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Modern organizations are all about improving employee productivity and efficiency through effective collaboration and communication. Cisco IT defines collaboration as five pillars – social, video, ...

Modern organizations are all about improving employee productivity and efficiency through effective collaboration and communication. Cisco IT defines collaboration as five pillars – social, video, mobile, business apps/enterprise store and content.

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The New IT – Empowering Your Next Generation Workforce Presentation Transcript

  • 1. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11© 2012 Cisco and/or its affiliates. All rights reserved.Toronto, CanadaMay 30, 2013The New IT –Empowering Your NextGeneration WorkforceSheila JordanSVP, IT Communication & CollaborationTwitter: @CiscoSheila
  • 2. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCollaborationData Center / Virtualization / CloudVideoLeadership in the Core… Routing / Switching /Services, including Security and Mobility134Cisco Top 5 Priorities2Architectures for Business Transformation5
  • 3. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidentialthe IT investmentof the decadeCollaboration
  • 4. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialHow Cisco IT DefinesCollaboration…Secured CollaborationSocialExpertise and information location,proactive customer interactionContentText, voice, video that is mostrelevant to the user. Contextaware. Findability is key.VideoHigh-quality interaction fromanywhere, real time andofflineBus. Apps/StoreEasy and intuitive access totransactional systemsMobileSecure access to informationand people from any device,anywhere
  • 5. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco Collaboration PortfolioUnifiedCommunicationsTelepresenceCollaborationApplicationsCustomerCollaborationSERVICES
  • 6. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCLIENT OSSERVER ARCHITECTUREDEVICESAPPLICATIONS
  • 7. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential• Continuous Connectivity• Virtualization• SOA• Social Software• Employee Mobility• Real-Time Content,Video & Apps• Device Proliferation• Work Anywhere, Anytime• Globalization• Scale  Speed• Building Trust• Building Global Teams• Economic Pressures• Empowered Employees• Consumer-Like Capabilities• Video• Current Content- Email, PowerPoint• New Content- Blogs, wikis, discussion forumsTrends Driving CollaborationBusinessContentTechnologyMobility
  • 8. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialGrowthExperienceProductivityPositioning the IT Organizationto Execute for ValueCommunicationandCollaborationTechnologies&Cloud
  • 9. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialHow Cisco IT DefinesCollaboration…Secured CollaborationSocialExpertise and informationlocation, proactive customerinteractionContentText, voice, video that is mostrelevant to the user. Contextaware. Findability is key.VideoHigh-quality interaction fromanywhere, real time andofflineBus. Apps/StoreEasy and intuitive access totransaction systemsMobileSecure access to informationand people from any device,anywhere
  • 10. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialThe Communication and Collaboration Storythe right people,resources, andcontent at theright timemore effectivelyand efficientlyinternallyand externallyfrom allProductivity Growth InnovationWEBEX SOCIAL
  • 11. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialAPPLICATIONSAND SERVICESPERSONALIZATIONAND RELEVANCYENTERPRISESOCIAL SOFTWAREElements of Collaboration TransformationWEBEX SOCIALCISCO VIDEOCOMMUNICATION ANDCOLLABORATIONUnifiedCommunicationsConferencingEnterprise VideoBlogsForumsCommunitiesSearchContentWorkforceDataID MgmtPolicy MgmtTaggingDirectoryBusinessIntelligenceCRM/ERPHR SystemsManager ToolsMy ExpensesMy ApprovalsPersonalized and Relevant WorkspaceBUSINESS APPS
