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Collaboration in the                                                           Cloud                                      ...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
1                               Cisco’s distinct approach to collaboration                                                ...
1                               Cisco’s distinct approach to collaboration                                                ...
1                               Cisco’s distinct approach to collaboration                                                ...
1© 2011 Cisco and/or its affiliates. All rights reserved.       Cisco Confidential
do the          most important things© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Interoperable,                                                           Open Architecture© 2011 Cisco and/or its affiliat...
Interoperable,                                                           Open Architecture                                ...
Interoperable,                                                           Open Architecture                                ...
Interoperable,                                                           Open Architecture                                ...
Interoperable,                                                           Open Architecture                                ...
Enabling Cloud Applications/Services by Uniquely Combining               the Unified Data Center and Cloud Intelligent Net...
Enabling Cloud Applications/Services by Uniquely Combining               the Unified Data Center and Cloud Intelligent Net...
Enabling Cloud Applications/Services by Uniquely Combining               the Unified Data Center and Cloud Intelligent Net...
Enabling Cloud Applications/Services by Uniquely Combining               the Unified Data Center and Cloud Intelligent Net...
PCs & Macs                        Android & iOS Tablets   Smart PhonesSupport user choice and experience while maintaining...
36%                                                 Use a smartphone                                                      ...
54%                                                 Use a smartphone                                                      ...
Customer Collaboration       Employee CollaborationBalance personal productivity with enterprise-class control© 2011 Cisco...
Across All Devices   Any Time, Any PlacePoor experiences can result from incompatible systems and poor media handling© 201...
Cloud-Based Applications   Thin ClientsChallenge is to provide rich media and consistent user experience across hosting mo...
PC World          Post-PC World     Devices     Client OSApplications    Server Architecture© 2011 Cisco and/or its affili...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Unified                                 Communications© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Con...
Unified                                 Communications                                                           Teleprese...
Unified                                 Communications                                         Collaboration              ...
Unified              Customer                                 Communications            Collaboration                     ...
Unified                           Customer                                 Communications                         Collabor...
Unified                                Customer                                 Communications                            ...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Network                                                            MediaNet ready                                         ...
Video                                                                        TelePresence                                 ...
IP Communications                                                                             Video             IP Telepho...
Desktop      PC Mac                                                           On the Desk                     Video       ...
Single            Tenant        Co-location   CustomerOperating System        Customer      Infrastructure© 2011 Cisco and...
Disaster                                                               Recovery                                           ...
IM                                                                                         Web                    TP      ...
IM                                                                                                                        ...
Cloud                                              Infrastructure                                            TelePresence ...
2© 2011 Cisco and/or its affiliates. All rights reserved.       Cisco Confidential
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Network ServicesCisco Network Layer                                        Medianet   Policies         Security   Tagging©...
Data Aggregation Layer                   Web 2.0 Data                       Multiway        Video      Transactional    Do...
Web Services Layer                                                                                                        ...
Data Access Policies Layer (entitlements, identity management, authentication)Web Services Layer                          ...
Web Services APICommon Application Services Layer                                                                         ...
Transformational /UI Layer (any device, anywhere, anytime)                                                                ...
Collaboration Applications Layer                                                Directory       Communities             In...
Mobility      IP Communications             TelePresence               DesktopDevices LayerCollaboration Applications Laye...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   52
Quad                                                               Jabber        Social Collaboration                     ...
WebEx                                Jabber   Quad© 2011 Cisco and/or its affiliates. All rights reserved.             Cis...
All-in-One UC Application                              Collaborate from Any Workspace                 Voice, video, voice...
• Simple, intuitive user experience• Connects with voice• Voice:           Soft phone or desk phone control           High...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
By the way…© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
By the way…                                          Instant Messaging and Presence is now                                ...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Cisco Presence Light-ups   Cisco Click to IM/Call© 2011 Cisco and/or its affiliates. All rights reserved.                 ...
SDK to Collaboration-Enable Web Applications                                                           Easily add         ...
• Jabber for Windows – HD video - Precision Video Engine (PVE) • PVE delivers HD to more users, from more places          ...
Extend TelePresence and Unified Communications to the iPad • Integrated Presence/IM and Voice/Video • High-quality video e...
