© Grant Thornton LLP. All rights reserved.
Deploying technology learning
programs with minimal resources
2014 Chicago eLea...
© Grant Thornton LLP. All rights reserved.
Grant Thornton focuses on serving dynamic
organizations that pursue growth holi...
© Grant Thornton LLP. All rights reserved.
Grant Thornton’s generation dynamics
0% 10% 20% 30% 40% 50% 60% 70%
Gen Z/Silen...
© Grant Thornton LLP. All rights reserved.
How IT supports change
© Grant Thornton LLP. All rights reserved.
The LaMarsh Managed Change Model
• Determine major issues in each stage of chan...
© Grant Thornton LLP. All rights reserved.
Resistance
Quick ‘curve check’ …
Basic
awareness
Do they
get it?
Do they
believe?
Can they
actually do
it?
Is it
business
as usual?
•...
© Grant Thornton LLP. All rights reserved.
Start of deployment
Communications
Deployment
Knowledge
Training
© Grant Thornton LLP. All rights reserved.
Project GaTes
© Grant Thornton LLP. All rights reserved.
PIT Crew
Project Implementation Team
• Communications
• Training
• Knowledge
• ...
© Grant Thornton LLP. All rights reserved.
How learning programs are deployed
Microsoft updates are now fast and furious
C...
© Grant Thornton LLP. All rights reserved.
© Grant Thornton LLP. All rights reserved.
Discussion
Work on a plan for your next technology deployment
© Grant Thornton LLP. All rights reserved.
How we market a deployment
• Various web parts on SharePoint
– Resource Centers...
© Grant Thornton LLP. All rights reserved.
Blended learning styles
• Gamification
• Summing up sheets* populated by the fa...
© Grant Thornton LLP. All rights reserved.
Results of adoption
Technology
change
Reduced
amount of
service tickets
Work
co...
© Grant Thornton LLP. All rights reserved.
Thank you
Thank you for your time today!
We value your feedback. Please complet...
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Cets 2014 hartman deploying technology learning with minimal resources

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Learn about how we create, deploy, and track learning to each audience by using e-learning tools that offer a blended format of learning opportunities.

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Cets 2014 hartman deploying technology learning with minimal resources

  1. 1. © Grant Thornton LLP. All rights reserved. Deploying technology learning programs with minimal resources 2014 Chicago eLearning & Technology Showcase August 5, 2014
  2. 2. © Grant Thornton LLP. All rights reserved. Grant Thornton focuses on serving dynamic organizations that pursue growth holistically — whether through revenue improvement, leadership, mission fulfillment, or innovation.
  3. 3. © Grant Thornton LLP. All rights reserved. Grant Thornton’s generation dynamics 0% 10% 20% 30% 40% 50% 60% 70% Gen Z/Silent Millennials/Gen Y Gen X Baby Boomers
  4. 4. © Grant Thornton LLP. All rights reserved. How IT supports change
  5. 5. © Grant Thornton LLP. All rights reserved. The LaMarsh Managed Change Model • Determine major issues in each stage of change • Identify and assess the key stakeholders • Determine the degree of risk and cost of the change • Design the Safety Nets (Change Systems) • Build the change strategies & tactics into the overall plan • Ensure a stabilized change following implementation • Watch, measure, and adapt as the change proceeds Managed Change™ Identify the Change Current Desired Delta Prepare to Change Sponsor Change Agent Target Culture History Resistance Plan the Change Communications Learning Reward Implement the Change Sustain the Change
  6. 6. © Grant Thornton LLP. All rights reserved. Resistance
  7. 7. Quick ‘curve check’ … Basic awareness Do they get it? Do they believe? Can they actually do it? Is it business as usual? • Do we know if they understand? • Is our message consistent with their experience? • Have we given them a chance to ask questions? • Have we checked the message got through? • Have we explained what we’re trying to do? • Did we tell the what our key messages are? • Have we communicated the basics, who, what, why, where, when how? • Have we excited them about it? • Have we clarified what’s in it for them? • Is there a cause that’s worth signing up for? • Are they trained and does it work for them? • Are they clear on what they practically need to do on Monday morning? • Are we listening to their objections? • Does it feel like the right thing? • Are we maintaining momentum? • Is there something to celebrate? Awareness Understanding Experimentation Confirmation Realization Acceptance
  8. 8. © Grant Thornton LLP. All rights reserved. Start of deployment Communications Deployment Knowledge Training
  9. 9. © Grant Thornton LLP. All rights reserved. Project GaTes
  10. 10. © Grant Thornton LLP. All rights reserved. PIT Crew Project Implementation Team • Communications • Training • Knowledge • Deployment
  11. 11. © Grant Thornton LLP. All rights reserved. How learning programs are deployed Microsoft updates are now fast and furious Customer demands are high for mobile integration 1st look at the change impact to our customers: • Day-to-day activities • Productivity improvement • Skill expansion
  12. 12. © Grant Thornton LLP. All rights reserved.
  13. 13. © Grant Thornton LLP. All rights reserved. Discussion Work on a plan for your next technology deployment
  14. 14. © Grant Thornton LLP. All rights reserved. How we market a deployment • Various web parts on SharePoint – Resource Centers • Support team: – Posters & learning events • Customers: – Collaboration sites
  15. 15. © Grant Thornton LLP. All rights reserved. Blended learning styles • Gamification • Summing up sheets* populated by the facilitator • Electronic surveys utilizing SharePoint • Recorded session library/video library *Summing up sheets are from Six Disciplines of Breakthrough Learning, written by Cal Wick and Roy Pollock – The 6 D's Company
  16. 16. © Grant Thornton LLP. All rights reserved. Results of adoption Technology change Reduced amount of service tickets Work completed is within budget Role expectations are being met Surveys show alignment with strategy Adoption
  17. 17. © Grant Thornton LLP. All rights reserved. Thank you Thank you for your time today! We value your feedback. Please complete the Breakout Session Evaluation form before you leave. If this is the last session you plan to attend, turn over the form and rate the entire event. Return the form to the room monitor once you are finished.

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