Shrm atlanta   cultivating effective communication styles for hr practioners 20140428
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  • What are the languages of each group? (2)Business (5)HR (5) Talent Acquisition (5)
  • What are the languages of each group? (2)Business (5)HR (5) Talent Acquisition (5)
  • What are the languages of each group? (2)Business (5)HR (5) Talent Acquisition (5)
  • Implementing workforce management objectives to meet business needs (results)… how to measure these successes (7)

Shrm atlanta   cultivating effective communication styles for hr practioners 20140428 Shrm atlanta cultivating effective communication styles for hr practioners 20140428 Presentation Transcript

  • Cultivating Effective Communication Styles for HR Practitioners Understanding the Languages We Speak with One Another Chris Stanzione, Talent Acquisition Relationship Manager, AutoTrader Group April 28, 2014
  • Introduction Chris Stanzione, MBA, CIR 14 years of Recruiting Experience • Staffing, Consulting, and Corporate • Has helped facilitate over 10,000 hires in 47 states (HI, AK, ND) • Atlanta since 2004 • Founded Atlanta Recruiters Group in 2008 • Just found out I am in HR Passionate about Communication and Talent Acquisition
  • Purpose / Challenge Human Resources Business Unit Talent Acquisition Adaptive Challenge at Hand: • Three groups trying to accomplish the “same” thing, but speaking different languages • How do we bridge the languages gap with each other in order to accomplish what each group needs?
  • No Strategy: Instead…. © @JenniferMcClure
  • What are the Different Languages We Speak? Corporate HR Business Unit Talent Acquisition
  • What are the Languages We Speak?
  • HR Language Human Resources acts as both a strategic partner and an excellent measure of the health of an organization Operating language is: How can people best impact our organization? What are the ways in which we have a more engaged workforce with career development? How do HR Services (Total Rewards, Employee Relations, Workforce Planning, etc.) affect people? People matter. Subtext language is: Are my inputs being listened to by the business? How do I quantify HR counsel and impact? How can we quit making the same mistakes over and over again? Why aren’t we considering the human impact to our business decisions.
  • Talent Acquisition Language Talent Acquisition is both a strategic partner and a production unit of the firm. Operating Language: What do you need by when? Who is involved? What are the hurdles? How can TA show you the value in what they know on an ongoing basis? Subtext Language: What if we can’t find that person? What if our compensation / benefits / relocation / etc.. is not competitive? What if I fail at meeting the demands of the production order? What if the candidates all quit?
  • Business Unit Language Business Units are the drivers of our companies. The business’ needs are there to be served but also need direction and counsel Operating Language: We need to grow / scale. We need better quality people in the organization. We don’t have the time or money to spend on programs, we simply need results. We need people to understand what we do and who we are. Subtext Language: You many not understand us. We just want the results. Why is working with HR/ TA so difficult and why are there so many rules? Can we count on you?
  • The Different Languages We Speak? Corporate HR Business Unit Talent Acquisition
  • Case Study Business Growth Employee Relations Finding Top Talent TA filling jobs with “Available” candidates Local, one location company Business Unit needed 100+ “Quality” people to grow sales HR concerned about fast growth impacting employee relations due to internal equity
  • Finding Common Language (aka Synergy) syn·er·gy noun the interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect greater than the sum of their separate effects.
  • Creating Synergy through Common Language
  • Creating Synergy through Common Language Before you Speak… Listen!
  • Engagement through Effective Listening Listening Tips: • Establish and maintain eye contact • Carefully listen to the other person • Focus full attention on their words, facial expressions, and gestures • Indicate that you are listening through periodic comments, expressions, and gestures Ask Good Questions!! Listening Pitfalls: • Being preoccupied • Interrupting • Listening only for what you think will be said • Ignoring non-verbal cues • Focusing on details and missing the broad picture
  • Implementation (This is where we take all of the concepts and put them into action!!) Ask Questions Listen Collaborate Recap Implement Review / Measure
  • Sharing Successes Start small…and share your…
  • Q & A
  • Thank You Chris.Stanzione@AutoTraderGroup.comLinkedin.com/in/chrisstanzione @cjstanzione