Scheduled Meeting                      Desktop User                             TelePresence           Desktop User       ...
DMZ to Internet for external                          videoconferencing                                                   ...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   70
PSTN                                                                                                                      ...
Unified Communication &                                                                                                  C...
HCS Management System© 2011 Cisco and/or its affiliates. All rights reserved.          Cisco Confidential
HCS Management System                             Service Fulfillment             • Fast UC Service creation and          ...
HCS Management System                             Service Fulfillment               Service Assurance             • Fast U...
HCS Management System© 2011 Cisco and/or its affiliates. All rights reserved.          Cisco Confidential
HCS Management System                                Customer Portal           • Customer and location based             m...
HCS Management System                                Customer Portal                    End User Portal           • Custom...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   79
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Industry-leading Cisco TelePresence                                                           multipurpose and personal en...
Industry-leading Cisco TelePresence                                                           multipurpose and personal en...
Industry-leading Cisco TelePresence                                                           multipurpose and personal en...
Company Site   Endpoints                                                                                        Cisco     ...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
1. Endpoints                                               EX60 /     C20        C40    Profile 42”                       ...
1. Endpoints                                                  EX60 /     C20         C40     Profile 42”                  ...
1. Endpoints                                                       EX60 /      C20         C40     Profile 42”            ...
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   89
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Others 16%              Adobe 5%   InterCall 6%                                                                    Cisco  ...
16 global collaboration hubs                                                             6.2 million meetings/month       ...
3+                                                      Million© 2011 Cisco and/or its affiliates. All rights reserved.   ...
#1 Business                          App© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Prepare                           Meet   Follow up© 2011 Cisco and/or its affiliates. All rights reserved.                ...
Meet                Follow up                      Prepare                              •   Share docs      •   Send actio...
Follow up            Prepare                                                                                    • Send act...
Prepare                                               Meet     • Invite team     • Set agenda     • Post doc for          ...
Cisco WebEx                   Meeting                                  WebEx        WebEx       LoB        IM &           ...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Cisco WebEx                                                                     Meeting    WebEx     WebEx        LoB     ...
Cisco WebEx                                                                                      Meeting    WebEx     WebE...
Cisco WebEx                                                             Meeting    WebEx     WebEx        LoB         IM &...
Cisco WebEx                                                           Meeting    WebEx     WebEx        LoB         IM &  ...
Cisco WebEx                                                           Meeting    WebEx     WebEx        LoB         IM &  ...
Cisco WebEx                                                              Meeting    WebEx     WebEx        LoB         IM ...
iPhone, iPad, Blackberry & Windows Mobile                Android Mobile Devices© 2011 Cisco and/or its affiliates. All rig...
3© 2011 Cisco and/or its affiliates. All rights reserved.       Cisco Confidential
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Extend© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
Rich Media Enabled VXI Endpoint                                                                         VXC 6215          ...
Zero Clients                                       Zero Clients   Software    Thin Client   Enterprise Tablet             ...
• Cisco Validated Designs (CVDs):         Citrix XenDesktop         VMware View• Growing partner ecosystem including:     ...
Virtualization-Aware             Virtualized    Virtualized Data Center                                                   ...
© 2011 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential
 Design your collaboration experience to be       mobile, visual, and virtual© 2011 Cisco and/or its affiliates. All righ...
 Design your collaboration experience to be       mobile, visual, and virtual      Cisco call control is the glue to    ...
 Design your collaboration experience to be       mobile, visual, and virtual      Cisco call control is the glue to    ...
 Design your collaboration experience to be       mobile, visual, and virtual      Cisco call control is the glue to    ...
Thank you.© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   120
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Collaboration in the Cloud

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This presentation will discuss Cisco’s distinct approach to collaboration in the cloud, the collaboration applications architecture and the future of the workspace.

