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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
Unified Communications and
Collaboration
Lea...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
8:30 - :30m Registration and breakfast
9:00 ...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Collaboration @ Cisco Connect 2014
3
Please	...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
8:30 - :30m Registration and breakfast
9:00 ...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
Business
Transformation
Employee
Effectivene...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
20 billon thingswill be connected by 2020
by...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
84 40% 2/3hours per year wasted unproductive...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
8 consecutive quarters
of declining PC Sales
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
“Software made by Microsoft
now runs on less...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Strategically aligned organization
Flexible...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Available Via Cloud or
Virtualized End-to-e...
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Medianet/SecureX
•  Mobile Productivity
•  ...
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Built-In Session Management
Mobile
SIP TRUN...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Collaboration Rooms
IP Phone Series Cisco I...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
http://www.cisco.com/web/telepresence/proje...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
8:30 - :30m Registration and breakfast
9:00...
Achieving Collaboration
GoalsAcross
Lines of Business
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
60% collaborate with at least 10
people in ...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
40%
of the workforce
will be mobile
by 2016...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
workhome
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Mobile Worker
Account Manager
Information W...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
We create the environments and experiences
...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Improve collaboration to address
your prima...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
As customer expectations increase, maintain...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Reduce costs by simplifying technology whil...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Accelerate decision making, build trust wit...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
The more connected your employees feel, the...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
Improve collaboration to accelerate the dev...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
08:00 a.m. Works from home office
11:30 a.m...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
08:00 a.m. Works from home office
11:30 a.m...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
08:00 a.m. Works from home office
11:30 a.m...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
Executives
Choose the right tool for the ta...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
8:30 - :30m Registration and breakfast
9:00...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35
•  Meet “face to face” with the right...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
Enabling an Executive to Pull the Right Peo...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37
•  Easily have video calls on the mos...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
Enabling Employees to Collaborate Anywhere ...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 39
•  Simple meeting booking including T...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
Providing Instant Collaboration Access via ...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 41
•  Access specialists via only a web ...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
Providing Easy Connection between the Board...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43
•  Use iPad to interact with boardroo...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
8:30 - :30m Registration and breakfast
9:00...
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45Cisco Confidential© 2010 Cisco and/or its af...
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46
2000 2005 2011
Adoption Curve
Cloud Computi...
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
Optimize Resources
Enable IT & Business Agi...
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
TelePresence
Meetings
TelePresence
Cisco We...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49
Cisco Collaboration Roadshow
Considerations...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 50
•  Why Implement Cloud Based Collabor...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51
Why Implement Cloud Based Collaboration?
On...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 52
Costs:
-  Initial Capital cost of acq...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 53
Spending more time managing equipment...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 54
•  Secure, redundant, private cloud e...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55
Services Product
Voice & Video Cisco Unifie...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 56
Features Included
Basic Foundation St...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 57
•  Per User per month Pricing Include...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
Allstream HCS Admin Portals
•  View and mak...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 59
Costs:
-  Simple all inclusive cost p...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 60
•  Is HCS Cost Effective?
•  How does...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 61
•  When comparing costs between CPE a...
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 62
Enhanced Reliability
Excellent Securi...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 63
Mike McDermott
Cloud Consultant
mike.mcderm...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 64
8:30 - :30m Registration and breakfast
9:00...
Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 65
Cisco	
  	
  Advanced	
  Services	
  	
  	
 ...
Help	
  Customers	
  Realize	
  the	
  Full	
  Value	
  of	
  Their	
  IT	
  Investments	
  Faster
•  Create	
  an	
  agil...
•  Integrate	
  Cisco	
  TelePresence	
  and	
  Cisco	
  WebEx	
  into	
  one	
  solu3on	
  
•  Acend	
  mee3ngs	
  using	...
Cisco	
  Services	
  has	
  developed	
  a	
  proven,	
  consistent	
  service	
  delivery	
  methodology	
  
engaging	
  ...
Nature	
  of	
  the	
  adop3on	
  challenge	
  varies	
  with	
  the	
  
technology	
  	
  
UC	
  	
  
Dial	
  Tone	
  	
 ...
1.  No	
  Capital	
  Budget	
  for	
  New	
  Equipment	
  	
  
2.  High	
  Implementa3on	
  Costs	
  	
  
3.  High	
  Oper...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 71
8:30 - :30m Registration and breakfast
9:00...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 72
Bring Voice and Video Together
•  Gain savi...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 73
•  What: Enterprise-wide IM included in Uni...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 74
Define your strategy and objectives
Priorit...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 75
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Unified Communications and Collaboration

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Collaboration breeds productivity. The average employee must collaborate with at least 10 people each day. That, together with the growth of mobile workers and telework, makes the need for effective Collaboration solutions more important than ever!

