Cisco Pervasive Conferencing where Voice, Video and Web Meet

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TelePresence is now WebEX enabled. With the expansion of virtual teams, and the increased number of mobile road warriors it can be nearly impossible to get everyone on your team together in a room at the same time. Communication technologies such as TelePresence and WebEX can help but what happens when you need to join these tools together to accommodate a last minute change in plans. Let us introduce you to Cisco Pervasive Conferencing. Pervasive Conferencing is an industry leading standards - based approach that brings together the three most common communication tools used in the business workplace today; voice, video and web collaboration.

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Cisco Pervasive Conferencing where Voice, Video and Web Meet

  1. 1. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11© 2012 Cisco and/or its affiliates. All rights reserved.Toronto, CanadaMay 30, 2013PervasiveConferencingWebex Enabled TelePresenceAndrew BellTechnical Marketing EngineerCollaboration Technology Group
  2. 2. Agenda• Introductions and Housekeeping• Solution Overview (and Updates)• Scheduling and User Experience• Detailed Architecture• Deployment• Roadmap• Existing OneTouch (1.0) customers• References
  3. 3. TelePresence and WebEx Working Together• Live, face-to-face communicationexperience over the network• Share content• Personal, desktop, multipurpose,integrated, and immersive endpoints• Meet anytime, anywhere, in real time• Deliver presentations, showdocuments, and demonstrateapplications• Pass meeting control or control aremote desktopCisco TelePresence Cisco WebEx
  4. 4. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 4Cisco TelePresence WebEx Integration• Integrate Cisco TelePresence and Cisco WebEx into one solution• Attend meetings using the most accessible collaboration technology• Improve user experience and productivity• OBTP TelePresence and WebEx• Simplified schedulingIntegrating the two solutions
  5. 5. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 5Cisco TelePresence Enabled WebEx• Two way video & audio with TelePresence Server (TS) or TelePresence MCU forconferencing• Easy scheduling with TMS and Cisco Outlook Productivity Tool (PT)• Any TelePresence endpoint registered to CUCM or VCS• One Button to Push/OneTouch to join TelePresence with WebEx• Two way data content sharing• Audio via SIP/IP, or PSTN audio including third party TSP Audio providers• WebEx Meeting Center and mobile clients• VCS Expressway to WebEx CloudMain features
  6. 6. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 6Cisco TelePresence WebEx OneTouchSolution overviewUnified CMTMS TMSXECTS / TXH.323EndpointsEX, MX,SX, C series99xxTS / MCUAll othersVCS-C VCS-EWebEx ClientOBTPAudio, Video, andPresentation over SIPScheduling in Outlook with WebEx PT, WebEx mailboxor via TMS Smart Scheduler or admin bookingSIP MediaH.323SIP TLS
  7. 7. Updates & Current Positioning• WebEx in the Cloud (not on premise)• Meeting Center and TelePresence scheduled meetings (no adhoc)• MCU or TP Server required• WebEx Audio or Certified Telephony Service Provider only• 4 Scheduling Options• US Interconnect
  8. 8. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8Steps to SuccessBe Cautious: Engage the Assessment 2 Quality (A2Q) process early to ensure yourcustomer meets the requirementsBe Patient: Production capabilities will be rolled out in the cloud incrementally: e.g. NorthAmerica, WebEx Audio, TSP Audio, additional geographies, etc.Be Thorough: Review solution release notes and other documentation to ensure that allstakeholders fully understand known caveats and considerations
  9. 9. Solution Pricing• No additional charge for WebEx and TelePresence working together• Standard WebEx host licensing required. Customer must order a zerodollar SKU for provisioning• TMS WebEx scheduling Feature License Key also required, zerodollar cost• Standard VCS Expressway Traversal Licensing, one traversal perconcurrent TelePresence with WebEx meeting• For Microsoft Exchange & Outlook scheduling, standard TMSExtension for Microsoft Exchange (TMSXE) 3.0 or higher for numberof endpoints with Exchange Mailboxes to be scheduled• Productivity Tool (PT) is free of charge, available from customer’sWebEx site• A2Q – Assessment 2 Quality process will be requiredNew$0!!
