Collaboration Architecture Design: Cisco Collaboration Administration: Easy as 1-2-3.

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This deck covers the value of using Cisco Prime Collaboration to manage your collaboration environment. Discover new ways of provisioning, reporting and troubleshooting through the single-pane-of-glass that is Cisco Prime Collaboration. For more information please visit our website: http://www.cisco.com/ca/

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Collaboration Architecture Design: Cisco Collaboration Administration: Easy as 1-2-3.

  1. 1. Session ID: T-CL-12-I Shawn Cardinal – Cisco Collaboration CSE Cisco Collaboration Administration: Easy as 1-2-3
  2. 2. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Agenda  Cisco Collaboration Architecture  Cisco Prime Overview  Cisco Prime Collaboration  Provisioning  Assurance  Analytics  Q&A / Demo 3
  3. 3. Cisco Collaboration Architecture
  4. 4. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Collaboration Is One Coherent Experience • Connecting people, not end- points • Conversations, not calls • Familiar, intuitive, natural • Any media, any device, to anyone, at any time • Integrates with business processes COLLABORATION
  5. 5. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco VCS and TelePresence Network (Cisco Medianet ) Call Control and Collaboration Services Cisco Phones & TelePresence Jabber Cisco Unified Communications Manager Edge Workspace and Endpoints Cisco Webex Meetings Cisco Collaboration Architecture Webex Network and Compute Prime Collaboration • Provisioning • Assurance • Analytics Simple, Compelling and Consistent User ExperiencesUser Experience UCS / Virtualization Management
  6. 6. Cisco Prime Management Portfolio
  7. 7. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Modular Management Portfolio Analytics • Cisco PrimeAnalytics Service Fulfillment • Cisco Prime Order Management • Cisco Prime Active Catalog • Cisco Prime Service Inventory • Cisco Prime Provisioning Cloud Management • Cisco Intelligent Automation for Cloud • Cisco Prime Network Controller Voice/Video Collaboration Management • Prime Collaboration • Prime Licensing Manager • Prime Collaboration Deployment Carrier Management • Cisco Prime Central • Cisco Prime Network • Cisco Prime Performance Manager • Cisco Prime Optical IT Management • Cisco Prime Infrastructure • Cisco Prime NAM • Cisco NetFlow Generation Appliance • Cisco IT Process Automation • Cisco TES • Cisco Prime Service Catalog • Cisco Process Orchestrator Subscriber Management • Cisco Prime Network Registrar • Cisco Prime Home • Cisco Prime Cable Provisioning • Cisco Prime Access Registrar Prime
  8. 8. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Legacy Video Prime Collaboration Provisioning and Assurance Expressway or VCS Expressway-E IP Phones DX Series Jabber Win, Mac, iOS and Android Internet Jabber Win, Mac, iOS and Android TS and/or MCU for ad hoc and rendezvous CMR Any Endpoint EX Series SX, MX and C Series Cloud-enabled TelePresence TX Series EX Series Conductor PSTN IP PSTN CUBE UC Manager TMS TS and/or MCU for scheduled Prime Collaboration Provisioning 9 Prime Collaboration Assurance
  9. 9. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration Administration as Easy as 1- 2- 3 Assurance Continuous monitoring and diagnostics Analytics Long term trending and analytics Provisioning Simplified deployment and configuration Standard Advanced Standard Advanced Advanced
  10. 10. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Packaging (v10.0)  Prime Collaboration Standard: Provisioning & Assurance − Included with all UC 10.0 UCL and CUWL licenses at no additional charge − All UC 10.0 customers have the right to download and install − Not supported for UC 8.x – 9.x − Cannot be used in a services/MSP offering  Prime Collaboration Advanced: Provisioning, Assurance & Analytics − Can be offered to 100% of UC 8.x and above customers and is a chargeable add-on − Tiered-pricing based on endpoints − Partners using Prime in a service offering must purchase the Prime Collaboration Advanced
  11. 11. Cisco Prime Collaboration Provisioning Simplifying Deployments
  12. 12. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration Administration as Easy as 1- 2- 3 Standard Advanced Standard Advanced Advanced Provisioning Simplified deployment and configuration Assurance Continuous monitoring and diagnostics Analytics Long term trending and analytics