Together, we’ll transform the way we interact and engage.

Take advantage of our Collaboration offers here: http://bit.ly/1kiwka1 or visit our webpage for more information on Collaboration technologies: http://bit.ly/TY2l9x

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  1. 1. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Unified Communications and Collaboration Learn Together. Plan Together. Collaborate Together.
  2. 2. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 8:30 - :30m Registration and breakfast 9:00 - :10m Welcome & Introduction 9:10 – :30m Insights into collaboration market trends 9:40 - :20m Achieving common collaboration goals across Lines of Business 10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break) 11:00 - :30m Considerations for implementing cloud-based collaboration 11:30 - :15m Advanced Services 11:45 - :15m Prizes & Closing Comments 12:00 Close
  3. 3. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Collaboration @ Cisco Connect 2014 3 Please  join  us  this  year  for  our  Exclusive  Collabora3on  Architecture  design  series.       Keynote Rowan Trollope SVP & GM Cisco Collaboration Technology Group Make Collaboration Simple Link: Cisco Collaboration Summit October 2013 5 Foundational blocks of a Collaboration Architecture Exciting Booth demos Workspace  or  Workplace  –  its  all  about  the  User  Experience   Unified  Call  Control  for  Voice  and  Video  Centric  Networks   Designing  End-­‐to-­‐End  Pervasive  Conferencing  Solu3ons   Connected  Consumers  through  an  Omni-­‐channel  Experience   Collabora3on  Administra3on:  Easy  as  1-­‐2-­‐3   Day 2Day 1 Where: Toronto When: April 15-16th Register Now Hands-On Techtorials Lab  A:    Cisco  Customer   Collabora3on:  BEef  up  your  6K   with  UCCX  10     Lab  B:  Cisco  Customer   Applica3ons  &  Conferencing:   Show  me  some  of  that  Cool   Stuff!!     Information worker   Pervasive Conferencing Mobile Advisor Omni-Channel New Endpoint portfolio Deskless persona
  4. 4. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 8:30 - :30m Registration and breakfast 9:00 - :10m Welcome & Introduction 9:10 – :30m Insights into collaboration market trends 9:40 - :20m Achieving common collaboration goals across Lines of Business 10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break) 11:00 - :30m Considerations for implementing cloud-based collaboration 11:30 - :15m Advanced Services 11:45 - :15m Prizes & Closing Comments 12:00 Close
  5. 5. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Business Transformation Employee Effectiveness Architect for Growth Operational Excellence Network Convergence
  6. 6. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 20 billon thingswill be connected by 2020 by the end of this year, 60% of server workload will be in the cloud 1.2 billion people access the web from mobile devices Now Trending
  7. 7. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 84 40% 2/3hours per year wasted unproductive knowledge work the average enterprise employee has through bad meeting tech work during the week done outside their location
  8. 8. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 8 consecutive quarters of declining PC Sales
  9. 9. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 “Software made by Microsoft now runs on less than a 25% of Internet devices—down from over 90% just 4 years ago.” (CNET)
  10. 10. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Strategically aligned organization Flexible and innovative working options Innovation Productive and accessible mobile workers Effective virtual teams Interactive and engaged employees Productivity Satisfied and loyal customers New and innovative IT models Growth
  11. 11. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Available Via Cloud or Virtualized End-to-end or Hybrid of Both DD D Session Management Cisco Unified Communications Manager
  12. 12. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Medianet/SecureX •  Mobile Productivity •  Remote Expertise •  Customer Intimacy •  Flexible Workspaces •  Communities •  Institutional Memory •  Employee Engagement •  Inter and Intra- company IntegratedCollaborationExperience •  Unified Communications •  Customer Collaboration •  Telepresence •  Collaboration Apps Collaboration Cisco Value Business Imperatives Our Customers Mobile Social Visual Virtual Market Transitions BYOD / BYOA Biz App Integration IT  Business Trends Enterprise Architects User Requirements Business Process Security Reliability, Scalability, and Manageability Individual Users User Experience Individual Choice Connected, Empowered, and Engaged Growth Productivity / Agility Customer Satisfaction Cost Control CxO/ LOB
