CETS 2011, Brian Richardson, slides for Best Practices for LMS Selection and Implementation
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  • 1. Best Practices forLMS Selection andImplementationAugust 16, 2011
  • 2. AgendaTopic TimingIntroduction 10 minutesValue Proposition 5 minutesBest Practices – Vendor Selection 15 minutesBest Practices – Implementation 10 minutesQ&A 10 minutes Richardsonconsultinggroup.com 2
  • 3. Introduction/In-Room Survey Richardsonconsultinggroup.com 3
  • 4. LMS Vendor List Rate Your SatisfactionBlackboard with Your Current LMSCornerstoneElementK ScaleGeoLearning 1-Completely DissatisfiedMoodle 2-Somewhat DissatisfiedOracle/Peoplesoft LMS 3-NeutralOutStart 4-Somewhat SatisfiedSaba 5-Completely SatisfiedSkillsoft SkillportSoloSuccessFactorsSumTotal Richardsonconsultinggroup.com 4
  • 5. LMS Satisfaction Survey - Highlights54 3.87 3.83 3.67 3.093 2.83210 Oveall Cost User HR System Employee Satisfaction Experience Integration Portal Integration Richardsonconsultinggroup.com 5
  • 6. Value Proposition Richardsonconsultinggroup.com 6
  • 7. Value Proposition Business Value Operational Value• Achieve Tangible Results from • Improve Compliance Learning Investment • Improve User Experience (Learning• Control and Monitor Training Activity Portal)• Reduce Costs (Administration, • Increase Learning Adoption IT/Support) • Target Learning• Revenue Opportunities • Reporting Richardsonconsultinggroup.com 7
  • 8. Best Practices – Vendor Selection Key Pre-RFP Evaluate RFP Select Vendor Requirements• Engage executive sponsors• Include key stakeholders (IT (infrastructure, information security, system owners), HR, Learning, Business Units)• Compile and rank requirements• Develop vendor list 8
  • 9. Best Practices – Vendor Selection Key Pre-RFP Evaluate RFP Select Vendor Requirements• Single Sign-On (SSO)• Integrations• Internal hosting vs. Vendor-hosted• SCORM/AICC• Mobile access• Reporting• Content Owner self-service 9
  • 10. Best Practices – Vendor Selection Key Pre-RFP Evaluate RFP Select Vendor Requirements• Vendors evaluate each requirement• Product roadmap and upgrade process/cost• Vendor implementation support• Scripted presentation/demo• Key stakeholders score responses and product demos 10
  • 11. Best Practices – Vendor Selection Key Select Pre-RFP Evaluate RFP Requirements Vendor• Rank based on user experience and fit to requirements• Check client references• Evaluate Total Cost of Ownership (license, support, customization, upgrades, 3-5 year timeframe)• Negotiate cost last 11
  • 12. Best Practices - ImplementationKey Roles • Executive/Management Sponsors • Local Advocates • Project Manager • Change/Implementation Manager • Content Vendors/Developers • Application/Integration Owners/VendorsProcess • Project Management • Change Planning and Management • Communication • Quality Assurance (Data Validation, Course Certification) • Navigation Design • Data Definition and Cleanup 12
  • 13. Best Practices - ImplementationScheduling • Implement prior to known activity milestones (development planning, required training) • Phase by organization • Phase in/promote visible benefits/improvements to build momentumDeployment / • Clear support channels • Rapid responsePost - • Monitor user adoptionDeployment • Maintain stakeholder guiding team 13
  • 14. Contact Information AcceleratedConsulting Staffing Training Coaching FacilitationBrian Richardson, PMP• Email: brian@richardsonconsultinggroup.com• LinkedIn: linkedin.com/in/briandrichardson• Twitter: @briandrichardso• Web: www.richardsonconsultinggroup.com• Phone: 773-474-1834 Richardsonconsultinggroup.com 14