Being a Change Agent:
Leading IT Transformations
By:
Leah Lewis, Director
Cisco Consulting Services
Public Sector
2
© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco an...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco an...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco an...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco an...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco an...
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© 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco an...
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Being a Change Agent: Leading IT Transformations

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Being a Change Agent: Leading IT Transformations

By: Leah Lewis, Director of Cisco Consulting Services, Public Sector

Transforming service delivery requires cultural evolution. To break down barriers and disrupt entrenched processes you need empowered change agents. Leading through any transition requires a steady hand. Leading through an extreme IT makeover requires fortitude, imagination, endurance and courage. Listen and learn as Leah Lewis, the ex-CIO of the State of Colorado shares her transformation stories.

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Being a Change Agent: Leading IT Transformations

  1. 1. Being a Change Agent: Leading IT Transformations By: Leah Lewis, Director Cisco Consulting Services Public Sector
  2. 2. 2 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
  3. 3. 3 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
  4. 4. 4 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. Derived from Jim Canterucci and Dagmar Recklies, October 2001 Accepts and defends need for change Defines and initiates change in small increments Leads change, translates the vision into context and helps manage Manages complex change, understands cultural dynamics, balances current reality with need for rapid change, takes bold action Champions of change, challenges the status quo, uses crisis in order to support dramatic transformations Level 1 Level 2 Level 3 Level 4 Level 5
  5. 5. 5 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. Ø  Consolidation Legislation Passed in 2008 with a 192 to 1 vote Ø  State CIO became a member of the Governor’s Cabinet Ø  “Net Neutral” Ø  “Revolving Fund” Ø  Single Chain of Command for all IT employees Ø  Funding §  CapEx & OpEx stayed in the Departments §  Salary funds moved to the Office of Information Technology
  6. 6. 6 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. Obstructionists: Watch out – but don’t waste your time. Pessimistic but not obstructionist: These will come along as you move the bell with the yellow folks Skeptical but optimistic: Focus here to move the bell Change Agents: Provide Vision and let them run RESITERS EARLY ADOPTERS / CHANGE AGENTS
  7. 7. 7 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. DIRECTORATE OF CORPORATE AFFAIRS .. HM PRISON SERVICE
  8. 8. 8 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. www.nascio.org/publications Barriers to effectiveness ranked in order of mention by respondents Item Percent Inadequate budgets 71% Agency resistance to change 67% Conflicting priorities among state programs 55% Lack of time for strategic thinking and planning 20% Aligning IT goals with state strategic goals 16% Lack of support 12% New federal or externally directed initiatives 12% Disconnects with executive peers 10% Overwhelming pace of technology change 10%
  9. 9. 9 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. Trust Team Sport Aristides Zavaras, Executive Director Colorado Department of Corrections
  10. 10. 10 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. •  Ari’s passion: Reduce recidivism through vocational training •  His success: The IT Helpdesk Training Program •  His fear: I was going to take it all away Women’s Correctional Facility Canon City, CO – IT Helpdesk
  11. 11. 11 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. •  The 2010 round of budget cuts closed the Canon City Facility •  We went as a team to the Joint Budget Committee hearings to lobby for funds to move the program to the Denver Women’s Correctional Facility •  The program still exists today •  Ari became a vocal supporter our consolidation efforts
  12. 12. 12 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. Human Resources Procurement Communicating / Marketing
  13. 13. 13 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. Build Relationships Understand Motivations Make IT a Team Sport
  14. 14. 14 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
  15. 15. 15 © 2013 Cisco Systems, All Rights Reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.
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