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ITFT-Computerised Reservation System

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  • 1. ComputerisedComputerised Reservation System (CRS) PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 2. A computer reservations system (or central reservation system) (CRS) is a computerized system used to store andcomputerized system used to store and retrieve information and conduct transactions related to air travel. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 3. • Originally designed and operated by airlines, CRS were later extended for the use of travel agencies. Major CRSthe use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as Global Distribution Systems (GDS) PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 4. Airlines have divested most of their direct holdings to dedicated GDS Modern GDS typically allow usersholdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. typically allow users to book hotel rooms and rental cars as well as airline tickets. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 5. They also provide access to railway reservations in some markets although to railway reservations in some markets although these are not always integrated with the main system. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 6. CRS DISTRIBUTORS • Amadeus • Galileo • Sabre • Abacus• Abacus • World Span • Apollo • System One PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 7. HOW CRS BEGAN Until the mid seventies, Computer Reservation systems used by airlines were all Single access and were only used by the airlines.were only used by the airlines. However, airline’s selling agents also needed access to this system to more efficiently sell and get updated information. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 8. • A multi access CRS was required to give travel agents the access to information from all major airlines. • The earliest CRS were started by American• The earliest CRS were started by American Airlines – SABRE and United Airlines – Apollo in America to serve the Individual Airlines in America. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 9. • 1953, American Airlines CEO C. R. Smith chanced to sit next to R. Blair Smith, a senior IBM sales representative, resultedrepresentative, resulted in a 1959 venture known as the Semi-Automatic Business Research Environment (SABRE) PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 10. Delta Air Lines launched the Delta Automated Travel Account System (DATAS) in 1968.1968. United Airlines and Trans World Airlines followed in 1971 with the Apollo Reservation System and Programmed Airline Reservation System (PARS), respectively PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 11. • In 1976 Videcom international with BritishAirways, launched Travicom, the world's first multi-accessmulti-access reservations system PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 12. AMADEUS • Founded in 1987 by Air France, Iberia, Lufthansa, and SAS • Amadeus is a leading global distribution system and technology provider distribution system and technology provider serving the marketing, sales, and distribution needs of the world’s travel and tourism industries. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 13. GALILEO INTERNATIONAL Galileo International wasGalileo International was founded in 1993 by 11 major North American and European airlines: Air Lingus, Air Canada, Alitalia,Lingus, Air Canada, Alitalia, Austrian Airlines, British Airways, KLM Royal Dutch Airlines, Olympic Airways, Swissair, Air Portugal, United Airlines, and US Airways. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 14. It is a major player in the GDS business throughout the world: North America, Europe, the Middle East, Africa, and the Asia/Pacific region. Galileo’s competitive strengths include market share, well-balanced global presence, relationships withwell-balanced global presence, relationships with diverse travel vendors, advanced information systems, highly skilled personnel, and a stable product line. Today, Galileo is the forerunner of the e-ticket in India. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 15. Functions of CRS • Gives direct access to an airline’s reservation system to an agent. • Assign a PNR to the passenger. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 16. • Quote domestic, international fares for all routings. • Create a reservation for a passenger &a passenger & automatically price the itinerary. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 17. • Gives information like climate, maps, time difference etc. Print a ticket and prepare aPrint a ticket and prepare a passenger’s itinerary. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 18. • Keeps a record of passenger history for a year from the day of reservation. • Giving additional requests for services• Giving additional requests for services like meal, wheelchair,seat request,etc. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 19. • CRS can perform routine tasks like changes in reservation, cancellation, addition of new information at very fast speeds.fast speeds. • Make reservations for hotels, cruise lines, car rental etc. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 20. ADVANTAGES OF A CRS SYSTEM FAST SYSTEM OF RESERVATIONS. SAVES TIME. PROVIDES UPDATED INFORMATION.PROVIDES UPDATED INFORMATION. CARRIES OUT DIFFUCULT AND TIDEOUS JOBS WITH EFFICIENCY. IS A VERY ACCURATE AND ERROR FREE METHOD OF MAKING BOOKINGS PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 21. WHAT CRS CAN DO FOR TRAVEL AGENCY Automation allows the agent to: A) Check flight availability on any of the worlds majorthe worlds major carriers nearly a year in advance. B) Displays schedules and connecting services between city pairs PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 22. • C ) Displays the schedules of hundreds of airlines. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 23. • Book the reservation and automatically price most itineraries. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 24. • Print the ticket , provide an invoice, and prepare theand prepare the passengers itinerary. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 25. THE SYSTEM ALSO CAN • Check the availability and confirm reservation for hotels. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 26. 2) Confirm car rental reservation. 3) Make reservation and book tickets for some railway journey. 4) Provide international rail information. 5) Access cruise information . PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 27. 6 ) Provide information as weather condition, ski condition and availability of convention facilities. PDF created with pdfFactory Pro trial version www.pdffactory.com
  • 28. 7) Keep files on frequent travelers and their preferences. PDF created with pdfFactory Pro trial version www.pdffactory.com

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