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Empowering Knowledge that Creates Business Outcomes

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Keynote presentation delivered by Jeanne Beliveau Dunn, vice president and general manager of Learning@Cisco, at the 2013 Swiss eLearning Conference.

Keynote presentation delivered by Jeanne Beliveau Dunn, vice president and general manager of Learning@Cisco, at the 2013 Swiss eLearning Conference.

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  • Can you imagine the world’s largest university for IT professionals?No bordersAccess to information and learning at your finger tipsConnect and collaborate with experts, peers, and professionalsPurpose-built to build the next generation of IT and meet tomorrow’s business challenges.Its real. Its called Learning@Cisco.
  • Can you imagine the world’s largest university for IT professionals?No bordersAccess to information and learning at your finger tipsConnect and collaborate with experts, peers, and professionalsPurpose-built to build the next generation of IT and meet tomorrow’s business challenges.Its real. Its called Learning@Cisco.
  • Quickly go through the agenda.
  • Main Message(s):There is more change taking place, simultaneously, in our industry than at any other point in our lifetime. At first glance, these changes, trends, and themes might not seem like anything new. What's different is that technology is now available that lets organizations deal with these trends in a new way. Transition Statement:The requirements for businesses to innovate and do things differently is more prevalent than ever before.Businesses are challenging their IT organizations to implement the technologies that will support the changing landscape to innovate, respond to changing demands, and to meet expectations.Additional Detail:Organizations still face the same pressures to innovate, to respond to changing demands, and to meet expectations. But technology is now at a point where it can help organizations face these many challenges in a new way.  (Rising expectations) -- Consumers, employees, and partners have come to expect the same kinds of on-demand and authentic experiences from the business world that they have come to expect in their personal lives. Technology is making it possible to create deep-rooted relationships on a broad scale.(Market Velocity) Markets have shifted into a higher gear. Product development cycles have shrunk dramatically. And market uncertainties cloud decisions. Organizations are pressured to deliver new ideas – better and faster than ever before. Technology allows organizations to leverage their ecosystem to anticipate and quickly rise to meet new market changes, minimizing risks along the way. (Innovation everywhere) -- At the same time, the latest innovations enabling these new age experiences can come from anyone, anywhere, and at any time Organizations are investing in borderless networks to reap significant gains in the scale, speed, and cost of innovation.(Financial pressures) -- And, of course, everyone is being tasked to do more with less. In the public and private sectors alike, organizations are looking to technology to enhance and extend services as a way of offsetting already constrained resources.----------------------------------------------------------------------------------------------------------------------------------------------7B people in the world, 5B cell phones, 2B broadband connections, and 1B people on facebook and twitter13 Billion Devices Connected Today, 2 per PersonBy 2020, 50 billion devices will be connected to Internet…6 devices per PersonBy the time we are done with this presentation, 6,000 tablets will have been soldTotal content of 1 zettabyte will flow through the network by 2020By 2014,video will quadruple all IP traffic70% of the world’s mobile traffic will be video by 2016Enterprise-class cloud technology will be used by 70% of enterprises by 201278% of enterprises will be pursuing a private cloud strategy by 2014
  • Transition statement:New market shifts and new customer demands are forcing new job requirements for IT professionals.