  • 12. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialAPPLICATIONSAND SERVICESPERSONALIZATIONAND RELEVANCYENTERPRISESOCIAL SOFTWAREBlogsForumsCommunitiesSearchContentWorkforceDataID MgmtPolicy MgmtTaggingDirectoryBusinessIntelligenceCRM/ERPHR SystemsWORKFORCE SERVICESManager ToolsMy ExpensesMy ApprovalsCISCO VIDEOCOMMUNICATION ANDCOLLABORATIONUnifiedCommunicationsConferencingEnterprise VideoCISCO VIDEO COMM ANDCOLLABORATIONAPPLICATIONSAND SERVICESPERSONALIZATIONAND RELEVANCYENTERPRISESOCIAL SOFTWARECISCO VIDEOCOMMUNICATION ANDCOLLABORATIONENTERPRISESOCIAL SOFTWAREPERSONALIZATION ANDRELEVANCYAPPLICATIONSAND SERVICESWebEx Social (Product)Integrated Cisco UCand PresenceMicro BloggingPersonal DashboardSocial TaggingPeople, Communities,InformationContent ManagementAdvanced SearchCommunity TeamSpaceBlogs, Wikis, ForumsDirectory ProfileApplications andServicesVideo:Cisco Showand ShareClick to Call, IM, Meet,Email
  • 13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialAdding“Social”EnterpriseTransactionalCapabilitiesWebEx Social – DifferentiationSALESFORCE ERP HRMSFINANCESYSTEMSWebEx SocialMy ExpensesManager ToolsMy ApprovalsCRM/ERPBusinessIntelligenceHR Systems
  • 14. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialDATA AGGREGATION LAYERCISCO NETWORK LAYEROn-Prem DataWeb 2.0 Data Multiway Metadata Video RepositoryTransactionalSystem DataDocumentRepositoryHR DataNETWORKSERVICESMedianet Policies Security TaggingWEB SERVICES LAYERRSS Video Wiki Blogs Forums Document MgmtAccess Transactional SOA App Ciscopedia TaggingEmail Calendar Meetings IMConferencing DirectoryDATA ACCESS POLICIES LAYER (entitlements, identity management, authentication)Search Grouping NotificationCOMMON APPLICATION SERVICES LAYERContent Exposure Collaboration TaggingWeb Services API toTransactional System (CRM, ERP)TRANSFORMATIONAL/UI LAYER (ANY DEVICE, ANYWHERE, ANYTIME)Directory Communities Integrated Workforce Experience PortalsCOLLABORATION APPLICATIONS LAYERCisco IT IntegratedCollaboration ArchitectureDEVICES LAYER Mobility TelePresence Desktop IP Communications
  • 15. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialPEOPLE WORK LIFE INTEREST• Business Work Groups• Enterprise Council• Product, Service• Project, Program• Support• Executive Metrics• WebEx Social for Women• Team Cisco Volleyball• Cisco Cancer SurvivorsCommunity Taxonomy and FiltersRESTRICTED• Job Role• Organization, Department• Customer, Partner, AccountOPEN PRIVATE
  • 16. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWebEx Social Home Page
  • 17. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWebEx Social Home Page
  • 18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWebEx Social Home Page
  • 19. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWhat Makes TheseCommunities Effective?Begin Withan End in MindStart with a specificproblem to solveMarry BusinessProcess WithSocial CollaborationRe-engineer workflowand processDrive BehaviorChangeThrough communicationand educationHave a PassionateOwner(s)Pushing on technology,process, and cultureMonitorEffectivenessand AdaptTangible business value
  • 20. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialWebEx Social Metrics (April 2013)Usage79K a month (18% Y/Y)68% visit weekly18K visit daily (105% Y/Y)Demographic44% Sales & Services28% Engineering58% Americas, 27% APJCPersonalisation7.6K added expertise9.1K used a mobile deviceSize10,969 Communities43% less than 10 users10% more than 100 usersPurpose30% Department / Org29% Project / ProgramMembership53% Restricted40% Open6% HiddenType329K Documents298K Posts246K Discussion message18K Community Blogs7K VideosMonthly Growth58K new pieces of content6% growth of Total28% users added contentUsers Communities Content68% visit weekly18K visit daily90% are small(< 100 members)28% users addcontent
  • 21. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialGoverning Community Growth15 37 72 96 141 2726061,0521,5832,6804,2575,1077,2869,27910,9690%10%20%30%40%50%60%70%80%90%100%Q1FY10Q2FY10Q3FY10Q4FY10Q1FY11Q2FY11Q3FY11Q4FY11Q1FY12Q2FY12Q3FY12Q4FY12Q1FY13Q2FY13Q3FY13(todate)1-10 members11-100101-1,0001,001-10,00010,000+Limited large opencommunities• Drive Users to theSiteRestrictions on CommunityCreation• User Training and BestPractice• Created DemandUsers free to create their own communities• Sharp increase in creation• Growth characterised by communitymembership <100 membersLimited Manual Request Click-to-Create
