Process iceberg

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  • At that time, I had no glue about Software processes agile development … I simply worked in the natural way from what I thought works best Motivation: Mastery: impress girls from the neiborhood see on TED-talks the talk from Daniel Pink
  • Not yet compliance considered (brake not working on all underground, steering does not fulfill safety aspects)
  • Non-functional tests: stability Check compliance: weight
  • At that time, I had no glue about Software processes agile development … I simply worked in the natural way from what I thought works best Motivation: Mastery: impress girls from the neiborhood see on TED-talks the talk from Daniel Pink
  • I had many classes during my studies about contoller design and the professor always emphasized: Most Important is to analyze and understand the dynamical behavior of the control path or the controlled system. Only then you can find that controller fitting best to this plant. Process acts like a “controller” in the system of people, teams, organisations. But as process are considered all rules in an organisation: Values Policies Business Process Development process Project tracing: PDCA ( plan–do–check–act ), QCDF (Quality, Cost, Date, Function) The question is: which controller (process) fits best for the plant (system) to be controlled what produces the best results (adherence to schedules, quality, sustainability,…)
  • Processes define how teams & people interact People solving problems People organizing their work People meeting People communicating and exchanging information People learning and gathering knowledge Processes are strongly related to Psychology and Sociology
  • We usually only talk and observe the iceberg above the waterline: Process behaviour communication results But there is much more below the waterline: Human nature Human needs Culture Education believes values character competence thoughts emotions habits …
  • We usually only talk and observe the iceberg above the waterline: Process behaviour communication results But there is much more below the waterline: Human nature Human needs Culture Education believes values character competence thoughts emotions habits …
  • We usually only talk and observe the iceberg above the waterline: Process behaviour communication results But there is much more below the waterline: Human nature Human needs Culture Education believes values character competence thoughts emotions habits …
  • We usually only talk and observe the iceberg above the waterline: Process behaviour communication results But there is much more below the waterline: Human nature Human needs Culture Education believes values character competence thoughts emotions habits …
  • Growth in the long Kondratiev cycles was not just caused by the turnover and revenue WITH the new technology, BUT: by the turnover and revenue possible through the new technology: e.g.: productivity increase through computers and IT in administration, service, management, production Produktionsfortschritte erzielt man heute nicht mehr in erster Linie durch noch bessere Hardware, durch noch bessere Technik oder durch besseren Zugang zu Fremdkapital. Die wirklichen Durchbrüche in der Produktivität, in Größenordnungen von 30, 100 bis zu 1000 Prozent, erreicht man dadurch, daß man die Art und Weise, wie Menschen zusammenarbeiten, anders gestaltet: Umorganisation in Richtung Gruppenarbeit Das Knappheitsfeld nach dem Ende des fünften Kondratieffs ist, dass wir nicht effizient genug mit Informationen umgehen, weil wir zu wenig wissen, um ein Problem zu lösen, weil wir nicht motiviert sind, unser Wissen einzubringen, oder weil schlechte soziale Beziehungen verhindern, dass wir die arbeitsteiligen Ergebnisse der Informationstätigkeit zusammenführen. Am Ende des schulischen Strukturwandels steht nicht der gehorsame, dressierte Industriearbeiter (bis zum vierten Kondratieff), auch nicht der sich selbst verwirklichende Individualist, der nach der Aufhebung allgemein gültiger gesellschaftlicher Konventionen hauptsächlich seine Interessen verfolgt (fünfter Kondratieff), sondern die selbstständige, verantwortliche Persönlichkeit, die sowohl strukturierte Arbeit effizient erledigt als auch mit anderen kooperativ und kreativ zusammenarbeitet (sechster Strukturzyklus).