  • Networking is predicted to become the second fastest growing occupation in the U.S., faster than the average for all occupations, and should continue to grow as we invest in new, quicker technology and mobile networks. According to the U.S. Bureau of Labor Statistics, job growth for network administrators, network support specialists and computer network architects alone is projected to grow by more than 20 percent by 2018.The combination of new security threats, regulatory compliance mandates, and the need to protect customer and organizational data has driven the demand for a more efficient use of network security technologies within architectures. The increasing complexity of network security responsibilities with mobility, social networking, voice, video, virtualization, cloud computing and physical safety and security requirements is driving greater specialization and advanced skills on the products that facilitate these solutions, including virtual private networks, firewalls, authentication and intrusion prevention.  Explosive data growth and new transformational technologies such as cloud computing, converged infrastructure, unified networking and big data are changing the way organizations are running their businesses today. These new technologies affect not only IT systems and infrastructures, but also the practitioners that design, install, operate and manage them.  The hyper-growth of video traffic over IP networks demands that all related staff begin to speak the language of “jitter, loss, and latency” for the CEO’s broadcast messages to employees, for the factory floor’s use of digital signs to control production systems, and for the mobile professional viewing video conferences on a mobile tablet.Staying in touch with these industry advancements is necessary to survive and thrive in this rapidly changing world. It’s never been a better time to enter into this market or reskill employees. This is an exciting career opportunity for anyone that wants to be at the forefront of what technology can do for business.http://www.phoenix.edu/news/releases/2012/03/cisco-and-university-of-phoenix-team-up-to-deliver-new-network-programs-for-students.html
  • Globally, a lack of available candidates with the right technical expertise and employability skills continues to exasperate employers (No 1 or 2 hiring challenge)-(Manpower 2012) Skilled trades workers identified as the most difficult position to fill globally; Followed by Engineers (2nd), Sales Representatives (4th), Technicians (3rd), IT Staff (5th) (Manpower 2012)European shortfall of 615K networking personnel (IDC 2008)India trains 400K engineers annually, but falls short of country’s own demand. India has shortage of 500K IT professionals (National Association for Software Companies).Only 5% of Indians 20-24 receive any formal vocational training, compared to 28% in Mexico, 60 to 80% in most developed countries and 96% in Korea.China experiencing labor shortage. Manufacturers behind schedule, closing down production, raising prices. Unskilled workers getting signing bonuses. (New York Times)China expanding postsecondary education. Institutions of higher learning enrolled 6.4M new students last year, 5.7M in 2007 and 2.2M in 2000.Government survey 2007 found that in 79% of villages no one left was fit to work in factorieshttp://www.reuters.com/article/idUSTRE54R0SO20090528http://www.worldacademy.org/forum/job-shortages-or-skill-shortageshttp://www.nytimes.com/2010/02/27/business/global/27yuan.html
  • Our View on the Critical Skills to succeed in the Knowledge Economy:21st Century skillsCritical ThinkingCollaborationCommunicationCreativityProblem SolvingICT ProficiencyGlobal Leadership Skills:Global MindsetProficiency in multiple languagesCultural awareness and experience working with multiple culturesTeam Player attitudeProfessionalismWork EthicsMoral Compass to know what is the right thing to do even under pressureStrong self awarenessHunger for self improvementEntrepreneurial Skills:Opportunity recognitionSelf-Direction, ambition, initiativePersuasionPlanning SkillsRisk taking attitudeResourcefulnessThe Expertise issue
  • Transition statement:New market shifts and new customer demands are forcing new job requirements for IT professionals.
  • Transition Statement:Cisco is leading the charge by helping to build and mentor the world’s IT talent; providing clear paths to learning and resources that help our customers and partners address the new business challenges.
  • Cisco learning Network is about democratizing learning through a “social learning network” . Through the use of wikis, blogs, discussion boards and online mentoring, this site will serve the needs of individuals seeking education by bringing education services and information to the masses in an integrated fashion.Individuals from all walls of life, wishing to learn about networking technology, get rained and seek and careers in networking can come here to use its education and career services, study through its programs and learn from other experts. It will also tie individuals to companies that provide educational services like our Cisco Learning Partners and Cisco Press on behalf of Cisco.Established in 1996 as the only authorized publisher of Cisco certification and network technology learning materials, Cisco Press has become a leader in self-study resources for both networking professionals and students.Cisco Press resources complement and enhance classroom or Web-based training. They span a complete learning path, from basic learning through preparation and practice, to expert-level knowledge.
  • Transition: What’s different, what’s driving these changes? Much of it … being driven by the global network … everything is becoming connectedIn 2001… 300 million devices connected… Primarily what you’d expect… computers, cell phones, PDAsBy 2010, in just two years… predicted that 14 billion things will be connectedNot just talking cell phones anymore…Cars, buildings, security cameras … toilets (nutrition example)
  • The Cisco Career Certifications program has long been recognized as among the finest in the industry. Cisco’s program has won numerous awards by influential publications and analysts such as:Brandon Hall ResearchCRNCertCitiesCertification MagazineIn its Special Report: 2006 CRN Training and Certification Study Cisco was singled out for high praise:“An analysis of CRN's annual Channel Champions partner satisfaction survey shows that Cisco consistently earned the highest satisfaction ratings for training in networking categories, an area where solution providers also indicated they were most likely to receive vendor-subsidized training.”
  • Transition Statement:Cisco is leading the charge by helping to build and mentor the world’s IT talent; providing clear paths to learning and resources that help our customers and partners address the new business challenges.
