This presentation will give a product update on unified communications. It will discuss: the market definition of unified communications, and Cisco’s product portfolio and deployment models.

1. New Product Update for
Unified Communications—
Commercial Segment
Johnny Jagroo, PhD
Collaboration CSE

2. Agenda: Market Definition
Medium Business
Product Portfolio
Solutions Overview
Deployment Models
#CiscoPlusCA

3. Market Definition

4. Medium Business (100–1000) Typical Profile
#CiscoPlusCA

5. Mid-Market Customer Buying Behavior
Medium businesses typically adopt IT in 3 waves…
 Wave 1 ~ Build out basic infrastructure
 PCs, High-Speed Internet, Anti-virus, Business Productivity Apps
 Wave 2 ~ Connecting the enterprise
 LAN/Server, WLAN, e-Commerce, Firewall, Network Security, Document Mgmt,
Business Intelligence Apps
 Wave 3 ~ Extending the enterprise (leveraging the network)
 IP PBX, WAN, VPN, Fibre Channel SAN, CRM, ERP, etc…
#CiscoPlusCA

6. Cisco Unified CM, Business Edition
Product Portfolio
Mid-Market (1-1000) Umbrella Brand
Unified Communications Manager Business Edition
Unified CMBE Unified CMBE Unified CMBE
3000 5000 6000
New Platform Existing New Platform
(Purpose Built Appliance) (UCS C200M2)
(MCS 7890)
Platform
(MCS 7828) 1000 users
300 users
500 Users
Foundational UC Complete
Operational Advanced Unified Collaboration
simplicity, Essential Communications
features, Value Voice , Video, Full feature set, H/W
pricing Unified Messaging, redundancy, VMware
Mobility virtualization
#CiscoPlusCA

7. Small and Mid-Sized Business Call Processing Portfolio
Unified CMBE 6000
• Features/Solution Complexity
IPT – Unified Communications -
Unified CMBE 5000
Collaboration
Unified
CMBE
3000
75 - 150 150 -225 225 -300 300-375 375-450 450-750 #CiscoPlusCA
0-75

8. Unified CM Business Edition –
Platform Comparison Layout
` Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000
Users Supported 300 500 1000
Appliance Based Yes (MCS 7890) Yes (MCS 7828) No
Single Office Solution X X X
Distributed Deployment X X
Centralized Deployment X X X
Total Sites Supported in a Centralized Deployment 10 20 50
Appliance Based Call Control X X X
Optional Survivability X X
Optional Clustering Limited
Integrated Voice Mail X X X
Integrated Voice Gateway X
Optional Integrated Messaging X X
Tele-worker Support X X X
Small Business, Business Edition,
Required Partner Specialization Advanced UC
Advanced UC Advance UC #CiscoPlusCA

9. Unified CM Business Edition – Feature Comparison Layout
CMBE 3000 CMBE 5000 CMBE 6000
Basic Telephony
Features   
39XX, 69XX, 79XX, 89XX,
3905, 6901, 6911, 6921, 6941, 39XX, 69XX, 79XX, 89XX,
Phone support 6961, 7937, CIPC, CUC-RTX
99XX, Softclients, mobile
99XX, Softclients, mobile clients
clients
Basic Mobility (SNR)   
Basic Security   
Redundancy Cold Standby SRST 
Advanced Telephony
Features  
Advanced Voicemail  
Advanced Mobility  
Video  
Presence Requires external server 
#CiscoPlusCA
Contact Center Requires external server 

10. Medium Business
Solutions - Overview

11. Unified CMBE 3000 Highlights
• IP PBX
Solution in- •Scalability up to
• Voicemail
• Low TCO 300 users and 10
a-box • Voice
Gateway
sites
Easy setup • Faster Set up
• Simple • Preinstalled using
and smooth Intuitive
Management (vs. Preloaded)
standard
configuration
migration files
• Voice Messaging
• Localized
Professional • Auto Attendant
Dial Plans • Cisco Jabber*
• Single Number
feature set • Emergency • Click to Call*
Reach
Calling
• Extension Mobility
*

12. Unified CMBE 3000 Purpose Built
Appliance - MCS 7890
External MoH
Network Port
source
Serial Port
Power ON
Front View 2 integrated T-1/E-1 Rear View 2 USB ports for SW
gateway ports.
upload/keyboard
Purpose built appliance with integrated voice gateway
Factory installed, ready for configuration right out of the box
Support for wall mounting and rack mounting.
Onboard DSPs for hardware-based conferencing and transcoding media resources
Cisco 300 series and Catalyst 2960 series recommended for switching infrastructure