  13. 13. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Standard and Advanced Feature Split for Cisco Unified Communications 10.0 Single Cluster • Single user interface with both native features and contextual cross-launch • Provisions all services (voice, Cisco® Unified Communications Manager video and Cisco TelePresence® endpoints, presence, voicemail, mobility) • Security Audit log, Order tracking system • Three levels of role-based access control (RBAC) - System level, advanced ordering level, and basic ordering level (no per-domain-group granularity) • LDAP integration, federated or non-federated, per domain group • Batch provisioning Multi-Cluster • Advanced RBAC and delegation; order admins can be assigned to different domain groups of users • Ordering workflow (approver, MAC assigner, shipper, and receiver) • Cisco Unified Communications and Cisco IOS® infrastructure templates with embedding and chaining, keywords, and scheduled template-based provisioning • Northbound workflow API (no longer optional) • Managed services features • Single batch file works across multiple clusters of CUCM, Unity Connection and Unity® clusters Standard Advanced
  14. 14. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning features • Single interface for provisioning of users and their voice and unified communications video services • Policy-based automation to align with enterprise rules, workflow, and delegation • Scheduled scripts with templates for bulk provisioning • Tracking of all changes for expedited auditing and troubleshooting • Northbound workflow API for workflow automation
  15. 15. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration Provisioning 10.0 New features Device and Service Support • Telepresence, video, voice, Jabber endpoint provisioning - For Cisco® Unified Communications Manager (10.0+) registered endpoints • FULL coverage for Cisco® Unified Communications Manager, IM & Presence, and Cisco Unity Connection 10.0 apps - Increased Prime Collaboration Provisioning native coverage - Additional coverage using cross launch - Service Templates can be set up and used in the Day 2 ordering workflow covering all user service attributes - Advanced ordering role can get to all user service attributes
  16. 16. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Device and UI • Single Sign On (SSO) support than enables seamless cross launches to: - TMS, Express, Prime Collaboration Deployment (PCD), and Prime License Manager (PLM) - Service pages on Cisco Unified Communication Manager • Unified Communications (UC) service setup user interface - Allows quick setup of UC services, including cluster setup for Jabber™ - Includes User Data Service (UDS) interface for Jabber directory service - Cisco TelePresence® Management Suite (TMS) scheduling groups are chosen, cluster by cluster • Localization for Japan, Korea and simplified Chinese Cisco Prime Collaboration Provisioning 10.0 New features
  17. 17. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Concepts 18 DOMAIN SERVICE AREAS USER ROLES SERVICE TEMPLATES
  18. 18. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Use Case – Add User Choose Domain Add User
  19. 19. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Use Case – Order New Service 20 CHOOSE SERVICE AREA ORDER SERVICE
  20. 20. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Use Case - Services 21 SELECT SERVICE TO PROVISION
  21. 21. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Use Case – Video Endpoint 22 Video Endpoint CONFIGURATION MAC ADDRESS SERVICE TEMPLATE
  22. 22. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Use Case - Line 23 LINE CONFIGURATION Choose Service Template
  23. 23. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Use Case – Audit Feature 24 ORDER TRACKING
  24. 24. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Provisioning Use Case – Order Completion 25 ORDER COMPLETION Order Number
  25. 25. Cisco Prime Collaboration Assurance Monitor and Troubleshoot
  26. 26. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration Administration as Easy as 1- 2- 3 Standard Advanced Standard Advanced Advanced Provisioning Simplified deployment and configuration Assurance Continuous monitoring and diagnostics Analytics Long term trending and analytics
  27. 27. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance Standard and Advanced Feature Split for Cisco Unified Communications 10.0 • Single user interface with both native features and contextual cross-launch • Core UC components (Cisco® Unified Communications Mgr, voicemail, and presence) • Core video components (TS, VCS, MCU, Conductor) • Fault and performance metrics and short-term trending (RTMT) • Configurable performance alerts and email notifications (RTMT) • TMS ticketing • Search and status • Additional component coverage: CCE, CCX, CVP, UC8.6-9.x, gateways, switches, routers, CMTS, CTS-Man, third- party SNMP • Health dashboards (top five impacted MOS, trunk group, etc) • Detail monitoring for endpoints: MOS, call failures, registration • Auto-discovery, RBAC, grouping and topology views • Fault and performance views of the network and video conferences • Service quality (MOS, jitter, packet loss, etc.), call categorization and analysis, call detail records reports • Video session troubleshooting using Medianet • Voice diagnostics views, Medianet call trace, and testing • Alarm correlation, syslog events • Managed services (for video only in Unified Communications 10.0; voice on roadmap) Standard Advanced