  • 22. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialHow Cisco IT DefinesCollaboration…Secured CollaborationSocialExpertise and informationlocation, proactive customerinteractionContentText, voice, video that is mostrelevant to the user. Contextaware. Findability is key.VideoHigh-quality interaction fromanywhere, real time andofflineBus. Apps/StoreEasy and intuitive access totransaction systemsMobileSecure access to informationand people from any device,anywhere
  • 23. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialIT Video StrategyIntegration ofPervasiveVideo Within theVirtualExperienceGlobalOfferingsIntegrationwithNon-CiscoDevicesBroadInteropCapabilitiesMultipleDeviceSupportTieredVideoEntireVideoLifecycle
  • 24. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialValue of Pervasive Video PortfolioImmersive andDesktop/Personal VideoChoice of life size,in person ordesktop endpointVideo StreamingVideo broadcast todesktop PCsUnifiedCommunicationsVideo calling, WebConferencing andInteroperabilityVideo SharingCreation andstoring of videocontent for easyand secure retrievalVirtual EventsEnd-to-endplanning andsupport for off-site,high profilemeetings• Enable effectiveCXO level decisionmaking• Build customerintimacy• Improve high costresourceproductivity• Increase SMEaccess with highimpact at low cost• Increasemanagementcommunicationefficiency• Reduceinterpretation• Improve retention• Low loss,time-shiftedcommunication• Enable large groupcollaboration• Communicateeffectively• Provide ad-hoc,low cost• Video capability toall employees• Reducetraining costs• Increase executivesinteraction withemployees• Informal messagingto broad audiences• Integratedwebcasting,breakoutsessions,discussions, etc.• Consistentexperience acrossall platforms• Reduction oftraditionalevent costs
  • 25. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential= FY’1110,000+ Endpoints= FY’1225,000+ Endpoints400 600500 8005000 90005600 15000Immersive#of units deployedCisco on Cisco Proves Pervasive VideoPersonalMultiPurposeWebEx
  • 26. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialVideo Enhances the CollaborationExperienceImprove EyeContact andInterpret BodyLanguageCollaborationand GlobalizationBuilds Humanizationand TrustStrengthensRelationshipsVIDEO
  • 27. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialVideo Is Booming—Everywhere100K Callsper QuarterImmersive2M Video StreamsServed To-DateUC Conferencing Over 200K IPPhonesInstalledVideo Sharing1.2M meetingsper quarterIM/JabberOver 160KUsersOver 6K UnitsDeployedVirtual Events85% savings forLarge EventsMovi PersonalIntegrated and Consistent User Experience
  • 28. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29050,000100,000150,000200,000250,000300,000350,000400,000450,000Immersive Desktop/PersonalGrowth of Video UsageNumberofCallsGrowth of Personal/DesktopQuickly Surpassed Immersive
  • 29. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco Video Metrics DashboardGlobal Deployment by Unit TypeUtilization Rates forPublic/Private RoomsBusiness Value Metrics
  • 30. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialVirtual Events ExperienceLive Streaming Experience Live Streaming Hosted within aWebEx Social CommunityModeratedChat WindowChat Window
  • 31. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco’s Company MeetingA Virtual Collaboration ExperienceMobileCollaboration(iOS and Android)Online Video andCollaboration(CiscoTV, Cisco Jabber,Cisco CDN)8000 Global Online Attendees 7 Telepresence SitesOver 450 Online Questions 5 Online Polls82 Digital Signage Endpoints with Live Video
  • 32. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialPraise for the VirtualEvents Experience“Kudos to the technology team for flawlessexecution.”“I want to thank everyone in the Global IPTV team foryour perfect execution of one of the most complexand ambitious virtual events ever held. Your tirelesswork is hugely appreciated.”“You are INCREDIBLE!!! From Dubai toParis, from CTV producer to IT Support,you have all done an AMAZING jobmaking this Global Sales Experiencehappen. This is the only company, theonly team that could pull it off.”“Virtual applause for all involved – thebest virtual experience yet!”
