Win Friends Influence People
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Win Friends Influence People

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Using the skills from the Dale Carnegie course such as finding out what your audience wants and helping them get it can improve your professional and personal life.

Using the skills from the Dale Carnegie course such as finding out what your audience wants and helping them get it can improve your professional and personal life.

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  • 1. How to Win Friends and Influence People By Dale Carnegie Chris Kohnhorst
  • 2. How to Win Friends and Influence People
    • How do you view yourself and how does that compare with how others view you?
    • How do those perceptions affect your relationship and ultimately your sales?
    • What affects your success: technical knowledge or people skills?
  • 3. How I Was Perceived
    • Over Serious
    • Condescending
    • Verbose
    • Not a Team Player
    • Self-Centered
    • Inflexible
  • 4. How I was Perceived
    • Highly Effective in Presenting Technical Information
    • A Strategic Thinker
    • A Subject Expert
    • A Good Teacher
    • Over Serious
    • Condescending
    • Verbose
    • Not a Team Player
    • Self-Centered
    • Inflexible
  • 5. Part One Fundamental Techniques in Handling People
    • Principle 1: Don’t criticize, condemn, or complain
    • Principle 2: Give honest and sincere appreciation
    • Principle 3: Arouse in the other person an eager want
  • 6. What people say they want
    • 1. Health and preservation of life
    • 2. Food
    • 3. Sleep
    • 4. Money and the things money can buy
    • 5. Life in the hereafter
    • 6. Sexual gratification
    • 7. The well-being of their children
    • 8. A feeling of importance
  • 7. Part Two Six Ways to Make People Like You
    • Principle 1: Become genuinely interested in other people
    • Principle 2: Smile
    • Principle 3: Remember that a person’s name to that person is the sweetest and most important sound in any language
    • Principle 4: Be a good listener. Encourage others to talk about themselves
    • Principle 5: Talk in terms of the other person’s interests
    • Principle 6: Make the other person feel important - sincerely
  • 8. Part Three How to Win People to Your Way of Thinking
    • Principle 1: The only way to get the best of an argument is to avoid it
    • Principle 2: Show respect for the other person’s opinions. Never say, “you’re wrong”
    • Principle 3: If you are wrong, admit it quickly and emphatically
    • Principle 4: Begin in a friendly way
    • Principle 5: Get the other person saying “yes, yes” immediately
    • Principle 6: Let the other person do a great deal of the talking
  • 9. Keep a disagreement from turning into an argument
    • 1. Welcome the disagreement
    • 2. Distrust your first instinctive impression
    • 3. Control your temper
    • 4. Listen first
    • 5. Look for areas of agreement
    • 6. Be honest
    • 7. Promise to think over your opponents’ ideas and study them carefully
    • 8. Thank your opponents sincerely for their interest
    • 9. Postpone action to give both sides time to think through the problem
  • 10. Part Three (cont.) How to Win People to Your Way of Thinking
    • Principle 7: Let the other person feel that the idea is his or hers
    • Principle 8: Try honestly to see things from the other person’s point of view
    • Principle 9: Be sympathetic with the other person’s ideas and desires
    • Principle 10: Appeal to the nobler motives
    • Principle 11: Dramatize your ideas
    • Principle 12: Throw down a challenge
  • 11. Part Four Be a Leader: How to Change People without Giving Offense or Arousing Resentment
    • Principle 1: Begin with praise and honest appreciation
    • Principle 2: Call attention to people’s mistakes indirectly
    • Principle 3: Talk about your own mistakes before criticizing the other person
    • Principle 4: Ask questions instead of giving direct orders
    • Principle 5: Let the other person save face
    • Principle 6: Praise the slightest improvement and every improvement
    • Principle 7: Give the other person a fine reputation to live up to
    • Principle 8: Use encouragement. Make the fault seem easy to correct
    • Principle 9: Make the other person happy about doing the thing that you suggest
  • 12. When you make a request
    • 1. Be sincere
    • 2. Know exactly what you want other people to do
    • 3. Be empathetic
    • 4. Consider the benefits the other person will likely receive from doing what you suggest
    • 5. Match those benefits to the other person’s wants
    • 6. State your request in such a way to show how the other person benefits