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Best Practices for Migrating Previous Versions of Cisco Unified Communications

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People that are using previous releases of Cisco Unified Communications Manager (4.X, 5.X, 6.X, 7.X and 8.0) will need to understand the changes in the newest version of Cisco Unified Communications …

People that are using previous releases of Cisco Unified Communications Manager (4.X, 5.X, 6.X, 7.X and 8.0) will need to understand the changes in the newest version of Cisco Unified Communications Manager (CUCM) 9.x and how it impacts them from an upgrade perspective.

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  • 1. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11© 2012 Cisco and/or its affiliates. All rights reserved.Toronto, CanadaMay 30, 2013Best Practices for MigratingPrevious Versions of Cisco UnifiedCommunications ManagerJohnny Jagroo. Ph.D.Consulting System Engineer, SalesCisco Systems Canada.
  • 2. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2Cisco ConfidentialCisco Connect 2© 2012 Cisco and/or its affiliates. All rights reserved.Teams IntroOvais Iqbal, CCIE VoiceSystems Engineer, SalesCisco Systems CanadaShawn CardinalConsulting Systems Engineer, SalesCisco Systems Canada
  • 3. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3Cisco ConfidentialCisco Connect 3© 2012 Cisco and/or its affiliates. All rights reserved.Agenda Why migrate to CUCM 9.x Unified Communications 9.x Licensing Overview Enterprise License Manager License Migration Migration to CUCM 9.x
  • 4. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 4Why Migrate toCUCM 9.x
  • 5. Next GenerationCollaboration ExperienceWhat’s in it for the Customer?CustomerBYODMobilityIM/PresenceVideo B2B/B2CVirtualization CloudNew features&functionality
  • 6. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 6CUCM 9.x Top Features to KnowFeature Customer BenefitsIM and Presence service consolidated administrationSimplified AdministrationIntegrated IM & PresenceNative Call Queuing Option for non-Contact Center groups that require QueuingPause in Speed DialsSimplified FAC and CMC dialingEasy access to remote VoicemailCommunications Manager Video enhancementsEmail style end user dialing optionsExtended Mobility to Video endpointsExtend & Connect Enables migration to Cisco IP Devices over timeEnterprise License ManagerSimple, free (part of Unified CM 9.x)User centric licensing & managementBusiness Edition 6000 with UC 9.x Unified Provisioning Manager, VCS, IM/Presence, Attendant ConsoleUser Count Tool Matches the new 9.x Licensing Model introduced in September 2012
  • 7. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 7Cisco CollaborationComprehensive Portfolio of Applications, Solutions, and ServicesUnifiedCommunicationsCustomerCollaborationTelePresenceCollaborationApplicationsCLOUDON PREMISECUCM
  • 8. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8Cisco Leads the MarketSources: Synergy Research, Frost & Sullivan, Gartner, Intellicom Analytics, CiscoNote: Enterprise Voice excludes low-end KTS categoryThe Leader in CollaborationAvaya+NortelSiemensNortelAlcatel-LucentNECAastraEnterprise Voice Revenue Share0%10%20%30%40%• #1 in Enterprise Voice• #1 in Telepresence/VideoConferencing• #1 in Web Conferencing• #1 in Unified Messaging• #1 in Audio Conferencing• #1 in Contact Center• 100K+ Customers WorldwideCisco
  • 9. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 9Customer Install Base – Version Distribution38% <1%6% 2% 14%24% 16%6K 2K 24K 38K 14K 16K <1K#%Ease of UpgradingUntappedInnovations6.x, 7.x, 8.x(91% of install base)4.x, 5.xSource: CIBU PM
  • 10. Video, Mobility, BYOD, Cloud, & B2BDrive to 9CUCM Upgrade ProgramDrive to 9 – ObjectiveEnable Customers to leverage next generationCollaboration Experiences by upgrading to CiscoUnified Communications Manager 9.1 or higher!
