Product Update for Unified Communications

New Product Update forUnified Communications—Commercial Segment Johnny Jagroo, PhD Collaboration CSE

Agenda: Market Definition Medium Business Product Portfolio Solutions Overview Deployment Models #CiscoPlusCA

Market Definition

Medium Business (100–1000) Typical Profile #CiscoPlusCA

Mid-Market Customer Buying BehaviorMedium businesses typically adopt IT in 3 waves… Wave 1 ~ Build out basic infrastructure  PCs, High-Speed Internet, Anti-virus, Business Productivity Apps Wave 2 ~ Connecting the enterprise  LAN/Server, WLAN, e-Commerce, Firewall, Network Security, Document Mgmt, Business Intelligence Apps Wave 3 ~ Extending the enterprise (leveraging the network)  IP PBX, WAN, VPN, Fibre Channel SAN, CRM, ERP, etc… #CiscoPlusCA

Cisco Unified CM, Business EditionProduct Portfolio Mid-Market (1-1000) Umbrella Brand Unified Communications Manager Business Edition Unified CMBE Unified CMBE Unified CMBE 3000 5000 6000 New Platform Existing New Platform (Purpose Built Appliance) (UCS C200M2) (MCS 7890) Platform (MCS 7828) 1000 users 300 users 500 Users Foundational UC Complete Operational Advanced Unified Collaboration simplicity, Essential Communications features, Value Voice , Video, Full feature set, H/W pricing Unified Messaging, redundancy, VMware Mobility virtualization #CiscoPlusCA

Small and Mid-Sized Business Call Processing Portfolio Unified CMBE 6000• Features/Solution Complexity IPT – Unified Communications - Unified CMBE 5000 Collaboration Unified CMBE 3000 75 - 150 150 -225 225 -300 300-375 375-450 450-750 #CiscoPlusCA 0-75

Unified CM Business Edition –Platform Comparison Layout` Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000Users Supported 300 500 1000Appliance Based Yes (MCS 7890) Yes (MCS 7828) NoSingle Office Solution X X XDistributed Deployment X XCentralized Deployment X X XTotal Sites Supported in a Centralized Deployment 10 20 50Appliance Based Call Control X X XOptional Survivability X XOptional Clustering LimitedIntegrated Voice Mail X X XIntegrated Voice Gateway XOptional Integrated Messaging X XTele-worker Support X X X Small Business, Business Edition,Required Partner Specialization Advanced UC Advanced UC Advance UC #CiscoPlusCA

Unified CM Business Edition – Feature Comparison Layout CMBE 3000 CMBE 5000 CMBE 6000 Basic Telephony Features    39XX, 69XX, 79XX, 89XX, 3905, 6901, 6911, 6921, 6941, 39XX, 69XX, 79XX, 89XX, Phone support 6961, 7937, CIPC, CUC-RTX 99XX, Softclients, mobile 99XX, Softclients, mobile clients clients Basic Mobility (SNR)    Basic Security    Redundancy Cold Standby SRST  Advanced Telephony Features   Advanced Voicemail   Advanced Mobility   Video   Presence Requires external server  #CiscoPlusCA Contact Center Requires external server 

Medium BusinessSolutions - Overview

Unified CMBE 3000 Highlights • IP PBX Solution in- •Scalability up to • Voicemail • Low TCO 300 users and 10 a-box • Voice Gateway sites Easy setup • Faster Set up • Simple • Preinstalled using and smooth Intuitive Management (vs. Preloaded) standard configuration migration files • Voice Messaging • Localized Professional • Auto Attendant Dial Plans • Cisco Jabber* • Single Number feature set • Emergency • Click to Call* Reach Calling • Extension Mobility *

Unified CMBE 3000 Purpose BuiltAppliance - MCS 7890 External MoH Network Port source Serial Port Power ON Front View 2 integrated T-1/E-1 Rear View 2 USB ports for SW gateway ports. upload/keyboard Purpose built appliance with integrated voice gateway Factory installed, ready for configuration right out of the box Support for wall mounting and rack mounting. Onboard DSPs for hardware-based conferencing and transcoding media resources Cisco 300 series and Catalyst 2960 series recommended for switching infrastructure

