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W11: The 3 C’s of                            Enterprise Content                            Management                     ...
What we’re going to talk about                                The importance of Commitment, Coordination, and            ...
But first, some definitions                           Enterprise Content Mgmt                          Enterprise Content ...
Commitment    ®        Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company i...
The path to commitment can be                               rocky                                     • Organizational imp...
ECM stakeholders are not all                                equal, but all are importantA stakeholder is any entity (perso...
Keeping commitment requires                               careful attention                                Manage and mee...
Coordination    ®        Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company...
Plan strategically, but execute                               tactically                                                  ...
What you have to get right at the                                beginning, and what can wait                             ...
Mitigate risks before they bite                                you                                 You can bet you will n...
Change     ®         Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company ins...
Processes will change, but they                                won’t work if they introduce new                           ...
In most cases, behaviour also                                has to change                                 Implementing E...
There are four cornerstones of                                change     ®         Manitoba Telecom Services Inc. Used und...
There is no such thing as too                                much communication                                 Communica...
Be prepared to invest in                                education                                 Carefully target your c...
Participation is not negotiable                                 Involvement fosters ownership                            ...
Support is key (and we don’t                                mean 1-800-Helpme)                                            ...
Key take-aways                                                                                                            ...
What else would you like to                                know?     ®         Manitoba Telecom Services Inc. Used under l...
Contact us                        Marilyn Carr                                                                            ...
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3 C's of ECM

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This was presented to the ARMA Canada conference in Edmonton in 2009. There's still some valid points. Contact info on the last slide is out of date.

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Transcript of "3 C's of ECM"

  1. 1. W11: The 3 C’s of Enterprise Content Management Implementation Marilyn Carr, National Director Information Management Practice Chris Walker, Senior Consultant Information Management Practice June 3, 2009 ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.1
  2. 2. What we’re going to talk about  The importance of Commitment, Coordination, and Change to a successful ECM project and program  Strategies and tactics that will help you in the short and long term. At the end of this session you should be able to:  Identify what roles need to be involved in ECM implementation governance  Identify reasonable ECM deployment alternatives  Identify the elements of change management ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.2
  3. 3. But first, some definitions Enterprise Content Mgmt Enterprise Content Mgmt Actively managing the lifecycle Actively managing the lifecycle of unstructured information, of unstructured information, System across the organization System across the organization People, processes and tools that People, processes and tools that work together to achieve results. work together to achieve results. Project Project Temporary endeavor undertaken Temporary endeavor undertaken Program Program to create an unique product, to create an unique product, Group of related projects Group of related projects service or result service or result managed in aacoordinated way to managed in coordinated way to maximize benefits and control maximize benefits and control Stakeholder Stakeholder Any person, group, organization Any person, group, organization or system that affects or can be or system that affects or can be affected by your project affected by your project ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.3
  4. 4. Commitment ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.4
  5. 5. The path to commitment can be rocky • Organizational imperatives • Key performance indicators (KPIs) • WIIFM (what’s in it for me?) ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.5
  6. 6. ECM stakeholders are not all equal, but all are importantA stakeholder is any entity (person, group, organization, system)that affects or can be affected by what you’re doing. ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions. 6
  7. 7. Keeping commitment requires careful attention  Manage and meet expectations  Communicate, communicate, communicate  Demonstrate progress through quick wins ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.7
  8. 8. Coordination ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.8
  9. 9. Plan strategically, but execute tactically  Time-box for short, medium, and long term  Think iterative, not linear  Choose an approach that makes sense  By business unit?  By business process?  By function?  By location? ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.9
  10. 10. What you have to get right at the beginning, and what can wait Do it now, or do not pass go:  Policies and procedures  Security model  Metadata framework Not child’s play, but don’t sweat it:  File plan  Workflow  Paper conversion ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.10
  11. 11. Mitigate risks before they bite you  You can bet you will need to address:  User adoption  Budget overruns  Technology limitations / technology bloat ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.11
  12. 12. Change ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.12
  13. 13. Processes will change, but they won’t work if they introduce new pain  Don’t pave the cow path  Leverage best practices  Decentralization if necessary, but not necessarily decentralization ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.13
  14. 14. In most cases, behaviour also has to change  Implementing ECM mandates conformance with policies and procedures  Keep your champions close, and your resisters closer ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.14
  15. 15. There are four cornerstones of change ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.15
  16. 16. There is no such thing as too much communication  Communicate early and often  Finely tune your WIIFM messages  Use many different channels ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.16
  17. 17. Be prepared to invest in education  Carefully target your content  Don’t train too early  “If you think education is expensive, try ignorance.” Derek Bok ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.17
  18. 18. Participation is not negotiable  Involvement fosters ownership  Don’t fall into the 100% dedicated to the project + all normal day-to-day duties trap ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.18
  19. 19. Support is key (and we don’t mean 1-800-Helpme)  Centres of excellence are a very good idea  Sponsors play a continuing role  Provide a mechanism for organic peer support ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.19
  20. 20. Key take-aways  Without commitment, coordination & change are irrelevant  It’s a marathon, not a sprint  Technology features and functions are the least of your worries  It’s never too early to start, but it can be too late ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.20
  21. 21. What else would you like to know? ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.21
  22. 22. Contact us Marilyn Carr Chris Walker National Director, Senior Consultant, Information Management Information Management 416 644 6672 780 702 0715 Marilyn.Carr@mtsallstream.com Chris.Walker@mtsallstream.com ® Manitoba Telecom Services Inc. Used under licence. Allstream Proprietary. Use pursuant to company instructions.22

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