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  • 1. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights.The Process Iceberg  Cross Divisional Group - Software, Methods and Tools1THE PROCESS ICEBERGChristof Hammelhttp://www.kimberlyemerson.com/wp-content/uploads/2013/04/Iceberg.jpg
  • 2. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools2The Process IcebergOutlineThe SOAP BOX storyProcess from a CONTROLLER perspectiveProcess from an ICEBERG perspectiveProcess from a PSYCHOSOCIAL perspective
  • 3. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights.Cross Divisional Group - Software, Methods and Tools3The SOAP BOX story The Process Iceberghttp://www.screanews.us/SamSites/JpgLoveWheels/SoapBoxRacer01.jpg
  • 4. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools4The Process IcebergThe “Soap Box” ProcessBudget: Pocket money onlyTools: Available in father´s home workshopWorking hours: in available free-timeManagement: Self organizationCompliance: Obey rules in father´s workshop
  • 5. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools5The Process IcebergBuild 1st prototypeDeliver prototype as test candidateGather experience in non-criticalenvironmentIteration 1Collect material from bulky waste
  • 6. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights.The Process Iceberg  Cross Divisional Group - Software, Methods and Tools6Rework conceptBuild next version 0.2Run functional and non-functional testsCheck for complianceIteration 2
  • 7. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights.The Process Iceberg  Cross Divisional Group - Software, Methods and Tools7Rework construction againRefine designBuild version 0.9Run tests on incomplete versionIteration 3
  • 8. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools8The Process IcebergImprove and complete final conceptComplete implementationRun acceptance testsIteration 4
  • 9. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools9The Process IcebergProcess GoalsMyself: Soap Box, Racing ReleaseRace Organization: Schedule DateFather, Race committee: Rules Compliance
  • 10. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools10Process TeamController SystemThe Process Iceberg- Business Goals- Requirements- Budget- Ideas, Releases- Release date- Cost, ProfitTeamDynamicsFeedbackDelayDisturbanceDistur-banceProcess as Controller+/-
  • 11. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools11The Process IcebergProcess definitions are done to achieve> Organizational> Economical> TechnicalBut: Process definitions are mainly on> Psychological> SociologicalGoalsLevel
  • 12. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools12The Process Iceberghttp://www.kimberlyemerson.com/wp-content/uploads/2013/04/Iceberg.jpg
  • 13. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools13The Process IcebergWorkingHours BehaviorResultsIdeas ReleaseHuman> Behavior> Resultshttp://www.kimberlyemerson.com/wp-content/uploads/2013/04/Iceberg.jpg
  • 14. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools14The Process IcebergWorkingHours BehaviorResultsIdeas ReleaseHuman> Behavior> ResultsValuesEmotionsHuman NeedsThoughtsHumanNatureCharacterCulture EducationCompetenceBeliefsHabitsHuman> Characteristicshttp://www.kimberlyemerson.com/wp-content/uploads/2013/04/Iceberg.jpg
  • 15. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools15The Process IcebergWorkingHours BehaviorResultsIdeas ReleaseHuman> Behavior> ResultsValuesEmotionsHuman NeedsThoughtsHumanNatureCharacterCulture EducationCompetenceBeliefsHabitsHuman> CharacteristicsPROCESShttp://www.kimberlyemerson.com/wp-content/uploads/2013/04/Iceberg.jpg
  • 16. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools16The Process IcebergHuman Characteristics• learning from experiences andfrom mistakes• iterative, try-and-error• perceptual• learn from others, role modelsHuman Operation• Purpose (for life/others)• Recognition, Status, Respect• Autonomy• Education, Promotion,Growth, Mastery• Personal fulfillmentHuman Needs• Dislike feeling of being controlled,manipulated• Fear of rejection• Appreciates transparency, trustHuman Nature http://upload.wikimedia.org/wikipedia/commons/6/64/Creaci%C3%B3n_de_Ad%C3%A1n_%28Miguel_%C3%81ngel%29.jpg
  • 17. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools17Individuals and interactions over processes and toolsThe Process IcebergCustomer collaboration over contract negotiation• Information, trust• learn from others• perceptualCustomer collaborationinteractionsAgile ManifestoTRUST
  • 18. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools18Responding to change over following a plan• learning from experiencesand from mistakes• iterative, try-and-errorResponding to changeThe Process IcebergITERATIONAgile Manifesto
  • 19. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools19Working software over comprehensive documentation• Purpose• Status, Respect, Prestige• MasteryWorking softwareThe Process IcebergPURPOSEAgile Manifesto
  • 20. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools20The Process IcebergAgilityincreasesProductivity
  • 21. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools21The Process IcebergSteam engine RailwaySteelElectricityChemistryAutomobilePetrochemistryInformationTechnologyPsychosocialHealth(Agile)1800 1850 1900 1950 1990 20156thKondratiev5thKondratiev4thKondratiev3rdKondratiev2ndKondratiev1stKondratievKondratiev wavesKondratiev waves: Innovation  Productivity increase  GrowthProductivity increase through technology & money is limited.Further progress possible through psycho-social innvovation:(Cooperation, communication, motivation, purpose, knowledge-management, creativity,responsibility, trust, conflict-management, health-care)
  • 22. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools22The Process IcebergSummaryProcess development requires psychosocial competenceAgile reflects human natureAgile paradigms have a high productivity potential (e.g. trust)Agile will contribute to the 6th Kondratiev cycle in 21st centuryA new science will arise: “Psycho-Social-Technology”
  • 23. CDG-SMT/EMT | 1/28/2013 | © Robert Bosch GmbH 2013. All rights reserved, also regarding any disposal, exploitation, reproduction, editing,distribution, as well as in the event of applications for industrial property rights. Cross Divisional Group - Software, Methods and Tools23The Process IcebergExploitthe productivity potentialin psycho-socialinnovation !