  28. 28. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration Dashboards and Dashlets Dashboards Dashlet
  29. 29. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance Topology Multi Cluster
  30. 30. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance Topology Single Cluster
  31. 31. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance Topology 360 View
  32. 32. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance (Advanced) features Voice and Video Management • Single pane of glass for the entire collaboration network • Single repository for all collaboration inventory • 3 rd party device support Dashboard Summary • View network status at a glance. • Quickly identify potential problems. • Instantly access troubleshooting tools. Alarms & Correlation • Multiple sources of network data, syslog customization • Facilitates event notification reduction • Facilitates email and SNMP forwarding Proactive Troubleshooting • Simulate traffic • Test circuits and endpoints
  33. 33. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance (Advanced): Diagnostics Full Network View • Endpoints, servers, and infrastructure • Cluster-level groupings Voice Diagnostic Portal • KPI grouped by device type • Multiple statistic overlay graphs Voice Diagnostic Testing • Run both real-time and scheduled tests. • Check for dial tone, registration, and end-to-end communication. • Test links with IP SLA to isolate jitter and packet loss. • Verify phone features are working.
  34. 34. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance (Advanced): Video assurance End-to-End Monitoring • View all sessions – scheduled, completed, or in progress. • Rapidly isolate problems to the network or endpoint. • Identify latency, jitter, and packet loss. Real-Time Mediatrace Diagnostics • View and simulate end-to-end sessions over Cisco® and third-party devices. • On Cisco network devices, view CPU, memory, and interface statistics to locate bottlenecks in the network. • On Cisco Medianet devices, view jitter and packet loss statistics and DSCP information to pinpoint hotspots affecting session quality.
  35. 35. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration 10.0 New features (Advanced) Device and Endpoint 360-Degree View • At-a-glance consolidated information for devices, applications, and endpoints • Contextual cross-launch for expedited troubleshooting User 360-Degree View • Active Directory integration • Single interface to view all endpoints per user • Ability to quickly determine service experience for all endpoints • Contextual cross-launch for expedited troubleshooting Troubleshoot In-Progress Audio Call Quality • Receive alerts when key audio phone call quality degrades • Trace call path and pinpoint hotspots causing quality degradation using Cisco® Medianet Video Assurance Enhancements • Synthetic (P2P) test calls for proactive measurement of service experience • ISDN (for legacy video deployments) device fault and performance monitoring • Conferencing device fault and performance monitoring • Cisco TelePresence® Video Communication Server license consumption information • Better conference session diagnostics: Cisco TelePresence MCU to endpoint media trace
  36. 36. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration 10.0 New features (Advanced) Jabber Endpoint Type Detection Categorizes Cisco Jabber™ endpoints • Cisco® Jabber Desktop (Windows and Mac) • Jabber Mobile • Jabber iPad • Jabber Video IPv6-Ready Endpoint Support • Discovery of IPv6 endpoints • Monitoring of IPv6 endpoints in topology view, endpoint search, endpoint monitoring, and video session monitoring • Reporting of IPv6 endpoints using inventory metrics
  37. 37. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance Use Case – Video Call Trace 38 Telepresence Call Endpoint Details Troubleshoot
  38. 38. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance Use Case – Video Call Trace Troubleshooting 39 Start Troubleshooting Trace the path of the call
  39. 39. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Assurance Use Case – Video Call Trace Troubleshooting 40 Medianet Path View CPU Usage Memory Usage Devices in Call Path
  40. 40. Cisco Prime Collaboration Analytics Reporting and Optimization
  41. 41. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration Administration as Easy as 1- 2- 3 Standard Advanced Standard Advanced Advanced Provisioning Simplified deployment and configuration Assurance Continuous monitoring and diagnostics Analytics Long term trending and analytics