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  1. 1. Collaboration in the Cloud Satoshi Takano Enterprise Collaboration© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  2. 2. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  3. 3. 1 Cisco’s distinct approach to collaboration and the cloud© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  4. 4. 1 Cisco’s distinct approach to collaboration and the cloud 2 Collaboration Applications Architecture© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  5. 5. 1 Cisco’s distinct approach to collaboration and the cloud 2 Collaboration Applications Architecture 3 Future of the Workspace© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  6. 6. 1© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  7. 7. do the most important things© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  8. 8. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  9. 9. Interoperable, Open Architecture© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  10. 10. Interoperable, Open Architecture Secure Inter-Company© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  11. 11. Interoperable, Open Architecture Secure Inter-Company Pervasive Video© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  12. 12. Interoperable, Open Architecture Secure Inter-Company Enterprise Pervasive Video Social Software© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  13. 13. Interoperable, Open Architecture Secure Flexible Inter-Company Consumption Models Integrated Experience Enterprise Pervasive Video Social Software© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  14. 14. Enabling Cloud Applications/Services by Uniquely Combining the Unified Data Center and Cloud Intelligent Network© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  15. 15. Enabling Cloud Applications/Services by Uniquely Combining the Unified Data Center and Cloud Intelligent Network Tailored Solutions for Building Clouds Enable customers to build and operate private, public or hybrid clouds© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  16. 16. Enabling Cloud Applications/Services by Uniquely Combining the Unified Data Center and Cloud Intelligent Network Tailored Solutions Rich Ecosystem of for Building Clouds Integrated Solutions Enable customers to build Enable customers to and operate private, deploy tested, best of public or hybrid clouds breed solutions© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  17. 17. Enabling Cloud Applications/Services by Uniquely Combining the Unified Data Center and Cloud Intelligent Network Tailored Solutions Rich Ecosystem of Innovative for Building Clouds Integrated Solutions Cloud Services Enable customers to build Enable customers to Enable cloud services and operate private, deploy tested, best of including people-centric public or hybrid clouds breed solutions collaboration and other applications© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  18. 18. PCs & Macs Android & iOS Tablets Smart PhonesSupport user choice and experience while maintaining security© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  19. 19. 36% Use a smartphone J.D. Power and Associates 2012© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  20. 20. 54% Use a smartphone J.D. Power and Associates 2012© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  21. 21. Customer Collaboration Employee CollaborationBalance personal productivity with enterprise-class control© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  22. 22. Across All Devices Any Time, Any PlacePoor experiences can result from incompatible systems and poor media handling© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  23. 23. Cloud-Based Applications Thin ClientsChallenge is to provide rich media and consistent user experience across hosting models© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  24. 24. PC World Post-PC World Devices Client OSApplications Server Architecture© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  25. 25. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  26. 26. Unified Communications© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  27. 27. Unified Communications Telepresence© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  28. 28. Unified Communications Collaboration Applications Telepresence© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  29. 29. Unified Customer Communications Collaboration Collaboration Applications Telepresence© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  30. 30. Unified Customer Communications Collaboration CLOUD Collaboration Applications ON PREMISE Telepresence© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  31. 31. Unified Customer Communications Collaboration Cisco Unified Communications Manager CLOUD Collaboration Applications ON PREMISE Telepresence© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  32. 32. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  33. 33. Network MediaNet ready Core networking© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  34. 34. Video TelePresence Capture & Share Network MediaNet ready Core networking© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  35. 35. IP Communications Video IP Telephony TelePresence Capture & Share Network MediaNet ready Core networking© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  36. 