Cloud-Driven Journey to ITaaS:
Challenges, Opportunities and
Best-Practices
Cloud CIO Summit
Kevin Jackson, Senior Directo...
Objectives
1 A new way to think

about cloud impact
2 An understanding

of what others are
doing
3 A few ideas to help

ac...
of IT spend today is in cloud – expected
to grow to
in the next three years

The Top 3 Challenges
for IT Today

What does ...
Bad News

Good News

Cloud impacts:
IT Operations
IT Governance
IT/LOB Interface

IT Finance
IT Metrics
…

Not to mention ...
Cisco Domain TenSM framework provides an organizing structure for Cloud‟s impact on IT
10

Organization • Governance • Pro...
10

Organization • Governance • Process

Conservative

Security • Compliance

9

Abstraction • Virtualization

1

Infrastr...
Aggressive

Conservative Adopters
Periodically refreshed but „static‟ view of the cost structure
of legacy, private cloud ...
Aggressive Adopters

Conservative

Manage IT with transparency into fully-loaded service costs
(TCO) and manage Run/Change...
Conservative Adopters
Revisiting strategy in light of PaaS ability to deliver the next
wave of cost savings and agility im...
Aggressive Adopters

Conservative

Automated technology integration, lifecycle management and
development environment prov...
Conservative Adopters
Dedicated private cloud operational
team with multi-discipline skills,
leveraging existing tools
Ind...
Conservative Adopters

Aggressive Adopters
Multi-party integration platform / brokers
linking internal and external servic...
1

Cloud is transformational to IT –
and all transformations are hard!

2

An integrated approach across 10
domains is req...
• Impact of Cloud on IT Consumption Models (Intel-Cisco study)

http://www.cisco.com/web/about/ac79/docs/re/Impact-of-Clou...
Thank you.

© 2013 Cisco and/or its affiliates. All rights reserved.
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CIO Cloud Summit 2013: Cloud-Driven Journey to ITaaS: Challenges, Opportunities and Best-Practices

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Connect with Kevin Jackson on LinkedIn: http://www.linkedin.com/pub/kevin-jackson/5/499/462
View our Executive Perspectives page to learn more: http://cisco.com/go/cloudperspectives

At CIO Cloud Summit 2013, Kevin Jackson, Senior Director at Cisco Consulting Services, highlighted the impact of cloud and best practices for the transition to IT-as-a-service. Cloud impacts every part of IT and is the driving force behind the transition to ITaaS.

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  • The top 2 success criteria for a CIO going forward are:Ability to align IT strategy to company's business prioritiesUnderstanding of emerging technologies and cutting-edge IT practices69% see buying authority increasingly with LOBs – and while 44% of IT spend today is LOB-funded, 65% see LOB chargeback as the primary mechanism going forward
  • CIO Cloud Summit 2013: Cloud-Driven Journey to ITaaS: Challenges, Opportunities and Best-Practices

