Cisco Services | Get the Most from Your Technology Investment
 

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Studies show that just one hour of downtime costs an average of US$212,100 an hour. So don’t let a network problem affect you. Learn more how to proactively manage your network. ...

Studies show that just one hour of downtime costs an average of US$212,100 an hour. So don’t let a network problem affect you. Learn more how to proactively manage your network.

Learn more about Cisco Services Technical Support: http://cs.co/jlbSS8ad.

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  • Welcome to our presentation. Today I’d like to talk about how Cisco Services can help you get the most benefits from your technology investment. <br />
  • It’s not news that we’re living in a more connected world. Your business depends on the network to keep your employees, partners, and customers all connected and working together. <br /> <br /> And your network doesn’t have to fail to affect your business’s profitability. Technology needs are changing all the time. You may be adding new employees, opening a new office, or rolling out new network services for employees or customers. New security threats are constantly emerging. A network that was working fine just six months ago may be at risk for performance or reliability problems today. <br /> <br /> If your network is running at less than its best, you could face: <br /> <br /> Slower applications and services—and lost productivity, because your network isn’t current and running at its best <br /> Missed opportunities for new markets and revenue, because you’re less competitive and agile <br /> Security and compliance problems <br /> A disappointing online presence—and lost customers <br /> <br /> Studies show that just one hour of downtime costs an average of US$212,100 an hour <br /> <br /> So don’t let a network problem affect you. You’ve spent a lot of time and resources on technology to support your business. Shouldn’t you get the most value from it? <br />
  • Signing up for Cisco Services from day one helps keep your network up and running at its best—all the time. <br /> <br /> Our services let you take advantage of the full value of your technology investments. They’re delivered by a trusted partner who understands your business, and they’re backed by Cisco knowledge and best practices. These smart, personalized services use a lifecycle approach that lets you plan, build, and manage your network. That means that you get top performance and peace of mind at every stage of your network’s lifespan. <br /> <br /> Services help you : <br /> Find and solve problems faster, before they affect your business <br /> Keep costs in line <br /> Control risk with a secure, healthy network <br /> Get top performance from network services and applications <br /> Seize new business opportunities, and <br /> Get more out of your network, today and in the future <br /> <br />
  • With Cisco Services, you can be sure you’re getting the most out of your investment—every day. <br /> <br /> Get peace of mind knowing that your network and business are dependable <br /> Keep your network current, so your business operations deliver the best performance and security <br /> When you have questions, reach out to local Cisco engineers who are there for you 24 hours a day <br /> Access robust online resources such as bug search tools, software downloads, technical documents, and more <br /> Stay competitive, seize new business opportunities, and tap new markets using your network <br /> Expect nonstop business continuity with rapid hardware replacement <br /> Increase reliability and accelerate error resolution by 80 percent with proactive monitoring and diagnostics
  • Cisco Services offerings deliver value that goes beyond your warranty protection. The Cisco Limited Lifetime Hardware Warranty helps ensure that the hardware will be repaired in the event of unit failure. It’s our vote of confidence about the reliability of our products. <br /> <br /> But managing your network and keeping it running at its best requires more than dependable hardware. In day-to-day operations, your IT people may need expert advice from the Cisco Technical Assistance Center. The best and most cost-effective way to obtain that is through Cisco Services offerings such as Cisco SMARTnet Services. <br /> <br /> Also, when your IT people do call the Cisco TAC, one of the first questions they’ll be asked is if whether their software is fully current with the most recent upgrades and updates. The hardware warranty doesn’t provide these updates—only Cisco SMARTnet Service does. In fact, 80 percent of calls to Cisco TAC are not about hardware failure. <br /> <br /> Cisco Services goes far beyond hardware support. With Cisco Services, you can have total confidence in your network operations.
  • If you’re already protected by a Cisco Services plan, you know the value it provides. Your coverage gives you trouble-free, dependable network performance. <br /> <br /> But if your services plan is coming up for renewal, don’t miss out on the opportunity to keep your business running smoothly. <br /> <br /> Network downtime costs businesses 1 percent of annual revenue <br /> If your network is running poorly, you risk: <br /> Lost customers and revenue <br /> Missed opportunities for new sales <br /> Expense of recovering from system incidents <br /> Regulatory and compliance problems <br /> <br /> The value of Cisco Services is clear. Cisco SMARTnet Service delivers a 192 percent ROI over three years. <br /> <br /> Best of all, renewal is simple. You’re already in the system, so a quick word with your Cisco partner is all you need to keep your coverage. <br />
  • Keeping your Cisco Services current helps ensure that you maintain all the performance and reliability that you’ve come to expect from your Cisco solution. <br /> <br /> It’s the best way to be sure that your network will always stay covered and be up-to-date so you can: <br /> <br /> Maintain peak performance with a secure, dependable network <br /> Resolve problems fast with support from the Cisco TAC and rapid hardware replacement (in as little as 2 hours), 24 hours a day, 365 days a year <br /> Find and solve problems before they affect your business with smart diagnostics and alerts from Cisco Smart Call Home <br /> Stay on top of the latest technology with automatic system upgrades and extensive online tools and resources <br /> Apply Cisco Smart Services capabilities for better insight into your network <br />
  • Cisco Smart Services capabilities are what make Cisco Services so powerful. <br /> <br /> Innovation is at the core of Cisco Smart Services, and it helps these services deliver better visibility, information, and understanding. <br />   <br /> Cisco Smart Services have automated software-enabled capabilities that collect network diagnostic data. We analyze this data and compare it to all the knowledge we’ve gained from working with thousands of customers. The end result is insight you can use to maintain a top performing network. <br />   <br /> It can help you and your partner better understand the state of your network and devices. It helps you optimize network performance and make sure your business operations are efficient. And it helps you simplify network management with features such as proactive automated alerts, online portals, and real-time tracking tools. <br />   <br /> Cisco Services has the innovation and experience to help you solve your most important business challenges. <br /> <br />
  • And our services are delivered by your trusted partner, who understands your business, and your priorities. <br /> <br /> Together, Cisco and our partners form the largest collection of networking experts in the world: <br /> More than 13,000 people focused on services, including more than 1200 software developers <br /> More than 2200 certified engineers with more than 3300 certifications <br /> Part of a community of 68,000 partners authorized to sell and support Cisco solutions
  • We back your partner’s expertise with our own extensive knowledge, experience, and best practices. <br /> <br /> Only Cisco offers a lifecycle approach to services. We define the primary activities for every phase of the development of your network to deliver a service experience that is consistently excellent. Cisco has helped thousands of customers worldwide deploy innovative collaboration solutions, and we apply what we have learned to our services. We build on knowledge gained through: <br /> More than 28 years of industry experience <br /> 50 million installed devices <br /> 6 million annual customer interactions <br /> 90,000 technical documents in our knowledge base <br />
  • Thanks for listening. If you’re ready to learn more about how Cisco Services can benefit your company, contact [PARTNER INFO].