13. Unified CMBE 3000 - First Time Setup Wizard
Default IP: 192.168.1.250
User: admin
Password: BE-3000
Manual or Automatic Silent Setup
through Spreadsheet

14. Unified CMBE 3000 - Simplified Moves, Adds and
Changes

15. Unified CMBE 3000 - Drawer Menu Content

16. Unified CMBE 3000 - Voicemail and Auto
Attendant
• Voice Mail support – Send, Retrieve, Reply,
Forward, Manage Receipts
• Auto Attendant provides ―Virtual Receptionist‖
feature
• Separate menu support for business and closed
hours, no support for different menus for holidays
• Handles up to 12 simultaneous calls to
Voicemail and Auto Attendant

17. Unified CMBE 3000 - Integrated Mobility
Roaming your building
•Extension Mobility
•Reach Me Anywhere, Single voice mailbox
Allows voice call continuity inside and outside
On the go
office up to four external clients
Preserves enterprise call coverage services
•Desktop pickup and Cell Phone pickup
Device Mobility between desktop and Home office
mobile phone
Soft Client Support

18. Unified CMBE 3000 - PSTN Breakout
Central
IP WAN
Site Remote
Site
VG224
PoE switch
CMBE 3000
ISR 2901
PSTN Long PSTN TEHO
Distance
 Local PSTN Breakout at remote sites
 Necessary requirement for country's providing emergency
services using a PSAP collocated in trunk area for a Gateway.
 Necessary requirement for country's having strict regulations on
Toll By pass for PSTN (no TEHO).

19. Unified CMBE 3000 - Country Support
• United States • Australia
• India • United Kingdom
• China • Germany
• Canada • Spain
• France • Italy
• Russia • Saudi Arabia
• Brazil • Mexico
You can upload country pack for countries other than US, India and Canada during
First Time Setup or upgrades via country pack installation.
Dial Plans, Localized Administration, Country specific Tones

20. Unified CMBE 3000 - Additional Features
Multi Site Deployment: One Central, up to 9 Remote, Teleworkers
Simplified CAC configuration within sites
Translation rule support for calls originating from both PSTN and IP Phones
Hardware-based Media Resources for 10 xCode and 24 conference streams
Software-based Media Resources for MTP and Annunciator
BLF Indicators for basic Presence status
ISR 2901 gateway configuration generated by Unified CMBE 3000

21. Cisco Unified CM
Business Edition 5000

22. Unified CM Business Edition 5000 Overview
• Consolidates Enterprise class UC Manager with Integrated
Messaging and Integrated Mobility on a single hardware platform
Scalability • 500 users across 20 sites
• Do Not Disturb, Intercom, Call Recording, and Silent
Advanced telephony features Monitoring
Redundancy • SRST in the central as well as remote sites
Advanced messaging options • Speech recognition, voicemail to email, speech to text.
Advanced security • Both signaling and media encryption
Integration with Cisco • Unified Presence and Unified Contact Center Express
Products
End Point Support • IP phone and Unified Client and mobility portfolio support

23. Unified CMBE 5000 8.x Update
• Next generation 7828-I5 server support
• Multiple upgrade paths
• Export un-restricted images available
• Unified Messaging With Unity
Connection
• Cisco CIUS and Cisco Jabber Client
(desktop and phone) support
• Direct connection from Unified CMBE
5000 to mobile clients without proxy
server (CUMA)

24. Cisco Unified CM
Business Edition 6000
#CiscoPlusCA

25. Unified CMBE 6000 Overview
• Consolidates Call control, mobility,
advanced messaging , rich media presence
and contact center capabilities on a single Benefits
server.
• Supported on Unified Computing System
 Lower TCO
• Based on market-leading VMware vSphere  Increased Agility
ESXi
• Ensure performance, reliability,  Investment
management and high availability Protection
• Scale up to 1000 users & 100 Contact
Center Agents
UCS C200 M2
26

26. Unified CMBE 6000—Key Components
Improved Scalability, Redundancy, and application co-residency
• Specific combination of core UC applications on
UCS to support medium business requirements
– Cisco® UCM +
Cisco Unity® Connection + Cisco Unified Presence +
Cisco Unified Contact Center Express
• Hardware platform - Cisco Unified Computing
System™ C200 M2 1RU Rack Server Cisco Unified CM +
• Virtualization - VMware ESXi 4.0 Cisco Unity Connection +
Cisco Unified Presence +
• Capacity - 1000 users, 100 Contact Center Cisco Contact Center Express
Agents More Co-resident Apps
• Full featured enterprise class application co-
residency with redundancy
– Cisco UCS x2 or Cisco UCS + MCS 78xx (as back-up)

