HMWSSBEFFECTIVE REVENUE BILLING ANDCOLLECTION SYSTEM(PPP MODEL)     (100% cost recovery)       22nd June , 2011,          ...
HMWSSB-Evolution                                                         HMWSSB  Water Works Department,         Municipal...
HMWSSBServices ofHyderabad Metro Water Supply and Sewerage Board(HMWSSB) Supply potable drinking water Sewage disposal &...
HMWSSB At a Glance                                                                                  HMWSSB                ...
SOURCES OF WATER SUPPLY  The main surface sources of water supply for the city from five impoundments on the four rivers: ...
DEMAND Vs SUPPLY (in MGD)                700                                                                              ...
7
IT Applications Status S.No          Name of Module                 Status                    Purpose1          Single Win...
CASE STUDY OF HMWSSB  100 % Cost Recovery        Initiation
Demand Vs Collection                                                                                              Demand  ...
Collection                          Collection               450                                                          ...
Average Demand Vs Collection in the Year 2005 to Mar 2011      Financial Year     Average         Average                 ...
Docket Wise - Quality of Billing                                                                     Non-                 ...
Pipe Size and Meter Status Wise Billing Analysis                                                          METER           ...
Revenue Billing system• Historical Background – Erstwhile Water  Works Department.• Deficiencies in the Old System.• Intro...
Erstwhile Water Works Department• Tariff determined by the Government and heavily  subsidized.• No relevance to cost recov...
Cont…• No performance evaluation of Meter Readers• Manual maintenance of customer ledgers, issuing of Bills  and receipts•...
Cont…• Periodical review of arrears and matter  taken up with Government for additional  budgetary allocation to various.•...
Innovative Initiative steps taken by HMWSSBas a part of Management Developmentconcepts
Significant achievements are as follows:• Restructured the Organization staffing  pattern on scientific basis• Rationaliza...
Cont…• Identified training needs for all levels of  personnel and drawn a comprehensive  training action plan.  – Orientat...
Reasons for poor cost recovery    Poor database maintenance.    Poor willingness to charge    Poor willingness to pay. ...
Can we afford to have the status quo? Increasing pressure on infrastructure Service demands of growing population Deter...
Revenue MIS    Analysis of nearly 725 thousand customer accounts is possible and is being     done    Gives the manageme...
Upgradation and Introduction of ERP    computerized Revenue Billing System• Consultants appointed for ERP software  develo...
Cont…• The new Computerized billing system focuses  on MIS for taking corrective steps for eg.  – Meter Reader performance...
Cont… – Based on water reconciliation facilitates   identification of areas of maximum UFW – Meter status : working & non-...
Extent of Non-revenue        Water
Quantity of Water Billed                             Daily         Daily       Daily                  Billed              ...
Let us take up strategies
Why should we have a strategy    To have clarity of thought    To have clarity on process    To have clarity on goals ...
What are the strategies    Balancing Income Vs Expenditure    Mobilize resources for Capital works    Mobilize resource...
Balancing Income Vs Expenditure  Income     Increase resource base ( No. of people      paying tax)     Identifying add...
Improve service levels    Ensure reliability of service    Ensure quality of service    Ensure value for money    Crea...
Planning for a better billing system )   Sound Metering system      Replace unused & inaccurate meters      100% meteri...
Planning for a better billing system  Resource Planning      Organize meter readers and inspectors      Meter Reader‟s ...
Interventions   Computerized Revenue MIS   Daily Reviews   Section / Docket wise Targets for revenue    Collection   N...
Conclusions - specific to billing• Fix quality meters for accurate reading -  increase consumer confidence• Provide built ...
• ashok_korem@rediffmail.com• ashok.korem@gmail.com,
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr...
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ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr. Ashok Reddy, Executive Director

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. Cities are suffering resource constraints in energy supply, road capacity, water reserve and even clean air for their citizens to breathe. New solutions are urgently required to cope with these resource challenges and technology in general and ICT in particular will play a big role in it.