  13. 13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Built-In Session Management Mobile SIP TRUNK 3rd Party IP PBX TDM PBX Session Management Services from CUCM IM, Presence, Voicemail B2B Video •  Simplify management through centralized dial plans & routing •  Reduce complexity through PBX aggregation •  Extend services to the right users by centralizing applications •  Gain flexibility – deploy phones on session management, easily scale •  Ease your evolution
  14. 14. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Collaboration Rooms IP Phone Series Cisco IP Wireless Phone IP Conferencing Voice Endpoints SX20 MX200/300 G2 MX700 TX9000 TX9200 Personal Video Endpoints Standard Definition DX600 Series High Definition EX60 EX90 Telepresence Integration Solutions Soft Clients Jabber and WebEx For custom and industry applicationsMX800 SX80 SX10
  15. 15. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 http://www.cisco.com/web/telepresence/projectworkplace.html •  iPad or Browser •  Room Design Ideas •  Blueprints •  Click on icons for exploded info
  16. 16. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 8:30 - :30m Registration and breakfast 9:00 - :10m Welcome & Introduction 9:10 – :30m Insights into collaboration market trends 9:40 - :20m Achieving common collaboration goals across Lines of Business 10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break) 11:00 - :30m Considerations for implementing cloud-based collaboration 11:30 - :15m Advanced Services 11:45 - :15m Prizes & Closing Comments 12:00 Close
  17. 17. Achieving Collaboration GoalsAcross Lines of Business
  18. 18. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 60% collaborate with at least 10 people in their day-to-day work 80% report that their workloads have increased over the last three years Two-thirds do more collaborative work than they did three years ago Business leaders believe they need 20% higher performance from employees.
  19. 19. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 40% of the workforce will be mobile by 2016 40% of video users use three or more devices for video calling 94% of business leaders say cloud collaboration enables flexible work environments
  20. 20. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 workhome
  21. 21. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 Mobile Worker Account Manager Information Worker Financial Analyst Contact Center Contact Center Agent Deskless Worker Factory Supervisor Executive VP of Marketing Customers Partners Suppliers
  22. 22. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 We create the environments and experiences that put the extraordinary within reach. We believe people working together can achieve extraordinary things.
  23. 23. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 Improve collaboration to address your primary business goals. Customer Satisfaction Cost Control Productivity Employee Engagement Innovation and Growth
  24. 24. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 As customer expectations increase, maintaining customer satisfaction is an ongoing challenge—and a competitive opportunity.   Provide Multichannel Customer Service   Locate and Access Remote Experts   Monitor Social Media Primary Collaboration Use Cases
  25. 25. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 Reduce costs by simplifying technology while extending more flexible collaboration options to employees.   Consolidate Communications Infrastructure   Create Flexible Work Areas and Office Space Primary Collaboration Use Cases
  26. 26. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 Accelerate decision making, build trust within and beyond the organization, and promote innovation.   Enable Meetings with Remote Participants   Incorporate Video into Meetings   Enable Mobile Workers and BYOD   Create Team Workspaces Primary Collaboration Use Cases
  27. 27. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27 The more connected your employees feel, the easier it is for them to support the organization’s objectives.   Support Teleworkers and Branch Offices   Deliver Online Events and Training   Incorporate Video into Meetings Primary Collaboration Use Cases
  28. 28. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28 Improve collaboration to accelerate the development of new ideas to support new products, process improvements, or growth.   Collaborate with External Organizations   Extend Telephony with Video   Collaborate from within Business Applications Primary Collaboration Use Cases
  29. 29. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 08:00 a.m. Works from home office 11:30 a.m. Locates call-center expert 04:00 p.m. Attends sales meeting Travels to customer meeting Receives order alert and updates executive Starts day at home office accessing sales tools and attending meetings through Cisco WebEx® conferencing Works from regional office