  • 11. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11Video BYOD Cloud/B2B Virtualization MobilityDrive to 9Focused Support• Upgrade Resource Central• Drive to 9 PDI and TAC help desk• Licensing SWAT team• Support ForumsCompelling Offers and Incentives• Server Hardware offers• Licensing & Services offers• Video Accelerator Bundles• Endpoints & Application OffersEnable Customers to leverage next generation Collaboration Experiences byupgrading to Cisco Unified Communications Manager 9.1 or higher!Simplified Upgrade Process• Customized Upgrade Collateral• Simplified License Migration• Readiness Assessment Tools• VODs
  • 12. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 12UnifiedCommunications9.1 LicensingOverview
  • 13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 13l l l l  Webex Meetingsl l l l  Webex Sociall l l   Unity ConnectionN/A N/A    Jabber MobileN/A N/A    Jabber Desktop     Jabber IM/PresenceSingle Single Single / Dual Multiple Multiple # of Device SupportAnalog / Voice Voice Video Video Video Device Type Support1 1 1 1 1 # of User ProfileUCLEssentialUCLBasicUCLEnhanced /Enhanced PlusCUWLStandardCUWLProfessionalLicense TypeOptionalIncludedSoftwareCentric• SW only Option• Competitive withMicrosoft• Multi-platform BYODsupportSimplifiedModel• Easier to sellUnified Communications 9.1 LicensingFeatures
  • 14. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 14CTS-3000/3200CTS-500/1000/1100CTS-1300Profile SeriesSolutionPlatformsEssential UCLBasic UCLEnhanced/Enhanced Plus UCLCUWL StandardCUWL ProfessionalAnalog3905 690169216911FaxTelePresence89xxJabber MobileThird PartySIPEX60 / EX907937Unified Communications 9.1 LicensingDevices99xx79xx 69xxJabber Desktop
  • 15. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15Cisco Unified Workspace Licensing Requirements 3-years UCSS (Unified Communications software Subscription) and ESW(Essential Operate Services) requiredException: 1 year term available for government and educationWhen mixing User Connect Licensing with CUWL, all users must have 3-yearsUCSS Minimum order sizesStandard: 1Professional: 50 (add-on PRO users may be purchased for quantity one ifconferencing is not required) UCSS and ESW is priced on per-user basis UC 8.x and UC 9.0 cannot be mixed in the same clusterUCSS = Cisco Unified Communications Software Subscription
  • 16. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 16EnterpriseLicensing Manager(ELM)
  • 17. Enterprise Licensing Manager (ELM) Centralized user license (UCL/CUWL) management, reporting, compliance, and electronicfulfillment Introduced in Unified Communications 9.x release Software application part of Unified CM 9.x ELM can run on a separate server or co-resident with UC Applications ELM can manage multiple applications/clusters Unified CM, Unity Connection, IM and Presence ELM tracks the "feature usage" of each product registered for license management and thenevaluates the overall license status of the features under use.
  • 18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 18Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 18CUCMCluster 1CUCMProcessELM(inactive)ELM APICustomerCisco UnityConnectionUnity ConnectionProcessELM(inactive)ELM APICUCMCluster 2CUCMProcessELM(inactive)ELM APIEnterprise License Manager (ELM)ELM(active)Stand alonewww.cisco.comInternetCustomerCiscomanual licenserequestelectronic licensedelivery (9.1)
  • 19. e-Fulfillment Overview Two options for fulfilling licenses: manual and electronice-Fulfillment is enabled by default Electronic is much quicker and easierUser simply enters a PAK ID and selects which license types to fulfill Requires HTTPS connectivity to Cisco Licensing back office Supports partial fulfillmentAllows user to fulfill a subset of the entire PAK Manual fulfillment still required when migrating pre-9.0 licenses
  • 20. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 20ELM Deployment OptionsCUCM 9 and later provides for both distributed and centralized license management modelof which centralized license model provides the following benefits: License pooling: Mobility of users and reduce TCO Future electronic license model: Reduce TCO Central license management: Reduce TCO 60 days overage and redundancy/re-host (registration ID and MAC) of ELMCUCM clusterLicenseManagementCUCM clusterLicenseManagementCUCM clusterCUCM clusterCUELM StandAloneDISTRIBUTED CENTRALIZED