Unified CMBE 3000 - First Time Setup Wizard Default IP: 192.168.1.250 User: admin Password: BE-3000 Manual or Automatic Silent Setup through Spreadsheet

Unified CMBE 3000 - Simplified Moves, Adds andChanges

Unified CMBE 3000 - Drawer Menu Content

Unified CMBE 3000 - Voicemail and AutoAttendant• Voice Mail support – Send, Retrieve, Reply, Forward, Manage Receipts• Auto Attendant provides ―Virtual Receptionist‖ feature • Separate menu support for business and closed hours, no support for different menus for holidays• Handles up to 12 simultaneous calls to Voicemail and Auto Attendant

Unified CMBE 3000 - Integrated Mobility Roaming your building•Extension Mobility•Reach Me Anywhere, Single voice mailbox Allows voice call continuity inside and outside On the go office up to four external clients Preserves enterprise call coverage services•Desktop pickup and Cell Phone pickup Device Mobility between desktop and Home office mobile phone Soft Client Support

Unified CMBE 3000 - PSTN Breakout Central IP WAN Site Remote Site VG224 PoE switch CMBE 3000 ISR 2901 PSTN Long PSTN TEHO Distance  Local PSTN Breakout at remote sites  Necessary requirement for countrys providing emergency services using a PSAP collocated in trunk area for a Gateway.  Necessary requirement for countrys having strict regulations on Toll By pass for PSTN (no TEHO).

Unified CMBE 3000 - Country Support • United States • Australia • India • United Kingdom • China • Germany • Canada • Spain • France • Italy • Russia • Saudi Arabia • Brazil • MexicoYou can upload country pack for countries other than US, India and Canada duringFirst Time Setup or upgrades via country pack installation. Dial Plans, Localized Administration, Country specific Tones

Unified CMBE 3000 - Additional Features Multi Site Deployment: One Central, up to 9 Remote, Teleworkers Simplified CAC configuration within sites Translation rule support for calls originating from both PSTN and IP Phones Hardware-based Media Resources for 10 xCode and 24 conference streams Software-based Media Resources for MTP and Annunciator BLF Indicators for basic Presence status ISR 2901 gateway configuration generated by Unified CMBE 3000

Cisco Unified CMBusiness Edition 5000

Unified CM Business Edition 5000 Overview • Consolidates Enterprise class UC Manager with Integrated Messaging and Integrated Mobility on a single hardware platform Scalability • 500 users across 20 sites • Do Not Disturb, Intercom, Call Recording, and Silent Advanced telephony features Monitoring Redundancy • SRST in the central as well as remote sites Advanced messaging options • Speech recognition, voicemail to email, speech to text. Advanced security • Both signaling and media encryption Integration with Cisco • Unified Presence and Unified Contact Center Express Products End Point Support • IP phone and Unified Client and mobility portfolio support

Unified CMBE 5000 8.x Update• Next generation 7828-I5 server support• Multiple upgrade paths• Export un-restricted images available• Unified Messaging With Unity Connection• Cisco CIUS and Cisco Jabber Client (desktop and phone) support• Direct connection from Unified CMBE 5000 to mobile clients without proxy server (CUMA)

Cisco Unified CMBusiness Edition 6000 #CiscoPlusCA

Unified CMBE 6000 Overview • Consolidates Call control, mobility, advanced messaging , rich media presence and contact center capabilities on a single Benefits server. • Supported on Unified Computing System  Lower TCO • Based on market-leading VMware vSphere  Increased Agility ESXi • Ensure performance, reliability,  Investment management and high availability Protection • Scale up to 1000 users & 100 Contact Center Agents UCS C200 M2 26

