Collaboration Architecture Design: Workspace or Workplace – It’s all about the USER Experience

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The key to a successful collaboration deployment is an amazing user experience where the user does not even notice the technology. The key to this user experience can be summed up as Simplicity, Consistency and Reliability. For more information please visit our website here: http://www.cisco.com/web/CA/index.html

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Collaboration Architecture Design: Workspace or Workplace – It’s all about the USER Experience

  1. 1. Workspace or Workplace It’s All About The User Experience T-CL-13-I Nicky Kearns, Consulting Systems Engineer @ciscokearns facebook.com/Ciscokearns nkearns@cisco.com
  2. 2. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public A Story about Photography
  3. 3. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public 4 Workplace Workspace
  4. 4. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public TelePresence Adaption – Three Tenants Simplicity Consistency Reliability
  5. 5. Simplicity
  6. 6. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public
  7. 7. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public
  8. 8. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Time Day in the life of a collaboration experience 10 Planning the call SIMPLICITY
  9. 9. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Planning the call – CMR Non-Scheduled 11 I have my Bridge Number SIMPLICITY Let me send it in an invite
  10. 10. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Planning the call - Outlook Scheduled 12 I schedule using Outlook Let’s invite people and rooms! Participants simply show up and meeting is ready SIMPLICITY
  11. 11. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Planning the call - Browser Scheduled 13 I don’t use Outlook There’s a simple web page I can use… • Invite by email • Invite by Outlook event (copy/paste) SIMPLICITY
  12. 12. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Planning the call - Browser Scheduled 14 Now I just send the email confirmation! SIMPLICITY
  13. 13. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Time Day in the life of a collaboration experience 15 Planning the call Setting up the call SIMPLICITY
  14. 14. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Starting a meeting – One Button to Push 16 SIMPLICITY
  15. 15. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Dialing should be simple and obvious! 17 Dialing a number Looking up a contact SIMPLICITY
  16. 16. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Calling someone – Old School v’s Millennials 18 Dial a URI Feels like email Matches IM and email experience Scales beyond organisation Dial a number Same as dialing a phone Or use address book to look it up Either way, easy and familiar SIMPLICITY
  17. 17. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public B2B dialing – some examples 19 Internet PSTN E.164 Rules! CompanyA CompanyB CompanyC Dial either 56789 or MeetingRoom1 meetingroom1@companyA.com 56789@companyA.com 604-632-6322 bridge1@companyC.com Dial 1-604-632-6322 PSTN call, audio only Dial bridge1@CompanyC.com SIMPLICITY
  18. 18. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Time Day in the life of a collaboration experience 20 Planning the call Setting up the call During the call SIMPLICITY
  19. 19. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public During the Call - Presenting 21 Two considerations: 1. Single vs Dual screen? 2. How easy is it to present? SIMPLICITY
  20. 20. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public During the call – Layouts 22 SIMPLICITY Our most popluar line: The ‘Filmstrip’ Indicates active speaker
  21. 21. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public See Everyone Hear Everyone Personal HiFi and Spatial “Intelligent” SIMPLICITY Speaker tracking BYOD Autosense
  22. 22. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public It’s not always about you! 24 SIMPLICITY Manual Control Automatic Control
  23. 23. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Who’s lookin’ at ya baby 25 SIMPLICITY Backlight problem‘Beetlejuice’ effect What did he say?
  24. 24. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Time Day in the life of a collaboration experience 26 Planning the call Setting up the call During the call After the call SIMPLICITY
  25. 25. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public After the meeting – Managing the Recording SIMPLICITY
  26. 26. CONSISTENCY 28
  27. 27. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public What does Green mean? CONSISTENCY
  28. 28. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public 30 CONSISTENCY
  29. 29. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Nothing to Adjust - Lighting 31 CONSISTENCY
  30. 30. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Nothing to Adjust - Sound 32 CONSISTENCY
  31. 31. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Nothing to Adjust 33 • Dual Screens • Camera view CONSISTENCY
  32. 32. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public What about the Personal Endpoints 34  Use self-view – No shrunken head  Users will learn organically  Same inside or outside network CONSISTENCY
  33. 33. RELIABILITY 35
  34. 34. ‟The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy” • Thomas J. Watson
Founder, IBM Corp. RELIABILITY
  35. 35. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public House of Cards? Or Stone? 37 Endpoint Infrastructure Network User RELIABILITY
  36. 36. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public House of Cards? Or Stone? 38 Endpoint Infrastructure Network User User knowledge Helpline Environment RELIABILITY
  37. 37. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public House of Cards? Or Stone? 39 Endpoint Infrastructure Network User Provisioning from Prime Manage from CUCM (TMS) Fix key parameters Lock down from users Single firmware image Integrate to rooms? Protect cabling RELIABILITY
  38. 38. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Provisioning Endpoints 40 Unified Communications Manager TelePresence Management Suite or Prime Collaboration
  39. 39. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public Manage Endpoints 41
  40. 40. IN CONCLUSION
  41. 41. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public See Simplicity, Consistency, Reliability in action Visit the Collaboration Booth 43 Full integrated solutions – Easy, consistent and scalable = NEW
  42. 42. Cisco and/or its affiliates. All rights reserved.T-CL-13-I Cisco Public One Major Risk to Consider 44 When HDTV came along…. …there’s no going back!

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