  10. 10. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 10OneTouch Solution ComponentsProduct Product model Min. Software versionWebEx Meeting Center T28.10(Plus lock-down version T28)CUCM CUCM 8.6.2 or 9.0VCS VCS-C, VCS-E X7.2.2TMSTMS Extensions for ExchangeTMS Provisioning EngineTMSTMSXETMSPETMS 14.2TMSXE 3.1 optionalTMSPE 1.1 optionalTelePresence MCU 8510, 8420*, 5300 series, 4500series, 4501, & 4200 series*4.4TelePresence Server 8710, 7010 3.0***TelePresence Endpoints Any supported by MCU or TS All (focused testing**)WebEx Outlook Plug-in PT For OneTouch Meetings With T28.10WebEx Mobile Clients iPad & iPhone (iOS) WebEx Client 4.5 for iOS* SD only** TX, CTS, EX, SX, MX, C, 8900, 9900, Jabber*** Does not yet support DTMF (no TSP audio support)
  11. 11. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11Scheduling andUser Experience
  12. 12. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 12Scheduling and User Experience• Outlook with Exchange using WebEx Productivity Tool plug-in, Windows only initially• TMS new Web Smart Scheduler• WebEx Scheduling Mailbox; Any mail client sending invite via Microsoft Exchange withTelePresence rooms and a Scheduling mailbox to mark the meeting as OneTouch• TMS Admin Booking Interface available to any user with TMS account (mostly for helpdesk)Four options for scheduling a meetingWith asynchronous scheduling, only the organizer receives emailwith details, they then have to cut/paste to send to other participantsSynchronousAsynchronous
  13. 13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 13Scheduling and User ExperienceWebEx Productivity Tool• Add participants, rooms,subject and body in usualfashionScheduling Option #1
  14. 14. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 14Scheduling and User Experience• Add participants, rooms,subject and body in usualfashion• The TelePresence Roomsfinder makes adding roomseasyWebEx Productivity ToolScheduling Option #1
  15. 15. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15Scheduling and User ExperienceWebEx Productivity Tool• Add participants, rooms,subject and body in usualfashion• The TelePresence Roomsfinder makes adding roomseasy• Include dial-in ports forpeople to join from Jabberor EX SeriesScheduling Option #1
  16. 16. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 16Scheduling and User ExperienceWebEx Productivity Tool• Add participants, rooms,subject and body in usualfashion• The TelePresence Roomsfinder makes adding roomseasy• Include dial-in ports forpeople to join from Jabberor EX Series• WebEx Select by default,option to change passwordor other optionsScheduling Option #1
  17. 17. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 17Scheduling and User Experience• New tool replacing the existing TMS Web scheduler• Browser based, tested on PC and Mobile devices including iPad or iPhone• Part of TMS Provisioning Engine (TMSPE)TMS Smart SchedulerScheduling Option #2
  18. 18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 18Scheduling and User ExperienceScheduling a New meetingsTMS Smart SchedulerScheduling Option #2
  19. 19. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 19Scheduling and User ExperienceEnable the meeting for WebexTMS Smart SchedulerScheduling Option #2
  20. 20. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 20Scheduling and User Experience• For any Email client connecting to Exchange, including Outlook for Mac, iPad or mobilephone clients, or Outlook Web Access• To schedule, organizer creates invite with TelePresence rooms/resources, participantsand includes WebEx Scheduling Mailbox• WebEx Scheduling Mailbox is an Exchange Mailbox designated in TMSXE to addWebEx OneTouch to any TelePresence Meeting• Can be any name (e.g., Add WebEx or OneTouch). TMSXE keeps this mailbox empty,allowing overlapping scheduling• A-synchronous scheduling, only the organizer receives email with details, has tocut/paste into invite for other participantsWebEx Scheduling MailboxScheduling Option #3
  21. 21. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 21Scheduling and User ExperienceWebEx Scheduling MailboxScheduling Option #3
  22. 22. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 22Scheduling and User ExperienceWebEx Scheduling MailboxScheduling Option #3
  23. 23. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 23Scheduling and User ExperienceTME Admin BookingScheduling Option #4
