#ConnectedFutures #FutureOfMobility 
1 
Shaping The Mobile Shopping 
Experience
2 
Retailers could have realized an additional $99 billion this 
year if they were more connected across their operations....
3 
Guests were rating our properties based on Wi-Fi 
availability. At our hotel divisional meetings, property 
executive f...
We’ve gained the capability to communicate with customers 
that have been on the Wi-Fi network 
and target offers based on...
Shoppers want enhanced mobility. They want fast, 
high-quality Wi-Fi so they can be social and connected while 
they shop,...
6 
Together, the enablement of contextualization 
will foster customer intimacy while driving improved 
conversation rates...
Technology is driving a revolution in customer engagement, 
but also impacting the effectiveness 
of traditional loyalty s...
9 
From a corporate perspective, revenue-generating 
systems including payroll, front desk, data centers, and 
slot machin...
11 
Shoppers want to be able to buy from the retailers 
they love – from home, in the store, and from their 
mobile device...
12 
On average, retail IT executives rated their 
ability to capture Internet of Everything at 7.2, 
on a scale of 1 to 10...
Today’s leaders are making significant investments 
in mobile applications. Not just to give users the adaptive, 
personal...
Connected Futures: Shaping The Mobile Shopping Experience
Connected Futures: Shaping The Mobile Shopping Experience
Connected Futures: Shaping The Mobile Shopping Experience
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Connected Futures: Shaping The Mobile Shopping Experience

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Connected Futures SlideShare Summaries: http://www.slideshare.net/CiscoBusinessInsights/tagged/connectedfutures feature vertical industries including: education, retail, hospitality, health care, manufacturing, transportation, and utilities.

View More #ConnectedFutures Perspectives:
• European Focus: Innovating for a Mobile World http://www.slideshare.net/CiscoBusinessInsights/mobilizemag-innovating-for-a-mobile-world
• Retail: Shaping The Mobile Shopping Experience http://www.slideshare.net/CiscoBusinessInsights/mobilizemag-shaping-the-mobile-shopping-experience
• Security: Securing the Mobile Enterprise http://www.slideshare.net/CiscoBusinessInsights/mobilizemag-securing-the-mobile-enterprise
• Industry Verticals: Creating Mobile Experiences http://www.slideshare.net/CiscoBusinessInsights/mobilizemag-creating-mobile-experiences
• CIO Perspectives: Mobility, Customer Experience, and the Road Ahead http://www.slideshare.net/CiscoBusinessInsights/cio-perspectives-mobility-customer-experience-and-the-road-ahead
• Healthcare and Mobility: New Advancements Lead to Better Patient Care http://www.slideshare.net/CiscoBusinessInsights/mobilizemag-healthcare-and-mobilityand-new-advancements-lead-to-better-patient-care

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  • Hyperlink to: http://www.cisco.com/en/US/netsol/ns1175/networking_solutions_solution_category.html
  • Hyperlink to: http://www.cisco.com/en/US/netsol/ns1175/networking_solutions_solution_category.html
  • Hyperlink to: http://www.cisco.com/en/US/netsol/ns1175/networking_solutions_solution_category.html
  • Hyperlink to: http://www.cisco.com/en/US/netsol/ns1175/networking_solutions_solution_category.html
  • Hyperlink to: http://www.cisco.com/en/US/netsol/ns1175/networking_solutions_solution_category.html
  • Hyperlink to: http://www.cisco.com/en/US/netsol/ns1175/networking_solutions_solution_category.html
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  • Connected Futures: Shaping The Mobile Shopping Experience

    1. 1. #ConnectedFutures #FutureOfMobility 1 Shaping The Mobile Shopping Experience
    2. 2. 2 Retailers could have realized an additional $99 billion this year if they were more connected across their operations. Source: Cisco #IoE Blog: New Study Shows Value of Internet on Retail, Jon Stine – Director Retail Consumer Products-Transportation- Hospitality, Cisco Consulting Group #ConnectedFutures
    3. 3. 3 Guests were rating our properties based on Wi-Fi availability. At our hotel divisional meetings, property executive feedback shared a common theme – guests want good, reliable, fast Wi-Fi. Source: John Bollen, Vice President of Technology Strategy - MGM Resorts International #ConnectedFutures
    4. 4. We’ve gained the capability to communicate with customers that have been on the Wi-Fi network and target offers based on what we know about their experiences at our property. 4 Source: Mike Dominguez, Senior Vice President of Sales, MGM Resorts International #ConnectedFutures
    5. 5. Shoppers want enhanced mobility. They want fast, high-quality Wi-Fi so they can be social and connected while they shop, eat, and browse. Source: Gian Fulgoni, CIO intu – United Kingdom’s leading specialist shopping center owner, developer, and manager with more than 320 million visitors at its properties annually. 5 #ConnectedFutures
    6. 6. 6 Together, the enablement of contextualization will foster customer intimacy while driving improved conversation rates, sales, and even market share. Source: Cisco #IoE Blog: Using Cutting-Edge IoE Technologies To Deliver Old-Fashioned Customer Experiences, Rachael McBrearty – Chief Creative and Group Leader, Cisco Consulting Group #ConnectedFutures
    7. 7. The natural evolution is two-way interaction, communication, and interactivity – not talking at, but talking with. Bandwidth and power are the foundation of that. Source: Mike Dominguez, Senior Vice President of Sales, MGM Resorts International 7 #ConnectedFutures
    8. 8. Technology is driving a revolution in customer engagement, but also impacting the effectiveness of traditional loyalty strategies. Source: Cisco #IoE Blog: Using Cutting-Edge IoE Technologies To Deliver Old-Fashioned Customer Experiences, Rachael McBrearty – Chief Creative and Group Leader, Cisco Consulting Group 8 #ConnectedFutures
    9. 9. 9 From a corporate perspective, revenue-generating systems including payroll, front desk, data centers, and slot machines must be up, running, and Payment Card Industry-compliant. Source: John Bollen, Vice President of Technology Strategy - MGM Resorts International #ConnectedFutures
    10. 10. As we progress down this path and collect more data, we’re going to be able to assess our guest mix, understand customer behavior more accurately, and determine how that affects bandwidth demands. Source: Mike Dominguez, Senior Vice President of Sales, MGM Resorts International 10 #ConnectedFutures
    11. 11. 11 Shoppers want to be able to buy from the retailers they love – from home, in the store, and from their mobile devices. Source: Gian Fulgoni, CIO intu – United Kingdom’s leading specialist shopping center owner, developer, and manager with more than 320 million visitors at its properties annually. #ConnectedFutures
    12. 12. 12 On average, retail IT executives rated their ability to capture Internet of Everything at 7.2, on a scale of 1 to 10. Source: Cisco #IoE Blog: New Study Shows Value of Internet on Retail, Jon Stine – Director Retail Consumer Products-Transportation-Hospitality, Cisco Consulting Group #ConnectedFutures
    13. 13. Today’s leaders are making significant investments in mobile applications. Not just to give users the adaptive, personalized experiences they want, but also to accelerate existing processes, introduce new operating models, and gain additional business intelligence. Source: Inbar Lasser-Raab, Vice President, Marketing, Cisco 13 #ConnectedFutures
    14. 14. #ConnectedFutures #FutureOfMobility 14 For more information about how mobile solutions can transform business operations and outcomes, visit: #ConnectedFutures ConnectedFuturesMag

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