  • 21. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 21ELM License Structure Two license types: User license and Feature license Licenses are based on hierarchical model wherelower feature license can borrowed a higherfeature license I.E. UCL Basic can borrow a UCL Enhance I.E. CUWL Standard can borrow CUWLProfessional ELM evaluates all systems license requirements ona per product (CUCM and CUC) basis andresponds back with one consistent reply to allregistered systemsEssentialUCL BasicUCL EnhanceUCL Enhance +CUWL StandardCUWL ProfessionalUser LicenseSubstitution
  • 22. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 22ELM License Usage
  • 23. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 23License Migration
  • 24. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 24CUCM License Evolution
  • 25. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 25CUCM License EvolutionTECHNICAL ORDERING DescriptionELM UCL/CUWL Part of UCL/CUWL license order.ELM UCL/CUWL Part of UCL/CUWL license order.SW Feature ESW/UCSS Maintenance for minor and major version upgradeTECHNICAL ORDERING DescriptionNode Node Number nodes per clusterDLU DLU Number of phones, type of phones, mobility feature and presenceSW Feature ESW/UCSS Maintenance for minor and major version upgradeTECHNICAL ORDERING DescriptionNode UCL/CUWL Number nodes per clusterDLU UCL/CUWL Number of phones, type of phones, mobility feature and presenceSW Feature ESW/UCSS Maintenance for minor and major version upgradeVersion5.0 to7.1(3)Version7.1(5)to 8.6Version9.x
  • 26. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 26DLU to UCL/CUWL Assessment Users with associated number of phones, model of phones and features are usedas the basis for UCL/CUWL assessment Phone not assigned to a user will be deemed as a UCL user license with onephone based on the phone model Users with 11 or more phones will consume two or more CUWL Standard This is a good opportunity to assess phone associations in current system prior toconversion
  • 27. User Count Tool (UCT) Software application Allows a customer to view CUCM license requirements for all CUCM devices and to planfor unused DLU allocation to UC 9.0 licenses. May be used for planning migration to UC 9.0 licenses for CUCM instances. Cisco License Count Utility may be downloaded from the www.cisco.com softwaredownload site:(Cisco Unified Communications Manager 8.6 utilities Unified CommunicationsManager / CallManager / Cisco Unity Connection Utilities )License CountUtility(UCT)
  • 28. License Count Utility (UCT)Use for pre-purchase planning1. Connect and generate licensereport2. Review current license usage3. Plan unused DLU licenseallocation
  • 29. Pre-MigrationChecklist Fulfill any unused license PAKs Install all licenses Validate licensing installed andsnapshot Use Cisco License Count Utility(UCT) to plan UC 9.0 CUCMlicense requirements Order and install UC 9.0*IMPORTANT NOTE: Unused PAKs and/or licenses from pre-9.0 versions cannot be fulfilled once migrated toversion 9.0
  • 30. UC 9.x License MigrationUCM (sub)UCM (pub)ELMUnityConnection9.x9.x 9.xSTEP 1: UC 9.x MigrationUpgrade UC Applications and CUCM to Version 9.xSTEP 2: Install ELM 9.xELM Version 9.x installed – co-resident or standaloneSTEP 3: Connect ELM to UC 9.x productsAdd CUCM (pub), BE6k/BE5k, Unity Connection Applications to ELM inventorySOAP/httpsSOAP/httpsCustomerSTEP 0: Pre-Migration ChecklistValidate all licenses are installed on pre-9.x system
  • 31. UC 9.x License Migration (cont’d)ELMSTEP 4: ELM Migration UtilityUse ELM Migration Utility to Plan then Order then Install migrated licensesSTEP 5: Generate Migration RequestGenerate Migration Request creates the required information for license migration.STEP 6: Request License MigrationFrom www.cisco.com Product License Registration portal – Get New – Migration License – UnifiedCommunications 9.x www.cisco.com/go/licenseCustomer www.cisco.comSTEP 7: Install LicenseInstall UC 9.x License file (.bin) on ELM. Use License – Install License Filestep 4 step 6step 5step 7