  24. 24. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 24Scheduling and User ExperienceConfirmation Emails Received for WebEx, TP, and OneTouchEmail ReceivedBy HostEmail ReceivedBy ParticipantWeb Scheduler Prod. Tools Web Scheduler Prod. ToolsWebEx OnlyMeetingWebEx Web Scheduler Used• Text Only email• WebEx Host email(Can be Suppressed)• Text Only CalInviteWebEx Web Scheduler Used• Text Only email• Text Only CalInviteTP OnlyMeetingTMS Web Scheduler Used• HTML Email• WebEx Host email(Can be Suppressed)• HTML Email TMS Web Scheduler Used• HTML Email• HTML Email CalInviteOneTouchMeetingTMS Web Scheduler Used• HTML Email• WebEx Host email(Can be Suppressed)• HTML Email TMS Web Scheduler Used• HTML Email• HTML Email Calinvite
  25. 25. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 25Scheduling and User ExperienceOneTouch meetingsScheduling OptionAllParticipantsreceive info ininitial inviteOrganizerreceives email,cut/paste to allparticipantsSet TPOptionsRequirementsOutlook for Windows &Productivity Tool ✔ ✔Outlook for Windows 2007or 2010 + TMSXE 3.1Outlook for Mac by addingWebEx Scheduling Mailboxto invite✔Outlook 2011 for Mac +TMSXE 3.1Mobile devices or standardemail clients or OWA, withWebEx Scheduling Mailbox ✔Any email client to MSExchange + TMSXE 3.1TMS Web Smart Scheduler✔ ✔Any Web Browser + TMS-PE
  26. 26. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 26Scheduling and User ExperienceConfirmation emailClick to join WebExWebEx meeting detailsSIP and H.323 dial-indetails for non-OBTPTelePresence endpointsAudio dial in detailsfor WebExScheduled TelePresenceendpoints
  27. 27. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 27Scheduling and User Experience4 layout options on TS for single screen endpointsUser experience with TelePresence ServerTelePresence User’sPerspective• One WebEx user visible at a time ( )• If WebEx user is active speaker they are shown inlarger active speaker window (applies to layouts 1-3)• The last speaking WebEx user is visibleContent from TP system orWebEx sent on separatechannel via BFCP, TIP or H.2391 23 4Up to9 PiPsUp to16 PiPs
  28. 28. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 28Scheduling and User Experience• ActivePresence view ofTelePresence endpoints seen ( ),when TelePresence endpoint is theactive speaker• Video of the active speaker fromTelePresence Server:Video: qCIF to 720pContent: TS2.3 XGATS3.0 XGA to 720p• Video resolution may downgrade topreserve best experience for allUser experience with TelePresence ServerWebEx User’sPerspective
  29. 29. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 29Scheduling and User Experience• WebEx Meeting Center full screen “Theater View”User experience with TelePresence ServerWebEx User’sPerspectiveWhen TelePresence endpointis active speakerWhen WebEx user is active speakerTP Endpoint(s)never shown intheater thumbnails
  30. 30. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 30Scheduling and User ExperienceUser experience with MCUTelePresence User’sPerspective• Over 50 layout options on the MCU:• One WebEx user visible at a time• If WebEx user is active speaker they are shown inlarger active speaker window. The last speakingWebEx user is visible.Content from TP system orWebEx sent on separatechannel via BFCP or H.239
  31. 31. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 31Scheduling and User Experience• Full screen view of actively speakingTelePresence endpoint seen ( )• Video of the active speaker fromTelePresence MCU:Video: qCIF to 720pContent: XGA to 720p ?• Video resolution may downgrade topreserve best experience for allUser experience with MCUWebEx User’sPerspective
  32. 32. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 32Scheduling and User Experience• WebEx Meeting Center full screen “Theater view”User experience with MCUWebEx User’sPerspectiveWhen TelePresence endpointis active speakerWhen WebEx user is active speakerTP Endpoint(s)never shown intheater thumbnails
  33. 33. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 33Scheduling and User Experience• Automatic content sharing between all WebEx andtelepresence endpoints• Sharing from WebEx supports the ball being grabbed by a user,or ball being passed by host• Host ID published in welcome screen allowing remote user toreclaim host role• TelePresence user uses usual process to start data sharing,TelePresence endpoint automatically ‘grabs’ the ball to startpresentingOneTouch Data Sharing Experience