  30. 30. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 08:00 a.m. Works from home office 11:30 a.m. Locates call-center expert 04:00 p.m. Attends sales meeting Travels to customer meeting Works from regional office Receives order alert and updates executive During her drive, a customer calls to rush an order. She finds a contact center agent, who adds others to the call
  31. 31. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 08:00 a.m. Works from home office 11:30 a.m. Locates call-center expert 04:00 p.m. Attends sales meeting Works from regional office Receives order alert and updates executive Attends sales meeting in regional office with remote participants using video Travels to customer meeting
  32. 32. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32 Executives Choose the right tool for the task with the same functionality regardless of location or device Engage in high-definition video collaboration when it matters most to the interaction Use team workspaces to access every corner of the business – employees, customers, partners, suppliers Scale knowledge by capturing video content and sharing it across the organization RETURN TO LIST
  33. 33. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33 8:30 - :30m Registration and breakfast 9:00 - :10m Welcome & Introduction 9:10 – :30m Insights into collaboration market trends 9:40 - :20m Achieving common collaboration goals across Lines of Business 10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break) 11:00 - :30m Considerations for implementing cloud-based collaboration 11:30 - :15m Advanced Services 11:45 - :15m Prizes & Closing Comments 12:00 Close
  34. 34. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
  35. 35. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35 •  Meet “face to face” with the right people at the right time •  Allow disparate teams to collaborate regardless of where they work •  Allow consumers to instantly reach out to specialists by clicking a button in a customer portal or email signature •  Use iPad to control the boardroom units and view contents
  36. 36. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36 Enabling an Executive to Pull the Right People Together Anytime and Anywhere Ted needs to make a decision on a campaign 1.  Ted uses his EX60 to call Rachelle to discuss the marketing document and Rachelle answers on the Jabber app on her iPad. 2.  Ted shares the marketing campaign document for the discussion. 3.  Rachelle gets back to her office and resumes the call on her computer. 4.  Mary-Beth is needed to explain her contribution so Rachelle conferences in Mary-Beth 5.  Mary-Beth is at her desk and answers the call on her DX650 1. 2. 3. 4. Ted (Executive) Rachelle (Mobile Worker) Mary-Beth (Information Worker Video Call Share Content Conference Call 3-Way Conference Resume Call
  37. 37. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37 •  Easily have video calls on the most convenient device •  Easily move a call between devices – No more “I am back at the office. Call me at my office line.” •  Quickly find people’s availability •  Drag & drop to make conference calls •  Share content
  38. 38. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38 Enabling Employees to Collaborate Anywhere and on Any Device Jay schedules and hosts his weekly meeting 1.  Jay schedules a weekly team meeting. Some of his employees work from different office locations and at home. There are some mobile employees as well. 2.  Jay initiates the meeting from his desktop video unit 3.  Employees in large office join from MX200 G2 in the boardroom 4.  Mobile employees who happen to be at client sites join by WebEx on mobile devices 5.  Work at home employees join by WebEx on their computers Jay (Department Manager) Employees in the Office Employees at Client Site Employees at home 1. 2. 3. 4. 5. Manager on executive desktop WebEx Link Video Link
  39. 39. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 39 •  Simple meeting booking including Telepresence rooms and WebEx •  WebEx and Telepresence integrated meeting experience •  Multiple options for session participation – mobile devices, boardroom devices, PC, and MAC •  Internal and external web collaboration
  40. 40. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40 Providing Instant Collaboration Access via a Customer Portal / Mobile App 1. 2. 3. Jay (Client) Ted (Information Worker) Client clicks a button to access a Cisco specialist 1.  Jay explores the Cisco website and clicks on the ‘Contact Us’ button OR Jay receives an email from the Cisco sales specialist with a click-to-call button embedded in the signature. 2.  Jay clicks on the click-to-call button to video call with Ted 3.  A deeper interactive conversation between Jay and Ted requires content sharing Share Content Video Call