Unified CMBE 6000—Key ComponentsImproved Scalability, Redundancy, and application co-residency• Specific combination of core UC applications on UCS to support medium business requirements – Cisco® UCM + Cisco Unity® Connection + Cisco Unified Presence + Cisco Unified Contact Center Express• Hardware platform - Cisco Unified Computing System™ C200 M2 1RU Rack Server Cisco Unified CM +• Virtualization - VMware ESXi 4.0 Cisco Unity Connection + Cisco Unified Presence +• Capacity - 1000 users, 100 Contact Center Cisco Contact Center Express Agents More Co-resident Apps• Full featured enterprise class application co- residency with redundancy – Cisco UCS x2 or Cisco UCS + MCS 78xx (as back-up)

Unified CMBE 6000—Software Architecture

Unified CMBE 6000—Value Proposition Example: 500 users Dial tone, voicemail and Presence, 10% are Contact Center Agents, HW redundancy 8 non-virtualized rack servers required for UC OPEX CAPEX  Reduced Rack & Floor Space (36%)  Reduced Server Count (50-75%)  Reduced Power/Cooling  Reduced Network Ports (50+%)  Fewer Servers to Manage (50-75% less)  Reduced Cabling (50+%)  Reduced Maintenance/Support Costs (~20%)

Unified CMBE 6000 - Highly Availability• Optional fully redundant deployment model• 2nd Server provides back-up  Server hardware redundancy for Call Processing application  Supports MCS and UCS as back-up servers• Support for Unified Survivable Remote Site Telephony  Remote site PSTN failover

Unified CMBE 6000 8.6.x update Improved Scalability, Redundancy, and application co-residency• Video Enhancements – 894x and Native Tandberg E20, EX, C series endpoint support• Desktop Presentation Sharing from Tandberg Endpoints• Cisco Jabber Client Support – desktop and Multi-App Platform mobile Cisco Unified CM + Cisco Unity Connection +• Cisco CIUS support Cisco Unified Presence + Cisco Contact Center Express +• Reduced TCO – CUWL Bundle Option Unified Mobility• Simplified Ordering  CUWL Bundle (single top level SKU)  Simplified for UCL Bundle (single top level SKU)

Deployment Models #CiscoPlusCA

Cisco Unified CM BusinessEdition 3000 #CiscoPlusCA

Unified CMBE 3000 Deployment Model Unified CMBE 3000 ISR 2901 with Integrated gateway PSTN PoE Switch Edge Router PoE Switch Edge Router IP WANIP Phones Analog GW(VG224) Remote Site Analog Phones Central Site 871 VPN Router Tele-worker PSTN IP LAN IP WAN

Unified CMBE 3000 Deployment Unified CMBE 3000 with SPA8800 FXO Integrated gateway FXS PSTN Analog SIP PoE Switch GW/VG224 SIPAnalog PoE Switch CUBE LitePhones IP WAN CUBE Lite SPA8800 FXO Remote Site 89xx FXS IP Phones PC Attendant Client 871 VPN Router Tele-worker PSTN Central Site IP LAN IP WAN SIP

Unified CMBE 5000 Deployment ModelSingle Site/Campus Application ServerThe single-site model: (optional)• Cisco Unified CM and Cisco Unity Connection on the Cisco Unified CM, same hardware platform Business Edition 5000 located at a single site or SRST-Enabled campus Voice Gateway• No telephony services provided over an PSTN IP WAN PSTN IP LAN IP WAN

Unified CMBE 5000 Deployment ModelMulti-Site Centralized Call Processing Application Server (optional) SRST-Enabled PSTN Voice Gateway Cisco Unified CM, Business Edition 5000 IP WAN Remote Site 1 SRST-Enabled Voice Gateway SRST-Enabled Voice Gateway Headquarters Remote Site 2 PSTN IP LAN Tele-worker … Up to 19 Remote Sites IP WAN

Unified CMBE 5000 Deployment Model Distributed Call Processing - CMBE to CMBE Application Server (optional) AS Site 1 Cisco Unified CM, AS Site 2 Application Server Business Edition 5000 (optional) PSTN SRST-Enabled Cisco Unified CM, Voice Gateway Business Edition 5000 IP WAN SRST-Enabled Voice Gateway AS Site 3 Cisco Unified CM, Business Edition 6000PSTNIP LAN SRST-EnabledIP WAN Voice Gateway