  34. 34. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 34Scheduling and User Experience• The OneTouch welcome screen isdisplayed on dedicated data-share monitoror as PiP for single screen• Provides notification to TelePresenceusers that WebEx is connected• Displays WebEx meeting info and WebExparticipants list• Admin option in T29 planned to disablewelcome screen as content is maximizedby default, creating non desired userexperience for single screen endpointsOneTouch welcome screen for TelePresence endpoints
  35. 35. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 35Scheduling and User ExperienceWithout content being shared
  36. 36. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 36Scheduling and User ExperienceWith content sharing
  37. 37. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 37Scheduling and User Experience• Will there be a Welcome screen like on the current WebEx OneTouch?Yes, with minor changes for improved usability. Short term solution till all participants and WebEx info is available ontouch displays with XCCP in CY14.• Will there be an integrated list of participants?Not in the OneTouch 2.0 release, planned for follow up shortly after the OneTouch 2.0 FCS with XCCP betweenTelePresence MCU or TelePresence Server and WebEx. Note this is change from OneTouch 1.x version• What about Mobile devices?WebEx mobile clients like iPad & iPhone support two way video and data share. (iPad/iPhone support shortly after FCS)• What about iPad clients, should they use Jabber or WebEx?Jabber Video for iPad connects to TelePresence MCU or TS as if another TelePresence endpoint. iPad users with bothJabber Video & WebEx clients can decide on best way to join meeting depending on location and client featuresOneTouch welcome screen FAQs
  38. 38. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 38DetailedArchitecture
  39. 39. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 39Detailed Architecture• Endpoints can be registered to CUCM or VCSEndpointsEndpoint Type OBTPAutomaticConnectCTS, TX SeriesEX/MX/SX/C Series registered to CUCMEX/MX/SX/C Series registered to VCSJabber, MXP-Series, T-Series, or Third partyWebEx Meeting Center or Mobile ClientsClick toLaunch
  40. 40. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 40Detailed ArchitecturePreferred ArchitectureCall ControlAlso supported with VCS onlyUnified CMCTS / TXH.323EndpointsEX, MX,SX, C series99xxTS / MCUAll othersVCS-C VCS-EWebEx ClientTMSOtherEndpointsEX, MX,SX, C seriesTS / MCUVCS-C VCS-EWebEx ClientTMSSIP MediaH.323SIP TLS
  41. 41. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 41Detailed Architecture• WebEx AudioWebEx provided audio bridges, small share of WebEx customers. Position WebEx Audio for a singlevendor solution. Can be VoIP or PSTN Connection.• Telephony Service Provider (TSP) Audio provided by Service ProvidersAudio bridges provided by different SP’s around the world including BT, Qwest, Intercall, etc. TSP isintelligent link between WebEx cloud and audio bridge providing advanced features.Highest percentage of WebEx customers use this option.• WebEx Cloud Connect AudioNew WebEx offering for large enterprise customer with SIP trunk between customer prem and WebExaudio datacenter. Available in Summer 2013.• Third party audio (without TSP)SP audio bridge services without TSP link, where WebEx and Audio are not linked during call, nor iscallback service provided. Not OneTouch supported – do NOT position.Audio options
  42. 42. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 42Detailed Architecture• OneTouch 2.0 with WebEx audio via VoIP (SIP based via Expressway) or PSTNwhere required by in-country rules• TSP Audio with MCU only in this release• TSP partners; Level 3, PGI, BT, InterCall, Verizon, Arkadin plan to test in Cisco labfor certification starting in Q2CY13Status of TSP testing to be posted on IWE page• If your customer’s TSP not in listDuring A2Q process get TSP involvedGet TSP partner to be certified in Cisco AST labMinor integration development required by TSPNeed 1 month to plan, develop and schedule test• TelePresence Server using TSP & CCA audio is not supported, planned mid CY2013Audio options