  • 32. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 32Additional Licensing Resources• Cisco Unified Communications System 9.x SRND - Section 6-7 Migration Licenses toEnterprise License Manager http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/uc9x.html• Upgrade Guide for Cisco Unified Communications Manager Release 9.0:http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/9_0_1/CUCM_BK_U8D523AB_00_upgrade-guide-cucm-90.html• Enterprise License Manager User Guidehttp://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90.html• Cisco Unified Communications Manager License Count Utilityhttp://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/upgrade/uct/CUCM_BK_UCT_Admin_Guide_chapter_01.html
  • 33. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 33Migration toCUCM 9.x
  • 34. Migration SWAT Team Engineering Escalation Upgrade ServicesPDI Help Desk Drive to 9 TAC Upgrade Resource CenterGapsIdentifiedNo GapsUpgrade Resources and SupportHigh Level Migration ProcessMigration to CUCM 9.xReadinessAssessment (HW,SW, Applications,Licenses, Services)Upgrade & UpdateLicensesUpgrade Server,Endpoints,Applications,Licenses, UCSS,ESWDownload 9.x SWPartnerCustomerASCustomerDecides toUpgrade toCUCM 9.xRemediation
  • 35. Pre Migration Readiness Assessment Review software migration path Determine hardware requirements Refer to the SRND and Compatibility Matrix Consider all UC applications Consider all 3rd party applications Review impact to business processes Lab/Development testing Plan system migration Planning for end user training if required Decommissioning of Old HW/SW Complete assurance testing Implement new features / technology Update end user documentation /monitoring tools Provide end user trainingPost Migration
  • 36. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 36Sample Unified CM Versions and BuildsUnified CM Version Unified CM Build9.1(1) 9.1.1.10000-119.0(1) 9.0.1.10000-378.6(2a)su2 8.6.2.22900-98.6(2a) 8.6.2.20000-28.6(1a) 8.6.1.20000-18.6(1) 8.6.1.10000-438.5(1)su3 8.5.1.13900-58.5(1)su2 8.5.1.12900-78.5(1)su1 8.5.1.11900-218.5(1) 8.5.1.10000-267.1(5b)su4 7.1.5.33900-106.1(5)su3 6.1.5.13900-4Numbering Convention(A.B.C.XYzzz-x)(A) Major version8.6.2.20000-2(B) Minor version8.6.2.20000-2(C) Maint. rel.8.6.2.20000-2(X) FCS / Respin8.6.2.10000-28.6.2.20000-2(Y) ES/SU Releases8.6.2.21zzz-18.6.2.22900-9(ZZZ) FCS, ES, SU8.6.2.20000-28.6.2.22900-1
  • 37. CUCM - Upgrade PathsCisco UnifiedCommunicationsManager 9.1*Upgrade is HW Dependent, as some servers may not be supportedCUCM6.1.46.1.57.1.37.1.58.xCUCM4.X5.1.25.1.3CUCM6.1.5CUCM6.1.26.1.37.0.17.1.2CUCM8.0.3Single HopMulti-Hop40,000Customers60,000Customers
  • 38. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 38Unified CM Major/Minor Upgrade DefinitionW1 Upgrade: Windows to Appliance model High complexity with possible longest downtime I.E. Unified CM 4.1(3), 4.2(3), or 4.3(2) to 7.1(5b)L2 Upgrade: Appliance to Appliance model Low complexity with possible shortest downtime Between Unified CM versions 5.X, 6.X, 7.X, 8.0 and 8.5 Between Unified CM versions with the same Major RHEL versions I.E. Unified CM 7.1(5) to 8.5 or Unified CM 8.6 to 9.0RU (Refresh Upgrade): Appliance to Appliance model with major RHEL versionchange (starting with RHEL 5) Medium complexity with possible longer downtime From Unified CM versions 6.X, 7.X, 8.0 or 8.5 to 8.6 or 9.X I.E. Unified CM 8.5 to 8.6 or Unified CM 8.5 to 9.0W1L2RU
  • 39. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 39W1 Upgrade: Windows to Appliance modelExistingUnified CM4.X ClusterBack UpWithBARSTape orNetworkShareUploadDMAFileUnifiedCM 7.XDVD KitTape, FTPor sFTPServerInstallUnifiedCM 7.1Node, DLU and7.1 Feature SWLicenseUploadLicensesDownloadFrom CCO1 2 3 5 64NewUnified CM7.1 ClusterExistingUnified CM4.X ClusterInstalland RunUpgradeUtility on AllServersLatestUpgradeUtility FromCCOSave DMA Fileto Tape orNetwork ShareExistingUnified CM4.X ClusterInstall,Run, andDownloadDMA fromPublisherData MigrationAssistant (DMA)7.1NewUnified CM7.1 ClusterNewUnified CM7.1 Cluster
  • 40. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 40L2 Upgrade: Appliance to Appliance model Active partition is running while upgrade software isbeing install on inactive partition Low downtime (20-30) min since upgrade can be donewhile system is functioningInActive partitionActive Partition Running1.RPMsinstallation2.Unified CMinstallation3.DBinstallation4.DataMigrationRebootInActive partitionActive PartitionDormant1. Firmware andBIOS upgrade2.Post rebootsoftwareinstallation