27. Unified CMBE 6000—Software Architecture

28. Unified CMBE 6000—Value Proposition
Example: 500 users
Dial tone, voicemail and Presence, 10% are Contact Center Agents, HW
redundancy
8 non-virtualized rack servers required for UC
OPEX
CAPEX
 Reduced Rack & Floor Space (36%)
 Reduced Server Count (50-75%)
 Reduced Power/Cooling
 Reduced Network Ports (50+%)
 Fewer Servers to Manage (50-75% less)
 Reduced Cabling (50+%)
 Reduced Maintenance/Support Costs (~20%)

29. Unified CMBE 6000 - Highly Availability
• Optional fully redundant
deployment model
• 2nd Server provides back-up
 Server hardware redundancy
for Call Processing application
 Supports MCS and UCS as
back-up servers
• Support for Unified Survivable
Remote Site Telephony
 Remote site PSTN failover

30. Unified CMBE 6000 8.6.x update
Improved Scalability, Redundancy, and application co-residency
• Video Enhancements – 894x and Native
Tandberg E20, EX, C series endpoint
support
• Desktop Presentation Sharing from
Tandberg Endpoints
• Cisco Jabber Client Support – desktop and Multi-App Platform
mobile Cisco Unified CM +
Cisco Unity Connection +
• Cisco CIUS support Cisco Unified Presence +
Cisco Contact Center Express +
• Reduced TCO – CUWL Bundle Option Unified Mobility
• Simplified Ordering
 CUWL Bundle (single top level SKU)
 Simplified for UCL Bundle (single top level SKU)

31. Deployment Models
#CiscoPlusCA

32. Cisco Unified CM Business
Edition 3000
#CiscoPlusCA

33. Unified CMBE 3000 Deployment Model
Unified CMBE 3000 ISR 2901
with
Integrated gateway
PSTN
PoE Switch
Edge Router
PoE Switch Edge Router
IP WAN
IP Phones Analog
GW(VG224) Remote Site
Analog
Phones
Central Site 871 VPN
Router
Tele-worker
PSTN
IP LAN
IP WAN

34. Unified CMBE 3000 Deployment
Unified CMBE 3000
with SPA8800
FXO
Integrated gateway FXS
PSTN
Analog SIP PoE Switch
GW/VG224 SIP
Analog PoE Switch CUBE Lite
Phones IP WAN CUBE Lite
SPA8800 FXO Remote Site
89xx FXS
IP Phones
PC Attendant
Client 871 VPN
Router
Tele-worker
PSTN Central Site
IP LAN
IP WAN
SIP

35. Cisco Unified CM
Business Edition 5000
#CiscoPlusCA

36. Unified CMBE 5000 Deployment Model
Single Site/Campus
Application
Server
The single-site model: (optional)
• Cisco Unified CM and Cisco
Unity Connection on the Cisco Unified CM,
same hardware platform Business Edition 5000
located at a single site or SRST-Enabled
campus Voice Gateway
• No telephony services
provided over an PSTN
IP WAN
PSTN
IP LAN
IP WAN

37. Unified CMBE 5000 Deployment Model
Multi-Site Centralized Call Processing
Application
Server
(optional) SRST-Enabled
PSTN Voice Gateway
Cisco Unified CM,
Business Edition 5000
IP WAN Remote Site 1
SRST-Enabled
Voice Gateway
SRST-Enabled
Voice Gateway
Headquarters
Remote Site 2
PSTN
IP LAN
Tele-worker …
Up to 19 Remote Sites
IP WAN

38. Unified CMBE 5000 Deployment Model
Distributed Call Processing - CMBE to CMBE
Application
Server
(optional)
AS Site 1 Cisco Unified CM,
AS Site 2
Application Server
Business Edition 5000
(optional)
PSTN SRST-Enabled
Cisco Unified CM, Voice Gateway
Business Edition 5000
IP WAN
SRST-Enabled
Voice Gateway AS Site 3
Cisco Unified CM,
Business Edition 6000
PSTN
IP LAN SRST-Enabled
IP WAN Voice
Gateway