Mr Reddy in this presentation shares a case study on how Hyderabad Metropolitan Water Board and Sewage Management is undertaking efficient and effective steps that can be replicated by other cities

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ICT for effective Water Management System: A Case Study on Hyderabad Metropolitan Water Board and Sewage Management, by Mr. Ashok Reddy, Executive Director

  1. 1. HMWSSBEFFECTIVE REVENUE BILLING ANDCOLLECTION SYSTEM(PPP MODEL) (100% cost recovery) 22nd June , 2011, -K. Ashok Reddy Executive Director
  2. 2. HMWSSB-Evolution HMWSSB Water Works Department, Municipal Corporation of Govt. of Andhra Pradesh Hyderabad Water Supply Sewerage 1987 Transferred with staff Constituted on 1 Nov 1989 1 November 1989 under the Hyderabad Metropolitan Water Supply & Sewerage Act 1989 Hyderabad MetropolitanWater Supply and Sewerage Board
  3. 3. HMWSSBServices ofHyderabad Metro Water Supply and Sewerage Board(HMWSSB) Supply potable drinking water Sewage disposal & treatment Planning, Designing and execution of water supply and sewerage works
  4. 4. HMWSSB At a Glance HMWSSB MCH & Peripheral AreasSERVICE AREA - 688.20 Sq.kmsErstwhile MCH area - 169.30 Sq.kms Peripheral & adj. Municipal areas - 518.90 Sq.Kms SNAP SHOT DETAILS OF WATER SUPPLY Length of Raw Water Mains : 84 Km Length of Treated Water Mains : 318 Km Length of Distribution Network/ : 3500 Km Pipe material : RCC/CI/DI/PSC/MS Installed Capacity of Treatment System : 1568 Mld Population served : 85.00 Lakhs Total Quantity Available : 340 MGD No of Connections : 7.43 Lakhs (5.83 + 1.60) Monthly Revenue : Rs.32 Crores Total No of Employees : 5300
  5. 5. SOURCES OF WATER SUPPLY The main surface sources of water supply for the city from five impoundments on the four rivers:  Osmansagar on River Musi OSMANSAGAR  Himayatsagar on River Esi  Manjira Barrage & Singur Dam on River Manjira  Nagarjunasagar on River Krishna Capacity Distance Storag Drawls River Year from city InstalledSource Name e ( Mgd) “Km” (Mgd) (TMC) 15 27 3.90 18Osmansagar Musi 1920 (Gravity) HIMAYATSAGAR 9.6 18 2.967 17Himayatsagar Esi 1927 (Gravity)Manjira – 1965 & 58 45 45 Manjira 1.500Phase I & II 1981 (Pumping) (15+30)Manjira – 1991 & 80 75 75 Manjira 30.00Phase III & IV 1994 (Pumping) (37 + 38) 116 90Krishna Ph-I Krishna 2004/05 (Pumping / 90 Gravity) 1.50 116 90 MANJIRAKrishna Ph-II Krishna 2006-08 (Pumping / 90 KDWSP Phase-I & II Gravity) SINGURTotal 346 39.816 338
  6. 6. DEMAND Vs SUPPLY (in MGD) 700 650 588 600 500Supply in MGD 430 405 400 335 335 335 335 300 200 119 130 78 87 100 0 2009 2011 2021 2031 Horizon Years 6 Population (Lakhs) Demand (Mgd) Supply (Mgd)
  7. 7. 7
  8. 8. IT Applications Status S.No Name of Module Status Purpose1 Single Window Cell Working New connections Management2 Revenue Billing System Working Revenue, Billing & Collection3 Metro Customer Care Working Customer Complaints handling4 Automatic Vehicle Tracing Working Tracing the trips of water tanker System5 Online Billing& Collection Working Billing & collection through epos System6 Water Quality Monitoring Working Pollution samples entry and monitoring System7 SCADA System Working Water audit, accountability and monitoring reservoir levels, flow and chlorine levels8 SMS alerts to customers Working Bill, collection, Payment reminder SMS alerts to Customers9 Inventory management working Stores management System 10 Tankers collection working Tankers accountability automation11. Pay Role working Pay role for all employees
