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Remote Agents - Technical and Management Considerations

by on Jan 29, 2013

  • 682 views

As consumers adopt self-service and on-line channels to meet their banking transaction needs, they also continue to use the physical branch network and expect a high quality, high touch ...

As consumers adopt self-service and on-line channels to meet their banking transaction needs, they also continue to use the physical branch network and expect a high quality, high touch

experience in the branch. Banks are challenged not only to meet, but to exceed customers' service expectations at branch. Attend this session to hear how banks around the world are using new branch models and collaboration technologies to optimize services delivery cost, delight customers and increase sales.

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Remote Agents - Technical and Management Considerations Remote Agents - Technical and Management Considerations Presentation Transcript