), together with the Americas Inclusion Strategy Group, has conducted extensive research and analysis to uncover key insights about the use of collaboration solutions in U.S. enterprises to drive business value. Part of IBSG’s ongoing Horizons primary research program, this study reveals the many ways companies use collaboration technology, and how inclusive business practices help derive greater value from collaboration.

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  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf
  • More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise-Collaboration_Top-10.pdf

Collaboration and Inclusion: Insights on Adoption and Value Creation Collaboration and Inclusion: Insights on Adoption and Value Creation Presentation Transcript

  • Cisco IBSG Horizons T M Enterprise Collaboration Horizons Top 10 Insights from the Cisco IBSG Horizons Study March 2012 Cisco IBSG Horizons More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise- Collaboration_Top-10.pdfCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons IBSG Horizons Program  Ongoing program of research and analysis to examine key technology innovations that will impact Cisco and our customers over the next 24 months  Initial areas of investigation include enterprise video, collaboration, cloud, and mobility  Focus on customer behavior and economics: adoption patterns, use cases, drivers, inhibitors, perceived benefits, delivery models Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Inclusion & Collaboration Horizons Study 816 20+ Managers & Industries Executives Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. 2011 Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Use of Collaboration Solutions Is Highest Internally and Locally, and Is Growing Use collaboration solutions to 96% collaborate with colleagues, customers, suppliers, or vendors 84% Expect their use of collaboration solutions to increase in the next two years Source: Cisco IBSG, 2012 Base: Line-of-Business Executives (n=459)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. 2011 Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Use of Collaboration Solutions Is Growing With whom do you collaborate currently How will your internal and external using collaboration solutions? use of collaboration solutions Select all that apply change in next two years? 70% 60% 63% 51% 60% 50% 46% 54% 50% 43% 40% 36% 40% 33% 30% 26% 30% 27% 22% 22% 18% 20% 20% 17% 10% 10% 4% 1% 0% 0% 0% 0% 0% Increase Increase Stay about Decrease Decrease significantly somewhat the same somewhat significantly Internal External Source: Cisco IBSG, 2012 Base: Line-of-Business Executives (n=459)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. 2011 Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Workforce Effectiveness Is the “Killer App” for Collaboration Employee engagement Better interactions Employee satisfaction ProductivitySave travel costs Exchange ideas and expertise Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Workforce Effectiveness Is the “Killer App” for Collaboration What do you consider to be the most significant benefits of the use of collaboration solutions within your company? Select up to three 39% 31% 28% 26% 24% 19% 19% 17% 12% 12% 12% 11% 4% Source: Cisco IBSG, 2012 Base: Line-of-Business Executives (n=459)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Execution Gap in the Collaboration Process Find Capture Share Act Connect Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Execution Gap in the Collaboration Process Which of the following steps in the process of Where do collaboration solutions add the most value in collaboration do you think is the most efficient in your company today? By enabling employees to… your company today? 33% 37% 26% 20% 19% 18% 17% 14% 8% 9% Source: Cisco IBSG, 2012 Base: Line-of-Business Executives (n=459)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. 2011 Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Improved Training, Wider Adoption, and Ease of Use are Top Drivers #1 Driver Improved training on how to use collaboration solutions to achieve maximum business value #2 Driver The “network effect” #3 Driver Collaboration solutions that are easier to use Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Improved Training, Wider Adoption, and Ease of Use are Top Drivers Which of the following factors would be the most important in encouraging you to use collaboration solutions more often? Select up to three 38% 35% 34% 28% 28% 25% 25% 17% 16% 4% Source: Cisco IBSG, 2012 Base: Line-of-Business Executives (n=459)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Security and Complexity Inhibit Adoption #1 Barrier Security concerns #2 Barrier Complexity of management #3 Barrier Complexity of implementation Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Security and Complexity Inhibit Adoption What are the biggest technology inhibitors to adoption of 37% collaboration solutions in your company? 33% Select up to three. 31% 28% 28% 21% 21% 20% 8% Security Complex Complex Not a priority Inadequate Inadequate Poor adoption Lack of None of the concerns management implementation given limited interoperability quality-of- or utilization compelling above budget service on by employees collaboration current offerings network Source: Cisco IBSG, 2012 Base: IT Executives (n=357)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Lack of Engagement and Poor Relationship-Building Are Top Challenges #1 Barrier Lack of engagement of participants during virtual meetings #2 Barrier Difficulty “team building” through virtual meetings Source: Cisco IBSG, 2012 Base: Line-of-Business Executives (n=459)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Lack of Engagement and Poor Relationship-Building Are Top Challenges When you are using collaboration solutions to meet virtually, which of the following present the greatest challenges? 43% Select up to three. 37% 27% 27% 25% 24% 17% 15% 7% 5% 0% Source: Cisco IBSG, 2012 Base: Line of Business (n=459)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Inclusive Enterprises Realize Greater Value from Collaboration Investments Of respondents from inclusive 93% companies say their investments in collaboration solutions have outperformed expectations in terms of business value created Of respondents from non-inclusive 28% companies say their investments in collaboration solutions have outperformed expectations in terms of business value created Source: Cisco IBSG, 2012Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Inclusive Enterprises Realize Greater Value from Collaboration Investments Percentage of enterprises that indicated their collaboration investments have outperformed expectations in terms of business value they have created Inclusive 93% Neutral 69% Not Inclusive 28% Source: Cisco IBSG, 2012 Base: IT Executives (n=357)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Enterprises Want a Single Vendor for Collaboration 75% Of IT respondents say single vendor is “important” or “very important” 45% Believe it will enable easier implementation of collaboration solutions Source: Cisco IBSG, 2012 Base: IT Executives (n=357)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons Enterprises Want a Single Vendor for Collaboration How important is a single vendor? Why? Select up to three Easier implementation 45% 50% Easier vendor management 42% Simpler maintenance 41% Lower total cost of ownership 40% 25% Improved interoperability 38% 19% Better performance 38% None of the above 1% 5% 2% Other 0% Very Important Moderately Of little Unimportant 0% 20% 40% 60% 80% important important importance Source: Cisco IBSG, 2012 Base: IT Executives (n=357)Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG Horizons For more information… Joseph Bradley Shari Slate Cisco Internet Business Cisco Americas Inclusion Solutions Group Strategy Group josbradl@cisco.com sslate@cisco.com Cisco IBSG Horizons More info: http://www.cisco.com/web/about/ac79/docs/re/Enterprise- Collaboration_Top-10.pdfCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›
  • Cisco IBSG HorizonsCisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group ‹#›