  41. 41. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 41 •  Access specialists via only a web browser •  No need to install or set up ID for other consumer clients (Skype, GoogleTalk, FaceTime…) •  Video calling and share content
  42. 42. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42 Providing Easy Connection between the Boardroom and the Desktop 1. 2. 3. MX300 G2 EX60 Ted uses iPad to interact with the boardroom video unit 1.  Ted uses the Intelligent Proximity app on his iPad to control MX300 G2 to call Rachelle. 2.  Rachelle answers on her EX60. 3.  Rachelle shares content and Ted views and saves content on his iPad Video call Content Sharing
  43. 43. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43 •  Use iPad to interact with boardroom video conferencing units •  Use iPad to call other video endpoints •  Use iPad to view and save content during a video call
  44. 44. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44 8:30 - :30m Registration and breakfast 9:00 - :10m Welcome & Introduction 9:10 – :30m Insights into collaboration market trends 9:40 - :20m Achieving common collaboration goals across Lines of Business 10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break) 11:00 - :30m Considerations for implementing cloud-based collaboration 11:30 - :15m Advanced Services 11:45 - :15m Prizes & Closing Comments 12:00 Close
  45. 45. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 45 Cisco Cloud Collaboration Considerations when deploying cloud
  46. 46. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46 2000 2005 2011 Adoption Curve Cloud Computing Public or Private Traditional Data Centers By 2015, 50 percent of all CIOs expect to operate the majority of their applications / infrastructures via the cloud Gartner 2011 2013 2015
  47. 47. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47 Optimize Resources Enable IT & Business Agility Create a Unified Experience Cisco Cloud Collaboration Advantages Maintain Control & Management
  48. 48. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48 TelePresence Meetings TelePresence Cisco WebEx Meetings Cisco Jabber Customer Collaboration Unified Communications Collaboration Applications Cisco Cloud Collaboration Solutions Social Partner HostedCisco HostedCisco WebEx Cloud Cisco Hosted Collaboration Solution (HCS)
  49. 49. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49 Cisco Collaboration Roadshow Considerations for Implementing Cloud Based Collaboration Mike McDermott Mike.mcdermott@allstream.com 905-513-4612
  50. 50. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 50 •  Why Implement Cloud Based Collaboration? •  Considerations when Implementing Cloud Reliability and Security Business Model Benefits Administration The Financial Benefits •  Summary
  51. 51. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51 Why Implement Cloud Based Collaboration? On Premise In the Cloud Allstream HCS Cisco Collaboration Experience in the Cloud Traditional Customer Premise based collaboration experience Comparable Functionality
  52. 52. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 52 Costs: -  Initial Capital cost of acquisition -  Hardware Upgrades -  Software Upgrades -  Occasional Set Upgrades -  Professional Services (PS) for Upgrades -  Maintenance Contract, Managed Services, DTOS -  LD, Conferencing Service, PRI, Analog Trunks, SIP trunks. Perhaps more than one vendor. -  If Fall behind - Potential for Large EOL impacts for HW, SW and PS -  Sometimes adding one feature can cost big $ Your Time: -  Write and review RFP’s -  Review Upgrade quotes -  Schedule Upgrades -  Understand PSTN connectivity options -  Training for Admin -  Review and decode multiple Invoices -  Annual Budgeting -  Attend technical vendor meetings -  Cost Justification/Business Planning -  Request Funding -  Try to align end user requirements with what was purchased Impacted Services: -  Back up Power Systems -  Cooling solutions -  Data Centre physical space – Rack and Cabling -  VPN, Firewall -  Active Directory -  Diverse Points of Network Entry and perhaps network redundancy Flexibility / Reliability: -  Cannot downsize cost effectively -  Growth can take time. Order licenses, wait for equipment, schedule PS -  Variable costs when growing – sometimes need vendor quotes -  Limited to what you have for features -  DR planning has practical limitations such as expense, IT room/data centre space, size of office
  53. 53. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 53 Spending more time managing equipment and vendors than delivering end customer solutions and driving the business. Collaboration expectations are evolving at a faster pace now that end users have good tools in their personal lives. Hard to keep up with our CPE solution. Is there a simpler and more cost effective business model for advanced collaboration? . . . . Does Cloud Change This?
