PRACTICALO EN INGLES       DIAMOND STANDARD SERVICE EXPRESSIONS                  Página 1         THE DIAMOND STANDARD    ...
PRACTICALO EN INGLES       DIAMOND STANDARD SERVICE EXPRESSIONS                  Página 2        ARE YOU ENJOYING YOUR STA...
PRACTICALO EN INGLES Página 3         DIAMOND STANDARD SERVICE EXPRESSIONS                           THE GUEST’S NAME     ...
PRACTICALO EN INGLES       DIAMOND STANDARD SERVICE EXPRESSIONS                           Página 4       MY SUGGESTION IS ...
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Diamond phrases

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Diamond phrases

  1. 1. PRACTICALO EN INGLES DIAMOND STANDARD SERVICE EXPRESSIONS Página 1 THE DIAMOND STANDARD PHRASES HOW MAY I HELP YOU TODAY? JAU MEI AI JELP LLU TUDEI? Como le puedo atender hoy? WELCOME TO ___. IT’S A PLEASURE TO HAVE YOU HERE UELKAM TU ___. IT’S A PLEYUR TU JAV LLU JIR BIENVENIDOS A ___. ES UN PLACER RECIBIRLO
  2. 2. PRACTICALO EN INGLES DIAMOND STANDARD SERVICE EXPRESSIONS Página 2 ARE YOU ENJOYING YOUR STAY? IS THERE ANYTHING ELSE WE CAN DO TO MAKE YOU FEEL TAKEN CARE OF? AR LLU ENYOI-ING LLUR STEI? IS DER ENITING EHLS UI KEHN DU TU MEIK LLU FIL TEIKEHN KEHR AV? ESTA DISFRUTANDO SU ESTANCIA? HAY ALGO MAS QUE PODEMOS HACER PARA HACERLE SENTIR BIEN ATENDIDO? IT’S A PLEASURE TO SERVE YOU It’s a plehyur tu surv llu Es un placer atenderlo AND FINALLY…. IS THERE ANYTHING ELSE I CAN DO FOR YOU TODAY? Is der eniting els ai kehndu for llu tudei? Hay algo mas que puedo hacer para ud. Hoy?
  3. 3. PRACTICALO EN INGLES Página 3 DIAMOND STANDARD SERVICE EXPRESSIONS THE GUEST’S NAME WHAT IS THE IMPACT OF USING A GUEST’S NAME? THINK FOR A MOMENT HOW YOU WOULD FEEL IF NOBODY RECOGNIZED YOU BY YOUR NAME? HUICHOL INDIANS, AS WELL AS MANY OTHER INDIAN CULTURES, PLACE A VERY LARGE IMPORTANCE ON A PERSON’S NAME. IT REPRESENTS WHO THEY ARE IN THIS WORLD. IN THE WORLD OF SERVICE, ESPECIALLY IN HOTELS, USING A GUEST’S NAME IS A STANDARD PRACTICE IN THE PROCESS OF ANY ENCOUNTER WITH THEM. SOME BELIEVE THAT EACH ENCOUNTER WITH A GUEST SHOULD INCLUDE MENTIONING HIS OR HER NAME THREE TIMES. I PERSONALLY BELIEVE THAT PRACTICE IS OUTDATED AND COMES ACROSS TO THE GUEST AS PHONY. HOWEVER, IT IS VERY IMPORTANT TO USE THEIR NAMES AT LEAST ONCE DURING THE EXCHANGE. IT REALLY DEPENDS ON HOW LONG THE EXCHANGE LASTS. THE BEST, AND SINCEREST, WAY IS TO USE THEIR NAME AT THE BEGINNING AND THE END OF THE CONVERSATION FOR EXAMPLE: “ GOOD MORNING, MRS JONES…………………………………………….. ENDING WITH….IS THERE ANYTHING ELSE I CAN DO FOR YOU, MRS JONES?” IT TAKES ABOUT 30 DAYS TO MAKE OR BREAK A HABIT, SO GIVE IT TIME.
  4. 4. PRACTICALO EN INGLES DIAMOND STANDARD SERVICE EXPRESSIONS Página 4 MY SUGGESTION IS THAT WHENEVER YOU MENTION A ROOM NUMBER, MENTION THE NAME OF THE GUEST WHO IS IN, WAS IN, OR WILL BE IN THAT PARTICULAR ROOM. INSTEAD OF SAYING… ROOM 2114 CALLED FOR A BELLBOY. SAY… MR RICE IN ROOM 2114 CALLED FOR A BELLBOY. NOBODY EXPECTS YOU TO BE A MINDREADER. YOU CAN’T KNOW THEIR NAME JUST BY LOOKING AT THEM. DON’T BE AFRAID TO ASK!!

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