Cisco Services | Get the Most from Your Technology Investment Presentation Transcript

  • 1. Get the Most from Your Technology Investment Cisco Services
  • 2. Cisco Confidential 2© 2014 Cisco and/or its affiliates. All rights reserved. Your Business Depends on Your Network Your Network Doesn’t Have to Fail to Affect Your Business’s Profitability Poor network performance means: Don’t Let a Network Problem Take Your Business Down with It Slower applications and services Missed opportunities Security and compliance issues A disappointing online presence Studies show just one hour of downtime costs an average of US$212,100 an hour
  • 3. Cisco Confidential 3© 2014 Cisco and/or its affiliates. All rights reserved. You’re Simply Safer with a Service Cisco® Technical Services Help Keep Your Network Up and Running at Its Best—All the Time Keep costs in line Control risk with a secure, healthy network Get top performance from network services and applications Get more out of your network, today and in the future Seize new business opportunities faster Find and solve problems faster, before they affect your business
  • 4. Cisco Confidential 4© 2014 Cisco and/or its affiliates. All rights reserved. Be Sure You’re Getting the Most from Your Investment, Every Day Unlock All the Potential in Your Network Reach out to local Cisco engineers Get peace of mind Keep your network current Access robust technical and online resources Expect nonstop business continuity Stay competitive Increase reliability and accelerate error resolution
  • 5. Cisco Confidential 5© 2014 Cisco and/or its affiliates. All rights reserved. Much More Than a Warranty  80 percent of calls to Cisco® Technical Assistance Center (TAC) are not about hardware failure  Managing and evolving your network requires more than reliable hardware Equipment Covered Duration Hardware Replacement Cisco OS Updates Cisco TAC Support Registered Access to Cisco.com Cisco Call Home Diagnostics and Alerts Cisco SMARTnet™ Service All Renewable contracts Cisco Standard Hardware Warranty All Standard hardware 90 days Standard software 90 days Advance hardware replacement  24x7x2 hour  24x7x4 hour  8x5x4 hour  8x5xNBD Other  RFR Advance replacement (10 days) Yes; updates within the licensed feature set No No No No Yes Yes Yes
  • 6. Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved. Cisco SMARTnet™ Service delivers a … and renewal is simple 192% ROI over 3 years Missed opportunities for new sales Expense of recovering from system incidents Regulatory and compliance problems Lost customers and revenue If your network is running poorly, you risk: Network Downtime Costs Businesses 1 Percent of Annual Revenue Time to Renew? Don’t Let Your Coverage Slip
  • 7. Cisco Confidential 7© 2014 Cisco and/or its affiliates. All rights reserved. Maintain peak performance with a secure, dependable network Keep All the Performance and Reliability You’ve Come to Expect Stay Covered and Up-to-Date Resolve problems fast with support from Cisco® TAC and rapid hardware replacement Find and solve problems before they affect your business with smart diagnostics and alerts from Cisco Smart Call Home Stay on top of the latest technology with automatic system upgrades and online tools Apply Cisco Smart Services capabilities for better insight into your network
  • 8. Cisco Confidential 8© 2014 Cisco and/or its affiliates. All rights reserved. Powered by Cisco Smart Services Capabilities Cisco® Smart Services automates software capabilities…  that collect network diagnostic data…  which we analyze and compare to Cisco’s deep networking knowledge Giving you insight to find and diagnose problems Offering online portals and tools with real-time tracking Providing software downloads and alerts to simplify updates
  • 9. Cisco Confidential 9© 2014 Cisco and/or its affiliates. All rights reserved. Delivered by Your Partner, Who Understands Your Business Cisco and our partners form the largest collection of networking experts in the world 13,000+ people focused on services, including more than 1200 software developers 2200+ certified engineers with 3300+ certifications Part of a community of 68,000 partners authorized to sell and support Cisco® solutions
  • 10. Cisco Confidential 10© 2014 Cisco and/or its affiliates. All rights reserved. …All Backed by Cisco Experience Our Lifecycle Services Approach Helps You Plan, Build, and Manage Your Network We build on knowledge gained through: 28 years More than of industry experience 50 million installed devices 6 million annual customer interactions 90,000 technical documents in our knowledge base
  • 11. Thank you.