  • 33. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco IT Silo’d Collaboration 5 Years AgoEmail Same Time WebEx TelePresence Smartphone
  • 34. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialIndustry InfluencersGlobalization Consumerization of IT Any – Any - Any
  • 35. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco IT Collaboration PortfolioUnifiedCommunicationsTelepresenceCollaborationApplicationsCustomerCollaboration
  • 36. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco JabberIM / Presence, Voice, Video,Desktop ShareAny Device
  • 37. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialVoice Messaging VoiceCisco IT Users Connect to…Video Tele PresenceWebEx Conferencing Presence and IMCalendar Directory
  • 38. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialFrom Silo’d Collaboration to ConnectedExperiencesAnywhere on Any Device
  • 39. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco ITJabber Deployment of 4/28/13WebEx Connect &Jabber77M Chats / Month220K Audio Calls / MonthJabber Video: beginningstagesCurrent JabberDeploymentiPad: 5,500Windows: 16,000Mac: 15,000 (IM, VoiceOnly)
  • 40. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialHow Cisco IT DefinesCollaboration…Secured CollaborationSocialExpertise and informationlocation, proactive customerinteractionContentText, voice, video that is mostrelevant to the user. Contextaware. Findability is key.VideoHigh-quality interaction fromanywhere, real time andofflineBus. Apps/StoreEasy and intuitive access totransaction systemsMobileSecure access to informationand people from any device,anywhere
  • 41. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialMobile BYOD Strategy•Any TrustedDevice•IndustryStandardPlatforms•CiscoAnyConnectand MDM•PervasiveWireless andISEScaledArchitecture•BYOD-OnlySmartphonesand Tablets•Corporate andPersonalService•Strong Rules ofUseFlexible Liability•Globalrelationships•Pro-active costoptimizationstrategies•Industry-firstpricing modelsServiceProviders•DemandProgression•Enterprise andLOB Selection•FutureEnterpriseStoreRobust AppLifecycle•Self-ServiceContent•One to ManyInteractive•Traditional Oneto OneSocial Support•Simple andTargetedMessages•Event DrivenTiming•MultimediaPackagesProactiveCommunications
  • 42. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco IT BYOD ArchitectureDevicesiPhone TabletsAndroid BlackBerry Virtual Clients Desktop/NotebooksDevice Security Encryption Behavior Analysis Anti-Virus BackupConnectivity Service Providers External Wi-Fi Internal Wi-Fi WiredSecure Connectivity Cisco Access Control Server Cisco AnyConnect VPNNative Identity ManagementPolicy/Management Mobile Device Management Cisco Identity Services EngineDesktop Device ManagementApp Delivery SoftwareDeliveryCisco ACNSClientAppsPPTWord Excel Exchange ClearCaseDirectory BusAppsWebExSocialBlogs Meetings JabberWeb Apps PortalsLocalExchangeUnstructuredData Cache User ProfileDataProvisioning&ManagementCiscoEnterpriseStoreVXICisco technology
  • 43. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialMobile Devices (BYOD)Corporate Laptops (CYOD)82,559 31,321*7,365Corporate VXI Endpoints3,101Other15,987 32,780 11,222 834Cisco’s Any Device Landscape (April 30,2013)5,401* Apple Mac figure is adjusted down from last month due to some machines being counted more than once in error
  • 44. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45Rules of UseOur Rules1) Cisco IT can remote wipe your entiredevice, including personal data2) We will enforce a 4 digit PIN and 10minute timeout3) You need to call the helpdeskimmediately if you lose your deviceAll users must agree to theRules of Use when signing upfor serviceThere is no IT jargon – therules are simple for end-usersto understandCisco has a trade off betweenemployee trust and IT control
  • 45. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46Last year’s mobile datausage was eight times thesize of the Internet in 2000There will be more mobiledevices than people onearth by the end of 2012In 2016, the averagesmartphone will generate2.6 GB per month – 17xtoday’s averageTablets will generatealmost as much data in2016 as the entire globalmobile network in 2012By 2016, 71% of theworld’s mobile data will bevideo2012 Cisco Visual Networking Index
  • 46. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialIT Mobility CommunityWhere Mobile and Social ConvergeResults200 pages(75% reduction)Purpose-BuiltWorkflow33% highersatisfaction100% more devices47% more users53% fewer casesMetricsNew FeaturesClick to Chat(with a Help Desk expert)DiscussionsHot Topics33% lower per user costResults over two years
  • 47. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialSetting Up Your iPhoneSix steps fornovice andintermediateusersQuick Startguide foradvancedusers
  • 48. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialSix Easy Steps1. Initial Setup 2. Set Up Mobile Mail 3. Install AnyConnect4. Set Up AnyConnect 5. Configure AnyConnect 6. Install Apps