36. Desktop PC Mac On the Desk Video Conference Rooms Portable device BlackBerry iPhone iPad Android Symbian Mobility Telephony / Voicemail Instant Messaging & Presence Inside and Outside the firewall Web & Audio Conferencing Single click join meeting Call-back to join meeting© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  37. 37. Single Tenant Co-location CustomerOperating System Customer Infrastructure© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  38. 38. Disaster Recovery Virtual Compute Desktop aaS IaaS VDI Private/ Public Offers Dev Test High Perf Single QA Env Computing Tenant Multi-tenancy Co-location Customer Computer, Storage,Operating System and Network Customer Infrastructure© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  39. 39. IM Web TP Disaster Conf. Recovery Virtual Collab Compute Desktop aaS IaaS VDI Private/ Public Voice Video Offers Dev Test High Perf Single QA Env Computing Tenant Collaboration Multi-tenancy Co-location Hosted & Computer, Storage, Managed Services Customer (Application Relevance)Operating System and Network Customer Infrastructure© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  40. 40. IM On- Web TP Demand Disaster Conf. Recovery Virtual Collab Compute Desktop aaS IaaS VDI Private/ Public Voice Video Offers Dev Test High Perf On Demand Single QA Env Computing Tenant Applications Collaboration Business Process Integration Multi-tenancy (Business Relevance) Co-location Hosted & Managed Services Application Relevance Customer Computer, Storage, (Application Relevance)Operating System and Network Customer Infrastructure© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  41. 41. Cloud Infrastructure TelePresence Virtual Experience Collaboration as a Service Exchange Service Infrastructure Services IM On- Web TP Demand Disaster Conf. Recovery Virtual Collab Compute Desktop aaS IaaS VDI Private/ Public Voice Video Offers Dev Test High Perf On Demand Single QA Env Computing Tenant Applications Collaboration Business Process Integration Multi-tenancy (Business Relevance) Co-location Hosted & Managed Services Application Relevance Customer Computer, Storage, (Application Relevance)Operating System and Network Customer Infrastructure© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  42. 42. 2© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  43. 43. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  44. 44. Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  45. 45. Data Aggregation Layer Web 2.0 Data Multiway Video Transactional Document HR Data Metadata repository System Data Repository Off-Prem Data On-Prem Data Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  46. 46. Web Services Layer Document RSS Video Wiki Blogs Forums Management Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia TaggingData Aggregation Layer Web 2.0 Data Multiway Video Transactional Document HR Data Metadata repository System Data Repository Off-Prem Data On-Prem Data Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  47. 47. Data Access Policies Layer (entitlements, identity management, authentication)Web Services Layer Document RSS Video Wiki Blogs Forums Management Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia TaggingData Aggregation Layer Web 2.0 Data Multiway Video Transactional Document HR Data Metadata repository System Data Repository Off-Prem Data On-Prem Data Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  48. 48. Web Services APICommon Application Services Layer to transactional system Search Grouping Notification Content Exposure Collaboration Tagging (CRM, ERP)Data Access Policies Layer (entitlements, identity management, authentication)Web Services Layer Document RSS Video Wiki Blogs Forums Management Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia TaggingData Aggregation Layer Web 2.0 Data Multiway Video Transactional Document HR Data Metadata repository System Data Repository Off-Prem Data On-Prem Data Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  49. 49. Transformational /UI Layer (any device, anywhere, anytime) Web Services APICommon Application Services Layer to transactional system Search Grouping Notification Content Exposure Collaboration Tagging (CRM, ERP)Data Access Policies Layer (entitlements, identity management, authentication)Web Services Layer Document RSS Video Wiki Blogs Forums Management Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia TaggingData Aggregation Layer Web 2.0 Data Multiway Video Transactional Document HR Data Metadata repository System Data Repository Off-Prem Data On-Prem Data Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  50. 50. Collaboration Applications Layer Directory Communities Integrated Workforce Experience PortalsTransformational /UI Layer (any device, anywhere, anytime) Web Services APICommon Application Services Layer to transactional system Search Grouping Notification Content Exposure Collaboration Tagging (CRM, ERP)Data Access Policies Layer (entitlements, identity management, authentication)Web Services Layer Document RSS Video Wiki Blogs Forums Management Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia TaggingData Aggregation Layer Web 2.0 Data Multiway Video Transactional Document HR Data Metadata repository System Data Repository Off-Prem Data On-Prem Data Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  51. 51. Mobility IP Communications TelePresence DesktopDevices LayerCollaboration Applications Layer Directory Communities Integrated Workforce Experience PortalsTransformational /UI Layer (any device, anywhere, anytime) Web Services APICommon Application Services Layer to transactional system Search Grouping Notification Content Exposure Collaboration Tagging (CRM, ERP)Data Access Policies Layer (entitlements, identity management, authentication)Web Services Layer Document RSS Video Wiki Blogs Forums Management Access Transactional SOA App Email Calendar Meetings IM Conferencing Directory Ciscopedia TaggingData Aggregation Layer Web 2.0 Data Multiway Video Transactional Document HR Data Metadata repository System Data Repository Off-Prem Data On-Prem Data Network ServicesCisco Network Layer Medianet Policies Security Tagging© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  52. 52. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52