  • 41. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 41Refresh Upgrade (RU): Appliance to Appliance model Server is down while upgrade software is being install More reboots Higher downtime since upgrade cannot be done whilesystem is functioning Upgrade duration is equal to complete installation ofUnified CMInActive partitionActive Partition Running1. Dataexported(Unified CMand CAR) into/commonpartitionRebootInActive partitionActive PartitionDormant1. Firmwareand BIOSupgrade2.VOSinstallation3. PlatformimportRebootInActive partitionActive PartitionDormant1. Unified CMinstallation2. DBinstallation3. Unified CMdata import4.CAR DBcreation5.CAR DBmigration213
  • 42. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 42L2 and RU Upgrade: Appliance to Appliance modelExisting UnifiedCM clusterbeing upgradedUpgradedUnified CMclusterNOUpgrade to samemajor RHELversionPerform a RUUpgradePerform aL2 UpgradeYESUnified CM RHEL Release5.0(4) RHEL 3 Update 65.1(x) & 6.X RHEL 3 Update 87.0(1) RHEL 4 Update 47.1(2) RHEL 4 Update 67.1(3) & 8.0(1) RHEL 4 Update 78.5 RHEL 4 Update 88.6 RHEL 5 Update 59.0 & 9.1 RHEL 5 Update 7Starting withUnified CM 8.6or RHEL 5
  • 43. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 43Cisco Collaboration – Virtualized Premise OffersBusinessEdition 6000UC on UCSLessLess More“Tell me what to do…” “I know what I’m doing…”More“Choices”Existing Investment Leverage“Assurance”“Simplicity”Tested Reference Configuration(TRC)Specs-basedUC on UCS 3rd-Party
  • 44. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 44Platform Options* Design tip: Ensure that all UC applications are supported on selected platformCisco3rd-PartyTRC Specs-BasedIntel Xeon 5600Intel Xeon 7500B200 M2C210 M2C200 M2B440 M2 C460 M2B230 M2C210 M2C200 M2 B250 M2C250 M2DAS (SATA, SAS)FC SAN (2Gbps+)FCoE (10Gbps+)NFSiSCSI+DAS (SATA, SAS)FC SAN (2Gbps+)FCoE (10Gbps+)NFSiSCSI+PlatformflexibilityComplexityIntel Xeon E7 2800Intel Xeon E7 4800Intel Xeon E7 8800B440 M2B230 M2C260 M2C260 M2B200 M2
  • 45. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 45What should I deploy?ManagedPremisePremise Prefers “in-house” ops “Ready, willing, able” to support servers, VMware,storage Ready to move off appliance-oriented operations Prefer outsourced ops Not “ready, willing, able” to take on servers / VMware /storage Prefers OPEX service to CAPEX productsUCS C-SeriesUCS B-SeriesDeploymentScenarioOpsStrategy Smaller - less users or VMs Geographically distributed UC-centric, DAS preference Optimize for CAPEX or UC-only Less partner certs required Larger – more users or VMs Geographically centralized DC-centric, NAS/SAN preference Optimize for OPEX or “all apps” OK if more partner certs requiredor Cloud
  • 46. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 46Before & After Example: MCS 7800  UC on UCSExample:• 5K users with Dial tone, voicemail, IM& Presence• 10% are Contact Center Agents• All applications redundant11x MCS 7800 requiredHigh Hardware Bloat & Sprawl• 22 RU of space• Lotta energy (700W+ / svr)• 55 cables (network, power)• 33 LAN portsShrink to 3x virtualized UCS C220Lean Hardware Footprint• 80+% server count reduction(includes disks)• 80+% space reduction• Energy reduction thru UCS coolingefficiency + less servers• 60+% cabling reduction• 60+% LAN port reduction• Reduced maintenance & support costsOr if you prefer…2x virtualized UCS C240/C260• If it makes more sense for your business
  • 47. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 47Additional Compute Resources• CUCM 9.x SRND: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/uc9x.html• CUCM supported server matrix:http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html• UC Virtualization Doc Wiki:http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware
  • 48. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48Cisco ConfidentialCisco Connect 48© 2012 Cisco and/or its affiliates. All rights reserved.Summary Benefits of migrating to CUCM 9.x Reviewed Unified Communications (UC) 9.x Licensing Model Reviewed Enterprise License Manager (ELM) License Migration Steps Steps for Migrating to CUCM 9.x
  • 49. Complete Your Paper“Session Evaluation”Give us your feedback and you could win1 of 2 fabulous prizes in a random draw.Complete and return your paperevaluation form to the room attendantas you leave this session.Winners will be announced today.You must be present to win!..visit them at BOOTH# 100
  • 50. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 50Thank you.Q/A

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