  43. 43. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 43Detailed Architecture• With OneTouch 2.0 the TelePresence bridge always calls out to WebEx for video and audio.TMS tells the bridge when & what to dial.• WebEx audio customers supported with TelePresence MCU and TelePresence Server withaudio over SIP/IP via Expressway (WebEx mixes audio for PSTN call-in users).• TSP audio support only on TelePresence MCU with OneTouch 2.0.Two legs (ports) from TelePresence MCU:1) Video & Content via SIP though Expressway2) Audio via PSTN Gateway.• TelePresence Server to support TSP audio is planned 2HCY13. Likely Conductor required• TSP audio support is planned for both CUCM (ISR with digital trunks using MGCP or SIP) orVCS (GW 3201 and MSE 8321) registered ISDN gateways.• TSP Audio customers have to check with their Audio Service Provider for OneTouch TSPfeature capability.Audio options
  44. 44. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 44Detailed ArchitectureOneTouch 2.0 with audio via PSTNUnified CMMCUVCS-C VCS-EWebEx ClientVideo, andPresentationover SIPSIP MediaH.323SIP TLSPSTNAudio viaPSTN gatewayVVVVVoice GatewayAudioGateway can beMGCP, SIP,H.323, SCCP etc
  45. 45. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 45Detailed ArchitectureOneTouch 2.0 with TSP audioUnified CMMCUVCS-C VCS-EWebEx ClientVideo, andPresentationover SIPSIP MediaH.323SIP TLSPSTNVVVVVoice GatewayAudioGateway can beMGCP, SIP,H.323, SCCP etc BT, Intercall,Verizon, etc.TSP Link
  46. 46. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 46Detailed ArchitectureOneTouch 2.0 with WebEx audio (SIP)Unified CMMCUVCS-C VCS-EWebEx ClientAudio, Video, andPresentation over SIPSIP MediaH.323SIP TLS
  47. 47. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 47Detailed Architecture• How to address MeetingPlace integration questions?Our plans are to offer audio via the WebEx Meeting Server premise based offering in addition to WebEx orTSP audio. No plans for supporting TSP with the existing MeetingPlace products. OneTouch integrationwith WebEx on-premise product is planned for CY14*.• Is WebEx Cloud Connect supported?It is planned to support Cloud Connect customers with audio and video from customers site to WebEx inmid CY13 after Cisco production deployment.• What about WebEx node ASR?WebEx node on ASR does not support OneTouch meetings. WebEx node can still be used for nonOneTouch meetings.Audio solutions FAQs
  48. 48. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 48Behind the Scenesfor Scheduling
  49. 49. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 49Detailed Architecture1) PT on send getsWebEx InfoScheduling – synchronous with productivity tool (PT)TMS TMSXE2) PT thengets TP Info4) Info sent back to PT topopulate invite5) Invite sent to exchange.Accept/Reject6) Sync Meeting (EWS API)3) TMSXE schedulesvia TMS Booking APIExchangeOutlook WebEx
  50. 50. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 50Detailed Architecture• On sending the invite, PT connects to WebEx first for scheduling WebEx meeting. PTthen connects to TMSXE for TelePresence scheduling. TMSXE schedules and updatesTMS via the Booking API.• PT gets meeting details from both WebEx and TMSXE to add to Outlook invite beforesending to Microsoft Exchange.• Invite goes to MS Exchange to be accepted/rejected by standard acceptance resourcerules. Invite is also copied to any additional recipients.• TMSXE will see invite from Exchange and process as a meeting scheduled byProductivity Tools.• Organizer may receive email from both WebEx and TMS based on admin settingsconfirming the meetingScheduling – synchronous with productivity tool (PT)Non Exchange or non PT Outlook users can use TMS SmartScheduler or WebEx Scheduling Mailbox method
  51. 51. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 51Detailed Architecture1) Invite TP endpoints andWebEx Resource mailboxScheduling – asynchronous using WebEx mailboxTMS TMSXE4) Schedule WebEx5) Send WebExdetails to TMS6) Send confirmation email2) If accepted, meetingsync with EWS3) TMSXE schedulesvia TMS Booking APIExchangeOutlook WebEx
  52. 52. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 52Detailed Architecture• TMSXE, for Exchange only, will add WebEx to a TelePresence scheduled meeting byincluding the WebEx Scheduling Mailbox in the invite sent to Exchange.• Admin defines mailbox resource name, e.g. onetouch@example.com.• Can be used by any client supported by Microsoft Exchange including Outlook 2011 forMac, iPad, mobile phones, or Outlook Web Access.• No option to set additional TelePresence Conference dial-in ports, or change defaultsusing this method• Email to organizer a few seconds/minutes later confirms both WebEx and TelePresenceresources available. Details have to be cut/paste to same invite or another invite formeeting participants.Scheduling – asynchronous using WebEx mailbox
