Acquiring And Converting Members And Supporters
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Acquiring And Converting Members And Supporters

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Slide deck from my eMetrics Toronto presentation.

Slide deck from my eMetrics Toronto presentation.

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  • Now, not all long-tail keywords will be connected with traffic from your core audience, but among the long-tail keywords will be many related to your core audience. If you know your c.a.’s interests, you’ll be able to identify which long-tail keywords point to traffic from this audience.

Acquiring And Converting Members And Supporters Acquiring And Converting Members And Supporters Presentation Transcript

  • Acquiring and Converting Members and Supporters
    Christina J. Inge, VP of Social Media, AMA Boston, Marketing & PR Manager, NEQM
  • Audience Segments-Overview
    Membership and cultural org’s audiences can be divided into:
    Current members/patrons.
    Core audience—those who already have a strong personal or professional interest in the organization’s mission.
    The general public, including media and students doing research on topics related to the organization’s mission.
  • Defining Conversion for the Membership Organization
    90% or more of conversions come from your core audience—those who already have a strong personal or professional interest in your organization’s mission.
    Conversion frequently follows a predictable trajectory:
  • Measuring Search is Not the Same as Measuring Audience Interest or Engagement
    Drivers of traffic to the site and patron interests are not always identical.
    Patron interests are best measured not by keywords driving traffic to your site, but by top content.
  • Keywords Driving Traffic to Organization’s Site
    Keywords that drive traffic to your site are measures of:
    Outreach effectiveness
    Brand advocate effectiveness
    Marketing effectiveness
    Measuring keywords that drive traffic to your site can:
    Increase conversions from organic and paid search
    Identify PR opportunities
    Identify key brand advocates
  • Top Content Data
    Top content is a measure of:
    Patron interests
    PR effectiveness
    Measuring top content can:
    Optimize marketing spend and PR efforts
    Lead to the development of high-demand, successful new programming
  • Addressing the Needs of Your Core Audience
    Top content by traffic source = direct is an essential measure of your core audience’s interests.
    Never lose sight of the needs of your core audience in the pursuit of new site traffic. Your core audience is the most likely to convert into membership, and the most likely to be current members.
  • Measures of PR and Print Campaign Effectiveness
    Top content by traffic source = keyword = organization name is an essential measure of the interests of potential patrons responding to word of mouth, PR, or print advertising campaigns.
    Such traffic could be general public or core audience.
  • Long-tail vs. short-tail
  • Long-tail vs. Short-tail Keywords
    Top content by traffic source = keyword = short-tail keywords is an essential measure of the general public’s interests.
    Top content by traffic source = keyword = long-tail keywords is an essential measure of enthusiasts’ and professionals’ interests.
    General public
    Core audience
  • Core Audience Measurement: Long-tail keyword traffic
    Indicators of core audience interest in specific:
    Programs
    Publications
    Authors, experts, and artists
  • Segmenting Your Audience and Message
    Decide who you want to reach.
    Identify what the valuable traffic is.
    Does your desired reach vary seasonally (i.e., tourists in summer, core audience in winter)?
    • How big a priority is conversion vs. casual attendance?
  • Homing in on Essential Data
    Most essential data:
    Top content – Traffic source = direct:
    The organization’s regular attendees and members.
    Top content – Keyword = long-tail keywords
    Those with a professional interest in the organization’s mission.
  • Audience Segmentation = Resource Optimization
    • Before pouring resources into marketing and PR campaigns aimed at attracting the general public, ask yourself: “How much of the organization’s revenue can be attributed to one-time attendees who have no longstanding interest in the organization’s mission? Are these attendees really worth chasing at the expense of patrons who will convert to members?”
    • In some cases, casual attendance by the general public is a significant (over 20%) source of revenue. In these cases, spending time identifying the general public’s motivations for visiting is worthwhile.
    • Normally, resources are best spent on reaching audiences who will convert, first to regular attendees, then to members.