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Cisco Social Top Tasks

by on Apr 04, 2013

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Learn how the Cisco Global Social Media Team worked closely with Gerry McGovern from Customer Carewords to run a top tasks study to understand the tasks visitors want to accomplish on Cisco social ...

Learn how the Cisco Global Social Media Team worked closely with Gerry McGovern from Customer Carewords to run a top tasks study to understand the tasks visitors want to accomplish on Cisco social channels. This methodology leverages a unique scoring technique enabling visitors to tell you in precise, statistical terms their top tasks when they arrive at your social channel.

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  • lelau Leslie Lau, Social Media Manager at Cisco System Join Cisco and Customer Carewords on April 23, 2013 at an online event discussing this study in more detail. Learn more and register at - cs.co/SocialTopTasks 1 year ago
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Cisco Social Top Tasks Cisco Social Top Tasks Presentation Transcript