  53. 53. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 53Detailed Architecture1) Books meeting viaSmart SchedulerScheduling – asynchronous using Smart SchedulerTMSUser WebEx3) Send WebExdetails to TMS2) Schedule WebEx4) TMS sendsemail to organizer• Users login to Smart Scheduler hosted by TMSPE (required)
  54. 54. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 54Detailed ArchitectureMust enable these services for OneTouch scheduling:• TMS 14.2 or higher with WebEx Configured (Multiple WebEx sites supported)• PT user can’t change WebEx site in this release, set by WebEx Site• TMSXE 3.1 if using Exchange integration including Productivity Tool, installed oncompanion server (TMS Core and Extensions are not recommended virtualized onsame server)• TMSXE standard licensing/keys which includes booking API enabled plus newOneTouch license feature key• TMSXE includes support for WebEx Scheduling Mailbox• TMS web based Smart Scheduler requires TMS Provisioning Engine (TMSPE) on TMSServer, no additional licensing for just Smart Scheduler. Find-Me or other PE featuresrequire their licensing feature keysScheduling – required services
  55. 55. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 55Deployment
  56. 56. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 56Deployment• All communications between customer on-prem and WebEx are encrypted via VCS asper Ciscos Minimum Encryption Standard requirements.• Customers WebEx-facing VCS-E shall present a TLS certificate signed by a trustedCertificate Authority.• Self-signed certificates cannot be used.• For details on how to configure a client/server certificate, refer to the "Certificate creationand use with Cisco VCS Deployment Guide" at the following location:• https://www.cisco.com/en/US/docs/telepresence/infrastructure/vcs/config_guide/Cisco_VCS_Certificate_Creation_and_Use_Deployment_Guide.pdfSecurity considerations
  57. 57. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 57Deployment• North America only at FCS, California and Texas• EMEA and APAC WebEx Datacenters supporting OneTouch interconnections planned for1HFY14• Any concerns from international customers on this should contact OneTouch TME’s, seeIWE page for contact infoWebEx considerations
  58. 58. Deployment• The bandwidth required to send OneTouch Telepresence video is higher.• SVC technology is used in the client software and uses multilayer framesto send video and allows the receiving client to automatically select thebest possible resolution to receive video.• Actual bandwidth used is less then the maximum and is variable.WebEx Clients Bandwidth InformationExperience Resolution Max bit rate(send)Max bit rate(receive)High Definition (HD) 720p (1280x720) 3.0 Mbps 2 MbpsHigh Quality (HQ) 360p (640x360) 1.5 Mbps 1 MbpsStandard Quality 180p (320x180) 500 kbps 500 kbps6 thumbnails 90p N/A 500 kbps1 thumbnail 90p 50 kbps N/AWebExNetworkBandwidthWhite Paperhttp://www.webex.com/pdf/wp_bandwidth.pdf
  59. 59. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 59Deployment• In TMS, you can select the maximum WebEx participant bandwidth:• In addition you can limit WebEx video at the site level (see WebEx site administratorguide) to HQ video or lower resolution.Bandwidth from On-Premise to WebEx
  60. 60. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 60Configuration & Troubleshootinghttp://preview.cisco.com/en/US/docs/telepresence/cts_admin/webex_solutions/guide_2.0/cts_webex_trbl.htmlTroubleshooting• Contents• Verifying and Testing• Cisco WebEx Site Administration Online Help• Troubleshooting Tips• Problems with Scheduling a Meeting• Problems with Starting or Joining a Meeting• Problems During a Meeting• Managing System Behavior• Managing the Cisco WebEx Video View Window
  61. 61. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 61Existing WebExCustomers
  62. 62. Existing WebEx Customers• Existing customers may need to be migrated to a different cluster which might useslightly different dial-in numbers for meetings. Impact minimal.• Customers using meetings hosted in US, but with a high volume abroad may experienceminor delays in VoIP and video abroad. A cloud feature - Global Distributed Meetingscan not be enabled for OneTouch. Impact minimal.• Provisioning of the new OneTouch feature must be done in maintenance windows.Impact miniscule.
