A year after the mergers that created the company, Thomson Reuters realized that they had over 500 different software programs serving their tens of thousands of financial services customers. Few of these programs looked or acted like they had anything to do with each other.
Thomson Reuters approached Cooper to envision a platform that would unify the experiences across multiple user groups and channels, including web, smartphone, and iPad applications. User groups included "C-suite" leaders, investor relations professionals, investment banks, portfolio managers, and treasury professionals.
In this multi-year, global project, Cooper was able to utilize small, nimble teams to tackle the massive research, interaction, and information architecture challenges; help re-organize the company to be user-centered and design-ready; and give the company a tools to carry the design forward after the consultants left.
NOTE: The slides didn't upload well, making some of the screens much less attractive than they were in person. Keep an ear out for the podcast for the audio.