39. Unified CMBE 5000 Deployment Models
Distributed Call Processing – Unified CM to CMBE
Application
Server
Headquarters (optional)
AS Site 1 Cisco Unified CM,
Applications Business Edition 5000
(VMail, IPCC, MP…)
Unified CM PSTN SRST-Enabled
cluster Voice Gateway
IP WAN AS Site 2
Application
Server
(optional)
Cisco Unified CM,
Business Edition 5000
PSTN SRST-Enabled
Voice
IP LAN Gateway
IP WAN

40. Cisco Unified CM
Business Edition 6000
#CiscoPlusCA

41. Unified CMBE 6000 Deployment Models
Single Site/Campus Deployment Model
Cisco Unified CM,
Business Edition 6000
IP
2nd UCS C200
server for
redundancy
 Capacity: PSTN
Up to 1,000 users.
Up to 1,200 endpoint devices

42. Unified CMBE 6000 Deployment Models
Multi-Site Centralized Call Processing
Cisco Unified CM, Branch
Business Edition 6000 1
Central
Site
2nd UCS C200 .
.
server for
redundancy
IP WAN
.Branch
49
PSTN
 Capacity:
 Same as Single Site/Campus
 Redundancy: Up to 49 Remote Sites
 Same as with Single Site/Campus
 Sites:
 Up to 50 total sites

43. Unified CMBE 6000 Deployment Models
Distributed Call Processing Remote Sites can
be a CMBE or
Cisco Unified CM,
Business Edition 6000 Unified CM
deployment
IP WAN Regional
Regional
Site B
Site A
PSTN
Regional
Site N
 Capacity Per Site:
Same as Single Site/Campus
 Redundancy Per Site:
Same as Single Site/Campus

44. Unified CMBE 6000 Deployment Models
Clustering over WAN (CoW)
≤ 80 ms RTT
Cisco Unified CM, Distance Cisco Unified CM
Business Edition 6000 Subscriber Instance
Site IP WAN
Site
1 2
PSTN
 Clustering over the WAN (CoW) for call processing
 Capacity: 1,000 users/1,200 endpoint devices
 Redundancy:
 Two UCS C200 nodes deployed at site 1 for Unified Presence, Unity Connection, and Unified Contact Center
Express redundancy
 UCS C200 node deployed at site 2 for high availability of Unified CM call processing. Alternatively an MCS server
can be deployed at site 2.

45. Summary
#CiscoPlusCA

46. Unified CM Business Edition –
Platform Comparison
Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000
Users Supported 300 500 1000
Appliance Based Yes Yes No
Single Office Solution X X X
Distributed Deployment X X
Centralized Deployment X X X
Total Sites Supported in a Centralized Deployment 10 20 50
Appliance Based Call Control X X X
Optional Survivability X X
Optional Clustering Limited
Integrated Voice Mail X X X
Integrated Voice Gateway X
Optional Integrated Messaging X X
Tele-worker Support X X X
Required Partner Specialization Small Business, Advanced UC Business Edition, Advance UC Advanced UC

47. Unified CM Business Edition –
Feature Comparison
CMBE 3000 CMBE 5000 CMBE 6000
Basic Telephony Features   
3905, 6901, 6911, 6921, 6941, 6961, 7937, 39XX, 69XX, 79XX, 89XX, 99XX, 39XX, 69XX, 79XX, 89XX, 99XX,
Phone support CIPC, CSF (CUCI-RTX) Softclients, mobile clients Softclients, mobile clients
Basic Mobility (SNR)   
Basic Security   
Redundancy Cold Standby SRST 
Advanced Telephony Features  
Advanced Voicemail  
Advanced Mobility  
Video  
Presence Requires external server 
Contact Center Requires external server 

48. Matching the Right Solution to Customer Needs
• Price vs. Features
 Unified CMBE 3000/5000/6000
• System Uptime/High Availability
 Unified CMBE 6000
 Unified CMBE 5000 with Unified SRST
• High Availability with Advanced UC and/or Contact
Center capabilities
 Unified CMBE 5000 integrated with UCCX
 Unified CMBE 6000
• Expansion Plans
 Unified CMBE 6000 if customer is likely to grow from 450 to
600 users in near future

49. To Learn More Visit
 www.cisco.com/go/cmbe3000
 www.cisco.com/go/cmbe5000
 www.cisco.com/go/cmbe6000
 www.cisco.com/go/srnd

50. We value your feedback.
Please be sure to complete the Evaluation Form for this session.
Access today’s presentations at cisco.com/ca/plus
Follow @CiscoCanada and join the #CiscoPlusCA conversation