  63. 63. Existing OneTouch (1.0) Customers• Existing customers using OneTouch 1.0 with CTMS & CTS-Man need to start planningfor migration to OneTouch 2.0 TelePresence infrastructure• No plans to support OneTouch 2.0 features with CTS-Man or CTMS• TMP Discount Program for CTS-Man to TMS, and CTMS to TelePresence Serverplanned
  64. 64. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 64Roadmap
  65. 65. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 65Roadmap• WebEx Network Based Recording (NBR)• WebEx Custom Session Types (Restricts WebEx features)• Telephony Service Provider (TSP) Audio with TelePresence Server• Training Center, Event Center, Sales CenterOnly Meeting Center clients in this release.• WebEx Meetings (New WebEx Service)• WebEx Meeting Server premised based solution• White-boarding or uploading file for sharingNo Plans to support MeetingPlace Audio or ASR WebEx NodeFeatures planned for future release - WebEx
  66. 66. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 66RoadmapOneTouch 2.0 roadmap and beyondUncommitted Roadmap• PT Scheduling for Mac• TMS Scheduling Enhancements• WebEx Meetings• Event Center & Training Center• WebEx Android Client• WebEx Meeting Server• Unified participant list• Mute Controls• White-boarding or uploading file for sharing• OneTouch with Ad-Hoc meeting• Service Provider delivered TelePresenceB2B serviceOneTouch 2.1 (2HCY13)• TSP Audio with TP Server• Conductor Scheduling• PT Time zone enhancement• PT UE enhancements (Collapsiblewindow + TMS port scheduling limits)• Network-based Recording via WebEx• Custom Session Types• Cloud Connected Audio• Global WebEx DatacenterConnectivity (EMEA & APACOneTouch 2.0 (1HCY13)• Synchronous Scheduling with ProductivityTool( PT) for Windows Outlook• TMS User/Admin Scheduling• WebEx Scheduling Mailbox• Two-way HD video & XVGA content sharing• WebEx Meeting Center PC, Mac, iOS*clients• Cisco TP endpoints (CTS, TX, EX, SX, MX,C Series) & OBTP• Jabber & MXP dial-in• WebEx Audio with both MCU and TP Server• TSP Support with MCU• Third party EP dial-in support* iOS with 2 way video - July’13
  67. 67. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 67References
  68. 68. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 68References• Social Collaboration Community OneTouch Page;http://iwe.cisco.com/web/ctgs/products/infrastructure/conferencing-and-gateways/webex-onetouch• Internal Collateral on CEC/TP and WebEx pages• OneTouch 2.0 Playbook with pricing and how to order slides• AM and Customer facing slideshttp://wwwin.cisco.com/telepresence/webex-one-touch.shtmlhttp://wwwin.cisco.com/voice/products/conferencing/telepresence_webex/• VoD, Scheduling Options for OneTouch (Flash Tutorial)http://iwe.cisco.com/web/view-post/post/-/posts?postId=301400071• Ask-WebExandTP@cisco.com alias setup for the field and customers to ask questionsWhere to find more info
  69. 69. Complete Your Paper“Session Evaluation”Give us your feedback and you could win1 of 2 fabulous prizes in a random draw.Complete and return your paperevaluation form to the room attendantas you leave this session.Winners will be announced today.You must be present to win!..visit them at BOOTH# 100
  70. 70. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 70Thank you.Thank you.

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