  53. 53. Quad Jabber Social Collaboration WebEx Rich, Real-Time Communications Virtual Meetings Group One-one; Many-to-many Real-time One-to-few Real-time and Real-time asynchronous© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  54. 54. WebEx Jabber Quad© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  55. 55. All-in-One UC Application Collaborate from Any Workspace  Voice, video, voice messaging  PC, Mac, tablet, smart phone  Desktop sharing,  On-premises and cloud conferencing  Integration with Microsoft  Presence and IM Office© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  56. 56. • Simple, intuitive user experience• Connects with voice• Voice: Soft phone or desk phone control High-quality audio Manage calls (transfer, hold)• Video: Rich experience: high definition, multiparty Industry standard (H.264), interoperable• Share desktop, initiate WebEx meetings© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  57. 57. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  58. 58. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  59. 59. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  60. 60. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  61. 61. By the way…© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  62. 62. By the way… Instant Messaging and Presence is now FREE© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  63. 63. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  64. 64. Cisco Presence Light-ups Cisco Click to IM/Call© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  65. 65. SDK to Collaboration-Enable Web Applications Easily add collaboration Voice Video to web applications and business processes IM/Chat Presence Extends collaboration Voice mail to public and private cloud applications Web Conferencing© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  66. 66. • Jabber for Windows – HD video - Precision Video Engine (PVE) • PVE delivers HD to more users, from more places HD video on lower performance computers (dual core) ClearPath technology – Better performance over unmanaged networks© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  67. 67. Extend TelePresence and Unified Communications to the iPad • Integrated Presence/IM and Voice/Video • High-quality video experience • Interoperate with all Cisco TelePresence endpoints • Deployment flexibility with on-premises and on-demand© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  68. 68. Scheduled Meeting Desktop User TelePresence Desktop User External Internal One-button join Schedule Meeting Single-click to join initiates WebEx and TP WebEx client video and audio Send Invite auto-initiates Join Meeting Enable Video Enable Video Join Audio via Jabber softphone Join Meeting Content Share Record© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  69. 69. DMZ to Internet for external videoconferencing VCS H.323 video Expressway endpoints Scheduling Telepresence Content Server to VCS (for videoconference MXE WebEx recording) CTS-Manager Polycom Clients VCS Control Scheduling API H.264 360p Video Jabber / H.264 XVGA Data CUCI Control CUCM CTMS SIP AudioTPS/MCU/MSE Conference SIP CTS © 2011 Cisco and/or its affiliates. All rights reserved. SBC Cisco Confidential
  70. 70. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 70
  71. 71. PSTN 3G/4G Mobility Network HCS Apps HCS Apps HCS Apps VMWare ESXi Server Hosted Private Cloud HCS PARTNER CLOUD UC on UCS UC on UCS UC on UCS UC on UCS HCS Management Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Large Enterprise Pure Hosted Hybrid On Premises Hosted Private Network REMOTE MANAGED© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  72. 72. Unified Communication & Collaboration Applications Services Product Unified Communications Manager, Voice & Video Unified IP Phones, Jabber Voice Mail & Unity Connection Integrated Messaging Instant Messaging Unified Presence, Jabber & Presence Unified Mobility, Mobile Clients Mobility Services IMS Integration Meetings WebEx Meeting Center Customer Collaboration Contact Center Roadmap :: Cisco HCS is architected to support the complete Cisco Collaboration Solution including Cisco Quad and Cisco TelePresence© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  73. 73. HCS Management System© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  74. 74. HCS Management System Service Fulfillment • Fast UC Service creation and delivery • Integrated, automated multi- customer service activation and management • User friendly self service and centralized management portals© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  75. 