  54. 54. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 54 •  Secure, redundant, private cloud experience with Cisco based advanced collaboration applications •  Virtualized Data Centre Architecture for exceptional redundancy •  MPLS based connections deliver a quality end user experience for voice and video applications •  Local redundancy – Can operate if disconnected from the Cloud •  PSTN Connectivity redundancy •  Many endpoint devices available •  Enable any mobile device – smartphone or tablet •  Contact Centre Optional
  55. 55. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55 Services Product Voice & Video Cisco Unified Communications Manager Voice Mail & Integrated Messaging Cisco Unity Connection Instant Messaging & Presence Cisco Unified Presence, Jabber Mobility Services Cisco Unified Mobility, Mobile Clients IMS Integration Wide choice of IP Endpoints, Video endpoints, PC Console and Conference Units Cisco IP Endpoint portfolio, EX 60, EX90 Contact Centre Cisco Contact Centre Allstream HCS – Current Apps
  56. 56. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 56 Features Included Basic Foundation Standard Contact Centre Full Voice/Call Control    Contact Centre License can be added to any HCS Seat Unified Messaging    IM & Presence    Desktop Soft phone   Smartphone Client   Devices Supported 1 1 10 Initial Voice Gateway    SIP Trunks    Self-Care Portal    Fully Monitored   
  57. 57. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 57 •  Per User per month Pricing Includes: Hardware and Software: HCS license selected, Server and Storage in Cloud HCS Gateway (ISRG2) Services: Standard Installation Upgrades for term (Hardware and Software) Maintenance with SLA’s for the term Administration and End User Portals Network: Connection to PSTN DID •  IP Sets and soft clients are often CapEx but could be added to a monthly OpEx price as well. CompleteSolution
  58. 58. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58 Allstream HCS Admin Portals •  View and make changes to voice, voicemail, mobility and presence services •  Promote discovery of UC features directly to the users End User Portal •  Add and change users and services •  View billing and usage reports •  Customer location based management •  Determine numbering plans for individual locations Customer Portal
  59. 59. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 59 Costs: -  Simple all inclusive cost per user per month. No upgrades for hardware and software, no maintenance quotes, no install quotes, PSTN access included, Canadian LD Included. -  No End of Life issues again – reduces Capital exposure -  Features can be changed at any time and tailored to individual users. Pay for what you need. -  Customers can downsize and their invoice is reduced the following month. Dynamic. -  Can be OpEx or a combination of OpEx/CapEx Your Time: -  You know what every indiviudal end user costs so the complexity in budgeting and getting quotes is removed. -  Planning is minimized. Can grow without limit and can downsize. -  Seats are available on demand – no ordering delays -  New software features are made available to you immediately Impacted Services: -  Very limited consideration to back up power systems, electrical requirements, data centre or IT room space Flexibility / Reliability: -  Virtualization can be deeper than CPE builds -  Tier 3+ Data Centre benefits -  Customized dedicated firewalling by customer -  Dedicated customer software for all applications -  Upgrade control: You decide when you upgrade
  60. 60. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 60 •  Is HCS Cost Effective? •  How does it compare to a Customer Premise Model?
  61. 61. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 61 •  When comparing costs between CPE and Cloud the Cloud is typically 20-40% less expensive in the 100 user plus market Allstream assists in the cost comparison using our Total Cost of Ownership model. The model captures all costs for a CPE solution (Hardware, Software, Upgrades, PS, Network, LD, conference, electrical, floor space, etc) and delivers a total cost per user per month. If you do not have all the costs it delivers reasonable estimates. Typically takes less than one hour When the above output is compared with HCS then we are typically in the range of 20%-40% less expensive Private, Simple, Reliable, Flexible, Feature Rich
  62. 62. © 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 62 Enhanced Reliability Excellent Security Substantial Business Model improvements Financial savings
  63. 63. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 63 Mike McDermott Cloud Consultant mike.mcdermott@allstream.com