  9. 9. CASE STUDY OF HMWSSB 100 % Cost Recovery Initiation
  10. 10. Demand Vs Collection Demand Collection 450 400 350 300 250 393.11 410Rs in Crores 378.6 200 338.27 326.44 271.74 150 240.31 231.45 215.96 225.9 200.97 171.33 167.18 161.47 100 50 0 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 Finincial Year
  11. 11. Collection Collection 450 393.11 400 350 326.44 300 271.74 250 225.9 200.97Rs in Crores 200 161.47 167.18 150 100 50 0 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 Finincial Year 2010-11
  12. 12. Average Demand Vs Collection in the Year 2005 to Mar 2011 Financial Year Average Average Monthly Monthly Demand Collection 2005-06 20.25 18.70 2006-07 23.91 20.85 2007-08 26.60 24.21 2008-09 28.84 23.29 2009-10 31.92 27.23 2010-11 34.86 31.00
  13. 13. Docket Wise - Quality of Billing Non- Hous working Non- Mete eD CAN Bille UnBille (from last workin r Metere Lock Un-iv Sec Docket Meter Reader s d d month) g (New) Fixed d ed metered6 611 0611-D01 M. Dhan Singh 1887 1879 8 340 3 0 0 1 15356 611 0611-D02 Bhavani & Co 1413 1344 69 37 1 0 0 89 12176 611 0611-D03 K.Srinivas 816 773 43 136 40 1 352 230 146 611 0611-D04 Hema Reddy 1454 1172 282 230 18 0 444 470 106 611 0611-D05 Bhavani & Co 1190 1103 87 88 11 6 610 386 26 611 0611-D06 Bhavani & Co 934 924 10 110 46 2 434 329 36 611 0611-D07 Bhavani & Co 993 960 33 121 15 0 335 486 36 611 0611-D08 Bhavani & Co 1039 844 195 159 25 6 465 170 19 9726 8999 727 1221 159 15 2640 2161 2803
  14. 14. Pipe Size and Meter Status Wise Billing Analysis METER Average ChargedDIV SECTION SECT Pipe Size (mm) STATUS No of CANs Qnty (KL)6 JUBILEE HILLS 0611 15 L 1437 51.286 JUBILEE HILLS 0611 15 M 2573 96.906 JUBILEE HILLS 0611 15 R 1386 28.226 JUBILEE HILLS 0611 15 U 2938 13.916 JUBILEE HILLS 0611 20 L 208 114.466 JUBILEE HILLS 0611 20 M 694 162.086 JUBILEE HILLS 0611 20 R 207 60.836 JUBILEE HILLS 0611 20 U 12 36.426 JUBILEE HILLS 0611 25 M 62 110.746 JUBILEE HILLS 0611 25 R 15 46.53
  15. 15. Revenue Billing system• Historical Background – Erstwhile Water Works Department.• Deficiencies in the Old System.• Introduction of New System i.e. ERP – Impact and improvements.
  16. 16. Erstwhile Water Works Department• Tariff determined by the Government and heavily subsidized.• No relevance to cost recovery.• Deficits financed by the Government through non-plan grants.• No setting of targets for raising demands and collection.• No monitoring of demands and collections.
  17. 17. Cont…• No performance evaluation of Meter Readers• Manual maintenance of customer ledgers, issuing of Bills and receipts• Tampering of records and delayed action on misappropriations/manipulations• No follow up of arrears• No analysis of any data for taking corrective action
  18. 18. Cont…• Periodical review of arrears and matter taken up with Government for additional budgetary allocation to various.• departments for clearing the dues.• Drastic improvement in the collection efficiency.
  19. 19. Innovative Initiative steps taken by HMWSSBas a part of Management Developmentconcepts
  20. 20. Significant achievements are as follows:• Restructured the Organization staffing pattern on scientific basis• Rationalization and simplification of tariff structure
  21. 21. Cont…• Identified training needs for all levels of personnel and drawn a comprehensive training action plan. – Orientation module implemented for all categories of employees including literacy programme. – Core Module partly implemented, balance underway.
