Gamification is the use of game designtechnique, game thinking and game mechanics toenhance non-game contexts.Deterding. S, Dixon. D, Khaled, R. Nacke. L. From Game Design Elements toGamefullness: Defining “Gamification”. ACM, Finland, 2011, 9-14
A Platform- That facilitate a real life game in your callcenter.
A Platform- That facilitate a real life game in your callcenter.- Connects with all systems.
MDA FrameworkMechanics: Functioning componentsDynamics: InteractionsAesthetics: Fun partsThis framework is created by Robin Hunicke, Marc LeBlank and Robert Zubek.Hunick, R., LeBlanc, M., Zubek, R., MDA: A Formal Approach to Game Design andGame Research [http://www.cs.northwestern.edu/~hunicke/MDA.pdf]
MDA Framework PointsFour types of game elements: Levels Badges Leaderboard