Firing up Business Apps Through Collaboration APIs

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Business Process Applications drive customer´s business, e.g. SAP, with Enterprise Content Management, e.g. Microsoft SharePoint employees collaborate asynchronously. On Social Software coworkers exchange in a more informal manner. To increase efficiency the key ask of the market is to reach the fusion of Business Applications and synchronous Collaboration . This to increase efficiency and productivity within each organization. In this session you will get to know how this will be done by Cisco Collaboration, integrated with a unique, seamless user experience. Examples during the presentation: SAP, IBM Connections, MS Sharepoint. You will experience both use Cases and the architecture behind the concept. You will get to know how you can integrate on a standard interfaces and/or APIs on both sides, the Cisco Collaboration and the business application one. We will explain how you will be enabled to implement with ease, based on standard routines.

This presentation was made in the DevNet Zone at Cisco Live, San Francisco, 2014.

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Firing up Business Apps Through Collaboration APIs

  1. 1. Collaborate Business Fusion Christoph Beyer Business Development Manager EMEA, Cisco Dr. Adolf Kohl CTO, Bulpros May 23rd 2014 Firing up business applications with APIs
  2. 2. Cisco Confidential 2© 2014 Cisco and/or its affiliates. All rights reserved. Changes: Buying Decisions for Collaboration
  3. 3. Cisco Confidential 3© 2014 Cisco and/or its affiliates. All rights reserved.
  4. 4. Cisco Confidential 4© 2014 Cisco and/or its affiliates. All rights reserved. Business Collaboration Fusion Addressable Market  ERP: Market Leader  CRM: No.2 Market Leader  User: 250.000.000  User: 66% penetration  Adoption: 80% Fortune 500  Share: 39% more than 2nd ARE RANKED #1 @ Connections Connections
  5. 5. Cisco Confidential 5© 2014 Cisco and/or its affiliates. All rights reserved. Connections
  6. 6. Cisco Confidential 6© 2014 Cisco and/or its affiliates. All rights reserved. Use Jabborate to  Optimize Resource Utilization  Accelerate Transaction Completion  Increase Notification Precision  Improve Contact Success  Speed up Information Delivery and Enhance Collaboration Effectiveness
  7. 7. Cisco Confidential 7© 2014 Cisco and/or its affiliates. All rights reserved.
  8. 8. Cisco Confidential 8© 2014 Cisco and/or its affiliates. All rights reserved.
  9. 9. Jabborate Overview Collaboration Endpoints Cisco Collaboration Infrastructure External Applications
  10. 10. IBM Connections Technical Overview User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence. Admin: Jabborate communicates with IBM Connections for the user data and Cisco’s UCM/UP to establish real-time communications within a browser.
  11. 11. Microsoft SharePoint Technical Overview User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence. Admin: Jabborate communicates with SharePoint for the user data and Cisco’s UCM/UP to establish real-time communications within a browser.
  12. 12. SAP Technical Overview User: The end-user downloads Cisco’s Web Communicator plugin once and gets access to Instant Messaging, Audio and Video calls, as well as Presence. Admin: Jabborate resides within the NetWeaver portal, communication to SAP for the user data and to Cisco’s UCM/UP to establish real-time communications.
  13. 13. Unique Offering • Differentiation • Seamless user experience, in all productive systems; • Integration of 3rd parties, by using Jabber guest. • Based on Standards • Using Cisco API make the maintenance easy; • Host application's integration enabled 3rd party standards • Simple • Clear documented installation guides provided; • Packed solutions facilitating easy installation; • Third level support, to engage if needed. • Well documented • Trainings and documentations; • Information and presentation materials.
  14. 14. Cisco Confidential 14© 2014 Cisco and/or its affiliates. All rights reserved. Data Center & Network E2E Collaboration: IMP, Voice, Web-Video Meeting The Customer Receives a Clear Structured Infrastructure Standard SDK & APIs Standard Plugins Customer Plugins Web Enabled APPs ERP Ana- lytics CRM SCM Portals ECM Inven- tory Mgt. Social BPM
  15. 15. Cisco Confidential 15© 2014 Cisco and/or its affiliates. All rights reserved. … a Transition from a non Convergent Service Model Data Center & Network E2E Collaboration: IMP, Voice, Web-Video Meeting Standard SDK & APIs Standard Plugins Customer Plugins Web Enabled APPs ERP Ana- lytics CRM SCM Portals ECM Inven- tory Mgt. Social BPM Application Management Infrastructure Management
  16. 16. Cisco Confidential 16© 2014 Cisco and/or its affiliates. All rights reserved. ….to an Integrated Services Orchestration Integrated Service Management Infrastructure Management Application Management PublicHybridPrivate Inter- Cloud Integrated Cloud & Service Orchestration
  17. 17. Cisco Confidential 17© 2014 Cisco and/or its affiliates. All rights reserved. In a Nutshell  Add Value to users by seamless Cisco Collaboration Integration  Increase business productivity; use seamless collaboration where it is needed  Simplification of Management and Orchestration Models
  18. 18. Cisco Confidential 18© 2014 Cisco and/or its affiliates. All rights reserved.
  19. 19. Cisco Confidential 19© 2014 Cisco and/or its affiliates. All rights reserved.

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