  • Transcript

    • 1. © 2013 Cisco and/or its affiliates. All rights reserved. 1Cisco ConfidentialCisco Confidential 1Jeanne Beliveau DunnVice President and General ManagerLearning@Cisco
    • 2. © 2013 Cisco and/or its affiliates. All rights reserved. 2Cisco ConfidentialCisco Confidential 2Empowering KnowledgeThat Creates BusinessOutcomesJeanne Beliveau DunnVice President and General ManagerLearning@CiscoApril, 2013
    • 3. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 3Today’s Evolving Business RequirementsLearning@Cisco: A Collaborative Learning NetworkBest Practices and Business ResultsSummary and Actions You Can TakeCisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 3
    • 4. 4RisingExpectationsMarket Velocityand VolatilityInnovationEverywhereFinancialPressuresRequires Innovation and Doing Business DifferentlyMarket Is ChangingCisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 4
    • 5. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 5Huge Implications As We Face a Talent Shortage
    • 6. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 6Big Datas Big Problem: Little TalentIT Solution Provider ChallengesHeres a paradox: Your need to hire great technologists is atan all-time high, but the talent pool is shrinkingWorldwide, 1 in 3 employers experience difficulties fillingvacancies due to lack of available talentNetworking is 2nd fastest-growing need for talent
    • 7. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 7The Game Changer: Unlocking Human Potential Through Talent Development• Average employee tenure goes from5-7 years to 2-3 years• 75-90% of all workers will require re-skilling• Deficit of 3 million workers -- 300,00 collegegraduates every year between now and 2018• Competing for the top talent from the X and Ygenerations• Every corporation faces the War for Talent withthe right skills• CEOs are looking to change culture and breakdown silos with socialDaniel PinkA Whole New MindThe future belongs to a very differentkind of person with a very different kindof mind - creators and empathizers,pattern recognizers and meaningmakers.
    • 8. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 821st Century SkillsGlobal LeadershipSkillsEntrepreneurialSkillsThe Critical Skills for the Knowledge Economy of the Future• Opportunity Recognition• Self-Direction• Persuasion• Planning Skills• Risk-Taking• Resourcefulness• Critical Thinking• Collaboration• Communication• Creativity• Problem-Solving• ITC Proficiency• Global Mindset• Languages Proficiency• Cultural Awareness• Team Player• Professionalism• Work Ethics
    • 9. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 9Learning Moves to Mobile, Global, and Collaborative
    • 10. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 10Mobile Social Visual VirtualCollaboration: The Investment of the Decade• Collaboration - The number one trait leadersare seeking in their employees• Over 75% calling it “critical”• Leaders now see technology as an enabler ofcollaboration and relationships• Those essential connections that fuelcreativity and innovationSource: 2012 IBM Global CEO Study
    • 11. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 11New Approach to LearningStudents are the new, digital-forward scoutsLearning is an active, collaborative processMotivation is critical to effective learningPersonalized learning is key: Learn my way, to my scheduleTo be effective, knowledge building should be integrated into the job
    • 12. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 12Learning@CiscoBuilding and Mentoring the World’s IT Talent
    • 13. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 13Remove barriers to education bycreating new business models,new platforms, and acceleratingtalent developmentGrow through green, mobile andglobal solutionsPersonalized and relevanteducation. Personalizeddevelopment /job relevanceCollaborative Education toaugment the classroomCreate the next generation of talentthat will transform the world throughthe power of the networkLearning@Cisco
    • 14. 14Role of the Network GrowsEvolutionoftheNetworkTimeNew Challenges for Talent – Building new skillsKnowledge GapThe Internet of EverythingSoftware AutomationCloudLearning@Cisco’s Top Objectives1. Double our experts/our industry2. Create new roles3. Re-skill for solutions4. Globalize talent5. Support our existing communityVoice TransportTelecommuting / VPNWirelessUnified CommunicationsCollaboration/VideoEnhanced SecurityEthernet SwitchingRoutingData CenterFilling the Gaps2 million andgrowing!
    • 15. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 15Architect:Cisco Certified ArchitectExpert:CCIE® R&S, Storage, SP, SP Ops, Security, Voice, Wireless,and CCDE ®Professional:CCNP® , CCNP Security, CCSP ®, CCNP Voice, CCNPWireless, CCNP SP Ops, and CCDP™Entry/Associate:CCENT®, CCT™, CCNA®, CCNA Security, CCNA Voice,CCNA Wireless, and CCDA®• Advanced Routing and Switching• Data Center• Optical• Security• Service Provider• Storage Networking• Unified Communications• Video• WirelessSoft Skills / Business Product TrainingLVCI, Business Transformation(Selling, Positioning, Services)NPI, Solutions, Multi-vendor(Design, Implement, Support)Training and Certifications Portfolio: Adapting to Meet Real-World NeedsCareer Certifications Specialist Certifications
    • 16. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 16Learning@Cisco PortfolioInstructor-LedTrainingVirtual ClassroomGaming,Lab SimulationsCustomizedConsultingServicesCollaborativeLearningVirtualMentoringAcceleratedLearningProgramsCertifications &AssessmentsCisco Press,Digital LibrariesTransforming Talent Through...
