Gamify a Callcenter!
Gamification is the use of game designtechnique, game thinking and game mechanics toenhance non-game contexts.Deterding. S...
Where does it come from?
Pavlov   Skinner   Maslov
What are the problems in a     Contactcenter?
Coxen, A. Top 10 call center problems [http://www.callcentrehelper.com/the-top-ten-call-centre-problems-12637.htm]
What do we have ?
A Platform- That facilitate a real life game in your callcenter.
A Platform- That facilitate a real life game in your callcenter.- Connects with all systems.
MDA FrameworkMechanics: Functioning componentsDynamics: InteractionsAesthetics: Fun partsThis framework is created by Robi...
MDA Framework                               PointsFour types of game elements:   Levels                               Badg...
PointsLevelsBadgesLeaderboard
PointsLevelsBadgesLeaderboard
PointsLevelsBadgesLeaderboard
PointsLevelsBadgesLeaderboard
Client                                     Database                                                 n                     ...
Implementation1] Define goals
Implementation1] Define goals2] Create A framework (design the game)
Implementation1] Define goals2] Create A framework (design the game)3] Test the framework
Implementation1] Define goals2] Create A framework (design the game)3] Test the framework4] Connect systems
Implementation1] Define goals2] Create A framework (design the game)3] Test the framework4] Connect systems5] Implement an...
This results in…
Chris van den BergEmail:      chris@engageit.coWebsite:    http://www.engageit.coTwitter:    http://twitter.com/chrisvdber...
Engage Gamification!
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
EngageIT - Overview - Platform
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EngageIT - Overview - Platform

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This presentation gives an overview of our gamification platform. This platform can be used to engage you call center employee's.

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  • Weetiemandwat het is? Volgens Wikipedia is het:
  • But is this so new?
  • Weetiemandwat het is? Volgens Wikipedia is het:
  • Weetiemandwat het is? Volgens Wikipedia is het:
  • Betrokkenheid:Monotomous due high, receptive natureImpossible Targets and strictues
  • Weetiemandwat het is? Volgens Wikipedia is het:
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • But is this so new?
  • Weetiemandwat het is? Volgens Wikipedia is het:
  • EngageIT - Overview - Platform

    1. 1. Gamify a Callcenter!
    2. 2. What is Gamification?
    3. 3. Gamification is the use of game designtechnique, game thinking and game mechanics toenhance non-game contexts.Deterding. S, Dixon. D, Khaled, R. Nacke. L. From Game Design Elements toGamefullness: Defining “Gamification”. ACM, Finland, 2011, 9-14
    4. 4. Where does it come from?
    5. 5. Pavlov Skinner Maslov
    6. 6. What are the problems in a Contactcenter?
    7. 7. Coxen, A. Top 10 call center problems [http://www.callcentrehelper.com/the-top-ten-call-centre-problems-12637.htm]
    8. 8. What do we have ?
    9. 9. A Platform- That facilitate a real life game in your callcenter.
    10. 10. A Platform- That facilitate a real life game in your callcenter.- Connects with all systems.
    11. 11. MDA FrameworkMechanics: Functioning componentsDynamics: InteractionsAesthetics: Fun partsThis framework is created by Robin Hunicke, Marc LeBlank and Robert Zubek.Hunick, R., LeBlanc, M., Zubek, R., MDA: A Formal Approach to Game Design andGame Research [http://www.cs.northwestern.edu/~hunicke/MDA.pdf]
    12. 12. MDA Framework PointsFour types of game elements: Levels Badges Leaderboard
    13. 13. PointsLevelsBadgesLeaderboard
    14. 14. PointsLevelsBadgesLeaderboard
    15. 15. PointsLevelsBadgesLeaderboard
    16. 16. PointsLevelsBadgesLeaderboard
    17. 17. Client Database n Read X Gamification Service PushGamificationDatabase Client
    18. 18. Implementation1] Define goals
    19. 19. Implementation1] Define goals2] Create A framework (design the game)
    20. 20. Implementation1] Define goals2] Create A framework (design the game)3] Test the framework
    21. 21. Implementation1] Define goals2] Create A framework (design the game)3] Test the framework4] Connect systems
    22. 22. Implementation1] Define goals2] Create A framework (design the game)3] Test the framework4] Connect systems5] Implement and play
    23. 23. This results in…
    24. 24. Chris van den BergEmail: chris@engageit.coWebsite: http://www.engageit.coTwitter: http://twitter.com/chrisvdbergLinkedin: http://www.chrisvdberg.comQuestions? Contact me !
    25. 25. Engage Gamification!

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