  22. 22. Reasons for poor cost recovery  Poor database maintenance.  Poor willingness to charge  Poor willingness to pay.  No scientific analysis.  No monitoring between supply of water and revenue generation.
  23. 23. Can we afford to have the status quo? Increasing pressure on infrastructure Service demands of growing population Deteriorating financial position Need to tap capital markets for funds Insufficient resource mobilization / utilization Lack of information access /evaluation Self-reliance & self-governance
  24. 24. Revenue MIS Analysis of nearly 725 thousand customer accounts is possible and is being done Gives the management information on which division/section is slacking in  Bill generation  Collection  Never paid cases  No of customers paying and  A host of other information which otherwise is not possible obtain manually  Meter reader performance (every transaction) online & offline  Performance Reports  www.hyderabadwater.gov.in  Introducing of AMR (Automatic Meter Reading) www.hyderabadwater.gov.in
  25. 25. Upgradation and Introduction of ERP computerized Revenue Billing System• Consultants appointed for ERP software development including advise on hardware configuration.• All collection counters are fully on-line (46 counters)• By creating dockets, monitoring becomes simple and effective at meter reader level.
  26. 26. Cont…• The new Computerized billing system focuses on MIS for taking corrective steps for eg. – Meter Reader performance : to review coverage and working meters in the areas covered by each Meter Reader – Water consumption : based on consumption recorded in the bill; this would be reconciled with bulk meters once linking is complete.
  27. 27. Cont… – Based on water reconciliation facilitates identification of areas of maximum UFW – Meter status : working & non-working meter analysis – Collection efficiency & analysis of outstanding – Billing and collection pattern – Both billing & collection with the same machine( Off-line & On-line)
  28. 28. Extent of Non-revenue Water
  29. 29. Quantity of Water Billed Daily Daily Daily Billed Daily Qty Month Consumed Consumed Charged Qty Can‟s (MGD) Qty. (LKL) Qty (MGD) (LKL)November – 2010 722967 6.1269 134.79 6.90 151.86December - 2010 721511 6.20 136.57 6.85 150.52January - 2011 724622 6.58 144.70 7.28 160.36
  30. 30. Let us take up strategies
  31. 31. Why should we have a strategy  To have clarity of thought  To have clarity on process  To have clarity on goals  To have clarity on outcomes
  32. 32. What are the strategies  Balancing Income Vs Expenditure  Mobilize resources for Capital works  Mobilize resources for ageing assets  Tap capital markets  Improve credit worthiness  Improve service levels
  33. 33. Balancing Income Vs Expenditure  Income  Increase resource base ( No. of people paying tax)  Identifying additional avenues of income  Levy of full user charges  Periodical increase in tariff to meet incremental expenditure
  34. 34. Improve service levels  Ensure reliability of service  Ensure quality of service  Ensure value for money  Create demand  Set-up bench marks  Adopt best practices  ….. all these lead to higher willingness to pay
  35. 35. Planning for a better billing system )  Sound Metering system  Replace unused & inaccurate meters  100% metering  Bulk flow meters for reconciliation  Computerization  Procurement of Hardware and software  Conversion of manual ledgers to computer media  Operational training
  36. 36. Planning for a better billing system  Resource Planning  Organize meter readers and inspectors  Meter Reader‟s Plan, built in checks for readings  MIS  Continuous monitoring using statistical data
  37. 37. Interventions Computerized Revenue MIS Daily Reviews Section / Docket wise Targets for revenue Collection Never paid cases – incentives OTS & VDCS „Pajaa vani‟ Program
  38. 38. Conclusions - specific to billing• Fix quality meters for accurate reading - increase consumer confidence• Provide built in checks with the system for cross verification of readings• Reduce or eliminate collusion• Use statistical data for analysis and diagnose the problematic areas
  39. 39. • ashok_korem@rediffmail.com• ashok.korem@gmail.com,
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