Unified CMBE 5000 Deployment Models Distributed Call Processing – Unified CM to CMBE Application Server Headquarters (optional) AS Site 1 Cisco Unified CM, Applications Business Edition 5000 (VMail, IPCC, MP…) Unified CM PSTN SRST-Enabled cluster Voice Gateway IP WAN AS Site 2 Application Server (optional) Cisco Unified CM, Business Edition 5000PSTN SRST-Enabled VoiceIP LAN GatewayIP WAN

Unified CMBE 6000 Deployment ModelsSingle Site/Campus Deployment Model Cisco Unified CM, Business Edition 6000 IP 2nd UCS C200 server for redundancy  Capacity: PSTN Up to 1,000 users. Up to 1,200 endpoint devices

Unified CMBE 6000 Deployment ModelsMulti-Site Centralized Call Processing Cisco Unified CM, Branch Business Edition 6000 1 Central Site 2nd UCS C200 . . server for redundancy IP WAN .Branch 49 PSTN Capacity:  Same as Single Site/Campus Redundancy: Up to 49 Remote Sites  Same as with Single Site/Campus Sites:  Up to 50 total sites

Unified CMBE 6000 Deployment ModelsDistributed Call Processing Remote Sites can be a CMBE or Cisco Unified CM, Business Edition 6000 Unified CM deployment IP WAN Regional Regional Site B Site A PSTN Regional Site N  Capacity Per Site: Same as Single Site/Campus  Redundancy Per Site: Same as Single Site/Campus

Unified CMBE 6000 Deployment ModelsClustering over WAN (CoW) ≤ 80 ms RTT Cisco Unified CM, Distance Cisco Unified CM Business Edition 6000 Subscriber Instance Site IP WAN Site 1 2 PSTN Clustering over the WAN (CoW) for call processing Capacity: 1,000 users/1,200 endpoint devices Redundancy:  Two UCS C200 nodes deployed at site 1 for Unified Presence, Unity Connection, and Unified Contact Center Express redundancy  UCS C200 node deployed at site 2 for high availability of Unified CM call processing. Alternatively an MCS server can be deployed at site 2.

Summary #CiscoPlusCA

Unified CM Business Edition –Platform Comparison Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000Users Supported 300 500 1000Appliance Based Yes Yes NoSingle Office Solution X X XDistributed Deployment X XCentralized Deployment X X XTotal Sites Supported in a Centralized Deployment 10 20 50Appliance Based Call Control X X XOptional Survivability X XOptional Clustering LimitedIntegrated Voice Mail X X XIntegrated Voice Gateway XOptional Integrated Messaging X XTele-worker Support X X XRequired Partner Specialization Small Business, Advanced UC Business Edition, Advance UC Advanced UC

Unified CM Business Edition –Feature Comparison CMBE 3000 CMBE 5000 CMBE 6000 Basic Telephony Features    3905, 6901, 6911, 6921, 6941, 6961, 7937, 39XX, 69XX, 79XX, 89XX, 99XX, 39XX, 69XX, 79XX, 89XX, 99XX, Phone support CIPC, CSF (CUCI-RTX) Softclients, mobile clients Softclients, mobile clients Basic Mobility (SNR)    Basic Security    Redundancy Cold Standby SRST  Advanced Telephony Features   Advanced Voicemail   Advanced Mobility   Video   Presence Requires external server  Contact Center Requires external server 

Matching the Right Solution to Customer Needs • Price vs. Features  Unified CMBE 3000/5000/6000 • System Uptime/High Availability  Unified CMBE 6000  Unified CMBE 5000 with Unified SRST • High Availability with Advanced UC and/or Contact Center capabilities  Unified CMBE 5000 integrated with UCCX  Unified CMBE 6000 • Expansion Plans  Unified CMBE 6000 if customer is likely to grow from 450 to 600 users in near future

To Learn More Visit www.cisco.com/go/cmbe3000 www.cisco.com/go/cmbe5000 www.cisco.com/go/cmbe6000 www.cisco.com/go/srnd

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Product Update for Unified Communications

by Cisco Canada on Jun 01, 2012

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Product Update for Unified Communications Presentation Transcript