75. HCS Management System Service Fulfillment Service Assurance • Fast UC Service creation and • Unified view into service delivery performance and availability • Integrated, automated multi- • Proactive monitoring and customer service activation and diagnostics management • Expedite troubleshooting and • User friendly self service and resolution of issues centralized management portals • Speed deployment and capacity planning Escalate / Monitor Diagnose Troubleshoot© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  76. 76. HCS Management System© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  77. 77. HCS Management System Customer Portal • Customer and location based management • Customize and standardize feature packages • Determine numbering plans for individual locations • Add and change users and services • View billing and usage reports© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  78. 78. HCS Management System Customer Portal End User Portal • Customer and location based • View and make changes to voice, management voicemail, mobility and presence • Customize and standardize feature services packages • Promote discovery of UC features • Determine numbering plans for directly to the users individual locations • Add and change users and services • View billing and usage reports© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  79. 79. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 79
  80. 80. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  81. 81. Industry-leading Cisco TelePresence multipurpose and personal endpoints© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  82. 82. Industry-leading Cisco TelePresence multipurpose and personal endpoints Cisco TelePresence Callway: a new subscription-based service from the Cisco Collaboration Cloud© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  83. 83. Industry-leading Cisco TelePresence multipurpose and personal endpoints Cisco TelePresence Callway: a new subscription-based service from the Cisco Collaboration Cloud Cisco TelePresence experience – now with an ROI for small and medium-sized businesses© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  84. 84. Company Site Endpoints Cisco Collaboration Internet Cloud Cisco TelePresence Callway •Cisco Telepresence Infrastructure Business grade Hosted Telepresence Infrastructure • Endpoint & operated, • Cisco owned Registration live support • Call and Session control • Standards-based interoperability • Video Conferencing units Callway Subscriptions • Secure, Reliable, Scalable • H.323 Gateways • Management suites • Unlimited video calling • Integrated data sharing • Conferencing options© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  85. 85. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  86. 86. 1. Endpoints EX60 / C20 C40 Profile 42” E20 MX-200Choose Across EX90 Quick Set Codec (C20, C40)Cisco EndpointPortfolio© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  87. 87. 1. Endpoints EX60 / C20 C40 Profile 42” E20 MX-200Choose Across EX90 Quick Set Codec (C20, C40)Cisco EndpointPortfolio 2. Callway Standard Premium Subscriptions Select Callway Subscription Plan MeetMe Jabber Video (Movi)© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  88. 88. 1. Endpoints EX60 / C20 C40 Profile 42” E20 MX-200Choose Across EX90 Quick Set Codec (C20, C40)Cisco EndpointPortfolio 2. Callway Standard Premium Subscriptions Select Callway Subscription Plan MeetMe Jabber Video (Movi) 3. Broadband Internet Access SMB customer use their existing or select their own Broadband for Business Internet Service Provider© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  89. 89. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 89
  90. 90. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  91. 91. Others 16% Adobe 5% InterCall 6% Cisco 47% WebEx 47% Market Share Microsoft 10% Cisco WebEx Leads the Market Citrix 16% Total: $357M Source: Frost & Sullivan, 4Q’11© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  92. 92. 16 global collaboration hubs 6.2 million meetings/month 20+ million attendees/month 1.2 billion meeting minutes/month New Hub Existing Hub Cisco Collaboration Cloud© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  93. 93. 3+ Million© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  94. 94. #1 Business App© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  95. 95. Prepare Meet Follow up© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 95
  96. 96. Meet Follow up Prepare • Share docs • Send action items • Talk, chat • Watch recording • Invite team • Watch demo • Track progress • • Set agenda • Edit together Schedule next one • Post doc for review • Respond to questions • Outlook© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 96
  97. 97. Follow up Prepare • Send action • Invite team • Set agenda • Post doc for Meet items • Watch recording • Track progress review • IM to remind • Share docs • Schedule next one • Audio. Video, chat • Watch demo • Edit together© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 97
  98. 98. Prepare Meet • Invite team • Set agenda • Post doc for • • Share docs Talk, chat Follow up • Watch demo review • IM to remind • Edit together • Take notes • Watch recording • Track progress • Continue discussion© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 98
