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The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
The professional
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The professional

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  • 1. The Professional
    4th February 2011
  • 2. The Professional
    Am I a true professional
    What qualities would make me a better professional
    What is professional ethics
  • 3. Professional
    What it really takes to call oneself a true professional
  • 4. Unclaimed bodies
    Mahadeva
    Mother and son lived on the streets
    They stayed outside a hospital on the roads
    Cops ,oneday asked him to bury and unclaimed body
    From then on, any claimed body was buried by him without any help
    His dedication created demand for him
    The horse he used to carry the bodies died
    He bough a vehicle with the horse as the logo
  • 5. Unclaimed Bodies contd.
    42,000 bodies
    Local petrol pumps don’t charge for fill
    Felicitated by the chief minister of Karnataka for the service rendered to abandoned citizens
    Mahadeva: high performer, true professional
    Ability to work unsupervised and certify his work
  • 6. Why is he a professional
    Cops do not supervise him
    He is not an employee of the hospital
    He has no boss to write his appraisal
    He does it well without supervision
  • 7. Justice murdered
    News item in Times of India
    Caught on the backfoot, after a shocking TV expose, a new public prosecutor will be name in the high profile murder trial involving a BMW car driven by Sanjiv Nanda, police officials said.
    Mohan will replace IU Khan, who will be removed after a TV news channel, on Wednesday purportedly showed collusion between prosecution and defence attorneys, seeking to bribe the sole witness to change his testimony.
  • 8. Justice murdered ( contd.)
    Prosecutions case seemed to hinge on the eyewitness account of a lone survivor
    It was this man who was sought to be bought over
    Who were involved in the effort to buy him
    Both the defence counsel and the prosecution counsel
    Country's two top lawyers
    One has represented two sitting prime ministers
    Other with impressive clientele
    Both lawyers are not professionals, though they are from the best law colleges
  • 9. What integrity means in professional context
    We follow the rules
    Where rules do not exist , we use fair judgment
    When in doubt we seek counsel
    Finally, faced with dilemma, we ask ourselves can my act stand public scrutiny without causing embarrassment to me and my family
    If these four tenets are applied our professional conduct will meet the highest standards of integrity
  • 10. Being authentic
    “ how’ve you been? I been reading so much about you and the success of your company, by the way my uncle was asking about you the other day. He thinks very highly of you”
    No point in being inauthentic and insincere
    Being authentic sometimes may get us a ‘no’, but is better than hollowness as the world is small
    Professional world really craves authenticity and is not old fashioned
  • 11. Seeking help
    Seeking help from someone – a peer, a mentor, your supervisor, even a junior – is not a sign of the weak.
    The moment we seek help, we actually expand inner capacity; we create the emptiness into which other pour in their capabilities
  • 12. Having a reasonable view of the future
    Building a view of the future and knowing where you are headed
    Sense of destination gives people what victor Frankel, celebrated psychologist refers as ‘something to look forward to’ in his book mans search for meaning
    Survived Nazi concentration camp. Studied the people who survived the brutality
    Those who survived the camp did so on the strengthy of their sense of journey
    They believed they had an unfinished task to do.
    They felt that it was they who were in charge despite the helpless immediacy of their circustances
  • 13. Beating emptiness
    The day you feel empty
    Shift the attention from yourself to others
    Spend time with interns
    Take on pro-bono work with your industry association
    The pitcher of emptiness fills
  • 14. Being self observant
    Close your eyes in a quite place and for a few minutes
    Count the sounds
    When the session ends people miss
    Hum of air conditioner duct
    And their own breathing
    When you can hear your own breathing , you begin to observe yourself
  • 15. Being self observant
    Close your eyes in a quite place and for a few minutes
    Count the sounds
    When the session ends people miss
    Hum of air conditioner duct
    And their own breathing
    When you can hear your own breathing , you begin to observe yourself
  • 16. Courtesy and humility
    N.R. Narayanamurthy “ you are AmitabhBachan and you show grace and courtesy – that is when it matters. Not when you are just an aspiring actor’
    Lesson: how we treat our vendors
  • 17. Doing more by doing less
    Doing more, being engaged 24 x 7 does not mean you are achieving more
    Challenge is doing more by doing less
    Disengage from doing too many things
    learn something new
    Sport, foreign language
    Musical instrument
    Knowledge intensive world, the only way you can remain ahead is by learning
  • 18. Mavens, connectors and Evangelists
    Make a short list of professionals
    Doctors
    Journalist
    Economist
    Film makers
    Architects
    Young entrepreneurs
    He talks to these people
    These people are ‘connectors’
  • 19. Mavens, connectors and Evangelists
    World of a professional consists of mavens, connectors and evangelists
    Maven is someone who produces and trades knowledge
    A group of mavens is usually connected to an expert who is a connector
    Connector provides clarification , linkages, assistance to other connectors
    Group of connectors may link up to an evangelist who is the last word in a particular field
    This will cut down time spent on research etc
  • 20. Commitment
    After a keynote address in Delhi
    Journalist: 1
    Young journalist of a National magazine wants an interview
    Lack of time. Asks her to mail questionaire
    Entrepreneur: 2
    Want so chat with him in Delhi, but is from chennai
    Author is visiting chennai and asks her to meet him nest day morning
    Both the persons did not respond after the meeting .
  • 21. Be prepared
    Prepared individuals project a good image of the company and of themselves
    Example of doctor: who knows the history of the patient. Patient is in safe hands
    “Arrive before you arrive”
  • 22. transparency
    2008, Mind tree won its single largest deal – mittal steel after they acquired Arcelor.
    Task: improve cost, performance and profitability using off shore IT capability
    Operations chief of MT Europe, Vishaal Gupta communicated to ArcelorMittal that MT was not their best choice based on skill assessment and said that MT would pitch only if allowed to make a partial bid.
    AM told them that they were the only that was honest to admit limitations . They were asked to make a complete bid.
  • 23. Responsibility of dissent
    Satyam
    Eminent people failed the shareholders, 53,000 employees and their families and the entire industry by their Bizarre approval of the land deal
    Abilene Paradox – management story in which a group of people agree to a course of action that is counter to individual preference
    How people agree to do strange things when they suppress their own voice and simply go along with what everyone else is saying
    The Abilene paradox should be seen by any professional who is part of any group that deliberates on issues of conseqence
  • 24. Multiple intelligences
    IQ – equated with left brain activity. Mathematical – logical in nature
    Yesr 1900: city of Paris witnessed huge influx of villagers who migarated along with their children
    Mandatory: children between 6 and 14 attend school.
    To cope with the influx , authorities needed assess the intelligence of children.
    They turned to a self taught pscychologist named Alfred Binet, who devise a method, which is the IQ test. US army became its largest user.
    Howard Gardener’s work bought to the notice of people the limited nature of the Math-logical capability
    His book MI lists 8 other forms of intelligence : literary, musical, kinesthetic, interpersonal, intra-personal, spatial, naturalistic and finally spiritual.
  • 25. Unprofessional
    Missing a deadline
    Non-escalation of issues on time
    Non-disclosure
    Not respecting privacy of information
    Not respecting need to know
    Plagiarism
    Passing on the blame
    overstating qualification and experience
    Mindless job hopping
    Unsuitable appearance

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