  42. 42. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics Advanced Only for Cisco Unified Communications 10.0 Provisioning Assurance Analytics Advanced - Optional Standard - Included • Single cluster • Provisions collaboration services • Two levels of RBAC for delegation • Audit log across multiple services • Single cluster batch • Single cluster • Voice and video fault • Performance metrics • Email notifications • Simple RBAC Not available – advanced offer only Includes all standard features, plus: • Multi-cluster in a single instance • APIs for integration • Process workflow • Advanced RBAC • Infrastructure templates Includes all standard features, plus: • Multi-cluster in a single instance • Detailed endpoint monitoring • Deep video session monitoring • Multi-level RBAC and grouping • Diagnostic tests and more Long-term reporting and analysis: • Technology usage • Traffic analytics • Capacity planning • Asset usage • Quality of service
  43. 43. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public What is Prime Collaboration Analytics?  UC & TelePresence customers are maturing and now looking for tools to help optimize the TCO  Customers want to analyze • How end-users use the collaboration technologies • How to do effective capacity planning • What are the Collaboration traffic patterns • How can I distribute and optimize the network services costs  Key users : CIOs/CEOs, IT Planners, IT Managers Prime Collaboration Analytics replaces Service Statistics Manager (of UCMS) capabilities Cisco Prime Collaboration Analytics Cisco Prime Collaboration Assurance Collaboration Network
  44. 44. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration Analytics Address collaboration analytics challenges Capacity Analysis • Busy-hour trunk analysis • CAC bandwidth use analysis • Conferencing (MCUs) use • Trunk use analysis Traffic Analysis • Dialed-number analysis • Off-net calls analysis • Call traffic per location analysis • Traffic-type (external, internal, local, etc. calls) analysis Technology Adoption • Endpoint deployment trend • Endpoint model and type use trend • Voice and video technology use trend Asset Use • Least-usedendpoints analysis • No-show Cisco TelePresence® rooms trends* • Most-used Cisco TelePresence* endpoints Service Experience • Call-failure trends • Service quality distribution by location • Most affected endpoints analysis * Planned for future releases
  45. 45. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics– technology adoption use case 46 A common problem for my team is identifying which devices are provisioned in the Cisco Unified Communications Manager (Cisco UCM), but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. Its becoming increasingly important for my team to gain visibility into endpoint usage. – Jim Marshal (Cisco IT) Technology adoption metrics, number of audio and video endpoints, call minutes -> Reporting (ROI), benefit realization for business case
  46. 46. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Analytics– Collaboration network planning use case 47 With increasing voice and video communication in my organization, it is becoming critical for my team to understand the pattern of trunk usage and plan ahead for additional capacity to improve end-user satisfaction. – Sr. IT Manager (A large health care organization)
  47. 47. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public 48 Cisco Prime Collaboration Analytics Asset Usage Asset Usage: least used endpoints : summary and details -> Reporting (ROI), Planning expansion
  48. 48. Cisco Prime Collaboration Summary and Additional Resources
  49. 49. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Summary 50 Enhance the administration of your collaboration solutions by simplifying provisioning, assurance and analytics Cisco Prime Collaboration Easy as 1-2-3
  50. 50. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Americas Edition Software Trial Downloads | VoDs | Product Info | Etc. Cisco Prime for IT - Demo Series Day Product Same Time Same Place Every Tuesday Cisco Prime Collaboration 2:00 PM EST (90 Min) bit.ly/PrimeDemo Every Wednesday Cisco Prime NAM & NGA Every Thursday Cisco Prime Infrastructure www.cisco.com/go/prime-demo  No Registration Required  Open to Customers, Partners and Cisco People  Exceptions: No sessions on US Public Holidays and Cisco Shutdown
  51. 51. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public For More Information Cisco® TAC Prime Collaboration Support Forum Cisco Prime™ Collaboration Website http://www.cisco.com/go/primecollaboration https://supportforums.cisco.com/community/ netpro/collaboration-voice-video/pcm https://communities.cisco.com/community/technology/collaboration?vie w=overview Cisco Collaboration Community
  52. 52. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 53 Q&A
  53. 53. Prime Collaboration Demo

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