    • 17. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 17Connecting with Loyal Communities and Social MediaCisco Learning NetworkOver ~110M page views, 2M in the Communitywww.ciscolearningnetwork.com Over 7,000 FollowersLearning NetworkOver 161,000 FriendsSupport CommunityOver 10,000 Members
    • 18. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 18Journey of Talent Development2008 2009 2010 2011 2012 2013 2014IndustryTransformingPhysical andOnline ClassroomsVirtual Classroomsand CommunitiesPersonalizedJust-in-TimeLearning
    • 19. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 19Improved Student Outcomes from Virtual ClassroomsREMOTE LEARNING VIASMART DEVICEOptimized video experienceon smart devices for studentson the goCapture live class and offervideo library to studentsaccessible from anywhereanytimeLECTURE CAPTURE ANDCONTENT LIBRARYRemotely monitor new trainer;live sampling to improvecurriculumTRAINING QUALITYIMPROVEMENTDeliver high-qualityclassroom learningexperience via videostreaming to remotestudentsHIGH-QUALITY VIRTUALCLASSROOM EXPERIENCE
    • 20. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 20World Wide Cisco Certifications Total 2M in 222 CountriesAmericas 610,871 (+21%)EMEAR 489,153 (+27%)8,92419,56337,362386,79736,507Service ProviderData CenterCollaborationBorderlessDesign6,50512,82525,736804,63536,714Service ProviderData CenterCollaborationBorderlessDesignAPJC 886,415 (+20%)5,25520,50549,941480,70754,463Service ProviderData CenterCollaborationBorderlessDesign
    • 21. 21Award-Winning Education ProgramHow Cisco’s Learning Network Became aSocial Hub for the IT Industry, February, 2013Dice Learning: CCNA:Top 10 Pay Boosting Certifications, 2010Network World: 5 Hot IT Certification Picks:Cisco Certified Architect, 2010Brandon Hall Excellence Gold AwardBest in Certification Programs, 2012IPv6 Certified for Routing & Switching, Security,Service Provider and Design Certifications, 2011Learning! 100 Award, eLearning! Rank #3Cisco Learning Network Collaboration Excellence, 2012Top 10 IT Networking Certifications(CCNA, CCNP, CCIE, CCIE Voice), 2010Tech Republic, 10 Best ITCertifications (CCNA), 2010Brandon Hall ResearchCisco Learning Network, 2010ASTD Excellence in PracticeCisco Learning Network, 2010[ci]channelinsider
    • 22. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 22Set goals that map to thebusiness and measureresultsManage EducationInvestments as aBusinessOutside-in blueprintdevelopment basedon real customerroles in industryUse Job TaskAnalysis and DesignWorkshopsScalable QualityAssurance Service -ANSI, ISO, 9001, certifiedpracticesSet Design andDevelopmentProcessesSystemic approach tocommunicate successesand drive businessinvestmentCreate Sustainableand VisibleResultsCreate programs thatscale, drive engagementand accelerate learningOffer Collaborativeand MobileLearning ProgramsDrive participation tocompany goals topdown, reward studentaccomplishmentsRecruit andRewardParticipationIndustry-Leading Best Practices
    • 23. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 23Learning@Cisco: Leading the Way for Tomorrow’s Connected Business WorldRecognized leader in collaborative learningAward-winning, industry leader in IT educationRich ecosystem of partners, customers, and expertsdeveloping the next generation of ITEliminating learning barriers through social networking mediums,virtual classrooms, and collaborative learning communities
    • 24. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 24Recommendations and Summary
    • 25. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 25Preparing for the Next Wave of Talent Enablement• Ramp up college recruitment/branding• Take talent into your own hands and shapeyour long term plan• Leverage technology to scale and createmore virtualized/personalized offerings• Focus on the marriage of student outcome tobusiness needs• Build solutions that are global, dynamic andthat can scale up and down• Adopt a mobile, collaborative, flexibleworkplace and enable people to self-develop
    • 26. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 26Let’s Stay ConnectedVisit ushttps://learningnetwork.cisco.comPost a comment or photohttp://www.facebook.com/Cisco.LearningFollow ushttp://twitter.com/LearningatCiscoCheck out the Cisco Education Bloghttp://blogs.cisco.com/category/education/Subscribe to watch Cisco education videoshttp://www.youtubecisco.com/education
    • 27. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27Thank you.

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