  • 49. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialExpectations from Future WorkforceCisco Connected World Technology Report -- Nov 2011(Interviews with 1400 college students, 1400 young professionals globally)People Are Falling In Love with Their Mobile Devices• Two-thirds of college students and more than half of young employees say a mobiledevice is the “most important technology in their lives”• Half say they would rather lose their wallet or purse than their mobile device• More than 3 of every 4 employees have multiple devices, and 1 in 3 employees usesat least 3 devices for workNew Workplace Currency: Convergence Is Expected• 1 in 3 college students and young employees want social media freedom, device flexibility,and work mobility over salary in accepting a job• More than 2 of 5 college students/young employees would accept a lower-paying job thathad more flexibility with regard to device choice, social media access, and mobility than ahigher-paying job with less flexibility• More than half of college students said that if a company bans access to social media, theywould either not accept a job offer or would join/find a way to circumvent corporate policy
  • 50. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialHow Cisco IT DefinesCollaboration…Secured CollaborationSocialExpertise and informationlocation, proactive customerinteractionContentText, voice, video that is mostrelevant to the user. Contextaware. Findability is key.VideoHigh-quality interaction fromanywhere, real time andofflineBus. Apps/StoreEasy and intuitive access totransaction systemsMobileSecure access to informationand people from any device,anywhere
  • 51. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialMarket ‘Buzz’ on App Stores!• Apple App Store• 775,000 apps• Downloads- 20bn in 2012- 40bn since launch- 328m onChristmas DayEnterpriseConsumer
  • 52. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialAccess to Storefront fromall OS & device typesPersonalised & userfriendly Store for all ITServicesTied to EnterpriseService ManagementAutomated and seamlessback-end serviceprovisioningPervasive EnterpriseSecurity(versions, enforcement,trusted devices)Cisco eStoreReEntitlement Approvals TaxonomyChargebackReportingDesktop SWMobileApps DesktopHWCollaborationServicesITInfrastructureMobileHWCisco eStore
  • 53. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54User Management (incl. Admin functions)What We Gain from our Cisco CloudPortal FoundationCategorizationSingle Location for Subscription MetricsApprovals & Approval ManagementUser EntitlementSingle Location for Service CatalogProvisioning Automation
  • 54. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55Software NetworkDevicesContentManagementTelepresence& VideoConferencingVideo - Live &On-DemandWebConferencingWebExSocialInstantMessagingEmail &CalendaringWeb Applications& AccountsWebEx SocialAppsMobileAppsDesktopSoftwarePartnerConnection(Extranet)Home & RemoteAccessCorporateNetworkIP Phones& VoiceSmartphones &TabletsPrintersLaptops &DesktopsStrategicInnovation &ProductValidationDatabaseHosting &ERPDatacenterComputingDatacenterNetworkCITEIS Application &Web ServicesDevices CollaborationSoftware &Apps NetworkIT Infrastructure &Platform ServicesCisco eStore – Service Taxonomy
  • 55. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialSoftware NetworkDevicesContentManagementTelepresence &VideoConferencingVideo - Live &On-DemandWebConferencingWebEx SocialInstantMessagingEmail &CalendaringWeb Applications& AccountsWebEx SocialAppsMobileAppsDesktopSoftwarePartnerConnection (Extranet)Home & RemoteAccessCorporateNetworkIP Phones& VoiceSmartphones & TabletsPrintersLaptops &DesktopsStrategicInnovation &Product ValidationDatabase Hosting& ERPDatacenterComputingDatacenterNetworkCITEIS Application & WebServicesDevices Collaboration Software & Apps NetworkIT Infrastructure &Platform ServicesService Taxonomy AlignmentRemedy SRMWebEx SocialCisco eStoreSupportCentralTaxonomy alignment&consistent experience
  • 56. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 57estore.cisco.com - Today
  • 57. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidentialestore.cisco.com - Future
  • 58. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 592H FY13Q2, FY13eStore (platform)CWP native UI reskinned• eStore for Mobile launch(V1)• Retire App Center• Webex Social Topic Pagesgo-liveImproving our ordering capabilities1H FY14eStore for WxSOn boarding Services & Offerings** Uncommitted – analysis work in progressVirtualDesktopOfficeExtend•IaaS•PaaSMobileApps• Infra Provisioning• IaaS & PaaS +• Storage Automation**WebExConferencingJabber forWindows & iPadDesktopSoftware** Jabber forAndroid &iPhonePlanning in progress• eStore for Mobile V2 & V3**• eStore upgrade to CP 10.0**• eStore for WxSimprovements **• Retire App Fridge **Detailed planning &prioritization underway forFY14.
