Knowledge Management 2007 Presentation

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Cheryle Walker Part of Learning Design Team with National Australia Bank’s corporate learning unit. So my role is not really in Knowledge Management, my constant challenge is how to make our corporate learning programs interactive and engaging for our employees - which encompasses harnessing existing knowledge within the organisation as well as bringing expertise from outside the organisation. We deliberately design and deliver a great proportion of our learning programs within the organisation. In an employee population of around 35,000 we have much knowledge within, and find it much more relevant to tailor learning programs to our internal culture and strategy. I agree with David Snowdon’s assertion yesterday that “Hindsight does not necessarily lead to foresight”, and so more and more of our learning programs are designed for “learning in action” and “learning in the individual learner’s own context”. Add to this the fact that adult learners prefer to start with what they know rather than be returned to the basics of a subject area, and there’s more reason to make our programs as flexible as possible, blending existing knowledge with new content. So my topic today is a personal passion about which I’m still learning rapidly – I’m certainly no expert in this stuff, but I love to try new ways of extracting our people’s experience and sharing that with others in the organisation. Just a couple of quick definitions for those who may be a little unsure (with apologies to those of you who know this already): Blog – a web-log A user’s online diary of thoughts, reflections and commentary (often with extensive links to other web-logs or web sites) in a reverse chronological diary style Also supports the addition of comments by readers Can be used as a communication tool, and can reside inside or outside the corporate firewall Wiki – more like a WIP web site Conceptually a content management tool, however very often used for regular collaboration Philosophically based on the idea of ‘open’ editing – anyone can read, write, delete content (mentioned yesterday was Wikipedia, possibly the most well-known general knowledge public wiki) Tends to be decentralised, interest-based, contributors can be anonymous, and resides either inside or outside the corporate firewall

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Knowledge Management 2007 Presentation - Presentation Transcript

Employing blogs and wikis for knowledge and content management Cheryle Walker KM Australia – Knowledge, Discovery and Collaboration Sydney, July 2007
Basics of blog & wiki
- Blog
- Web-log
- Reverse chronological entries
- Links
- Comments by readers
- Wiki
- Collaborative website
- Open for editing
- Multi-media content
- No clear ownership
- Mash-up
- Customised combination of content
- Aggregator
- Syndicated web content and tools
Weapons of Mass Collaboration
- Discussion Tracking
- Accessibility
- Content Creation and Co-creation
- Virtual Teaming
- Creative Expression
- Empowering, engaging, reality based…
- Productive Learning
“ Mass collaboration can empower a growing cohort of connected individuals and organisations to create extraordinary wealth and reach unprecedented heights in learning and scientific discovery.”
Validity, reliability, verifiability, bias, ownership…
- Speed to publish
- Authorship & Source
- Consensus vs Credentials
- Vandalism
- Management & Gardening
- Online Collectivism or Coordinated Intelligence?
“ Despite questions about its accuracy and criticism on other college campuses, some Harvard professors and teaching fellows have incorporated Wikipedia, the online collaborative encyclopedia, into their syllabi.”
How Mass Collaboration Changes Everything “The new promise of collaboration is that with peer production we will harness human skill, ingenuity, and intelligence more efficiently and effectively than anything we have witnessed previously.” Web 2.0 has opened the floodgates to a worldwide explosion of participation.
Constructing Curriculum A Case Study
- “ MyVoice” Ideas Forum
- Focus Groups F2F
- Wiki Space
- F2F ID Workshop
“… the audience is no longer merely listening …”
Constructing Curriculum A Case Study
- Creating the Agenda
- Issues of Trust
- Web / Digital Literacy
- A Culture of SMEs
- Confidence Hierarchy
- Gardening Tasks
- Disposable Knowledge
What next?
- Instilling the Culture
- Customers as Co-innovators
- Wiki Goes Viral
“ No company today, no matter how large or how global, can innovate fast enough or big enough by itself …”
References
- Tapscott, Don, Williams, Anthony D, Wikinomics, How Mass Collaboration Changes Everything, Penguin, New York, 2007
- Owen, Martin, Grant, Lyndsay, Sayers, Steve, Facer, Keri, Social Software and Learning, Futurelab, Bristol, 2006
- wikipatterns.com
- urbandictionary.com