  64. 64. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 64 8:30 - :30m Registration and breakfast 9:00 - :10m Welcome & Introduction 9:10 – :30m Insights into collaboration market trends 9:40 - :20m Achieving common collaboration goals across Lines of Business 10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break) 11:00 - :30m Considerations for implementing cloud-based collaboration 11:30 - :15m Advanced Services 11:45 - :15m Prizes & Closing Comments 12:00 Close
  65. 65. Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 65 Cisco    Advanced  Services         March  2014.     Modular,  Simplified  PorZolio  
  66. 66. Help  Customers  Realize  the  Full  Value  of  Their  IT  Investments  Faster •  Create  an  agile  infrastructure   •  Develop  a  cost  effec3ve  strategy   •  Prepare  to  support     new  solu3ons   •  Speed  3me  to  value   •  Reduce  deployment  costs   •  Maintain  availability  during  deployment  and   migra3on   •  Improve  performance,  availability,  resiliency   •  Increase  efficiency  and  reduce  costs     •  Mi3gate  risk   SERVICES  FROM  CISCO  TOGETHER  WITH  OUR  PARTNERS   SMART   SERVICE   CAPABILITIES  
  67. 67. •  Integrate  Cisco  TelePresence  and  Cisco  WebEx  into  one  solu3on   •  Acend  mee3ngs  using  the  most  accessible  collabora3on  technology     •  Improve  user  experience  and  produc3vity   •  TelePresence  and  WebEx   •  Simplified  scheduling   Integra3ng  the  two  solu3ons   •  Integra3on  components:   •  WebEx   •  CUCM   •  VCS   •  TMS   •  MCU   •  TP  Server   •  TP  Endpoints   •  Produc3vity  Tools   •  Mobile  Clients   •  Network  Infrastructure  
  68. 68. Cisco  Services  has  developed  a  proven,  consistent  service  delivery  methodology   engaging  in  70+  of  all  WeTP  Integra>ons   Service  delivery  focused  on  retaining  stability  and  posi>ve  experiences  of   your  Telepresence  and  WebEx  solu>ons   Innova>ve  solu>ons  that  change  the  way  we  work,  live,  and   play   New  Integra>on  between  TP  and  WebEx  with  minimal  industry   experience  
  69. 69. Nature  of  the  adop3on  challenge  varies  with  the   technology     UC     Dial  Tone     Replacement   Social     SoIware   (Quad)   HCS/CaaS   CUWL  Pro  Business     Video   (CTS  &   Tandberg   &  Jabber/   Desktop)   Contact     Center       Enterprise   Conferencing   (WebEx  &     Mee>ng   Place)   High  End-­‐  User   Adop3on  Challenge     High  Organiza3onal   Adop3on  Challenge     High  End  -­‐User  and   Organiza3onal    Adop3on   Challenge    
  70. 70. 1.  No  Capital  Budget  for  New  Equipment     2.  High  Implementa3on  Costs     3.  High  Opera3ons  and  Support  Costs   4.  Lack  of  Business  Jus3fica3on  for  New  and/or  Con3nued  Investment     5.  Failure  to  Progress  Beyond  Trial,  Proof  of  Concept,  and/or  Limited  Commercial   Deployment     6.  ROI  Not  Defined  and  Tracked  
  71. 71. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 71 8:30 - :30m Registration and breakfast 9:00 - :10m Welcome & Introduction 9:10 – :30m Insights into collaboration market trends 9:40 - :20m Achieving common collaboration goals across Lines of Business 10:00 - :60m Demonstrations: Breakthrough new collaboration tools for IT and LOB Leaders (with :15m Break) 11:00 - :30m Considerations for implementing cloud-based collaboration 11:30 - :15m Advanced Services 11:45 - :15m Prizes & Closing Comments 12:00 Close
  72. 72. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 72 Bring Voice and Video Together •  Gain savings when upgrading or migrating your communications system. The Video Collaboration Promotion •  Discounts on Cisco TelePresence portfolio, Cisco desktop Collaboration Experience DX650 smart desk phone and much more! Made for small and medium sized businesses: Cisco Business Edition 6000 •  LIMITED TIME – discounts for Midsize Business Solutions. WebEx Meetings. Sign up for Free •  Get unlimited meetings in HD video. Cisco Financing offers no payments or interest for 3 months •  Finance your entire Cisco Collaboration Solution at rates as low as 0% Collaboration User Group •  Join the Cisco Collaboration User Group. It is fast, easy and free. To take advantage of these offers, please visit our website here: http://www.cisco.com/go/CollaborationRoadshow
  73. 73. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 73 •  What: Enterprise-wide IM included in Unified Communications Manager (CUCM) license •  Eligibility: CUCM customers On-premises Presence & IM •  Who: All employees Even if not using voice/video •  On: Any device – Jabber IM client Win, Mac, iOS, Android, Blackberry, Web with Jabber SDK Cisco Confidential – Do Not Share Externally
  74. 74. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 74 Define your strategy and objectives Prioritize use cases and businesses processes Cisco is here to partner with you Design to support a complete strategy Gain influence with stakeholders
  75. 75. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 75 Thank you.
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