  • 59. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco EasyApps@Work
  • 60. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialEasyApps DeliveredALLEMPLOYEESCisco Maps (pilot)Cisco TravelNetwork (CTN)CompletedActivities -LearningCPC Plan & GoalsCurrentRegistrations –LearningFind LearningHotel DirectoryMy CasesMy EmploymentInfoMy EmploymentInfoMy ExpensesMy ExpensesMy PTOMy PTOMy StockMy Team PTO(pilot)My TimecardsSupport CentralTopic DestinationsWorkplaceLocationsWorld ClockPERSONACMMC (CiscoMgmt MetricsCenter)Manager ToolsManagementCentralMy ApprovalsMy ApprovalsMy TeamFUNCTIONALEngineering BugSocialELT QualityMetricsProduct QualitySales – MyBookingsSales – MyCommissionsSales – My SalesNotificationsSales – SERequests &Assignments
  • 61. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialQ4 FY13 CommitmentsNew ApplicationsAll EmployeesCisco eStore (pilot)Fixed Asset ManagementMy Stock (GA)Workplace LocationsPersonaMy TeamFunctionalELT Quality MetricsEnhancementsAll EmployeesMy Cases (bug fix)My Timecards (add’l countries)Support Central (menu automation)Workplace Locations (Book Conf Rms)PersonaMy Approvals (add’l systems, proxy)My Team (deep links)Manager Tools (tool tips)FunctionalEngineering Bug Social (test/release)Product Quality (executive metrics)
  • 62. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialEasyApps – Employee ExperienceApps and experiences for anydeviceSmartphonesTabletsLaptops andPCs
  • 63. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 64My ExpensesProvidesemployees witheasy access toPTO balancesand simplifiedrequest processSimplifies theexpense processand allows forintegratedworkflow frommultiple systemsMy Paid Time OffQuick access toonline supportinformationprovides ease ofuse and results incost savings forsupportSupport Central
  • 64. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialEasyApps Productivity Savings3 Clicks 6 Clicks15ClicksRequesting PTO Assigning Bugs24Steps
  • 65. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialHow Cisco IT DefinesCollaboration…Secured CollaborationSocialExpertise and informationlocation, proactive customerinteractionContentText, voice, video that is mostrelevant to the user. Contextaware. Findability is key.VideoHigh-quality interaction fromanywhere, real time andofflineBus. Apps/StoreEasy and intuitive access totransaction systemsMobileSecure access to informationand people from any device,anywhere
  • 66. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialVision for Content at CiscoHighly EffectiveSearchSimple, IntuitiveWay to ShareInformation“My Content”EverywhereInformationComes to Me –Integration intoWorkflowsMake Content Work for Me!