  99. 99. Cisco WebEx Meeting WebEx WebEx LoB IM & Spaces Meetings Mobile Centers Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  100. 100. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  101. 101. Cisco WebEx Meeting WebEx WebEx LoB IM & Spaces Meetings Mobile Centers Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud  Agenda  Invitee list  (Previous) Comments  Attach Documents & Files  Recording • Meetings Notes, Action items • All Content indexed for search (title, agenda, notes, files, invitee list) *WBSXX (Train) meetings/sessions excluded© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 101
  102. 102. Cisco WebEx Meeting WebEx WebEx LoB IM & Spaces Meetings Mobile Centers Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud • Share files before, during and after the meeting • Attachments, Recordings • Upload (up to 200MB, single/multiple files) • Versioning • Web Docs • Comment, Move, Lock, Version History, Rename & Follow *Recording private sharing available though the Meeting Space page© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  103. 103. Cisco WebEx Meeting WebEx WebEx LoB IM & Spaces Meetings Mobile Centers Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud • Corporate Directory • Personal Directory: your buddies • Imported Contacts • Only active Centers show up • Notice the branding!© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  104. 104. Cisco WebEx Meeting WebEx WebEx LoB IM & Spaces Meetings Mobile Centers Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud • Rich, engaging experience for new users (video tutorials) • New in-product help to support self service, FAQs, additional customer links. • What’s new© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  105. 105. Cisco WebEx Meeting WebEx WebEx LoB IM & Spaces Meetings Mobile Centers Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud • Schedule a meeting Home Meetings Contacts • Start an Instant Home Meetings Contacts Jabber© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  106. 106. Cisco WebEx Meeting WebEx WebEx LoB IM & Spaces Meetings Mobile Centers Presence Cisco Integrations Single Identity, Administration and Open APIs Cisco Collaboration Cloud • HD Video via CSF • Avatars – pictures from Chat are re- used© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  107. 107. iPhone, iPad, Blackberry & Windows Mobile Android Mobile Devices© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  108. 108. 3© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  109. 109. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  110. 110. Extend© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  111. 111. Rich Media Enabled VXI Endpoint VXC 6215 Supports VOIP and Video App App Data conferencing Desktop O/S Desktop Virtualization S/W VMware/Citrix Signalling Hypervisor VMware/Citrix Cisco CallEnd User Manager VXC 4000 Enables PC to support VOIP with VXI Signalling VM VM VM Connection VM VM VM VM VM Broker Media Flow outside of Display Protocol Data Center © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  112. 112. Zero Clients Zero Clients Software Thin Client Enterprise Tablet Appliance VXC 2100 Series VXC 2200 VXC 4000 VXC 6215 Cisco Cius Series Shipping Shipping Shipping Shipping Shipping© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  113. 113. • Cisco Validated Designs (CVDs): Citrix XenDesktop VMware View• Growing partner ecosystem including: NetApp, EMC, Intel, Wyse, Samsung, AppSense, Microsoft, McAfee LiquidwareLabs, Trend Micro, Atlantis, Unidesk© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  114. 114. Virtualization-Aware Virtualized Virtualized Data Center Collaborative Borderless Network Cisco MS Workspace Collaboration Applications Office VDS Branch MOBILE CLIENT Desktop Virtualization Software Cisco Cius Hypervisor ZERO CLIENT ISR Cisco VXC SiWAAS 2100 & 2200 Virtual Access Unified CM Switchin g w/PoE Nexus WAAS SOFTWARE APPLIANCE* Cisco VXC 4000 Virtu al Qua d THIN CLIENT* ACE Cisco VXC 6215© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  115. 115. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  116. 116.  Design your collaboration experience to be mobile, visual, and virtual© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  117. 117.  Design your collaboration experience to be mobile, visual, and virtual  Cisco call control is the glue to collaboration from user experience to simplifying provisioning, operations & management – cloud or on-prem© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  118. 118.  Design your collaboration experience to be mobile, visual, and virtual  Cisco call control is the glue to collaboration from user experience to simplifying provisioning, operations & management – cloud or on-prem  Seamless integration and interoperability of video, telephony, web collaboration, & presence in a single client for any, and all devices© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  119. 119.  Design your collaboration experience to be mobile, visual, and virtual  Cisco call control is the glue to collaboration from user experience to simplifying provisioning, operations & management – cloud or on-prem  Seamless integration and interoperability of video, telephony, web collaboration, & presence in a single client for any, and all devices  A Cisco architectural approach greatly extends existing video and network ROI© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  120. 120. Thank you.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 120
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