The Less You Do, The More You Make: A Simple Guide to Outsourcing
THE LESS YOU DO,
THE MORE YOU MAKE
A Simple Guide to Outsourcing
Got into the IM business ~2007
Felt like I had to do everything
Overwhelmed (with big bills to pay)
Forced me to delegate just to survive
Currently employ 24 full-timers (6+ yrs)
Philippines, Ukraine, Romania
Also: local errands, cooking, cleaning,
maintenance, oil changes, pet care, etc.
Warning: outsourcing can be addictive
"A man is rich in proportion to the number of
things he can afford to let alone."
~Henry David Thoreau
THE HOT BUTTONS
● What are you looking to outsource?
● Specific tasks you want to offload?
● Specific problems with current hirees?
● Outsourcing for lifestyle
● Outsourcing for business
● Which comes first?
So you can focus on doing
what your customers value most
So you can focus on doing
what you value most
GET YOUR MONEY'S WORTH
● Local (full or part-time) employees?
● Offshore (full or part-time) employees?
● Project-specific contractors?
FIND GREAT WORKERS
● Web-Based Marketplace
● Personal Referral
● Recruiter / Matchmaker Consultant
Key is knowing exactly what you're looking for
Outline exactly what is expected
Incentivize focus on what's important to you
Don’t leave it open to their assumption
Communicate expectations & steps clearly
Never assume they are on the same page
Relinquish control, let them do their job
It's all about mindset
Language gap (written & spoken)
Time zone difference
Lack of management
"Intellectuals solve problems,
geniuses prevent them."
WHERE TO START
● Virtual Assistant
TEMPLATES & RESOURCES
● Good info even you don’t hire in PH
How much your time is worth?
Create list of things you do regularly
Do you like doing each task?
Create job description for those you don’t
Post ads to hire for those tasks
Enjoy your newly found freedom
Grow your business, take a vacation
HIRING LESSONS FROM
How The Fortune 500 Does It
● Cost, but
● Big companies have learned from their
mistakes, 2nd and 3rd generation
● Cost is the main driver
● Tend to look for the cheapest service costs
● Using one provider for multiple processes.
For example, Payroll, Recruitment and HR
● Laying the foundation
● Achieved cost-reduction
● Looking at other benefits such as greater
business performance and value
● Looking at the bigger picture and costing
the whole project looking at other
associated costs such as IT integration,
● Cost is still important but not the key
● More focus on business optimization and
improvement at the best cost
● Aligning this to the overall business
1. Think about the overall strategy and your goal
from the start. Where do you want to end up?
2. Pick your vendor wisely. Think about how your
priorities may change in 12 months. Will this
provider still work for you?
3. Can you provider help you in initial stages whilst
you are learning?
4. Provider management – (Service Level
5. Communication – what tools do you already