  • 67. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialContent MetadataContent OverviewContent Consumption (Web, Mobile, Applications)Content StorageContentCreationContentPublishingContentFindabilityContentManagement
  • 68. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialContent Management & Access - ServicesContentCreationDocumentsTech WritersMarketingVideosPublishingAdobeEng. ProcessMarketingFindabilitySearchTopicV-SearchContentMgmtDocumentumEDCSWebEx SocialCleanup &ArchiveAccess &MobilityContentVirtualizationWebEx FilesWebEx Social
  • 69. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialSearch is not a technology, it’s a process
  • 70. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialEffective Content FindabilityGarbage In, Garbage OutStructure the data forFindability“onomies and ologies”Powerful and flexibleSearch EngineTweak and TuneResults
  • 71. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  • 72. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential1995 2005 20122000Source: Cisco IBSG, 2013Web 1.0 +2.0InternetSolutions(until 2010)Collaboration(2012): 2.6BInformationSharing Transactions Interactions CollaborationCisco’s Productivity JourneyFY95 Through FY12
  • 73. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialSo what was this worth to Cisco…and howdid we calculate the benefits?Cisco FY2012 Benefits (Gross) = $2,811M$662M$1,107M$82M$959M• Avoid travel• Reduce real estate• Reduce support costs• Scale expertise• Increase customer intimacy• Enhance executive communication• Create newrevenue streams• Reduce travel downtime• Reduce commuting• Find people faster• Find information faster• Shorten sales cycle• Speed time to market• Reduce delays indecision makingThe Key Drivers of Cisco Collaboration ValueReducecosts toimproveprofitabilitySave timeto increaseefficiencySpeedprocess toincreaseagilityTransformbusiness toincreasegrowthSource: Cisco IBSG, 2013
  • 74. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCisco Collaboration Initiatives:Quantified FY12 Benefits and CostsInitiative FocusFY12 Benefits,$ MillionFY12 Costs,$ MillionCompanywide Collaboration Foundation $1,575 $189.5Sales $611 -Services $151 $11.9Engineering $439 $0.4Supply Chain, Operations, IT and HR - -Corporate Communications, Marketing, Other $35 -Total $2,811 $201.8In FY12, Cisco Achieved $2.6B in Net Benefits from Collaboration SolutionsNet Benefit = $2.8B - $202M = $2.6BBenefits ~14X CostsWith CollaborationFoundation in Place,Incremental Costs Very LowSource: Cisco IBSG, 2013
  • 75. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialLeadershipBeyondTechnology
  • 76. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialLeadership Beyond Technology• WebEx Social• Video• Unified Communications• TelePresence• Instant Messaging• Access to transformational systems• Security• Print• Scalable,integratedprocesses• Servicesframework• Business value• Leadership• Changemanagement• Governance• Transforming howwe workProcess CultureTechnology
  • 77. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialCommunications and CollaborationSteering CommitteeThe C & C Cross-Functional Steering Committee drivesinnovation and success in communication and collaboration at CiscoSheila JordanITCo-chairJim GrubbGMCCCo- chairMarisaChancellorITGlennSchleicherServicesRick HutleyIBSGKris CowlesEngrBenjaminRenaudEngrKevin ScottGMCCLancePerryITJohn GrahamSE SalesKathrynMcTigheCommsColinSewardITVishakhaRadiaEngrJenniferCheungSalesBailey SzetoITChrisBodlovicHRLeslieMcKnewLegalBill BraggProducts/ServicesSamBurroughInternalCommsRandyJewellITBob MerryHRJackieMcCormackGMCC
  • 78. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialMETRICSSUSTAINABLE VALUEEight Steps to CollaborationDevelop your vision (3 to 5 years)1Develop an “enterprise” architecture approach2Deliver key foundational prerequisites:Employee directoriesPervasive security—single sign-onUnified communications3Assemble accountable cross-functional business leadership team4Identify critical business opportunities or “pain points” (develop value hypotheses)5Create an annual integrated technology roadmap (deliver every 90 days)6Deliver value-added business applications that “surprise and delight”7Need both “top down” and “bottom up” sponsorship8Change ManagementPolicyGovernanceCommunications
  • 79. Complete Your Paper“Session Evaluation”Give us your feedback and youcould win 1 of 2 fabulous prizesin a random draw.Complete and return yourpaper evaluation form to theroom attendant as you leavethis session.Winners will be announcedtoday.You must be present to win!..visit them at BOOTH# 100
  • 80. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 81Thank you.