    1. 1. Cloud-Driven Journey to ITaaS: Challenges, Opportunities and Best-Practices Cloud CIO Summit Kevin Jackson, Senior Director Cisco Consulting Services December 2013 © 2013 Cisco and/or its affiliates. All rights reserved.
    2. 2. Objectives 1 A new way to think about cloud impact 2 An understanding of what others are doing 3 A few ideas to help accelerate benefits © 2013 Cisco and/or its affiliates. All rights reserved. Approach  Share results from a recent survey  Introduce a framework our customers find helpful  Discuss example practices of both conservative and aggressive adopters  Field your top-of-mind questions
    3. 3. of IT spend today is in cloud – expected to grow to in the next three years The Top 3 Challenges for IT Today What does that mean to IT…  of respondents see IT becoming a broker of internal and external services  see IT more metrics-driven  see LOB increasing it‟s involvement each area of IT delivery Source: Cisco and Intel “Impact of Cloud on IT Consumption Models” – August 2013 © 2013 Cisco and/or its affiliates. All rights reserved. 1 More complex IT support requirements 2 Increased pressure to cut costs 3 Greater expectations to demonstrate ROI
    4. 4. Bad News Good News Cloud impacts: IT Operations IT Governance IT/LOB Interface IT Finance IT Metrics … Not to mention technology… where cloud impacts: Applications Platforms Infrastructure © 2013 Cisco and/or its affiliates. All rights reserved. Cloud is not reducing IT‟s significance – complexity and distribution require strong IT Leadership examples exist to draw from
    5. 5. Cisco Domain TenSM framework provides an organizing structure for Cloud‟s impact on IT 10 Organization • Governance • Process 9 Security • Compliance Platform 2 Abstraction • Virtualization 1 PaaS 7 Infrastructure • Environmentals IaaS Compute Storage Network Automation • Orchestration SaaS Existing System Integrations Applications 8 3 © 2013 Cisco and/or its affiliates. All rights reserved. Financials 6 Service Catalog 5 Customer Interface 4
    6. 6. 10 Organization • Governance • Process Conservative Security • Compliance 9 Abstraction • Virtualization 1 Infrastructure • Environmentals IaaS Compute Storage Network Automation • Orchestration Platform 2 PaaS Applications 7 SaaS Existing System Integrations 8 3 © 2013 Cisco and/or its affiliates. All rights reserved. Financials 6 Service Catalog 5 Customer Interface 4 Aggressive
    7. 7. Aggressive Conservative Adopters Periodically refreshed but „static‟ view of the cost structure of legacy, private cloud and public cloud environments TCO/OS IMAGE TCO/OS IMAGE RISC TCO/GB BUSINESS DATA SW x86 Physical Platinum Labor x86 Virtual Gold Depr. Silver Fac. © 2013 Cisco and/or its affiliates. All rights reserved.
    8. 8. Aggressive Adopters Conservative Manage IT with transparency into fully-loaded service costs (TCO) and manage Run/Change/Grow mix DISTRIBUTION OF IT BUDGET 20% 20% 25% 33% 25% SERVICE BENCHMARK: LG. 3-TIER APP PLATFORM Grow Change IT Service Run Cost Time to provision 33% 60% IT BUDGET 50% 33% BU1 Process 1 T0 Actual T0+2 Actual T0+5 Target Process 2 Process 3 © 2013 Cisco and/or its affiliates. All rights reserved. BU2 SLA BU3 Usability Alt. 1 Alt. 2
    9. 9. Conservative Adopters Revisiting strategy in light of PaaS ability to deliver the next wave of cost savings and agility improvements Business Value “Release Point” “Stall Point” Hybrid Cloud/ACI Cloud Brokerage Cloud Platforms Cloud Infrastructure Virtualization Cloud Capabilities © 2013 Cisco and/or its affiliates. All rights reserved.  Some companies stalled on server consolidation  Platform automation now motivating them to revisit approach Aggressive
    10. 10. Aggressive Adopters Conservative Automated technology integration, lifecycle management and development environment provisioning – leading toward application-centric infrastructure Development Environment Lifecycle Management Technology Integration © 2013 Cisco and/or its affiliates. All rights reserved. Unified Interface to Facilitate: • Development • Deployment (code/ content) • Testing • Resource Mgmt • Admin •… Compute Storage Network SLA/QoS Security APP PROFILE
    11. 11. Conservative Adopters Dedicated private cloud operational team with multi-discipline skills, leveraging existing tools Individuals with multidisciplinary skills:  Compute  Storage  Network  Security © 2013 Cisco and/or its affiliates. All rights reserved. Aggressive Adopters
    12. 12. Conservative Adopters Aggressive Adopters Multi-party integration platform / brokers linking internal and external services for real-time support and SLA management Connect Once – Connect All Enterprise © 2013 Cisco and/or its affiliates. All rights reserved. Integration Platform
    13. 13. 1 Cloud is transformational to IT – and all transformations are hard! 2 An integrated approach across 10 domains is required to maximize benefits 3 Conservative adopters should revisit strategic choices in light of PaaS 4 Aggressive adopters should evolve all domains toward a dynamic, hybrid and application-centric cloud environment © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
    14. 14. • Impact of Cloud on IT Consumption Models (Intel-Cisco study) http://www.cisco.com/web/about/ac79/docs/re/Impact-of-Cloud-IT_ConsumptionModels_Study-Report.pdf • Transforming the Data Center – Navigating the Journey from Virtualization to Private Clouds (Wipro-Cisco study) http://www.wipro.com/insights/future-drivers/variabalization-of-technology/transformingthe-data-center • Cloud Computing: http://www.cisco.com/web/solutions/trends/cloud/index.html • Cisco Domain TenSM: http://www.cisco.com/web/offers/domain_ten.html http://blogs.cisco.com/tag/cisco-domain-ten/ © 2013 Cisco and/or its affiliates. All rights reserved.
    15. 15. Thank you. © 2013 Cisco and/or its affiliates. All rights reserved.
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